Da

✏️ Editing: 1644608866.M613922P2202609.aristoteles.x5servers.com,S=120081,W=122672:2,S

Envelope-to: alvarezad@sapasequipment.com
Delivery-date: Fri, 11 Feb 2022 15:47:46 -0400
From: <rcruz@sapasequipment.com>
To: "'Tsai, Shu-Hui'" <s-tsai@wiu.edu>
Cc: "'AILED ALVAREZ CASTRO'" <alvarezad@sapasequipment.com>
References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com> <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com> <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com> <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com> <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com> <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com> <034801d7e54c$ab0dea10$0129be30$@sapasequipment.com> <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com> <006601d7e577$b92927b0$2b7b7710$@sapasequipment.com> <CAJJC09MDDmfcpEzvfM-xzHpoMWh-4JPVU5mM_NKcYtwZXnwm_g@mail.gmail.com> <01ef01d7e60f$4fa1ca20$eee55e60$@sapasequipment.com> <CAJJC09MXaU+P5pJf0wECapDZ018z4=FWO0tPU0mVygnYXFvJrg@mail.gmail.com> <002a01d7e627$4e137510$ea3a5f30$@sapasequipment.com> <05d201d7f28d$67
	0a7c90$351f75b0$@sapasequipment.com> <CAJJC09PAoneFzGfov6zzYyeMFSTxyuxUMjgeY3Go09HMopyH4A@mail.gmail.com> <006801d81c41$d83d5620$88b80260$@sapasequipment.com> <CAJJC09Ngjy+rWBF4YaL-zeXpHbfK_QFE6=jpxue8mMct+3DBJA@mail.gmail.com> <001001d81d12$f418c330$dc4a4990$@sapasequipment.com> <CAJJC09O9ESLChk_CCp9G_8uWnpSQvSDoWDYpCvKAC9JZTqWZCQ@mail.gmail.com> 
In-Reply-To: 
Subject: RE: Refused Freight - Western Illinois University Macomb IL
Date: Fri, 11 Feb 2022 13:47:44 -0600
Message-ID: <00d401d81f80$3e277d80$ba767880$@sapasequipment.com>
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Hi Kay

=20

I believe we found the way to refund your credit card. I need to get =
your credit card information again.  Can you call me at 713-502-3780 =20

=20

Thanks,=20

Rich=20

=20

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>=20
Sent: Wednesday, February 9, 2022 6:15 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
Cc: 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com>
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Hi, I must admit we have never done a credit card refund but I would =
think we should.   We will work on this tomorrow morning. =20

=20

I will contact you tomorrow to confirm it was done. If you don=E2=80=99t =
hear from me by noon please feel free to contact me. =20

=20

Best

=20

Ailed,=20

=20

Please contact me tomorrow morning first thing so we can go into quicken =
and do a partial refund for this customer.

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Wednesday, February 9, 2022 8:24 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Is it possible to refund it through the credit card?

=20

On Tue, Feb 8, 2022 at 11:42 AM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Absolutely.  Can I transfer via Paypal, Venmo or Zelle?  I can also send =
a company check.  What ever is most convenient.  Rich

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Tuesday, February 8, 2022 8:19 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Thanks for the speedy response as always. You agreed to waive the =
shipping cost (see below).=20

=20

On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

=20

So I can offer you 120 days warranty on the unit and waive shipping =
cost.   How about that?    Rich

=20

On Mon, Feb 7, 2022 at 10:43 AM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

I totally dropped the ball=E2=80=A6my apologies.  Can you remind me if =
we agreed on a refund amount? I don=E2=80=99t see anything in my notes =
in this regard. =20

=20

Thanks,=20

=20

Richard

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Monday, February 7, 2022 8:28 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Just trying to follow up on this. Can you please send me the refund =
information so I can report to the business office soon?

Thank you.

Kay

=20

On Thu, Dec 16, 2021 at 8:59 AM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

=20

Sorry for the late response!  We are working on refund and will confirm =
details today. =20

=20

Rich=20

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Wednesday, December 8, 2021 9:49 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Hi Rich,

=20

The faculty accepted the instrument last Thursday.  Let me know if you =
need any additional information from me to have the refund processed.

Thank you.

Kay

=20

On Tue, Nov 30, 2021 at 2:35 PM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

OK perfect.   It is rescheduled for delivery on Thursday. =20

=20

Thanks for your understanding. =20

=20

Rich

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Tuesday, November 30, 2021 2:23 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Cc: Nina White <nina.white@rlcarriers.com =
<mailto:nina.white@rlcarriers.com> >
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

That's great.  Thank you both.  I'll make sure my faculty is there to =
inspect it on Thursday morning.

