Da

✏️ Editing: 1650309545.M590077P3559135.aristoteles.x5servers.com,S=22554,W=23031:2,S

Envelope-to: alvarezad@sapasequipment.com
Delivery-date: Mon, 18 Apr 2022 15:19:05 -0400
MIME-Version: 1.0
From: Shu-Hui Tsai <s-tsai@wiu.edu>
Date: Mon, 18 Apr 2022 14:18:05 -0500
Message-ID: <CAJJC09Pim987_JPV9qVDBvuk6XUzWLxS8LB8C42nxfGLF0o9DQ@mail.gmail.com>
Subject: Refund the shipping money
To: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>
Cc: Shu-Hui Tsai <s-tsai@wiu.edu>, rcruz@sapasequipment.com
Content-Type: multipart/alternative; boundary="0000000000009b2fc905dcf29f08"

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Hi Ailed,

I have contacted Rich earlier (March 4th) regarding I wasn't able to access
the Paypal refund that you transferred (in Feb, 2022) for $250. But I have
never heard back.

Is it possible to refund it back to my credit card? I returned the $250
from the Paypal account back to your company.  And you should receive it in
5-7 business days. Can you please refund it to my business purchasing card?
I can give you my credit card details, just let me know when/what number to
call. Any advice would be much appreciated.

Thank you.
Kay

--=20

Kay Tsai
Lab Manager / Instructor
Dept. of Chemistry
Western Illinois University
1 University Circle
214 Currens Hall
Macomb, IL 61455
309-298-1578

On Fri, Mar 4, 2022 at 11:20 AM Shu-Hui Tsai <s-tsai@wiu.edu> wrote:

> Sorry to bother you again regarding the refund. I thought the money you
> refund would automatically go into a Paypal account, but it's not.  It
> requires my personal SSN to do so, but since my credit card is the
> university purchasing credit card which the university does not allow me =
to
> do so. =F0=9F=98=95
>
> Therefore, is it possible for you to *cancel the Paypal refund*?  Then, I
> can call and give Ailed my credit card information for the *refund
> (direct through the credit card *company).  I apologize for the
> inconvenience, especially since you are super busy.  Let me know what you
> can do.
> Thanks,
> Kay
>
> On Mon, Feb 14, 2022 at 11:59 AM <rcruz@sapasequipment.com> wrote:
>
>> Thank you.   This should suffice to help track your original payment and
>> thus the due credit.
>>
>>
>>
>> Will have confirmation/hopefully refund completed by today
>>
>>
>>
>> Rich
>>
>
On Sat, Feb 12, 2022 at 10:01 AM <rcruz@sapasequipment.com> wrote:

> Actually, I may not need it. Can you tell me under who/what name is the
> card you used?  Also, would you have a date you paid?
>
>
>
> I think we can track it with this information.
>
>
>
> Thanks,
>
> Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Saturday, February 12, 2022 8:10 AM
> *To:* rcruz@sapasequipment.com
> *Cc:* AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Sorry to miss your email. For some reason, I didn't see your email until
> now. Let me know when the best time to call.
>
> Thank you again for looking into this matter. Enjoy your weekend.
>
> Kay
>
>
>
> On Fri, Feb 11, 2022 at 1:47 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> I believe we found the way to refund your credit card. I need to get your
> credit card information again.  Can you call me at 713-502-3780
>
>
>
> Thanks,
>
> Rich
>
>
>
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Wednesday, February 9, 2022 6:15 PM
> *To:* 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
> *Cc:* 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com>
> *Subject:* RE: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Hi, I must admit we have never done a credit card refund but I would thin=
k
> we should.   We will work on this tomorrow morning.
>
>
>
> I will contact you tomorrow to confirm it was done. If you don=E2=80=99t =
hear from
> me by noon please feel free to contact me.
>
>
>
> Best
>
>
>
> Ailed,
>
>
>
> Please contact me tomorrow morning first thing so we can go into quicken
> and do a partial refund for this customer.
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Wednesday, February 9, 2022 8:24 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Is it possible to refund it through the credit card?
>
>
>
> On Tue, Feb 8, 2022 at 11:42 AM <rcruz@sapasequipment.com> wrote:
>
> Absolutely.  Can I transfer via Paypal, Venmo or Zelle?  I can also send =
a
> company check.  What ever is most convenient.  Rich
>
>
>
> *From:* Tsai, Shu-Hui <s-tsai@wiu.edu>
> *Sent:* Tuesday, February 8, 2022 8:19 AM
> *To:* rcruz@sapasequipment.com
> *Subject:* Re: Refused Freight - Western Illinois University Macomb IL
>
>
>
> Thanks for the speedy response as always. You agreed to waive the shippin=
g
> cost (see below).
>
>
>
> On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com> wrote:
>
> Hi Kay
>
>
>
> So I can offer you 120 days warranty on the unit and waive shipping cost.
> How about that?    Rich
>
>
>
>
>
> On Mon, Feb 7, 2022 at 10:43 AM <rcruz@sapasequipment.com> wrote:
>
> I totally dropped the ball=E2=80=A6my apologies.  Can you remind me if we=
 agreed
> on a refund amount? I don=E2=80=99t see anything in my notes in this rega=
rd.
>
>
>
> Thanks,
>
>
>
> Richard
>
>

