Da

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Envelope-to: alvarezad@sapasequipment.com
Delivery-date: Sat, 12 Feb 2022 10:10:49 -0400
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References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com>
 <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com>
 <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com>
 <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com>
 <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com>
 <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com>
 <034801d7e54c$ab0dea10$0129be30$@sapasequipment.com> <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com>
 <006601d7e577$b92927b0$2b7b7710$@sapasequipment.com> <CAJJC09MDDmfcpEzvfM-xzHpoMWh-4JPVU5mM_NKcYtwZXnwm_g@mail.gmail.com>
 <01ef01d7e60f$4fa1ca20$eee55e60$@sapasequipment.com> <CAJJC09MXaU+P5pJf0wECapDZ018z4=FWO0tPU0mVygnYXFvJrg@mail.gmail.com>
 <002a01d7e627$4e137510$ea3a5f30$@sapasequipment.com> <CAJJC09PAoneFzGfov6zzYyeMFSTxyuxUMjgeY3Go09HMopyH4A@mail.gmail.com>
 <006801d81c41$d83d5620$88b80260$@sapasequipment.com> <CAJJC09Ngjy+rWBF4YaL-zeXpHbfK_QFE6=jpxue8mMct+3DBJA@mail.gmail.com>
 <001001d81d12$f418c330$dc4a4990$@sapasequipment.com> <CAJJC09O9ESLChk_CCp9G_8uWnpSQvSDoWDYpCvKAC9JZTqWZCQ@mail.gmail.com>
 <00d401d81f80$3e277d80$ba767880$@sapasequipment.com>
In-Reply-To: <00d401d81f80$3e277d80$ba767880$@sapasequipment.com>
From: "Tsai, Shu-Hui" <s-tsai@wiu.edu>
Date: Sat, 12 Feb 2022 08:09:47 -0600
Message-ID: <CAJJC09Mn1kVhosC5xdhnugeY-xmkL07Ds8wNWa6bUZso5rVAwQ@mail.gmail.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL
To: rcruz@sapasequipment.com
Cc: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>
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Sorry to miss your email. For some reason, I didn't see your email until
now. Let me know when the best time to call.
Thank you again for looking into this matter. Enjoy your weekend.
Kay

On Fri, Feb 11, 2022 at 1:47 PM <rcruz@sapasequipment.com> wrote:

> Hi Kay
>
>
>
> I believe we found the way to refund your credit card. I need to get your
> credit card information again. Can you call me at 713-502-3780
>
>
>
> Thanks,
>
> Rich
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Wednesday, February 9, 2022 6:15 PM
> *To:* 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
> *Cc:* 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi, I must admit we have never done a credit card refund but I would thin=
k
> we should. We will work on this tomorrow morning.
>
>
>
> I will contact you tomorrow to confirm it was done. If you don=E2=80=99t =
hear from
> me by noon please feel free to contact me.
>
>
>
> Best
>
>
>
> Ailed,
>
>
>
> Please contact me tomorrow morning first thing so we can go into quicken
> and do a partial refund for this customer.
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Wednesday, February 9, 2022 8:24 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Is it possible to refund it through the credit card?
>
>
>
> On Tue, Feb 8, 2022 at 11:42 AM <rcruz@sapasequipment.com> wrote:
>
> Absolutely. Can I transfer via Paypal, Venmo or Zelle? I can also send =
a
> company check. What ever is most convenient. Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, February 8, 2022 8:19 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Thanks for the speedy response as always. You agreed to waive the shippin=
g
> cost (see below).
>
>
>
> On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> So I can offer you 120 days warranty on the unit and waive shipping cost.
> How about that? Rich
>
>
>
>
>
> On Mon, Feb 7, 2022 at 10:43 AM <rcruz@sapasequipment.com> wrote:
>
> I totally dropped the ball=E2=80=A6my apologies. Can you remind me if we=
 agreed
> on a refund amount? I don=E2=80=99t see anything in my notes in this rega=
rd.
>
>
>
> Thanks,
>
>
>
> Richard
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Monday, February 7, 2022 8:28 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Just trying to follow up on this. Can you please send me the refund
> information so I can report to the business office soon?
>
> Thank you.
>
> Kay
>
>
>
> On Thu, Dec 16, 2021 at 8:59 AM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> Sorry for the late response! We are working on refund and will confirm
> details today.
>
>
>
> BR
>
> Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Wednesday, December 8, 2021 9:49 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi Rich,
>
>
>
> The faculty accepted the instrument last Thursday. Let me know if you
> need any additional information from me to have the refund processed.
>
> Thank you.
>
> Kay
>
>
>
> On Tue, Nov 30, 2021 at 2:35 PM <rcruz@sapasequipment.com> wrote:
>
> OK perfect. It is rescheduled for delivery on Thursday.
>
>
>
> Thanks for your understanding.
>
>
>
> Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, November 30, 2021 2:23 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Nina White <nina.white@rlcarriers.com>
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> That's great. Thank you both. I'll make sure my faculty is there to
> inspect it on Thursday morning.
>
>
>
> Kay
>
>
>
> On Tue, Nov 30, 2021 at 2:17 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> Nina was able to arrange to have it delivered on Thursday.
>
>
>
> Best,
>
> Rich
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 30, 2021 12:18 PM
> *To:* 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
> *Cc:* 'Nina White' <nina.white@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Ummmm=E2=80=A6.the only issue is they charge me a $150 daily storage fee=
=E2=80=A6..would
> it be possible to schedule delivery for tomorrow and you view on Thursday=
??
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, November 30, 2021 12:10 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> A question: The faculty isn't available tomorrow.=F0=9F=98=95 Is it poss=
ible to
> take a look at it on Thursday before 10am? We can meet the driver at the
> loading dock at our university's central receiving place. Let me know
> if that works.
