Da

✏️ Editing: 1644854694.M174796P3578535.aristoteles.x5servers.com,S=105697,W=107770:2,S

Envelope-to: alvarezad@sapasequipment.com
Delivery-date: Mon, 14 Feb 2022 12:04:54 -0400
MIME-Version: 1.0
References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com>
 <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com>
 <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com>
 <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com>
 <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com>
 <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com>
 <034801d7e54c$ab0dea10$0129be30$@sapasequipment.com> <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com>
 <006601d7e577$b92927b0$2b7b7710$@sapasequipment.com> <CAJJC09MDDmfcpEzvfM-xzHpoMWh-4JPVU5mM_NKcYtwZXnwm_g@mail.gmail.com>
 <01ef01d7e60f$4fa1ca20$eee55e60$@sapasequipment.com> <CAJJC09MXaU+P5pJf0wECapDZ018z4=FWO0tPU0mVygnYXFvJrg@mail.gmail.com>
 <002a01d7e627$4e137510$ea3a5f30$@sapasequipment.com> <006801d81c41$d83d5620$88b80260$@sapasequipment.com>
 <CAJJC09Ngjy+rWBF4YaL-zeXpHbfK_QFE6=jpxue8mMct+3DBJA@mail.gmail.com>
 <001001d81d12$f418c330$dc4a4990$@sapasequipment.com> <CAJJC09O9ESLChk_CCp9G_8uWnpSQvSDoWDYpCvKAC9JZTqWZCQ@mail.gmail.com>
 <00d401d81f80$3e277d80$ba767880$@sapasequipment.com> <CAJJC09Mn1kVhosC5xdhnugeY-xmkL07Ds8wNWa6bUZso5rVAwQ@mail.gmail.com>
 <003c01d82029$d89c9cc0$89d5d640$@sapasequipment.com>
In-Reply-To: <003c01d82029$d89c9cc0$89d5d640$@sapasequipment.com>
From: "Tsai, Shu-Hui" <s-tsai@wiu.edu>
Date: Mon, 14 Feb 2022 10:03:52 -0600
Message-ID: <CAJJC09MszjFJgi_CAi8AmdEd1P1zw4uorL+TW2gW7fY6EJmB0A@mail.gmail.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL
To: rcruz@sapasequipment.com
Cc: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>
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Content-Transfer-Encoding: quoted-printable

Name on the card: Shuhui (Kay) Tsai
Type of card: master card
Date: 11/15
Confirmation Number: 18-07869-03541

Let me know if you need anything else.
Thanks,
Kay

On Sat, Feb 12, 2022 at 10:01 AM <rcruz@sapasequipment.com> wrote:

> Actually, I may not need it. Can you tell me under who/what name is the
> card you used? Also, would you have a date you paid?
>
>
>
> I think we can track it with this information.
>
>
>
> Thanks,
>
> Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Saturday, February 12, 2022 8:10 AM
> *To:* rcruz@sapasequipment.com
> *Cc:* AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Sorry to miss your email. For some reason, I didn't see your email until
> now. Let me know when the best time to call.
>
> Thank you again for looking into this matter. Enjoy your weekend.
>
> Kay
>
>
>
> On Fri, Feb 11, 2022 at 1:47 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> I believe we found the way to refund your credit card. I need to get your
> credit card information again. Can you call me at 713-502-3780
>
>
>
> Thanks,
>
> Rich
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Wednesday, February 9, 2022 6:15 PM
> *To:* 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
> *Cc:* 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi, I must admit we have never done a credit card refund but I would thin=
k
> we should. We will work on this tomorrow morning.
>
>
>
> I will contact you tomorrow to confirm it was done. If you don=E2=80=99t =
hear from
> me by noon please feel free to contact me.
>
>
>
> Best
>
>
>
> Ailed,
>
>
>
> Please contact me tomorrow morning first thing so we can go into quicken
> and do a partial refund for this customer.
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Wednesday, February 9, 2022 8:24 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Is it possible to refund it through the credit card?
>
>
>
> On Tue, Feb 8, 2022 at 11:42 AM <rcruz@sapasequipment.com> wrote:
>
> Absolutely. Can I transfer via Paypal, Venmo or Zelle? I can also send =
a
> company check. What ever is most convenient. Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, February 8, 2022 8:19 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Thanks for the speedy response as always. You agreed to waive the shippin=
g
> cost (see below).
>
>
>
> On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> So I can offer you 120 days warranty on the unit and waive shipping cost.
> How about that? Rich
>
>
>
>
>
> On Mon, Feb 7, 2022 at 10:43 AM <rcruz@sapasequipment.com> wrote:
>
> I totally dropped the ball=E2=80=A6my apologies. Can you remind me if we=
 agreed
> on a refund amount? I don=E2=80=99t see anything in my notes in this rega=
rd.
>
>
>
> Thanks,
>
>
>
> Richard
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Monday, February 7, 2022 8:28 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Just trying to follow up on this. Can you please send me the refund
> information so I can report to the business office soon?
>
> Thank you.
>
> Kay
>
>
>
> On Thu, Dec 16, 2021 at 8:59 AM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> Sorry for the late response! We are working on refund and will confirm
> details today.
>
>
>
> BR
>
> Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Wednesday, December 8, 2021 9:49 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi Rich,
>
>
>
> The faculty accepted the instrument last Thursday. Let me know if you
> need any additional information from me to have the refund processed.
>
> Thank you.
>
> Kay
>
>
>
> On Tue, Nov 30, 2021 at 2:35 PM <rcruz@sapasequipment.com> wrote:
>
> OK perfect. It is rescheduled for delivery on Thursday.
>
>
>
> Thanks for your understanding.
>
>
>
> Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, November 30, 2021 2:23 PM
> *To:* rcruz@sapasequipment.com
> *Cc:* Nina White <nina.white@rlcarriers.com>
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> That's great. Thank you both. I'll make sure my faculty is there to
> inspect it on Thursday morning.
>
>
>
> Kay
>
>
>
> On Tue, Nov 30, 2021 at 2:17 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> Nina was able to arrange to have it delivered on Thursday.