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<div dir=3D"ltr"><div>Hi Ailed,</div><div><br></div><div>I have contacted R=
ich earlier (March 4th) regarding I wasn&#39;t able to access the Paypal re=
fund that you transferred (in Feb, 2022) for $250. But I have never heard b=
ack.<br></div><div><br></div><div>Is it possible to refund it back to my cr=
edit card? I returned the $250 from the Paypal account back to your company=
.=C2=A0 And you should receive it in 5-7 business days. Can you please refu=
nd it to my business purchasing card? I can give you my credit card details=
, just let me know when/what number to call. Any advice would be much appre=
ciated.</div><div><br></div><div>Thank you.</div><div>Kay<br></div><div><br=
></div><div><br>-- <br><div dir=3D"ltr" class=3D"gmail_signature" data-smar=
tmail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div =
dir=3D"ltr"><br><div><font face=3D"arial, helvetica, sans-serif">Kay Tsai</=
font></div><div><font face=3D"arial, helvetica, sans-serif">Lab Manager / I=
nstructor<br></font></div><div><font face=3D"arial, helvetica, sans-serif">=
Dept. of Chemistry</font></div><div><font face=3D"arial, helvetica, sans-se=
rif">Western Illinois University</font></div><div><font face=3D"arial, helv=
etica, sans-serif">1 University Circle</font></div><div><font face=3D"arial=
, helvetica, sans-serif">214 Currens Hall</font></div><div><font face=3D"ar=
ial, helvetica, sans-serif">Macomb, IL 61455</font></div><div><font face=3D=
"arial, helvetica, sans-serif">309-298-1578</font></div><div><font face=3D"=
arial, helvetica, sans-serif"><br></font></div><div><font face=3D"arial, he=
lvetica, sans-serif"><br></font></div><div><font face=3D"arial, helvetica, =
sans-serif">
</font><div dir=3D"ltr" class=3D"gmail_attr">On Fri, Mar 4, 2022 at 11:20 A=
M Shu-Hui Tsai &lt;<a href=3D"mailto:s-tsai@wiu.edu">s-tsai@wiu.edu</a>&gt;=
 wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px =
0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir=
=3D"ltr"><div>Sorry
 to bother you again regarding the refund. I thought the money you=20
refund would automatically go into a Paypal account, but it&#39;s not.=C2=
=A0 It=20
requires my personal SSN to do so, but since my credit card is the=20
university purchasing credit card which the university does not allow me
 to do so. =F0=9F=98=95<br></div><div><br></div><div>Therefore, is it possi=
ble for you to <u>cancel the Paypal refund</u>?=C2=A0 Then, I can call and =
give Ailed my credit card information for the <u>refund (direct through the=
 credit card </u>company).=C2=A0 I apologize for the inconvenience, especia=
lly since you are super busy.=C2=A0 Let me know what you can do.</div><div>=
Thanks,</div><div>Kay<br></div></div><br><div class=3D"gmail_quote"><div di=
r=3D"ltr" class=3D"gmail_attr">On Mon, Feb 14, 2022 at 11:59 AM &lt;<a href=
=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment=
.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"mar=
gin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1=
ex"><div lang=3D"EN-US"><div><p class=3D"MsoNormal">Thank you.=C2=A0=C2=A0 =
This should suffice to help track your original payment and thus the due cr=
edit. <u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><p c=
lass=3D"MsoNormal">Will have confirmation/hopefully refund completed by tod=
ay<u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><p class=
=3D"MsoNormal">Rich</p></div></div></blockquote></div></blockquote>