>
> Thank you.
>
>
>
>
>
> On Tue, Nov 30, 2021 at 11:25 AM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> My responses below.
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, November 30, 2021 11:16 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Thank you for getting back quickly, Rich. Here is my faculty's response:
>
> 1. Can we look at the instrument today? The faculty wants to look at it
> and then decide if it's acceptable. The only way to look at unit would
> be to have it delivered so you can open and test it . They can=E2=80=99t=
 deliver
> today but can schedule for tomorrow. I may be able to get pics of the
> unit taken by carrier.
>
> 2. The 120 days warranty on the unit sounds good, but what does it
> include? Proper operation of unit for a period of 120 days. If unit has
> issues we will try to repair; if not we will accept back and refund your
> purchase price.
>
> 3. Yes, waving the shipping cost would be helpful. But, if the instrumen=
t
> had some issue, would you be willing to cover the shipping cost for
> returning the instrument? We typically don=E2=80=99t pay for return ship=
ping but
> will do so in this case.
>
>
>
> Let me know what you think.
>
>
>
>
>
> On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> So I can offer you 120 days warranty on the unit and waive shipping
> cost. How about that? Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Monday, November 29, 2021 2:43 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi,
>
>
>
> My faculty's questions-
>
> 1. how much discount will you be willing to give?
>
> 2. will the shipping cost be waived?
>
> 3. will the warranty be extended? 6 months to a year?
>
>
>
> Please advise.
>
> Thank you.
>
> Kay
>
>
>
> On Mon, Nov 29, 2021 at 12:12 PM <rcruz@sapasequipment.com> wrote:
>
> Hello Kay,
>
>
>
> So let me start by apologizing as to the way this delivery was handled. I
> was just informed about the driver dropping the equipment and was rude wi=
th
> your Receiving Mgr. THIS IS UNNACEPTABLE and on behalf of this carrier
> PLEASE ACCEPT MY SINCERE APOLOGIES.
>
>
>
> Since the unit was refused delivery, I have been dealing with the carrier
> to understand what the damages involved are. According to the physical
> inspection done by their customer service representative, =E2=80=9C The =
damage is
> minimal, definitely cosmetic. Shouldn=E2=80=99t have any impact on the us=
age of the
> microscope=E2=80=9D. In order to avoid resending the unit back, I would l=
ike to
> propose the following option:
>
> 1. Item is to be redelivered by another driver.
> 2. You have a chance to fully inspect and test to ensure it is working
> properly.
> 3. If it works properly you keep. If there are any =E2=80=9Csmaller c=
osmetic=E2=80=9D
> issues I will give you a partial refund
> 4. If the unit does not meet your expectations, I will have unit
> packed and sent back to me at my expense.
>
>
>
> Again, I am so sorry about this issue; I am trying to earn your business
> and realize that having delivered in this manner is not acceptable. PLEA=
SE
> ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.
>
>
>
> Respectfully
>
> Richard
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
>
>
>
>
>
>
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Monday, November 29, 2021 11:44 AM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Good morning. We are re-attempting delivery today and the gentleman in
> receiving is once again refusing the freight. I instructed the driver tha=
t
> Ms. Tsai needs to be the one to inspect the freight. Have you had a chanc=
e
> to speak with her? Please advise. Thank you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Wednesday, November 24, 2021 12:23 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> Hi Daniel
>
>
>
> Thanks again! I am going to suggest they accept but the bottom line
> decision is up to them. Lets plan for redelivery for Monday pending
> concurrence from my customer.
>
>
>
> Thanks and happy holidays! Rich
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Wednesday, November 24, 2021 10:33 AM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Good morning Richard. I had a chance to look at the freight up close. The
> damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any impact=
 on the
> usage of the microscope. Would you like us to attempt redelivery on Monda=
y?
> Thank you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:53 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> Thanks Daniel; great customer service.
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 3:47 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> I will examine them further tomorrow, when I have it up close and report
> back to you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:46 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> I really appreciate it! Do they look cosmetic in damage? Is it more tha=
n
> just scratched? I am trying to avoid them from returning the unit.
>
>
>
> Thanks again,
>
> Richard
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 3:43 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Looking at the pictures provided by my driver, the base of the microscope=
,
> just below the bubble wrap and shrink wrap, has minor scratches in two
> places. I can get you a better description when I have the freight in fro=
nt
> of me tomorrow. The consignee can take pictures if we are going to
> reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to
> know who refused the freight, his name was Dan in receiving.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:32 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> So, how will I know what the =E2=80=9Cclaimed damages=E2=80=9D are? It =
was sitting on a
> pallet and protected with various layers of bubble wrap and shrink wrap;
> what are the scratches on the bottom they are claiming? Can someone tell
> me? Can you provide me with more details of what you see?
>
>
>
> Thanks
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOT=
djNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0c=
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D>
>
>
>
>
>
>
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 3:28 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Per company policy, I am not allowed to share pictures with anyone outsid=
e
> of our company. Sorry for the inconvenience. We will hold the freight unt=
il
> Monday. Are we supposed to attempt re-delivery of the freight on that day=
?
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:26 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> So I just spoke to the person that ordered the equipment, Kay, and she is
> not aware of what happened. She has asked me if you can hold it till
> Monday as the university is closed the rest of the week with Thanksgiving
> holiday.
>
> Would you be able to send me some pics so I can see what they are stating=
?
>
>
>
> Thanks and kind regards,
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZT=
hkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0d=
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D>
>
>
>
>
>
>
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:04 PM
> *To:* 'CSRSGF01' <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> I am checking with my customer first; please don=E2=80=99t do anything ti=
ll I have
> discussed with receiver.