>
>
>
> Best,
>
> Rich
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 30, 2021 12:18 PM
> *To:* 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
> *Cc:* 'Nina White' <nina.white@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Ummmm=E2=80=A6.the only issue is they charge me a $150 daily storage fee=
=E2=80=A6..would
> it be possible to schedule delivery for tomorrow and you view on Thursday=
??
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, November 30, 2021 12:10 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> A question: The faculty isn't available tomorrow.=F0=9F=98=95 Is it poss=
ible to
> take a look at it on Thursday before 10am? We can meet the driver at the
> loading dock at our university's central receiving place. Let me know
> if that works.
>
> Thank you.
>
>
>
>
>
> On Tue, Nov 30, 2021 at 11:25 AM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> My responses below.
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, November 30, 2021 11:16 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Thank you for getting back quickly, Rich. Here is my faculty's response:
>
> 1. Can we look at the instrument today? The faculty wants to look at it
> and then decide if it's acceptable. The only way to look at unit would
> be to have it delivered so you can open and test it . They can=E2=80=99t=
 deliver
> today but can schedule for tomorrow. I may be able to get pics of the
> unit taken by carrier.
>
> 2. The 120 days warranty on the unit sounds good, but what does it
> include? Proper operation of unit for a period of 120 days. If unit has
> issues we will try to repair; if not we will accept back and refund your
> purchase price.
>
> 3. Yes, waving the shipping cost would be helpful. But, if the instrumen=
t
> had some issue, would you be willing to cover the shipping cost for
> returning the instrument? We typically don=E2=80=99t pay for return ship=
ping but
> will do so in this case.
>
>
>
> Let me know what you think.
>
>
>
>
>
> On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> So I can offer you 120 days warranty on the unit and waive shipping
> cost. How about that? Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Monday, November 29, 2021 2:43 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi,
>
>
>
> My faculty's questions-
>
> 1. how much discount will you be willing to give?
>
> 2. will the shipping cost be waived?
>
> 3. will the warranty be extended? 6 months to a year?
>
>
>
> Please advise.
>
> Thank you.
>
> Kay
>
>
>
> On Mon, Nov 29, 2021 at 12:12 PM <rcruz@sapasequipment.com> wrote:
>
> Hello Kay,
>
>
>
> So let me start by apologizing as to the way this delivery was handled. I
> was just informed about the driver dropping the equipment and was rude wi=
th
> your Receiving Mgr. THIS IS UNNACEPTABLE and on behalf of this carrier
> PLEASE ACCEPT MY SINCERE APOLOGIES.
>
>
>
> Since the unit was refused delivery, I have been dealing with the carrier
> to understand what the damages involved are. According to the physical
> inspection done by their customer service representative, =E2=80=9C The =
damage is
> minimal, definitely cosmetic. Shouldn=E2=80=99t have any impact on the us=
age of the
> microscope=E2=80=9D. In order to avoid resending the unit back, I would l=
ike to
> propose the following option:
>
> 1. Item is to be redelivered by another driver.
> 2. You have a chance to fully inspect and test to ensure it is working
> properly.
> 3. If it works properly you keep. If there are any =E2=80=9Csmaller c=
osmetic=E2=80=9D
> issues I will give you a partial refund
> 4. If the unit does not meet your expectations, I will have unit
> packed and sent back to me at my expense.
>
>
>
> Again, I am so sorry about this issue; I am trying to earn your business
> and realize that having delivered in this manner is not acceptable. PLEA=
SE
> ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.
>
>
>
> Respectfully
>
> Richard
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
>
>
>
>
>
>
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Monday, November 29, 2021 11:44 AM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Good morning. We are re-attempting delivery today and the gentleman in
> receiving is once again refusing the freight. I instructed the driver tha=
t
> Ms. Tsai needs to be the one to inspect the freight. Have you had a chanc=
e
> to speak with her? Please advise. Thank you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Wednesday, November 24, 2021 12:23 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> Hi Daniel
>
>
>
> Thanks again! I am going to suggest they accept but the bottom line
> decision is up to them. Lets plan for redelivery for Monday pending
> concurrence from my customer.
>
>
>
> Thanks and happy holidays! Rich
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Wednesday, November 24, 2021 10:33 AM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Good morning Richard. I had a chance to look at the freight up close. The
> damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any impact=
 on the
> usage of the microscope. Would you like us to attempt redelivery on Monda=
y?
> Thank you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:53 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> Thanks Daniel; great customer service.
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 3:47 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> I will examine them further tomorrow, when I have it up close and report
> back to you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:46 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> I really appreciate it! Do they look cosmetic in damage? Is it more tha=
n
> just scratched? I am trying to avoid them from returning the unit.
>
>
>
> Thanks again,
>
> Richard
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 3:43 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Looking at the pictures provided by my driver, the base of the microscope=
,
> just below the bubble wrap and shrink wrap, has minor scratches in two
> places. I can get you a better description when I have the freight in fro=
nt
> of me tomorrow. The consignee can take pictures if we are going to
> reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to
> know who refused the freight, his name was Dan in receiving.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:32 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> So, how will I know what the =E2=80=9Cclaimed damages=E2=80=9D are? It =
was sitting on a
> pallet and protected with various layers of bubble wrap and shrink wrap;
> what are the scratches on the bottom they are claiming? Can someone tell
> me? Can you provide me with more details of what you see?
>
>
>
> Thanks
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOT=
djNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0c=
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D>
>
>
>
>
>
>
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 3:28 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Per company policy, I am not allowed to share pictures with anyone outsid=
e
> of our company. Sorry for the inconvenience. We will hold the freight unt=
il
> Monday. Are we supposed to attempt re-delivery of the freight on that day=
?
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:26 PM
> *To:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> --- WARNING: This message is from an outside source. ---
>
>
>
>
>
>
>
> So I just spoke to the person that ordered the equipment, Kay, and she is
> not aware of what happened. She has asked me if you can hold it till
> Monday as the university is closed the rest of the week with Thanksgiving
> holiday.
>
> Would you be able to send me some pics so I can see what they are stating=
?