</div><div><font face=3D"arial, helvetica, sans-serif"><br></font></div><di=
v><font face=3D"arial, helvetica, sans-serif">
</font><div dir=3D"ltr" class=3D"gmail_attr">On Sat, Feb 12, 2022 at 10:01 =
AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3D"gmail-il">rcruz@sapasequipment.com</span></a>&gt; wrote:<br></div>=
<blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-=
left:1px solid rgb(204,204,204);padding-left:1ex"><div lang=3D"EN-US"><div>=
<p class=3D"MsoNormal">Actually, I may not need it. Can you tell me under w=
ho/what name is the card you used?=C2=A0 Also, would you have a date you pa=
id?=C2=A0=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></=
u></p><p class=3D"MsoNormal">I think we can track it with this information.=
=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><p =
class=3D"MsoNormal">Thanks, <u></u><u></u></p><p class=3D"MsoNormal">Rich<u=
></u><u></u></p><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><div style=
=3D"border-color:rgb(225,225,225) currentcolor currentcolor;border-style:so=
lid none none;border-width:1pt medium medium;padding:3pt 0in 0in"><p class=
=3D"MsoNormal"><b>From:</b> Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.=
edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Saturday, Fe=
bruary 12, 2022 8:10 AM<br><b>To:</b> <a href=3D"mailto:rcruz@sapasequipmen=
t.com" target=3D"_blank"><span class=3D"gmail-il">rcruz@sapasequipment.com<=
/span></a><br><b>Cc:</b> AILED ALVAREZ CASTRO &lt;<a href=3D"mailto:alvarez=
ad@sapasequipment.com" target=3D"_blank">alvarezad@sapasequipment.com</a>&g=
t;<br><b>Subject:</b> Re: Refused Freight - Western Illinois University Mac=
omb IL<u></u><u></u></p></div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></=
p><div><p class=3D"MsoNormal">Sorry to miss your email. For some reason, I =
didn&#39;t see your email until now. Let me know when the best=C2=A0time to=
 call.=C2=A0<u></u><u></u></p><div><p class=3D"MsoNormal">Thank you again f=
or looking into this matter. Enjoy your weekend.<u></u><u></u></p></div><di=
v><p class=3D"MsoNormal">Kay<u></u><u></u></p></div></div><p class=3D"MsoNo=
rmal"><u></u>=C2=A0<u></u></p><div><div><p class=3D"MsoNormal">On Fri, Feb =
11, 2022 at 1:47 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank"><span class=3D"gmail-il">rcruz@sapasequipment.com</span></a>&gt=
; wrote:<u></u><u></u></p></div><blockquote style=3D"border-color:currentco=
lor currentcolor currentcolor rgb(204,204,204);border-style:none none none =
solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin-=
left:4.8pt;margin-right:0in"><div><div><p class=3D"MsoNormal">Hi Kay<u></u>=
<u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><p class=3D"MsoNo=
rmal">I
 believe we found the way to refund your credit card. I need to get your
 credit card information again.=C2=A0 Can you call me at 713-502-3780=C2=A0=
 <u></u><u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><p class=
=3D"MsoNormal">Thanks, <u></u><u></u></p><p class=3D"MsoNormal">Rich <u></u=
><u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><div><div style=
=3D"border-color:rgb(225,225,225) currentcolor currentcolor;border-style:so=
lid none none;border-width:1pt medium medium;padding:3pt 0in 0in"><p class=
=3D"MsoNormal"><b>From:</b> <a href=3D"mailto:rcruz@sapasequipment.com" tar=
get=3D"_blank"><span class=3D"gmail-il">rcruz@sapasequipment.com</span></a>=
 &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span cl=
ass=3D"gmail-il">rcruz@sapasequipment.com</span></a>&gt; <br><b>Sent:</b> W=
ednesday, February 9, 2022 6:15 PM<br><b>To:</b> &#39;Tsai, Shu-Hui&#39; &l=
t;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt=
;<br><b>Cc:</b> &#39;AILED ALVAREZ CASTRO&#39; &lt;<a href=3D"mailto:alvare=
zad@sapasequipment.com" target=3D"_blank">alvarezad@sapasequipment.com</a>&=
gt;<br><b>Subject:</b> RE: Refused Freight - Western Illinois University Ma=
comb IL<u></u><u></u></p></div></div><p class=3D"MsoNormal">=C2=A0<u></u><u=
></u></p><p class=3D"MsoNormal">Hi, I must admit we have never done a credi=
t card refund but I would think we should.=C2=A0=C2=A0 We will work on this=
 tomorrow morning.=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal">=C2=A0<u>=
</u><u></u></p><p class=3D"MsoNormal">I will contact you tomorrow to confir=
m it was done. If you don=E2=80=99t hear from me by noon please feel free t=
o contact me.=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><=
u></u></p><p class=3D"MsoNormal">Best<u></u><u></u></p><p class=3D"MsoNorma=