>
>
>
> Thanks,
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZT=
hkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0d=
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D>
>
>
>
>
>
>
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 2:40 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* Refused Freight - Western Illinois University Macomb IL
>
>
>
> Good afternoon. We attempted to deliver lab equipment to Western Illinois
> University in Macomb IL today. However, the freight was refused because
> there were minor scrapes on the bottom of the product, which was
> unprotected. We will need to get disposition of this shipment. I will
> attach the BOL to this email. Please advise. Thank you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
>

--00000000000061cf5105d7d2bd0c
Content-Type: text/html; charset="UTF-8"
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<div dir=3D"ltr">Sorry to miss your email. For some reason, I didn&#39;t se=
e your email until now. Let me know when the best=C2=A0time to call.=C2=A0<=
div>Thank you again for looking into this matter. Enjoy your weekend.</div>=
<div>Kay</div></div> <div class=3D"gmail_quote"><div dir=3D"ltr" class=
=3D"gmail_attr">On Fri, Feb 11, 2022 at 1:47 PM &lt;<a href=3D"mailto:rcruz=
@sapasequipment.com">rcruz@sapasequipment.com</a>&gt; wrote: </div><bloc=
kquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-=
width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);paddin=
g-left:1ex"><div lang=3D"EN-US" style=3D"word-wrap:break-word"><div class=
=3D"gmail-m_-8152991484264185927WordSection1">Hi Kay=
=C2=A0I believe we found the way to refund your credit card. I nee=
d to get your credit card information again.=C2=A0 Can you call me at 713-5=
02-3780=C2=A0 =C2=A0=
Thanks, Rich =C2=A0<div=
><div style=3D"border-style:solid none none;border-top-width:1pt;border-top=
-color:rgb(225,225,225);padding:3pt 0in 0in">From=
: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@s=
apasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com" targe=
t=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: Wednesday, F=
ebruary 9, 2022 6:15 PM To: &#39;Tsai, Shu-Hui&#39; &lt;<a href=
=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; C=
c: &#39;AILED ALVAREZ CASTRO&#39; &lt;<a href=3D"mailto:alvarezad@sapas=
equipment.com" target=3D"_blank">alvarezad@sapasequipment.com</a>&gt; <b=
>Subject: RE: Refused Freight - Western Illinois University Macomb IL<u=
></div></div>=C2=A0=
Hi, I must admit we have never done a credit card re=
fund but I would think we should.=C2=A0=C2=A0 We will work on this tomorrow=
 morning.=C2=A0 =C2=A0</=
u>I will contact you tomorrow to confirm it was =
done. If you don=E2=80=99t hear from me by noon please feel free to contact=
 me.=C2=A0 =C2=A0</p=
>Best</u=
>=C2=A0Ailed, =C2=A0Please contac=
t me tomorrow morning first thing so we can go into quicken and do a partia=
l refund for this customer.=
=C2=A0<div style=3D"border-style:solid none none;border-top-widt=
h:1pt;border-top-color:rgb(225,225,225);padding:3pt 0in 0in">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" t=
arget=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Wednesday, Februar=
y 9, 2022 8:24 AM To: <a href=3D"mailto:rcruz@sapasequipment.com"=
 target=3D"_blank">rcruz@sapasequipment.com</a> Subject: Re: Refu=
sed Freight - Western Illinois University Macomb IL</div>=
=C2=A0<div>=
Is it possible to refund it through the credit card?</div=
>=C2=A0<div><div>On Tue, Feb 8, 2022 at 11:42 AM &lt;<a href=3D"mailto:rcruz@sapasequi=
pment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:=
</div><blockquote style=3D"border-style:none none none solid;bor=
der-left-width:1pt;border-left-color:rgb(204,204,204);padding:0in 0in 0in 6=
pt;margin:5pt 0in 5pt 4.8pt"><div><div>Absolutely.=
=C2=A0 Can I transfer via Paypal, Venmo or Zelle?=C2=A0 I can also send a c=
ompany check.=C2=A0 What ever is most convenient.=C2=A0 Rich<=
/p>=C2=A0<div style=3D"border-styl=
e:solid none none;border-top-width:1pt;padding:3pt 0in 0in;border-color:cur=
rentcolor">From: Tsai, Shu-Hui &lt;<a href=3D=
"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; Sen=
t: Tuesday, February 8, 2022 8:19 AM To: <a href=3D"mailto:rc=
ruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> <=
b>Subject: Re: Refused Freight - Western Illinois University Macomb IL<=
u></div>=C2=A0<div>=
<div>Thanks for the speedy response as always. You a=
greed to waive the shipping cost (see below). </div><div>=
=C2=A0<div><div>On Mon, Nov 29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequip=
ment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<=
u></div><blockquote style=3D"border-style:none none none solid;bord=
er-left-width:1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-c=
olor:currentcolor currentcolor currentcolor rgb(204,204,204)"><div><div>Hi Kay=C2=A0<u=
>So I can offer you 120 days warranty=
 on the unit and waive =
shipping cost.=C2=A0=C2=A0 How about that?=C2=A0=C2=A0=C2=A0 Rich=
</div></div></blockquote></div>=C2=A0=
</div>=C2=A0<div=
><div>On Mon, Feb 7, 2022 at 10:43 AM &lt;<a href=3D=
"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.co=
m</a>&gt; wrote:</div><blockquote style=3D"border-style:n=
one none none solid;border-left-width:1pt;padding:0in 0in 0in 6pt;margin:5p=