>
>
>
> Thanks and kind regards,
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZT=
hkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0d=
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D>
>
>
>
>
>
>
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, November 23, 2021 3:04 PM
> *To:* 'CSRSGF01' <CSRSGF01@rlcarriers.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> I am checking with my customer first; please don=E2=80=99t do anything ti=
ll I have
> discussed with receiver.
>
>
>
> Thanks,
>
>
>
> Richard Cruz
>
> Owner
>
> *Sapas LLC*
>
> 11511 Gaston Road Suite A-106
>
> Katy, TX 77494 USA
>
> 713-502-3780
>
> https://sapasequipment.com
> <http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZT=
hkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0d=
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D>
>
>
>
>
>
>
>
>
>
> *From:* CSRSGF01 <CSRSGF01@rlcarriers.com>
> *Sent:* Tuesday, November 23, 2021 2:40 PM
> *To:* 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
> *Subject:* Refused Freight - Western Illinois University Macomb IL
>
>
>
> Good afternoon. We attempted to deliver lab equipment to Western Illinois
> University in Macomb IL today. However, the freight was refused because
> there were minor scrapes on the bottom of the product, which was
> unprotected. We will need to get disposition of this shipment. I will
> attach the BOL to this email. Please advise. Thank you.
>
>
>
> *Daniel Voss*
>
> *Customer Service Representative*
>
> R + L Carriers, Inc.
>
> 3401 Remington St.
>
> Springfield Il 62707
>
> Phone (800) 644-4218
>
> Fax (217) 744-1051
>
> EMAIL....CSRSGF@RLCARRIERS.COM
>
> HOW AM I DOING?
>
> PLEASE EMAIL CSFEEDBACK@RLC.COM
>
>
>
>

--0000000000000d4b1d05d7fc91fc
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div>Name on the card: Shuhui (Kay) Tsai</div><div>Type of=
 card: master card</div><div>Date: 11/15</div><div>Confirmation Number:=20
18-07869=
-03541 </div><div> </div><div>Let me know if you need anythin=
g else.</div><div>Thanks,</div><div>Kay </div></div> <div class=3D"gm=
ail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Sat, Feb 12, 2022 at 10=
:01 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a>&gt; wrote: </div><blockquote class=3D"gmail_quote" style=3D"mar=
gin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1=
ex"><div style=3D"overflow-wrap: break-word;" lang=3D"EN-US"><div class=3D"=
gmail-m_-3774944019265232654WordSection1">Actually, =
I may not need it. Can you tell me under who/what name is the card you used=
?=C2=A0 Also, would you have a date you paid?=C2=A0=C2=A0 </p=
>=C2=A0I th=
ink we can track it with this information.=C2=A0 =C2=A0Thanks, </=
u>Rich=C2=A0<div style=3D"border-color:rgb(225,225,225) c=
urrentcolor currentcolor;border-style:solid none none;border-width:1pt medi=
um medium;padding:3pt 0in 0in">From: Tsai, Sh=
u-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.ed=
u</a>&gt; Sent: Saturday, February 12, 2022 8:10 AM To:</b=
> <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapas=
equipment.com</a> Cc: AILED ALVAREZ CASTRO &lt;<a href=3D"mailto:=
alvarezad@sapasequipment.com" target=3D"_blank">alvarezad@sapasequipment.co=
m</a>&gt; Subject: Re: Refused Freight - Western Illinois Univers=
ity Macomb IL</div>=C2=A0<u=
><div>Sorry to miss your email. For some rea=
son, I didn&#39;t see your email until now. Let me know when the best=C2=A0=
time to call.=C2=A0<div>Thank you =
again for looking into this matter. Enjoy your weekend.</=
div><div>Kay</div></div>=C2=A0<div><div>On =
Fri, Feb 11, 2022 at 1:47 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com=
" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:</=
p></div><blockquote style=3D"border-color:currentcolor currentcolor current=
color rgb(204,204,204);border-style:none none none solid;border-width:mediu=
m medium medium 1pt;padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:=
0in"><div><div>Hi Kay=C2=A0I believe we found=
 the way to refund your credit card. I need to get your credit card informa=
tion again.=C2=A0 Can you call me at 713-502-3780=C2=A0 <=
p class=3D"MsoNormal">=C2=A0Thanks=
, Rich =C2=A0<div><div style=3D"border-color:rgb(=
225,225,225) currentcolor currentcolor;border-style:solid none none;border-=
width:1pt medium medium;padding:3pt 0in 0in">From=
: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@s=
apasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com" targe=
t=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: Wednesday, F=
ebruary 9, 2022 6:15 PM To: &#39;Tsai, Shu-Hui&#39; &lt;<a href=
=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; C=
c: &#39;AILED ALVAREZ CASTRO&#39; &lt;<a href=3D"mailto:alvarezad@sapas=
equipment.com" target=3D"_blank">alvarezad@sapasequipment.com</a>&gt; <b=
>Subject: RE: Refused Freight - Western Illinois University Macomb IL<u=
></div></div>=C2=A0=
Hi, I must admit we have never done a credit card re=
fund but I would think we should.=C2=A0=C2=A0 We will work on this tomorrow=
 morning.=C2=A0 =C2=A0</=
u>I will contact you tomorrow to confirm it was =
done. If you don=E2=80=99t hear from me by noon please feel free to contact=
 me.=C2=A0 =C2=A0</p=
>Best=C2=A0=
Ailed, =C2=A0Please contac=
t me tomorrow morning first thing so we can go into quicken and do a partia=
l refund for this customer.=C2=A0<=
u><div style=3D"border-color:rgb(225,225,225) currentcolor c=
urrentcolor;border-style:solid none none;border-width:1pt medium medium;pad=
ding:3pt 0in 0in">From: Tsai, Shu-Hui &lt;<a =
href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br=
>Sent: Wednesday, February 9, 2022 8:24 AM To: <a href=3D"=
mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com=
</a> Subject: Re: Refused Freight - Western Illinois University M=