l">=C2=A0<u></u><u></u></p><p class=3D"MsoNormal">Ailed, <u></u><u></u></p>=
<p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><p class=3D"MsoNormal">Pleas=
e contact me tomorrow morning first thing so we can go into quicken and do =
a partial refund for this customer.<u></u><u></u></p><p class=3D"MsoNormal"=
>=C2=A0<u></u><u></u></p><div style=3D"border-color:rgb(225,225,225) curren=
tcolor currentcolor;border-style:solid none none;border-width:1pt medium me=
dium;padding:3pt 0in 0in"><p class=3D"MsoNormal"><b>From:</b> Tsai, Shu-Hui=
 &lt;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>=
&gt; <br><b>Sent:</b> Wednesday, February 9, 2022 8:24 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span class=3D"g=
mail-il">rcruz@sapasequipment.com</span></a><br><b>Subject:</b> Re: Refused=
 Freight - Western Illinois University Macomb IL<u></u><u></u></p></div><p =
class=3D"MsoNormal">=C2=A0<u></u><u></u></p><div><p class=3D"MsoNormal">Is =
it possible to refund it through the credit card?<u></u><u></u></p></div><p=
 class=3D"MsoNormal">=C2=A0<u></u><u></u></p><div><div><p class=3D"MsoNorma=
l">On Tue, Feb 8, 2022 at 11:42 AM &lt;<a href=3D"mailto:rcruz@sapasequipme=
nt.com" target=3D"_blank"><span class=3D"gmail-il">rcruz@sapasequipment.com=
</span></a>&gt; wrote:<u></u><u></u></p></div><blockquote style=3D"border-c=
olor:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:n=
one none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0=
in 6pt;margin:5pt 0in 5pt 4.8pt"><div><div><p class=3D"MsoNormal">Absolutel=
y.=C2=A0 Can I transfer via Paypal, Venmo or Zelle?=C2=A0 I can also send a=
 company check.=C2=A0 What ever is most convenient.=C2=A0 Rich<u></u><u></u=
></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><div style=3D"border-st=
yle:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in;bord=
er-color:currentcolor"><p class=3D"MsoNormal"><b>From:</b> Tsai, Shu-Hui &l=
t;<a href=3D"mailto:s-tsai@wiu.edu" target=3D"_blank">s-tsai@wiu.edu</a>&gt=
; <br><b>Sent:</b> Tuesday, February 8, 2022 8:19 AM<br><b>To:</b> <a href=
=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span class=3D"gmail=
-il">rcruz@sapasequipment.com</span></a><br><b>Subject:</b> Re: Refused Fre=
ight - Western Illinois University Macomb IL<u></u><u></u></p></div><p clas=
s=3D"MsoNormal">=C2=A0<u></u><u></u></p><div><div><p class=3D"MsoNormal">Th=
anks for the speedy response as always. You agreed to waive the shipping co=
st (see below). <u></u><u></u></p></div><div><p class=3D"MsoNormal">=C2=A0<=
u></u><u></u></p><div><div><p class=3D"MsoNormal">On Mon, Nov 29, 2021 at 5=
:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><s=
pan class=3D"gmail-il">rcruz@sapasequipment.com</span></a>&gt; wrote:<u></u=
><u></u></p></div><blockquote style=3D"border-style:none none none solid;bo=
rder-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in =
5pt 4.8pt;border-color:currentcolor currentcolor currentcolor rgb(204,204,2=
04)"><div><div><p class=3D"MsoNormal">Hi Kay<u></u><u></u></p><p class=3D"M=
soNormal">=C2=A0<u></u><u></u></p><p class=3D"MsoNormal">So I can offer you=
 120 days warranty on the unit and <span style=3D"color:black;background:ye=
llow none repeat scroll 0% 0%">waive shipping cost</span>.=C2=A0=C2=A0 How =
about that?=C2=A0=C2=A0=C2=A0 Rich<u></u><u></u></p></div></div></blockquot=
e></div><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p></div><p class=3D"Ms=
oNormal">=C2=A0<u></u><u></u></p><div><div><p class=3D"MsoNormal">On Mon, F=
eb 7, 2022 at 10:43 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" targ=
et=3D"_blank"><span class=3D"gmail-il">rcruz@sapasequipment.com</span></a>&=
gt; wrote:<u></u><u></u></p></div><blockquote style=3D"border-style:none no=
ne none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt=
;margin:5pt 0in 5pt 4.8pt;border-color:currentcolor currentcolor currentcol=
or rgb(204,204,204)"><div><div><p class=3D"MsoNormal">I
 totally dropped the ball=E2=80=A6my apologies.=C2=A0 Can you remind me if =
we agreed=20
on a refund amount? I don=E2=80=99t see anything in my notes in this regard=
.=C2=A0 <u></u><u></u></p><p class=3D"MsoNormal">=C2=A0<u></u><u></u></p><p=
 class=3D"MsoNormal">Thanks, <u></u><u></u></p><p class=3D"MsoNormal">=C2=
=A0<u></u><u></u></p><p class=3D"MsoNormal">Richard</p></div></div></blockq=
uote></div></div></div></div></blockquote></div></div></div></blockquote></=
div></div></div></blockquote>

</div></div></div></div></div></div></div></div></div>

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