t 0in 5pt 4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204=
,204,204)"><div><div>I totally dropped the ball=E2=
=80=A6my apologies.=C2=A0 Can you remind me if we agreed on a refund amount=
? I don=E2=80=99t see anything in my notes in this regard.=C2=A0 =
=C2=A0Thanks, =C2=A0</p=
>Richard=C2=
=A0<div style=3D"border-style:solid none none;border-top-=
width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" targe=
t=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Monday, February 7, 20=
22 8:28 AM To: <a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a> Subject: Re: Refused Fre=
ight - Western Illinois University Macomb IL</div>=C2=A0<div><div>Ju=
st trying to follow up on this. Can you please send me the refund informati=
on so I can report to the business office soon?</div><div=
>Thank you.</div><div>Kay</div></div>=C2=A0<u=
><div><div>On Thu, Dec 16, 2021 at 8:=
59 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcr=
uz@sapasequipment.com</a>&gt; wrote:</div><blockquote sty=
le=3D"border-style:none none none solid;border-left-width:1pt;padding:0in 0=
in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-color:currentcolor currentcolor =
currentcolor rgb(204,204,204)"><div><div>Hi Kay</=
u>=C2=A0Sorry for the late response!=C2=A0 We are working on refund and wil=
l confirm details today.=C2=A0 =C2=
=A0BRRich =C2=A0<=
/u><div style=3D"border-style:solid none none;border-top-width:1pt;padd=
ing:3pt 0in 0in;border-color:currentcolor">From:<=
/b> Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s=
-tsai@wiu.edu</a>&gt; Sent: Wednesday, December 8, 2021 9:49 AM<=
br>To: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"=
>rcruz@sapasequipment.com</a> Subject: Re: Refused Freight - West=
ern Illinois University Macomb IL</div>=C2=A0<div><div>Hi Rich,</=
u></div><div>=C2=A0</di=
v><div>The faculty accepted the instrument last Thur=
sday.=C2=A0 Let me know if you need any additional information from me to h=
ave the refund processed.</div><div>Thank you.</div><div>Kay<=
u></div></div>=C2=A0<div><=
div>On Tue, Nov 30, 2021 at 2:35 PM &lt;<a href=3D"m=
ailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com<=
/a>&gt; wrote:</div><blockquote style=3D"border-style:non=
e none none solid;border-left-width:1pt;padding:0in 0in 0in 6pt;margin:5pt =
0in 5pt 4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204,2=
04,204)"><div><div>OK perfect. =C2=A0=C2=A0It is res=
cheduled for delivery on Thursday.=C2=A0 =C2=A0Thanks for your under=
standing.=C2=A0 =C2=A0</=
u>Rich=
=C2=A0<div style=3D"border-style:solid none none;border-t=
op-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" ta=
rget=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Tuesday, November 3=
0, 2021 2:23 PM To: <a href=3D"mailto:rcruz@sapasequipment.com" t=
arget=3D"_blank">rcruz@sapasequipment.com</a> Cc: Nina White &lt;=
<a href=3D"mailto:nina.white@rlcarriers.com" target=3D"_blank">nina.white@r=
lcarriers.com</a>&gt; Subject: Re: Refused Freight - Western Illi=
nois University Macomb IL</div>=C2=
=A0<div><div>That&#39;s great.=C2=
=A0 Thank you both.=C2=A0 I&#39;ll make sure my faculty is there to inspect=
 it on Thursday morning.</div><div>=C2=A0</div><div>Kay</u=
></div></div>=C2=A0<div><div><=
p class=3D"MsoNormal">On Tue, Nov 30, 2021 at 2:17 PM &lt;<a href=3D"mailto=
:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&g=
t; wrote:</div><blockquote style=3D"border-style:none non=
e none solid;border-left-width:1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5=
pt 4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204,204,20=
4)"><div><div>Hi Kay=C2=A0Nina was able to ar=
range to have it delivered on Thursday.=C2=A0=C2=A0 =C2=A0Best, <=
/u>Rich=C2=A0<div><div style=3D"border-style:solid none n=
one;border-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com=
" target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcru=
z@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <b=
r>Sent: Tuesday, November 30, 2021 12:18 PM To: &#39;Tsai,=
 Shu-Hui&#39; &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsa=
i@wiu.edu</a>&gt; Cc: &#39;Nina White&#39; &lt;<a href=3D"mailto:=
nina.white@rlcarriers.com" target=3D"_blank">nina.white@rlcarriers.com</a>&=
gt; Subject: RE: Refused Freight - Western Illinois University Ma=
comb IL</div></div>=C2=A0<u=
>Ummmm=E2=80=A6.the only issue is they charg=
e me a $150 daily storage fee=E2=80=A6..would it be possible to schedule de=
livery for tomorrow and you view on Thursday??=C2=A0<div style=3D"border-style:solid none n=
one;border-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai=
@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Tuesday=
, November 30, 2021 12:10 PM To: <a href=3D"mailto:rcruz@sapasequ=
ipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> Subject:</=
b> Re: Refused Freight - Western Illinois University Macomb IL</u=
></div>=C2=A0<div><div>A question: The faculty isn&#39;t available tomorrow.=F0=9F=98=95</s=
pan>=C2=A0 Is it possible to take a look at it on Thursday before 10am? We =
can meet the driver at the loading dock at our university&#39;s central rec=
eiving place.=C2=A0 Let me know if=C2=A0that works.</div>=
<div>Thank you.</div><div>=C2=A0</div></div>=
=C2=A0<div><div>On Tue, Nov 30, 20=
21 at 11:25 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_b=