acomb IL</div>=C2=A0=
<div>Is it possible to refund it through the cre=
dit card?</div>=C2=A0</u=
><div><div>On Tue, Feb 8, 2022 at 11:42 AM &lt;<=
a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequ=
ipment.com</a>&gt; wrote:</div><blockquote style=3D"borde=
r-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-styl=
e:none none none solid;border-width:medium medium medium 1pt;padding:0in 0i=
n 0in 6pt;margin:5pt 0in 5pt 4.8pt"><div><div>Absolu=
tely.=C2=A0 Can I transfer via Paypal, Venmo or Zelle?=C2=A0 I can also sen=
d a company check.=C2=A0 What ever is most convenient.=C2=A0 Rich=
=C2=A0<div style=3D"border=
-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in;b=
order-color:currentcolor">From: Tsai, Shu-Hui=
 &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>=
&gt; Sent: Tuesday, February 8, 2022 8:19 AM To: <a hr=
ef=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipme=
nt.com</a> Subject: Re: Refused Freight - Western Illinois Univer=
sity Macomb IL</div>=C2=A0<=
u><div><div>Thanks for the speedy response a=
s always. You agreed to waive the shipping cost (see below). =
</div><div>=C2=A0<div><div>On Mon, Nov 29, 2021 at 5:20 PM &lt;<a href=3D"mailto:r=
cruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;=
 wrote:</div><blockquote style=3D"border-style:none none =
none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;ma=
rgin:5pt 0in 5pt 4.8pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)"><div><div>Hi Kay=
=C2=A0So I =
can offer you 120 days warranty on the unit and waive shipping cost.=C2=
=A0=C2=A0 How about that?=C2=A0=C2=A0=C2=A0 Rich</div></d=
iv></blockquote></div>=C2=A0</div>=
=C2=A0<div><div>On Mon, Feb 7, 2022 at 10:43 AM &lt;<a href=3D"mailto:rcruz@sapasequip=
ment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<=
u></div><blockquote style=3D"border-style:none none none solid;bord=
er-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5p=
t 4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204,204,204=
)"><div><div>I totally dropped the ball=E2=80=A6my a=
pologies.=C2=A0 Can you remind me if we agreed on a refund amount? I don=E2=
=80=99t see anything in my notes in this regard.=C2=A0 <p=
 class=3D"MsoNormal">=C2=A0Thanks,=
 =C2=A0Richard=C2=A0</u=
><div style=3D"border-style:solid none none;border-width:1pt med=
ium medium;padding:3pt 0in 0in;border-color:currentcolor">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" targ=
et=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Monday, February 7, 2=
022 8:28 AM To: <a href=3D"mailto:rcruz@sapasequipment.com" targe=
t=3D"_blank">rcruz@sapasequipment.com</a> Subject: Re: Refused Fr=
eight - Western Illinois University Macomb IL</div>=C2=A0<div><div>J=
ust trying to follow up on this. Can you please send me the refund informat=
ion so I can report to the business office soon?</div><di=
v>Thank you.</div><div>Kay</div></div>=C2=A0<=
u><div><div>On Thu, Dec 16, 2021 at 8=
:59 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rc=
ruz@sapasequipment.com</a>&gt; wrote:</div><blockquote st=
yle=3D"border-style:none none none solid;border-width:medium medium medium =
1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-color:currentco=
lor currentcolor currentcolor rgb(204,204,204)"><div><div>Hi Kay=C2=A0</=
p>Sorry for the late response!=C2=A0 We are working =
on refund and will confirm details today.=C2=A0 =C2=A0BR<=
/u>Rich =C2=A0<div style=3D"border-style:solid none none;border-=
width:1pt medium medium;padding:3pt 0in 0in;border-color:currentcolor">From: Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@=
wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; Sent: Wednesda=
y, December 8, 2021 9:49 AM To: <a href=3D"mailto:rcruz@sapasequi=
pment.com" target=3D"_blank">rcruz@sapasequipment.com</a> Subject:</b=
> Re: Refused Freight - Western Illinois University Macomb IL=
</div>=C2=A0<div><div>Hi Rich,</div><div>=
=C2=A0</div><div>The faculty accep=
ted the instrument last Thursday.=C2=A0 Let me know if you need any additio=
nal information from me to have the refund processed.</di=
v><div>Thank you.</div><div>Kay</div></div>=
=C2=A0<div><div>On Tue, Nov 30, 20=
21 at 2:35 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a>&gt; wrote:</div><blockq=
uote style=3D"border-style:none none none solid;border-width:medium medium =
medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-color:cu=
rrentcolor currentcolor currentcolor rgb(204,204,204)"><div><div>OK perfect. =C2=A0=C2=A0It is rescheduled for delivery on Th=
ursday.=C2=A0 =C2=A0=
Thanks for your understanding.=C2=A0 <=
/u>=C2=A0Rich=C2=A0<div=
 style=3D"border-style:solid none none;border-width:1pt medium medium;paddi=
ng:3pt 0in 0in;border-color:currentcolor">From:</=
b> Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-=
tsai@wiu.edu</a>&gt; Sent: Tuesday, November 30, 2021 2:23 PM<br=
>To: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">r=
cruz@sapasequipment.com</a> Cc: Nina White &lt;<a href=3D"mailto:=
nina.white@rlcarriers.com" target=3D"_blank">nina.white@rlcarriers.com</a>&=
gt; Subject: Re: Refused Freight - Western Illinois University Ma=
comb IL</div>=C2=A0<=
/p><div><div>That&#39;s great.=C2=A0 Thank you both.=
=C2=A0 I&#39;ll make sure my faculty is there to inspect it on Thursday mor=
ning.</div><div>=C2=A0</=
u></div><div>Kay</div></div><p=
 class=3D"MsoNormal">=C2=A0<div><div>On Tue, Nov 30, 2021 at 2:17 PM &lt;<a href=3D"mailto:rcruz@sapasequipme=
nt.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:=
</div><blockquote style=3D"border-style:none none none solid;border=
-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt =
4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204,204,204)"=
><div><div>Hi Kay=C2=A0Nina was able to arran=