=20

Kay

=20

On Tue, Nov 30, 2021 at 2:17 PM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

=20

Nina was able to arrange to have it delivered on Thursday.  =20

=20

Best,=20

Rich

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Tuesday, November 30, 2021 12:18 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Cc: 'Nina White' <nina.white@rlcarriers.com =
<mailto:nina.white@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Ummmm=E2=80=A6.the only issue is they charge me a $150 daily storage =
fee=E2=80=A6..would it be possible to schedule delivery for tomorrow and =
you view on Thursday??

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Tuesday, November 30, 2021 12:10 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

A question: The faculty isn't available tomorrow.=F0=9F=98=95  Is it =
possible to take a look at it on Thursday before 10am? We can meet the =
driver at the loading dock at our university's central receiving place.  =
Let me know if that works.

Thank you.

=20

On Tue, Nov 30, 2021 at 11:25 AM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

=20

My responses below. =20

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Tuesday, November 30, 2021 11:16 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Thank you for getting back quickly, Rich. Here is my faculty's response:

1. Can we look at the instrument today?  The faculty wants to look at it =
and then decide if it's acceptable.  The only way to look at unit would =
be to have it delivered so you can open and test it .  They =
can=E2=80=99t deliver today but can schedule for tomorrow.  I may be =
able to get pics of the unit taken by carrier.=20

2. The 120 days warranty on the unit sounds good, but what does it =
include? Proper operation of unit for a period of 120 days.  If unit has =
issues we will try to repair; if not we will accept back and refund your =
purchase price. =20

3. Yes, waving the shipping cost would be helpful.  But, if the =
instrument had some issue, would you be willing to cover the shipping =
cost for returning the instrument?  We typically don=E2=80=99t pay for =
return shipping but will do so in this case.  =20

=20

Let me know what you think.

=20

On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

=20

So I can offer you 120 days warranty on the unit and waive shipping =
cost.   How about that?    Rich

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Monday, November 29, 2021 2:43 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Hi,

=20

My faculty's questions-

1. how much discount will you be willing to give?

2. will the shipping cost be waived?

3. will the warranty be extended? 6 months to a year?

=20

Please advise.

Thank you.

Kay

=20

On Mon, Nov 29, 2021 at 12:12 PM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Kay, =20

=20

So let me start by apologizing as to the way this delivery was handled. =
I was just informed about the driver dropping the equipment and was rude =
with your Receiving Mgr.  THIS IS UNNACEPTABLE and on behalf of this =
carrier PLEASE ACCEPT MY SINCERE APOLOGIES. =20

=20

Since the unit was refused delivery, I have been dealing with the =
carrier to understand what the damages involved are.  According to the =
physical inspection done by their customer service representative,  =
=E2=80=9C The damage is minimal, definitely cosmetic. Shouldn=E2=80=99t =
have any impact on the usage of the microscope=E2=80=9D. In order to =
avoid resending the unit back, I would like to propose the following =
option:

1.	Item is to be redelivered by another driver.=20
2.	You have a chance to fully inspect and test to ensure it is working =
properly. =20
3.	If it works properly you keep.  If there are any =E2=80=9Csmaller =
cosmetic=E2=80=9D issues I will give you a partial refund
4.	If the unit does not meet your expectations, I will have unit packed =
and sent back to me at my expense.=20

=20

Again, I am so sorry about this issue;  I am trying to earn your =
business and realize that having delivered in this manner is not =
acceptable.  PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.  =20

=20

Respectfully

Richard

=20

Richard Cruz

Owner=20

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

=20

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>=20
Sent: Monday, November 29, 2021 11:44 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Good morning. We are re-attempting delivery today and the gentleman in =
receiving is once again refusing the freight. I instructed the driver =
that Ms. Tsai needs to be the one to inspect the freight. Have you had a =
chance to speak with her? Please advise. Thank you.

=20

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>=20

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>=20

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Wednesday, November 24, 2021 12:23 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

--- WARNING: This message is from an outside source. ---
=20
=20
=20

Hi Daniel

=20

Thanks again!  I am going to suggest they accept but the bottom line =
decision is up to them.  Lets plan for redelivery for Monday pending =
concurrence from my customer. =20

=20

Thanks and happy holidays!   Rich

=20

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>=20
Sent: Wednesday, November 24, 2021 10:33 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Good morning Richard. I had a chance to look at the freight up close. =
The damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any =
impact on the usage of the microscope. Would you like us to attempt =
redelivery on Monday? Thank you.