lank">rcruz@sapasequipment.com</a>&gt; wrote:</div><block=
quote style=3D"border-style:none none none solid;border-left-width:1pt;padd=
ing:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-color:currentcolor curr=
entcolor currentcolor rgb(204,204,204)"><div><div>Hi=
 Kay=C2=A0My responses below.=C2=A0 =C2=A0<div style=3D"border-style:solid none none=
;border-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wi=
u.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Tuesday, N=
ovember 30, 2021 11:16 AM To: <a href=3D"mailto:rcruz@sapasequipm=
ent.com" target=3D"_blank">rcruz@sapasequipment.com</a> Subject: =
Re: Refused Freight - Western Illinois University Macomb IL</=
p></div>=C2=A0<div><div>Thank you for getting back quickly, Rich. Here is my faculty=
&#39;s response:</div><div>1. Can =
we look at the instrument today?=C2=A0 The faculty wants to look at it and =
then decide if it&#39;s acceptable.=C2=A0 The only way to look at unit would be to have it deliver=
ed so you can open and test it .=C2=A0 They can=E2=80=99t deliver today but=
 can schedule for tomorrow.=C2=A0 I may be able to get pics of the unit taken by carrier.</=
span> </div><div>2. The 120 days w=
arranty on the unit sounds good, but what does it include? Proper operation of unit for a period o=
f 120 days.=C2=A0 If unit has issues we will try to repair; if not we will =
accept back and refund your purchase price.=C2=A0 =
</div><div>3. Yes, waving the shipping cost would be=
 helpful.=C2=A0 But, if the instrument had some issue, would you be willing=
 to cover the shipping cost for returning the instrument?=C2=A0 We typically don=E2=80=99t pay for=
 return shipping but will do so in this case.=C2=A0 =C2=A0=
</div><div>=C2=A0</div><di=
v>Let me know what you think.</div=
><div>=C2=A0</div></div>=C2=A0<div><div>On =
Mon, Nov 29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:</=
p></div><blockquote style=3D"border-style:none none none solid;border-left-=
width:1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-color:cur=
rentcolor currentcolor currentcolor rgb(204,204,204)"><div><div>Hi Kay=C2=A0=
So I can offer you 120 days warranty on the =
unit and waive shipping cost.=C2=A0=C2=A0 How about that?=C2=A0=C2=A0=C2=A0=
 Rich=C2=A0<div =
style=3D"border-style:solid none none;border-top-width:1pt;padding:3pt 0in =
0in;border-color:currentcolor">From: Tsai, Sh=
u-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.ed=
u</a>&gt; Sent: Monday, November 29, 2021 2:43 PM To: =
<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapaseq=
uipment.com</a> Subject: Re: Refused Freight - Western Illinois U=
niversity Macomb IL</div>=C2=A0=
<div><div>Hi,</div>=
<div>=C2=A0</div><div>My faculty&#39;s questions-</div><div>1. how much discount will you be willing to give?<=
/u></div><div>2. will the shipping cost be waive=
d?</div><div>3. will the warranty =
be extended? 6 months to a year?</div><div>=C2=A0</div><div>Please=
=C2=A0advise.</div><div>Thank you.=
</div><div>Kay</=
div></div>=C2=A0<div><div>On Mon, Nov 29, 2021 at 12:12 PM &lt;<a href=3D"mailto:rcruz=
@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wro=
te:</div><blockquote style=3D"border-style:none none none=
 solid;border-left-width:1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8=
pt;border-color:currentcolor currentcolor currentcolor rgb(204,204,204)"><d=
iv><div>Hello Kay,=C2=A0 =C2=A0So let me sta=
rt by apologizing as to the way this delivery was handled. I was just infor=
med about the driver dropping the equipment and was rude with your Receivin=
g Mgr.=C2=A0 THIS IS UNNACEPTABLE and on behalf of this carrier PLEASE ACCE=
PT MY SINCERE APOLOGIES.=C2=A0 =C2=
=A0Since the unit was refused deli=
very, I have been dealing with the carrier to understand what the damages i=
nvolved are.=C2=A0 According to the physical inspection done by their custo=
mer service representative,=C2=A0 =E2=80=9C The damage is minimal, definite=
ly cosmetic. Shouldn=E2=80=99t have any impact on the usage of the microsco=
pe=E2=80=9D. In order to avoid resending the unit back, I would like to pro=
pose the following option:<ol start=3D"1" type=3D"1"><li =
class=3D"MsoNormal">Item is to be redelivered by another driver. =
</li><li class=3D"MsoNormal">You have a chance to fully inspect and tes=
t to ensure it is working properly.=C2=A0 </li><li class=3D"M=
soNormal">If it works properly you keep.=C2=A0 If there are any =E2=80=9Csm=
aller cosmetic=E2=80=9D issues I will give you a partial refund</=
u></li><li class=3D"MsoNormal">If the unit does not meet your expectations,=
 I will have unit packed and sent back to me at my expense. <=
/li></ol>=C2=A0Again, I am so sorry about this issue;=C2=A0 I am trying to earn your business and real=
ize that having delivered in this manner is not acceptable.=C2=A0 PLEASE AL=
LOW ME THE OPPORTUNITY TO MAKE THIS RIGHT. =C2=A0=C2=A0<p=
 class=3D"MsoNormal">=C2=A0Respect=
fullyRichard=C2=A0Richard C=
ruzO=
wner Sapas LLC</u=
>11511 Gast=
on Road=C2=A0 Suite A-106<s=
pan style=3D"font-size:8pt">Katy, TX=C2=A0 77494 USA</=
p>713-502-3780<=
u><a href=3D"https://sapasequipment.c=
om/" target=3D"_blank">https://sapasequ=
ipment.com</a>=C2=A0=
<img border=3D"0" width=3D"100" height=3D=
"100" style=3D"width: 1.0416in; height: 1.0416in;" id=3D"gmail-m_-815299148=
4264185927gmail-m_8977882350580424384_x005f_x0000_i1034" src=3D"cid:17eee43=