ge to have it delivered on Thursday.=C2=A0=C2=A0 =C2=A0Best, =
Rich=C2=A0<div><div style=3D"border-style:solid none none=
;border-width:1pt medium medium;padding:3pt 0in 0in;border-color:currentcol=
or">From: <a href=3D"mailto:rcruz@sapasequipm=
ent.com" target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mail=
to:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>=
&gt; Sent: Tuesday, November 30, 2021 12:18 PM To: &#3=
9;Tsai, Shu-Hui&#39; &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank=
">s-tsai@wiu.edu</a>&gt; Cc: &#39;Nina White&#39; &lt;<a href=3D"=
mailto:nina.white@rlcarriers.com" target=3D"_blank">nina.white@rlcarriers.c=
om</a>&gt; Subject: RE: Refused Freight - Western Illinois Univer=
sity Macomb IL</div></div>=C2=A0<u=
>Ummmm=E2=80=A6.the only issue is the=
y charge me a $150 daily storage fee=E2=80=A6..would it be possible to sche=
dule delivery for tomorrow and you view on Thursday??=C2=A0<div style=3D"border-style:solid=
 none none;border-width:1pt medium medium;padding:3pt 0in 0in;border-color:=
currentcolor">From: Tsai, Shu-Hui &lt;<a href=
=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; =
Sent: Tuesday, November 30, 2021 12:10 PM To: <a href=3D"mail=
to:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>=
 Subject: Re: Refused Freight - Western Illinois University Macom=
b IL</div>=C2=A0=
<div><div>A question: The faculty isn&#39;t availabl=
e tomorrow.=F0=9F=98=95=C2=A0 Is it possible to take a look at it on Thursday=
 before 10am? We can meet the driver at the loading dock at our university&=
#39;s central receiving place.=C2=A0 Let me know if=C2=A0that works.=
</div><div>Thank you.</=
div><div>=C2=A0</div></div>=C2=A0<div><div>On=
 Tue, Nov 30, 2021 at 11:25 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:=
</div><blockquote style=3D"border-style:none none none solid;border-wid=
th:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8p=
t;border-color:currentcolor currentcolor currentcolor rgb(204,204,204)"><di=
v><div>Hi Kay=C2=A0My responses below.=C2=A0 =
=C2=A0<div style=
=3D"border-style:solid none none;border-width:1pt medium medium;padding:3pt=
 0in 0in;border-color:currentcolor">From: Tsa=
i, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@w=
iu.edu</a>&gt; Sent: Tuesday, November 30, 2021 11:16 AM T=
o: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@=
sapasequipment.com</a> Subject: Re: Refused Freight - Western Ill=
inois University Macomb IL</div>=
=C2=A0<div><div>Thank you for gett=
ing back quickly, Rich. Here is my faculty&#39;s response:</p=
></div><div>1. Can we look at the instrument today?=
=C2=A0 The faculty wants to look at it and then decide if it&#39;s acceptab=
le.=C2=A0 The only way to look at unit would be to have it delivered so you can=
 open and test it .=C2=A0 They can=E2=80=99t deliver today but can schedule=
 for tomorrow.=C2=A0 I may be able to get pics of the unit taken by carr=
ier. </div><div>2. The 120 =
days warranty on the unit sounds good, but what does it include? Proper operati=
on of unit for a period of 120 days.=C2=A0 If unit has issues we will try t=
o repair; if not we will accept back and refund your purchase price.=
=C2=A0 </div><div>3. Yes, waving t=
he shipping cost would be helpful.=C2=A0 But, if the instrument had some is=
sue, would you be willing to cover the shipping cost for returning the inst=
rument?=C2=A0 We typically don=E2=80=99t pay for return shipping but will do so=
 in this case.=C2=A0 =C2=A0</div><div>=C2=A0</div><div>Let me=
 know what you think.</div><div>=
=C2=A0</div></div>=C2=A0=
<div><div>On Mon, Nov 29, 2021 at 5:20 PM &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapas=
equipment.com</a>&gt; wrote:</div><blockquote style=3D"bo=
rder-style:none none none solid;border-width:medium medium medium 1pt;paddi=
ng:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt;border-color:currentcolor curre=
ntcolor currentcolor rgb(204,204,204)"><div><div>Hi =
Kay=C2=A0So I can offer you 120 days warranty on the unit and waive =
shipping cost.=C2=A0=C2=A0 How about that?=C2=A0=C2=A0=C2=A0 Rich=
=C2=A0<div style=3D"border=
-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in;b=
order-color:currentcolor">From: Tsai, Shu-Hui=
 &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>=
&gt; Sent: Monday, November 29, 2021 2:43 PM To: <a hr=
ef=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipme=
nt.com</a> Subject: Re: Refused Freight - Western Illinois Univer=
sity Macomb IL</div>=C2=A0<=
u><div><div>Hi,</div><div>=
=C2=A0</div><div>My faculty&#39;s questions-</div><div>1. how much discount will you be willing to give?</=
p></div><div>2. will the shipping cost be waived?=
</div><div>3. will the warranty be ex=
tended? 6 months to a year?</div><div>=C2=A0</div><div>Please=C2=A0a=
dvise.</div><div>Thank you.=
</div><div>Kay</div></d=
iv>=C2=A0<div><div>On Mon, Nov 29, 2021 at 12:12 PM &lt;<a href=3D"mailto:rcruz@sapase=
quipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote:<=
/u></div><blockquote style=3D"border-style:none none none solid;=
border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0i=
n 5pt 4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204,204=
,204)"><div><div>Hello Kay,=C2=A0 =
=C2=A0So le=
t me start by apologizing as to the way this delivery was handled. I was ju=
st informed about the driver dropping the equipment and was rude with your =
Receiving Mgr.=C2=A0 THIS IS UNNACEPTABLE and on behalf of this carrier PLE=
ASE ACCEPT MY SINCERE APOLOGIES.=C2=A0 =C2=A0Since the unit was refu=
sed delivery, I have been dealing with the carrier to understand what the d=
amages involved are.=C2=A0 According to the physical inspection done by the=
ir customer service representative,=C2=A0 =E2=80=9C The damage is minimal, =