=20

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>=20

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>=20

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Tuesday, November 23, 2021 3:53 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

--- WARNING: This message is from an outside source. ---
=20
=20
=20

Thanks Daniel; great customer service.  =20

=20

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>=20
Sent: Tuesday, November 23, 2021 3:47 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

I will examine them further tomorrow, when I have it up close and report =
back to you.

=20

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>=20

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>=20

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Tuesday, November 23, 2021 3:46 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

--- WARNING: This message is from an outside source. ---
=20
=20
=20

I really appreciate it!   Do they look cosmetic in damage? Is it more =
than just scratched?  I am trying to avoid them from returning the unit. =
=20

=20

Thanks again,=20

Richard

=20

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>=20
Sent: Tuesday, November 23, 2021 3:43 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Looking at the pictures provided by my driver, the base of the =
microscope, just below the bubble wrap and shrink wrap, has minor =
scratches in two places. I can get you a better description when I have =
the freight in front of me tomorrow. The consignee can take pictures if =
we are going to reattempt delivery of this freight as well. Just in =
case, Ms. Tsai wants to know who refused the freight, his name was Dan =
in receiving.

=20

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>=20

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>=20

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Tuesday, November 23, 2021 3:32 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

--- WARNING: This message is from an outside source. ---
=20
=20
=20

So, how will I know what the =E2=80=9Cclaimed damages=E2=80=9D are?   It =
was sitting on a pallet and protected with various layers of bubble wrap =
and shrink wrap;  what are the scratches on the bottom they are =
claiming?  Can someone tell me?  Can you provide me with more details of =
what you see? =20

=20

Thanks

=20

Richard Cruz

Owner=20

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

=
<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOT=
djNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR=
0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D> =
https://sapasequipment.com

=20

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>=20
Sent: Tuesday, November 23, 2021 3:28 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Per company policy, I am not allowed to share pictures with anyone =
outside of our company. Sorry for the inconvenience. We will hold the =
freight until Monday. Are we supposed to attempt re-delivery of the =
freight on that day?

=20

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>=20

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>=20

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Tuesday, November 23, 2021 3:26 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

--- WARNING: This message is from an outside source. ---
=20
=20
=20

So I just spoke to the person that ordered the equipment, Kay, and she =
is not aware of what happened.  She has asked me if you can hold it till =
Monday as the university is closed the rest of the week with =
Thanksgiving holiday. =20

Would you be able to send me some pics so I can see what they are =
stating?

=20

Thanks and kind regards,=20

=20

Richard Cruz

Owner=20

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

=
<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZT=
hkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh=
0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D> =
https://sapasequipment.com

=20

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>  =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >=20
Sent: Tuesday, November 23, 2021 3:04 PM
To: 'CSRSGF01' <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

I am checking with my customer first; please don=E2=80=99t do anything =
till I have discussed with receiver.

=20

Thanks,=20

=20

Richard Cruz

Owner=20

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

=20

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> =
>=20
Sent: Tuesday, November 23, 2021 2:40 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' =
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: Refused Freight - Western Illinois University Macomb IL

=20

Good afternoon. We attempted to deliver lab equipment to Western =
Illinois University in Macomb IL today. However, the freight was refused =
because there were minor scrapes on the bottom of the product, which was =
unprotected. We will need to get disposition of this shipment. I will =
attach the BOL to this email. Please advise. Thank you.