534e4ce8e91">=C2=A0<=
/p>=C2=A0=
=C2=A0<div><div style=3D"border-style:solid none none;bor=
der-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarri=
ers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent:=
 Monday, November 29, 2021 11:44 AM To: &#39;<a href=3D"mailto:rc=
ruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&#39;=
 &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sa=
pasequipment.com</a>&gt; Subject: RE: Refused Freight - Western I=
llinois University Macomb IL</div></div>=C2=A0Good morning. We are r=
e-attempting delivery today and the gentleman in receiving is once again re=
fusing the freight. I instructed the driver that Ms. Tsai needs to be the o=
ne to inspect the freight. Have you had a chance to speak with her? Please =
advise. Thank you.=C2=A0=
<div>Daniel Voss=
Customer Service =
RepresentativeR + L Carriers, Inc.<s=
pan style=3D"font-size:10pt;font-family:&quot;Times New Roman&quot;,serif;c=
olor:green">3401 Remington St.Springfield Il 62707Phone (800)=C2=A0644-4218<=
p class=3D"MsoNormal">Fax (217) 744-1051=
<a href=3D"mailto:EMAIL....CSRSGF@=
RLCARRIERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>=
HOW AM I DOING?</spa=
n>PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_bl=
ank">CSFEEDBACK@RLC.COM</a>=
<img border=3D"0" width=3D"148" height=3D"30" style=3D"width=
: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-8152991484264185927gmail-m_89=
77882350580424384_x005f_x0000_i1033" src=3D"cid:17eee43534f5b006a2">=
</div>=C2=A0<div=
><div style=3D"border-style:solid none none;border-top-width:1pt;padding:3p=
t 0in 0in;border-color:currentcolor">From: <a=
 href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequi=
pment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a>&gt; Sent: Wednesday, November =
24, 2021 12:23 PM To: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlc=
arriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subjec=
t: RE: Refused Freight - Western Illinois University Macomb IL<u=
></div></div>=C2=A0<pre>--=
- WARNING: This message is from an outside source. ---</pre><=
pre>=C2=A0</pre><pre>=C2=A0</pre><pre>=C2=A0=
</pre>Hi Daniel=C2=A0Thanks again!=
=C2=A0 I am going to suggest they accept but the bottom line decision is up=
 to them.=C2=A0 Lets plan for redelivery for Monday pending concurrence fro=
m my customer.=C2=A0 =C2=A0=
Thanks and happy holidays!=C2=A0=C2=A0 Ri=
ch=C2=A0<div><di=
v style=3D"border-style:solid none none;border-top-width:1pt;padding:3pt 0i=
n 0in;border-color:currentcolor">From: CSRSGF=
01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF0=
1@rlcarriers.com</a>&gt; Sent: Wednesday, November 24, 2021 10:3=
3 AM To: &#39;<a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a>&#39; &lt;<a href=3D"mailto:rcruz@s=
apasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <b=
>Subject: RE: Refused Freight - Western Illinois University Macomb IL<u=
></div></div>=C2=A0=
Good morning Richard. I had a chance to look at the =
freight up close. The damage is minimal, definitely cosmetic. Shouldn=E2=80=
=99t have any impact on the usage of the microscope. Would you like us to a=
ttempt redelivery on Monday? Thank you.=C2=A0<div>D=
aniel VossCustomer Service RepresentativeR + L Carriers, Inc.3401 Remington St.</p=
>Springfield Il 62707=
Phone (800)=C2=A0644-4218</spa=
n>Fax (217) 744-1051=
<a href=3D"ma=
ilto:EMAIL....CSRSGF@RLCARRIERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCA=
RRIERS.COM</a>HOW AM I DOING?PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK=
@RLC.COM" target=3D"_blank">CSFEEDBACK@RLC.COM</a>=
<img border=3D"0" width=3D"148" heigh=
t=3D"30" style=3D"width: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-815299=
1484264185927gmail-m_8977882350580424384_x005f_x0000_i1032" src=3D"cid:17ee=
e43534f5b006a2"></div>=C2=
=A0<div><div style=3D"border-style:solid none none;border=
-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapase=
quipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sen=
t: Tuesday, November 23, 2021 3:53 PM To: CSRSGF01 &lt;<a hre=
f=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarriers.=
com</a>&gt; Subject: RE: Refused Freight - Western Illinois Unive=
rsity Macomb IL</div></div>=C2=A0<=
u><pre>--- WARNING: This message is from an outside source. =
---</pre><pre>=C2=A0</pre><pre>=C2=A0=
</pre><pre>=C2=A0</pre>Thanks Dani=
el; great customer service.=C2=A0=C2=A0 =C2=A0<div><div style=3D"border-style:solid none no=
ne;border-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlc=
arriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent:=
 Tuesday, November 23, 2021 3:47 PM To: &#39;<a href=3D"mailt=
o:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&=
#39; &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcru=
z@sapasequipment.com</a>&gt; Subject: RE: Refused Freight - Weste=
rn Illinois University Macomb IL</div></div>=C2=A0I will examine the=
m further tomorrow, when I have it up close and report back to you.<=
u>=C2=A0<div>Daniel VossCustomer Service Representative<=
u>R + L Carriers, Inc.<=
/span>3401 Remington=
 St.Springfie=
ld Il 62707Ph=
one (800)=C2=A0644-4218<spa=
n style=3D"font-size:10pt;font-family:&quot;Times New Roman&quot;,serif;col=
or:green">Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" target=3D"=