definitely cosmetic. Shouldn=E2=80=99t have any impact on the usage of the =
microscope=E2=80=9D. In order to avoid resending the unit back, I would lik=
e to propose the following option:<ol type=3D"1" start=3D=
"1"><li class=3D"MsoNormal">Item is to be redelivered by another driver. <u=
></li><li class=3D"MsoNormal">You have a chance to fully inspect=
 and test to ensure it is working properly.=C2=A0 </li><li cl=
ass=3D"MsoNormal">If it works properly you keep.=C2=A0 If there are any =E2=
=80=9Csmaller cosmetic=E2=80=9D issues I will give you a partial refund<=
/u></li><li class=3D"MsoNormal">If the unit does not meet your expec=
tations, I will have unit packed and sent back to me at my expense. =
</li></ol>=C2=A0Again, I am so sorry about this issue;=C2=A0 I am trying to earn yo=
ur business and realize that having delivered in this manner is not =
acceptable.=C2=A0 PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT. =C2=
=A0=C2=A0=C2=A0<=
p class=3D"MsoNormal">Respectfully=
Richard=C2=A0Richard Cruz<s=
pan style=3D"font-size:8pt">Owner Sapas LLC11511 Gaston Road=C2=A0 Suite A-106=
Katy, TX=C2=A0 774=
94 USA713-502-3780<a hre=
f=3D"https://sapasequipment.com/" target=3D"_blank">https://sapasequipment.com</a>=C2=A0<img style=
=3D"width: 1.0416in; height: 1.0416in;" id=3D"gmail-m_-3774944019265232654g=
mail-m_-8152991484264185927gmail-m_8977882350580424384_x005f_x0000_i1034" s=
rc=3D"cid:17ef8f7886b4ce8e91" width=3D"100" height=3D"100" border=3D"0">=
=C2=A0=C2=A0=C2=A0</=
u><div><div style=3D"border-style:solid none none;border-width:1pt medi=
um medium;padding:3pt 0in 0in;border-color:currentcolor">From: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" t=
arget=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: Monday, N=
ovember 29, 2021 11:44 AM To: &#39;<a href=3D"mailto:rcruz@sapase=
quipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&#39; &lt;<a hr=
ef=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipme=
nt.com</a>&gt; Subject: RE: Refused Freight - Western Illinois Un=
iversity Macomb IL</div></div>=C2=
=A0Good morning. We are re-attempt=
ing delivery today and the gentleman in receiving is once again refusing th=
e freight. I instructed the driver that Ms. Tsai needs to be the one to ins=
pect the freight. Have you had a chance to speak with her? Please advise. T=
hank you.=C2=A0<=
div>Daniel Voss<u=
>Customer Service Represent=
ativeR + =
L Carriers, Inc.3401 Remington St.Springfield Il 62707Phone (800)=C2=A0644-4218Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRI=
ERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>=
HOW AM I DOING?</=
u>PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CS=
FEEDBACK@RLC.COM</a><img style=3D"width: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-37=
74944019265232654gmail-m_-8152991484264185927gmail-m_8977882350580424384_x0=
05f_x0000_i1033" src=3D"cid:17ef8f7886d5b006a2" width=3D"148" height=3D"30"=
 border=3D"0"></div>=C2=A0<=
u><div><div style=3D"border-style:solid none none;border-wid=
th:1pt medium medium;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" ta=
rget=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sa=
pasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <b=
>Sent: Wednesday, November 24, 2021 12:23 PM To: CSRSGF01 &lt=
;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlca=
rriers.com</a>&gt; Subject: RE: Refused Freight - Western Illinoi=
s University Macomb IL</div></div>=
=C2=A0<pre>--- WARNING: This message is from an outside s=
ource. ---</pre><pre>=C2=A0</pre><pre>=C2=A0=
</pre><pre>=C2=A0</pre>Hi D=
aniel=C2=A0Thanks again!=C2=A0 I am going to suggest they accept but=
 the bottom line decision is up to them.=C2=A0 Lets plan for redelivery for=
 Monday pending concurrence from my customer.=C2=A0 =C2=A0Thanks and=
 happy holidays!=C2=A0=C2=A0 Rich=
=C2=A0<div><div style=3D"border-style:solid none none;bor=
der-width:1pt medium medium;padding:3pt 0in 0in;border-color:currentcolor">=
From: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01=
@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; S=
ent: Wednesday, November 24, 2021 10:33 AM To: &#39;<a href=
=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment=
.com</a>&#39; &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a>&gt; Subject: RE: Refused Freigh=
t - Western Illinois University Macomb IL</div></div>=C2=A0Good morn=
ing Richard. I had a chance to look at the freight up close. The damage is =
minimal, definitely cosmetic. Shouldn=E2=80=99t have any impact on the usag=
e of the microscope. Would you like us to attempt redelivery on Monday? Tha=
nk you.=C2=A0<di=
v>Daniel Voss<=
/u>Customer Service Representat=
iveR + L =
Carriers, Inc.3401 Remington St.Springfield Il 62707Phone (800)=C2=A0644-4218Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRI=
ERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>=
HOW AM I DOING?</=
u>PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CS=
FEEDBACK@RLC.COM</a><img style=3D"width: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-37=
74944019265232654gmail-m_-8152991484264185927gmail-m_8977882350580424384_x0=
05f_x0000_i1032" src=3D"cid:17ef8f7886d5b006a2" width=3D"148" height=3D"30"=
 border=3D"0"></div>=C2=A0<=
u><div><div style=3D"border-style:solid none none;border-wid=
th:1pt medium medium;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" ta=
rget=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sa=
pasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <b=
>Sent: Tuesday, November 23, 2021 3:53 PM To: CSRSGF01 &lt;<a=
 href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarri=
ers.com</a>&gt; Subject: RE: Refused Freight - Western Illinois U=
niversity Macomb IL</div></div>=C2=
=A0<pre>--- WARNING: This message is from an outside sour=
ce. ---</pre><pre>=C2=A0</pre><pre>=C2=A0</u=