=20

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>=20

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>=20

=20

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Kay<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I believe we =
found the way to refund your credit card. I need to get your credit card =
information again.=C2=A0 Can you call me at 713-502-3780=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks, <o:p></o:p></p><p class=3DMsoNormal>Rich =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Wednesday, February 9, =
2022 6:15 PM<br><b>To:</b> 'Tsai, Shu-Hui' =
&lt;s-tsai@wiu.edu&gt;<br><b>Cc:</b> 'AILED ALVAREZ CASTRO' =
&lt;alvarezad@sapasequipment.com&gt;<br><b>Subject:</b> RE: Refused =
Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hi, I must =
admit we have never done a credit card refund but I would think we =
should.&nbsp;&nbsp; We will work on this tomorrow morning.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I will contact you tomorrow to confirm it was done. If =
you don=E2=80=99t hear from me by noon please feel free to contact =
me.&nbsp; <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Ailed, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Please contact me tomorrow morning first thing so we =
can go into quicken and do a partial refund for this =
customer.<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Tsai, Shu-Hui &lt;<a =
href=3D"mailto:s-tsai@wiu.edu">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> =
Wednesday, February 9, 2022 8:24 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p =
class=3DMsoNormal>Is it possible to refund it through the credit =
card?<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Feb 8, 2022 at 11:42 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Absolutely.&=
nbsp; Can I transfer via Paypal, Venmo or Zelle?&nbsp; I can also send a =
company check.&nbsp; What ever is most convenient.&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
February 8, 2022 8:19 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the speedy response as always. You agreed to waive the shipping cost =
(see below). <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and <span =
style=3D'color:black;background:yellow'>waive shipping =
cost</span>.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p></div></div></blockquote></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Feb =
7, 2022 at 10:43 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I totally =
dropped the ball=E2=80=A6my apologies.&nbsp; Can you remind me if we =
agreed on a refund amount? I don=E2=80=99t see anything in my notes in =
this regard.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, =
February 7, 2022 8:28 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Just trying =
to follow up on this. Can you please send me the refund information so I =
can report to the business office soon?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Thu, Dec =
16, 2021 at 8:59 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry for =
the late response!&nbsp; We are working on refund and will confirm =
details today.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BR<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
December 8, 2021 9:49 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The faculty =
accepted the instrument last Thursday.&nbsp; Let me know if you need any =
additional information from me to have the refund =
processed.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 2:35 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>OK perfect. =
&nbsp;&nbsp;It is rescheduled for delivery on Thursday.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
your understanding.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 2:23 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Nina White =
&lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt;<br><b>Subject:</b> =
Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That's =
great.&nbsp; Thank you both.&nbsp; I'll make sure my faculty is there to =
inspect it on Thursday morning.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 2:17 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Nina was =
able to arrange to have it delivered on Thursday.&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 30, 2021 12:18 PM<br><b>To:</b> 'Tsai, Shu-Hui' &lt;<a =
href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Cc:</b> 'Nina White' =
&lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Ummmm=E2=80=A6=
.the only issue is they charge me a $150 daily storage =
fee=E2=80=A6..would it be possible to schedule delivery for tomorrow and =
you view on Thursday??<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 12:10 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A question: =
The faculty isn't available tomorrow.<span style=3D'font-family:"Segoe =
UI Emoji",sans-serif'>&#128533;</span>&nbsp; Is it possible to take a =
look at it on Thursday before 10am? We can meet the driver at the =
loading dock at our university's central receiving place.&nbsp; Let me =
know if&nbsp;that works.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 11:25 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
responses below.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 11:16 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for getting back quickly, Rich. Here is my faculty's =
response:<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. Can we =
look at the instrument today?&nbsp; The faculty wants to look at it and =
then decide if it's acceptable.&nbsp; <span =
style=3D'color:black;background:yellow'>The only way to look at unit =
would be to have it delivered so you can open and test it .&nbsp; They =
can=E2=80=99t deliver today but can schedule for tomorrow.</span>&nbsp; =
<span style=3D'color:black;background:yellow'>I may be able to get pics =
of the unit taken by carrier.</span> <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. The 120 =
days warranty on the unit sounds good, but what does it include? <span =
style=3D'color:black;background:yellow'>Proper operation of unit for a =
period of 120 days.&nbsp; If unit has issues we will try to repair; if =
not we will accept back and refund your purchase price.</span>&nbsp; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3. Yes, =
waving the shipping cost would be helpful.&nbsp; But, if the instrument =
had some issue, would you be willing to cover the shipping cost for =
returning the instrument?&nbsp; <span =
style=3D'color:black;background:yellow'>We typically don=E2=80=99t pay =
for return shipping but will do so in this case</span>.&nbsp; =
&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me know =
what you think.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and waive shipping =
cost.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, =
November 29, 2021 2:43 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
faculty's questions-<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. how much =
discount will you be willing to give?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. will the =
shipping cost be waived?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3. will the =
warranty be extended? 6 months to a year?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please&nbsp;=
