Da

✏️ Editing: 1650310259.M570P3589987.aristoteles.x5servers.com,S=42128,W=43018:2,S

Envelope-to: alvarezad@sapasequipment.com
Delivery-date: Mon, 18 Apr 2022 15:30:58 -0400
From: <rcruz@sapasequipment.com>
To: "'Shu-Hui Tsai'" <s-tsai@wiu.edu>
Cc: "'AILED ALVAREZ CASTRO'" <alvarezad@sapasequipment.com>
References: <CAJJC09Pim987_JPV9qVDBvuk6XUzWLxS8LB8C42nxfGLF0o9DQ@mail.gmail.com>
In-Reply-To: <CAJJC09Pim987_JPV9qVDBvuk6XUzWLxS8LB8C42nxfGLF0o9DQ@mail.gmail.com>
Subject: FW: Refund the shipping money
Date: Mon, 18 Apr 2022 14:30:55 -0500
Message-ID: <029901d8535a$d4755150$7d5ff3f0$@sapasequipment.com>
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Hello Ms Tsai, =20

=20

If I remember well I refunded via Paypal as you requested and you later =
stated you could not access.  We can try to refund via credit card once =
again or we can send you a company check or Zelle. =20

=20

Let us know what you prefer. =20

=20

Richard Cruz

Owner=20

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

=
<https://can01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F%2Fsapa=
sequipment.com%2F&data=3D04%7C01%7Cguillermo.lozanoonrubia%40mail.utoront=
o.ca%7Cad9e9f5e01fc4a3de35908d9dbc899fb%7C78aac2262f034b4d9037b46d56c5521=
0%7C0%7C0%7C637782478194814074%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMD=
AiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=3D4swlrTIzY=
Dx0n%2F270uwQJVAM1HNyToLD%2FkLf6whBHy8%3D&reserved=3D0> =
https://sapasequipment.com

=20

From: Shu-Hui Tsai <s-tsai@wiu.edu>=20
Sent: Monday, April 18, 2022 2:18 PM
To: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>
Cc: Shu-Hui Tsai <s-tsai@wiu.edu>; rcruz@sapasequipment.com
Subject: Refund the shipping money

=20

Hi Ailed,

=20

I have contacted Rich earlier (March 4th) regarding I wasn't able to =
access the Paypal refund that you transferred (in Feb, 2022) for $250. =
But I have never heard back.

=20

Is it possible to refund it back to my credit card? I returned the $250 =
from the Paypal account back to your company.  And you should receive it =
in 5-7 business days. Can you please refund it to my business purchasing =
card? I can give you my credit card details, just let me know when/what =
number to call. Any advice would be much appreciated.

=20

Thank you.

Kay

=20

--=20

=20

Kay Tsai

Lab Manager / Instructor

Dept. of Chemistry

Western Illinois University

1 University Circle

214 Currens Hall

Macomb, IL 61455

309-298-1578

=20

On Fri, Mar 4, 2022 at 11:20 AM Shu-Hui Tsai <s-tsai@wiu.edu =
<mailto:s-tsai@wiu.edu> > wrote:

Sorry to bother you again regarding the refund. I thought the money you =
refund would automatically go into a Paypal account, but it's not.  It =
requires my personal SSN to do so, but since my credit card is the =
university purchasing credit card which the university does not allow me =
to do so. =F0=9F=98=95

=20

Therefore, is it possible for you to cancel the Paypal refund?  Then, I =
can call and give Ailed my credit card information for the refund =
(direct through the credit card company).  I apologize for the =
inconvenience, especially since you are super busy.  Let me know what =
you can do.

Thanks,

Kay

=20

On Mon, Feb 14, 2022 at 11:59 AM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Thank you.   This should suffice to help track your original payment and =
thus the due credit.=20

=20

Will have confirmation/hopefully refund completed by today

=20

Rich

=20

On Sat, Feb 12, 2022 at 10:01 AM < <mailto:rcruz@sapasequipment.com> =
rcruz@sapasequipment.com> wrote:

Actually, I may not need it. Can you tell me under who/what name is the =
card you used?  Also, would you have a date you paid?  =20

=20

I think we can track it with this information. =20

=20

Thanks,=20

Rich

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Saturday, February 12, 2022 8:10 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Cc: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com =
<mailto:alvarezad@sapasequipment.com> >
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Sorry to miss your email. For some reason, I didn't see your email until =
now. Let me know when the best time to call.=20

Thank you again for looking into this matter. Enjoy your weekend.