_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>HOW AM I DOING?PLEASE EMAIL <a=
 href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CSFEEDBACK@RLC.COM</a=
><img border=
=3D"0" width=3D"148" height=3D"30" style=3D"width: 1.5416in; height: 0.3125=
in;" id=3D"gmail-m_-8152991484264185927gmail-m_8977882350580424384_x005f_x0=
000_i1031" src=3D"cid:17eee43534f5b006a2"></div><p=
 class=3D"MsoNormal">=C2=A0<div><div style=3D"border-styl=
e:solid none none;border-top-width:1pt;padding:3pt 0in 0in;border-color:cur=
rentcolor">From: <a href=3D"mailto:rcruz@sapa=
sequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=
=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment=
.com</a>&gt; Sent: Tuesday, November 23, 2021 3:46 PM To:<=
/b> CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blan=
k">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: Refused Freight -=
 Western Illinois University Macomb IL</div></div>=C2=A0<pre>--- WARNING: This message is f=
rom an outside source. ---</pre><pre>=C2=A0</pr=
e><pre>=C2=A0</pre><pre>=C2=A0</pre>I really appreciate it!=C2=A0=C2=A0 Do they look cosmetic in da=
mage? Is it more than just scratched?=C2=A0 I am trying to avoid them from =
returning the unit.=C2=A0 =C2=A0<u=
>Thanks again, Richard=C2=A0<u=
><div><div style=3D"border-style:solid none none;border-top-=
width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" t=
arget=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: Tuesday, =
November 23, 2021 3:43 PM To: &#39;<a href=3D"mailto:rcruz@sapase=
quipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&#39; &lt;<a hr=
ef=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipme=
nt.com</a>&gt; Subject: RE: Refused Freight - Western Illinois Un=
iversity Macomb IL</div></div>=C2=
=A0Looking at the pictures provide=
d by my driver, the base of the microscope, just below the bubble wrap and =
shrink wrap, has minor scratches in two places. I can get you a better desc=
ription when I have the freight in front of me tomorrow. The consignee can =
take pictures if we are going to reattempt delivery of this freight as well=
. Just in case, Ms. Tsai wants to know who refused the freight, his name wa=
s Dan in receiving.=C2=A0<u=
><div>Daniel Voss</b=
>Customer Service=
 RepresentativeR + L Carriers, Inc.<=
span style=3D"font-size:10pt;font-family:&quot;Times New Roman&quot;,serif;=
color:green">3401 Remington St.Springfield Il 62707Phone (800)=C2=A0644-4218=
Fax (217) 744-1051</u=
><a href=3D"mailto:EMAIL....CSRSGF=
@RLCARRIERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span=
>HOW AM I DOING?</sp=
an>PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_b=
lank">CSFEEDBACK@RLC.COM</a><img border=3D"0" width=3D"148" height=3D"30" style=3D"widt=
h: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-8152991484264185927Picture_x=
0020_5" src=3D"cid:17eee43534f5b006a2"></div>=C2=A0<div><div style=3D"border-style:s=
olid none none;border-top-width:1pt;padding:3pt 0in 0in;border-color:curren=
tcolor">From: <a href=3D"mailto:rcruz@sapaseq=
uipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"=
mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com=
</a>&gt; Sent: Tuesday, November 23, 2021 3:32 PM To: =
CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">C=
SRSGF01@rlcarriers.com</a>&gt; Subject: RE: Refused Freight - Wes=
tern Illinois University Macomb IL</div></div>=C2=A0<pre>--- WARNING: This message is from =
an outside source. ---</pre><pre>=C2=A0</pre><p=
re>=C2=A0</pre><pre>=C2=A0</pre>So, how will I know what the =E2=80=9Cclaimed damages=E2=80=9D are?=
=C2=A0=C2=A0 It was sitting on a pallet and protected with various layers o=
f bubble wrap and shrink wrap;=C2=A0 what are the scratches on the bottom t=
hey are claiming?=C2=A0 Can someone tell me?=C2=A0 Can you provide me with =
more details of what you see?=C2=A0 =C2=A0Thanks<p=
 class=3D"MsoNormal">=C2=A0Richard=
 CruzOwner Sapas LLC<=
/u>11511 Ga=
ston Road=C2=A0 Suite A-106=
Katy, TX=C2=A0 77494 USA=
713-502-3780</span=
><a href=3D"http://wilmail1.rlcarr=
iers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOTdjNj02MTlENURGNF8yNjIzOF8=
1NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdW=
lwbWVudCUyRWNvbSUyRg=3D=3D" target=3D"_blank">https://sapasequipment.com</a>=C2=A0<img border=3D"0" =
width=3D"100" height=3D"100" style=3D"width: 1.0416in; height: 1.0416in;" i=
d=3D"gmail-m_-8152991484264185927gmail-m_8977882350580424384_x005f_x0000_i1=
029" src=3D"cid:17eee43534e4ce8e91">=C2=A0=C2=A0<p=
 class=3D"MsoNormal">=C2=A0<div><div style=3D"border-styl=
e:solid none none;border-top-width:1pt;padding:3pt 0in 0in;border-color:cur=
rentcolor">From: CSRSGF01 &lt;<a href=3D"mail=
to:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&g=
t; Sent: Tuesday, November 23, 2021 3:28 PM To: &#39;<=
a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequ=
ipment.com</a>&#39; &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: RE: Refused=
 Freight - Western Illinois University Macomb IL</div></d=
iv>=C2=A0Pe=
r company policy, I am not allowed to share pictures with anyone outside of=
 our company. Sorry for the inconvenience. We will hold the freight until M=
onday. Are we supposed to attempt re-delivery of the freight on that day?<u=
>=C2=A0<div>Daniel Voss<p=
 class=3D"MsoNormal">Customer Service Representative</span=