advise.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 12:12 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Kay,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So let me =
start by apologizing as to the way this delivery was handled. I was just =
informed about the driver dropping the equipment and was rude with your =
Receiving Mgr.&nbsp; THIS IS UNNACEPTABLE and on behalf of this carrier =
PLEASE ACCEPT MY SINCERE APOLOGIES.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Since the =
unit was refused delivery, I have been dealing with the carrier to =
understand what the damages involved are.&nbsp; According to the =
physical inspection done by their customer service representative,&nbsp; =
=E2=80=9C The damage is minimal, definitely cosmetic. Shouldn=E2=80=99t =
have any impact on the usage of the microscope=E2=80=9D. In order to =
avoid resending the unit back, I would like to propose the following =
option:<o:p></o:p></p><ol start=3D1 type=3D1><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>Item is to be redelivered by another driver. =
<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>You have a chance to fully inspect and test to ensure it is =
working properly.&nbsp; <o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>If it works properly you keep.&nbsp; If there are any =
=E2=80=9Csmaller cosmetic=E2=80=9D issues I will give you a partial =
refund<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>If the unit does not meet your expectations, I will have =
unit packed and sent back to me at my expense. <o:p></o:p></li></ol><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Again, I am =
so sorry about this issue<span =
style=3D'color:black;background:yellow'>;&nbsp; I am trying to earn your =
business</span> and realize that having delivered in this manner is not =
acceptable.&nbsp; PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT. =
&nbsp;&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Respectfully=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com/" target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1034" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Monday, November 29, 2021 11:44 AM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning. We are re-attempting delivery today and the gentleman in =
receiving is once again refusing the freight. I instructed the driver =
that Ms. Tsai needs to be the one to inspect the freight. Have you had a =
chance to speak with her? Please advise. Thank you.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1033" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Wednesday, November 24, 2021 12:23 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Daniel<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again!&nbsp; I am going to suggest they accept but the bottom line =
decision is up to them.&nbsp; Lets plan for redelivery for Monday =
pending concurrence from my customer.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
happy holidays!&nbsp;&nbsp; Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Wednesday, November 24, 2021 10:33 AM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning Richard. I had a chance to look at the freight up close. The =
damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any =
impact on the usage of the microscope. Would you like us to attempt =
redelivery on Monday? Thank you.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1032" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:53 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
Daniel; great customer service.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:47 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will =
examine them further tomorrow, when I have it up close and report back =
to you.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1031" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:46 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I really =
appreciate it!&nbsp;&nbsp; Do they look cosmetic in damage? Is it more =
than just scratched?&nbsp; I am trying to avoid them from returning the =
unit.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:43 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Looking at =
the pictures provided by my driver, the base of the microscope, just =
below the bubble wrap and shrink wrap, has minor scratches in two =
places. I can get you a better description when I have the freight in =
front of me tomorrow. The consignee can take pictures if we are going to =
reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to know who refused the freight, his name was Dan in =
receiving.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"Picture_x0020_5" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:32 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So, how =
will I know what the =E2=80=9Cclaimed damages=E2=80=9D are?&nbsp;&nbsp; =
It was sitting on a pallet and protected with various layers of bubble =
wrap and shrink wrap;&nbsp; what are the scratches on the bottom they =
are claiming?&nbsp; Can someone tell me?&nbsp; Can you provide me with =
more details of what you see?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmF=
lZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1029" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:28 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Per company =
policy, I am not allowed to share pictures with anyone outside of our =
company. Sorry for the inconvenience. We will hold the freight until =
Monday. Are we supposed to attempt re-delivery of the freight on that =
day?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1028" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:26 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I just =
spoke to the person that ordered the equipment, Kay, and she is not =
aware of what happened.&nbsp; She has asked me if you can hold it till =
Monday as the university is closed the rest of the week with =
Thanksgiving holiday.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Would you =
be able to send me some pics so I can see what they are =
stating?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
kind regards, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1027" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:04 PM<br><b>To:</b> 'CSRSGF01' &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am =
checking with my customer first; please don=E2=80=99t do anything till I =
have discussed with receiver.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1026" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 2:40 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
afternoon. We attempted to deliver lab equipment to Western Illinois =
University in Macomb IL today. However, the freight was refused because =
there were minor scrapes on the bottom of the product, which was =
unprotected. We will need to get disposition of this shipment. I will =
attach the BOL to this email. Please advise. Thank you.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"Picture_x0020_10" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></blockquote></div></div></div></blockquote></div></=
div></div></blockquote></div></div></div></blockquote></div></div></div><=
/blockquote></div></div></div></blockquote></div></div></div></blockquote=
></div></div></div></div></blockquote></div></div></body></html>
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