></pre><pre>=C2=A0</pre>Thanks =
Daniel; great customer service.=C2=A0=C2=A0 =C2=A0<div><div style=3D"border-style:solid non=
e none;border-width:1pt medium medium;padding:3pt 0in 0in;border-color:curr=
entcolor">From: CSRSGF01 &lt;<a href=3D"mailt=
o:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt=
; Sent: Tuesday, November 23, 2021 3:47 PM To: &#39;<a=
 href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequi=
pment.com</a>&#39; &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: RE: Refused=
 Freight - Western Illinois University Macomb IL</div></d=
iv>=C2=A0I =
will examine them further tomorrow, when I have it up close and report back=
 to you.=C2=A0<d=
iv>Daniel Voss=
Customer Service Representa=
tiveR + L=
 Carriers, Inc.3401 Remington St.Springfield Il 62707Phone (800)=C2=A0644-4218Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRI=
ERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>=
HOW AM I DOING?</=
u>PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CS=
FEEDBACK@RLC.COM</a><img style=3D"width: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-37=
74944019265232654gmail-m_-8152991484264185927gmail-m_8977882350580424384_x0=
05f_x0000_i1031" src=3D"cid:17ef8f7886d5b006a2" width=3D"148" height=3D"30"=
 border=3D"0"></div>=C2=A0<=
u><div><div style=3D"border-style:solid none none;border-wid=
th:1pt medium medium;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" ta=
rget=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sa=
pasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <b=
>Sent: Tuesday, November 23, 2021 3:46 PM To: CSRSGF01 &lt;<a=
 href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarri=
ers.com</a>&gt; Subject: RE: Refused Freight - Western Illinois U=
niversity Macomb IL</div></div>=C2=
=A0<pre>--- WARNING: This message is from an outside sour=
ce. ---</pre><pre>=C2=A0</pre><pre>=C2=A0</u=
></pre><pre>=C2=A0</pre>I reall=
y appreciate it!=C2=A0=C2=A0 Do they look cosmetic in damage? Is it more th=
an just scratched?=C2=A0 I am trying to avoid them from returning the unit.=
=C2=A0 =C2=A0Thanks again, =
Richard=C2=A0<di=
v><div style=3D"border-style:solid none none;border-width:1pt medium medium=
;padding:3pt 0in 0in;border-color:currentcolor">F=
rom: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"=
_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: Tuesday, November =
23, 2021 3:43 PM To: &#39;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&#39; &lt;<a href=3D"mai=
lto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a=
>&gt; Subject: RE: Refused Freight - Western Illinois University =
Macomb IL</div></div>=C2=A0=
Looking at the pictures provided by my dr=
iver, the base of the microscope, just below the bubble wrap and shrink wra=
p, has minor scratches in two places. I can get you a better description wh=
en I have the freight in front of me tomorrow. The consignee can take pictu=
res if we are going to reattempt delivery of this freight as well. Just in =
case, Ms. Tsai wants to know who refused the freight, his name was Dan in r=
eceiving.=C2=A0<=
div>Daniel Voss<u=
>Customer Service Represent=
ativeR + =
L Carriers, Inc.3401 Remington St.Springfield Il 62707Phone (800)=C2=A0644-4218Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRI=
ERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>=
HOW AM I DOING?</=
u>PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CS=
FEEDBACK@RLC.COM</a><img style=3D"width: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-37=
74944019265232654gmail-m_-8152991484264185927Picture_x0020_5" src=3D"cid:17=
ef8f7886d5b006a2" width=3D"148" height=3D"30" border=3D"0"><u=
></div>=C2=A0<div><div sty=
le=3D"border-style:solid none none;border-width:1pt medium medium;padding:3=
pt 0in 0in;border-color:currentcolor">From: <=
a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequ=
ipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_b=
lank">rcruz@sapasequipment.com</a>&gt; Sent: Tuesday, November 2=
3, 2021 3:32 PM To: CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcar=
riers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject:=
 RE: Refused Freight - Western Illinois University Macomb IL<=
/u></div></div>=C2=A0<pre>--- =
WARNING: This message is from an outside source. ---</pre><pr=
e>=C2=A0</pre><pre>=C2=A0</pre><pre>=C2=A0</=
u></pre>So, how will I know what the =E2=80=
=9Cclaimed damages=E2=80=9D are?=C2=A0=C2=A0 It was sitting on a pallet and=
 protected with various layers of bubble wrap and shrink wrap;=C2=A0 what a=
re the scratches on the bottom they are claiming?=C2=A0 Can someone tell me=
?=C2=A0 Can you provide me with more details of what you see?=C2=A0 =
=C2=A0Thanks=C2=A0</=
p>Richard CruzOwner Sapas LLC11511 Gaston Road=C2=A0 Suite A-106<u=
>Katy, TX=C2=
=A0 77494 USA713-502-3780<a href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2N=
mFlZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" target=3D"_bl=
ank">https://sapasequipment.com<=
/a>=C2=A0<img style=3D"width: 1.0416in; height: 1.0416in;" id=3D"gma=
il-m_-3774944019265232654gmail-m_-8152991484264185927gmail-m_89778823505804=
24384_x005f_x0000_i1029" src=3D"cid:17ef8f7886b4ce8e91" width=3D"100" heigh=
t=3D"100" border=3D"0">=C2=A0</=
u>=C2=A0=C2=A0<div><div style=3D"border-style:solid none =
none;border-width:1pt medium medium;padding:3pt 0in 0in;border-color:curren=
tcolor">From: CSRSGF01 &lt;<a href=3D"mailto:=
CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; =
 Sent: Tuesday, November 23, 2021 3:28 PM To: &#39;<a h=
ref=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipm=
ent.com</a>&#39; &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"=
_blank">rcruz@sapasequipment.com</a>&gt; Subject: RE: Refused Fre=