>R + L Carriers,=
 Inc.3401 Rem=
ington St.Spr=
ingfield Il 62707Phone (800)=C2=A0644-4218Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" targ=
et=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><p=
 class=3D"MsoNormal">HOW AM I DOING?=
PLEASE EM=
AIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CSFEEDBACK@RLC.=
COM</a><img =
border=3D"0" width=3D"148" height=3D"30" style=3D"width: 1.5416in; height: =
0.3125in;" id=3D"gmail-m_-8152991484264185927gmail-m_8977882350580424384_x0=
05f_x0000_i1028" src=3D"cid:17eee43534f5b006a2"></=
div>=C2=A0<div><div style=3D"borde=
r-style:solid none none;border-top-width:1pt;padding:3pt 0in 0in;border-col=
or:currentcolor">From: <a href=3D"mailto:rcru=
z@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a=
 href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequi=
pment.com</a>&gt; Sent: Tuesday, November 23, 2021 3:26 PM <b=
>To: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"=
_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: Refused Frei=
ght - Western Illinois University Macomb IL</div></div><p=
 class=3D"MsoNormal">=C2=A0<pre>--- WARNING: This message=
 is from an outside source. ---</pre><pre>=C2=A0</u=
></pre><pre>=C2=A0</pre><pre>=C2=A0</pre>So I just spoke to the person that ordered the equipment, =
Kay, and she is not aware of what happened.=C2=A0 She has asked me if you c=
an hold it till Monday as the university is closed the rest of the week wit=
h Thanksgiving holiday.=C2=A0 Woul=
d you be able to send me some pics so I can see what they are stating?</=
u>=C2=A0Thanks and kind regards, =
=C2=A0Richard Cruz</=
p>Owner =
Sapas LLC11511 Gaston Road=C2=A0 Suite=
 A-106Katy, TX=C2=A0 77494 USA713-502-3780<p=
 class=3D"MsoNormal"><a href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyP=
TEuMDAxJiZiZDI3OGRhYTIxZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0=
YmJmYWRmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=
=3D" target=3D"_blank">https://sapasequ=
ipment.com</a>=C2=A0=
<img border=3D"0" width=3D"100" height=3D=
"100" style=3D"width: 1.0416in; height: 1.0416in;" id=3D"gmail-m_-815299148=
4264185927gmail-m_8977882350580424384_x005f_x0000_i1027" src=3D"cid:17eee43=
534e4ce8e91">=C2=A0<=
/p>=C2=A0=
=C2=A0<div><div style=3D"border-style:solid none none;bor=
der-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" tar=
get=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sap=
asequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
Sent: Tuesday, November 23, 2021 3:04 PM To: &#39;CSRSGF01&#3=
9; &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF0=
1@rlcarriers.com</a>&gt; Subject: RE: Refused Freight - Western I=
llinois University Macomb IL</div></div>=C2=A0I am checking with my =
customer first; please don=E2=80=99t do anything till I have discussed with=
 receiver.=C2=A0=
Thanks, =C2=
=A0Richard Cruz<=
p class=3D"MsoNormal">Owner =
Sapas LLC11511 Gaston Road=C2=A0 Suite =
A-106Katy, TX=C2=A0 77494 USA713-502-3780<a href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPT=
EuMDAxJiZiZDI3OGRhYTIxZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0Y=
mJmYWRmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=
=3D" target=3D"_blank">https://sapasequ=
ipment.com</a>=C2=A0=
<img border=3D"0" width=3D"100" height=3D=
"100" style=3D"width: 1.0416in; height: 1.0416in;" id=3D"gmail-m_-815299148=
4264185927gmail-m_8977882350580424384_x005f_x0000_i1026" src=3D"cid:17eee43=
534e4ce8e91">=C2=A0<=
/p>=C2=A0=
=C2=A0<div><div style=3D"border-style:solid none none;bor=
der-top-width:1pt;padding:3pt 0in 0in;border-color:currentcolor">From: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarri=
ers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent:=
 Tuesday, November 23, 2021 2:40 PM To: &#39;<a href=3D"mailto:rc=
ruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&#39;=
 &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sa=
pasequipment.com</a>&gt; Subject: Refused Freight - Western Illin=
ois University Macomb IL</div></div>=C2=A0Good afternoon. We attempt=
ed to deliver lab equipment to Western Illinois University in Macomb IL tod=
ay. However, the freight was refused because there were minor scrapes on th=
e bottom of the product, which was unprotected. We will need to get disposi=
tion of this shipment. I will attach the BOL to this email. Please advise. =
Thank you.=C2=A0=
Daniel Voss</u=
>Customer Service Representativ=
eR + L Ca=
rriers, Inc.3=
401 Remington St.Springfield Il 62707<sp=
an style=3D"font-size:10pt;font-family:&quot;Times New Roman&quot;,serif;co=
lor:green">Phone (800)=C2=A0644-4218Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.C=
OM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></=
u>HOW AM I DOING?=
P=
LEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CSFEEDB=
ACK@RLC.COM</a><img border=3D"0" width=3D"148" height=3D"30" style=3D"width: 1.5416in;=
 height: 0.3125in;" id=3D"gmail-m_-8152991484264185927Picture_x0020_10" src=
=3D"cid:17eee43534f5b006a2">=C2=A0</div></div></blockquote></div></div></div></block=
quote></div></div></div></blockquote></div></div></div></blockquote></div><=
/div></div></blockquote></div></div></div></blockquote></div></div></div></=
blockquote></div></div></div></div></blockquote></div></div></div></blockqu=
ote></div>

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