ight - Western Illinois University Macomb IL</div></div><=
p class=3D"MsoNormal">=C2=A0Per co=
mpany policy, I am not allowed to share pictures with anyone outside of our=
 company. Sorry for the inconvenience. We will hold the freight until Monda=
y. Are we supposed to attempt re-delivery of the freight on that day?</u=
>=C2=A0<div>Daniel VossCustomer Service Representative</b=
>R + L Carriers, Inc=
.3401 Remingt=
on St.Springf=
ield Il 62707=
Phone (800)=C2=A0644-4218<s=
pan style=3D"font-size:10pt;font-family:&quot;Times New Roman&quot;,serif;c=
olor:green">Fax (217) 744-1051<a href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" target=
=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a>HOW AM I DOING?<p=
 class=3D"MsoNormal">PLEASE EMAI=
L <a href=3D"mailto:CSFEEDBACK@RLC.COM" target=3D"_blank">CSFEEDBACK@RLC.CO=
M</a><img st=
yle=3D"width: 1.5416in; height: 0.3125in;" id=3D"gmail-m_-37749440192652326=
54gmail-m_-8152991484264185927gmail-m_8977882350580424384_x005f_x0000_i1028=
" src=3D"cid:17ef8f7886d5b006a2" width=3D"148" height=3D"30" border=3D"0"><=
/span></div>=C2=A0</=
p><div><div style=3D"border-style:solid none none;border-width:1pt medium m=
edium;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"=
>rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.co=
m" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: Tues=
day, November 23, 2021 3:26 PM To: CSRSGF01 &lt;<a href=3D"mailto=
:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;=
 Subject: RE: Refused Freight - Western Illinois University Macom=
b IL</div></div>=C2=A0</=
u><pre>--- WARNING: This message is from an outside source. ---<=
u></pre><pre>=C2=A0</pre><pre>=C2=A0</pre><=
pre>=C2=A0</pre>So I just spoke to the=
 person that ordered the equipment, Kay, and she is not aware of what happe=
ned.=C2=A0 She has asked me if you can hold it till Monday as the universit=
y is closed the rest of the week with Thanksgiving holiday.=C2=A0 <u=
>Would you be able to send me some pics so I=
 can see what they are stating?=C2=
=A0Thanks and kind regards, </u=
>=C2=A0Richard CruzOwner Sap=
as LLC11511 Gaston Road=C2=A0 Suite A-106Katy, TX=C2=A0 77494 USA</span=
>713=
-502-3780<a href=3D"http://=
wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZThkZT02MTlE=
NUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJ=
GJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" target=3D"_blank">https://sapasequipment.com</a>=
=C2=A0<img =
style=3D"width: 1.0416in; height: 1.0416in;" id=3D"gmail-m_-377494401926523=
2654gmail-m_-8152991484264185927gmail-m_8977882350580424384_x005f_x0000_i10=
27" src=3D"cid:17ef8f7886b4ce8e91" width=3D"100" height=3D"100" border=3D"0=
">=C2=A0=C2=A0=C2=A0=
<div><div style=3D"border-style:solid none none;border-width:1pt=
 medium medium;padding:3pt 0in 0in;border-color:currentcolor">From: <a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapase=
quipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sen=
t: Tuesday, November 23, 2021 3:04 PM To: &#39;CSRSGF01&#39; =
&lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@r=
lcarriers.com</a>&gt; Subject: RE: Refused Freight - Western Illi=
nois University Macomb IL</div></div>=C2=A0I am checking with my cus=
tomer first; please don=E2=80=99t do anything till I have discussed with re=
ceiver.=C2=A0Thanks, =C2=A0=
Richard CruzOwner </u=
>Sapas LLC11511 Gaston Road=C2=A0 Suite A-106=
Katy, TX=C2=A0 77494 USA=
713-502-3780<a href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDA=
xJiZiZDI3OGRhYTIxZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYW=
RmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" t=
arget=3D"_blank">https://sapasequipment=
.com</a>=C2=A0</u=
><img style=3D"width: 1.0416in; height: 1.0416in=
;" id=3D"gmail-m_-3774944019265232654gmail-m_-8152991484264185927gmail-m_89=
77882350580424384_x005f_x0000_i1026" src=3D"cid:17ef8f7886b4ce8e91" width=
=3D"100" height=3D"100" border=3D"0">=C2=A0=C2=A0<=
p class=3D"MsoNormal">=C2=A0<div><div style=3D"border-sty=
le:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in;borde=
r-color:currentcolor">From: CSRSGF01 &lt;<a h=
ref=3D"mailto:CSRSGF01@rlcarriers.com" target=3D"_blank">CSRSGF01@rlcarrier=
s.com</a>&gt; Sent: Tuesday, November 23, 2021 2:40 PM To:=
 &#39;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcr=
uz@sapasequipment.com</a>&#39; &lt;<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: R=
efused Freight - Western Illinois University Macomb IL</d=
iv></div>=C2=A0Good afternoon. We attempted to deliver lab equipment to Western Illino=
is University in Macomb IL today. However, the freight was refused because =
there were minor scrapes on the bottom of the product, which was unprotecte=
d. We will need to get disposition of this shipment. I will attach the BOL =
to this email. Please advise. Thank you.=C2=A0Danie=
l Voss=
Customer Service RepresentativeR + L Carriers, Inc.3401 Remington St.Springfield Il 62707=
Phone (800)=C2=A0644-4218<u=
>Fax (217) 744-1051</sp=
an><a href=3D"mailto=
:EMAIL....CSRSGF@RLCARRIERS.COM" target=3D"_blank">EMAIL....CSRSGF@RLCARRIE=
RS.COM</a>HOW=
 AM I DOING?PLEASE EMAIL <a href=3D"mailto:CSFEEDBACK@RLC.C=
OM" target=3D"_blank">CSFEEDBACK@RLC.COM</a><img style=3D"width: 1.5416in; height: 0.31=
25in;" id=3D"gmail-m_-3774944019265232654gmail-m_-8152991484264185927Pictur=
e_x0020_10" src=3D"cid:17ef8f7886d5b006a2" width=3D"148" height=3D"30" bord=
er=3D"0">=C2=A0</=
u></div></div></blockquote></div></div></div></blockquote></div></div><=
/div></blockquote></div></div></div></blockquote></div></div></div></blockq=
uote></div></div></div></blockquote></div></div></div></blockquote></div></=
div></div></div></blockquote></div></div></div></blockquote></div></div></d=
iv></blockquote></div>

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