Kay

=20

On Fri, Feb 11, 2022 at 1:47 PM < <mailto:rcruz@sapasequipment.com> =
rcruz@sapasequipment.com> wrote:

Hi Kay

=20

I believe we found the way to refund your credit card. I need to get =
your credit card information again.  Can you call me at 713-502-3780 =20

=20

Thanks,=20

Rich=20

=20

From:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com < =
<mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com>=20
Sent: Wednesday, February 9, 2022 6:15 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Cc: 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com =
<mailto:alvarezad@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

=20

Hi, I must admit we have never done a credit card refund but I would =
think we should.   We will work on this tomorrow morning. =20

=20

I will contact you tomorrow to confirm it was done. If you don=E2=80=99t =
hear from me by noon please feel free to contact me. =20

=20

Best

=20

Ailed,=20

=20

Please contact me tomorrow morning first thing so we can go into quicken =
and do a partial refund for this customer.

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Wednesday, February 9, 2022 8:24 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Is it possible to refund it through the credit card?

=20

On Tue, Feb 8, 2022 at 11:42 AM < <mailto:rcruz@sapasequipment.com> =
rcruz@sapasequipment.com> wrote:

Absolutely.  Can I transfer via Paypal, Venmo or Zelle?  I can also send =
a company check.  What ever is most convenient.  Rich

=20

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >=20
Sent: Tuesday, February 8, 2022 8:19 AM
To:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com
Subject: Re: Refused Freight - Western Illinois University Macomb IL

=20

Thanks for the speedy response as always. You agreed to waive the =
shipping cost (see below).=20

=20

On Mon, Nov 29, 2021 at 5:20 PM < <mailto:rcruz@sapasequipment.com> =
rcruz@sapasequipment.com> wrote:

Hi Kay

=20

So I can offer you 120 days warranty on the unit and waive shipping =
cost.   How about that?    Rich

=20

On Mon, Feb 7, 2022 at 10:43 AM < <mailto:rcruz@sapasequipment.com> =
rcruz@sapasequipment.com> wrote:

I totally dropped the ball=E2=80=A6my apologies.  Can you remind me if =
we agreed on a refund amount? I don=E2=80=99t see anything in my notes =
in this regard. =20

=20

Thanks,=20

=20

Richard

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xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hello Ms Tsai,=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>If I remember well I refunded via Paypal as you =
requested and you later stated you could not access.=C2=A0 We can try to =
refund via credit card once again or we can send you a company check or =
Zelle.=C2=A0 <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Let us know what you prefer.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span style=3D'color:black'>Richard =
Cruz</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><b><span =
style=3D'color:black'>Sapas LLC</span></b><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:8.0pt;color:black'>713-502-3780</span><o:p></o:p></p><=
p class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'><a =
href=3D"https://can01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F=
%2Fsapasequipment.com%2F&amp;data=3D04%7C01%7Cguillermo.lozanoonrubia%40m=
ail.utoronto.ca%7Cad9e9f5e01fc4a3de35908d9dbc899fb%7C78aac2262f034b4d9037=
b46d56c55210%7C0%7C0%7C637782478194814074%7CUnknown%7CTWFpbGZsb3d8eyJWIjo=
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ata=3D4swlrTIzYDx0n%2F270uwQJVAM1HNyToLD%2FkLf6whBHy8%3D&amp;reserved=3D0=
"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a></span><o:p>=
</o:p></p><p class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:black'><img border=3D0 =
width=3D100 height=3D100 style=3D'width:1.0416in;height:1.0416in' =
id=3D"_x0000_i1025" =
src=3D"cid:image001.jpg@01D85330.E9F590F0"></span><o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Shu-Hui Tsai =
&lt;s-tsai@wiu.edu&gt; <br><b>Sent:</b> Monday, April 18, 2022 2:18 =
PM<br><b>To:</b> AILED ALVAREZ CASTRO =
&lt;alvarezad@sapasequipment.com&gt;<br><b>Cc:</b> Shu-Hui Tsai =
&lt;s-tsai@wiu.edu&gt;; rcruz@sapasequipment.com<br><b>Subject:</b> =
Refund the shipping money<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>Hi =
Ailed,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=3DMsoNormal>I =
have contacted Rich earlier (March 4th) regarding I wasn't able to =
access the Paypal refund that you transferred (in Feb, 2022) for $250. =
But I have never heard back.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Is it possible to refund it back to my credit card? I =
returned the $250 from the Paypal account back to your company.&nbsp; =
And you should receive it in 5-7 business days. Can you please refund it =
to my business purchasing card? I can give you my credit card details, =
just let me know when/what number to call. Any advice would be much =
appreciated.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank you.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kay<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><br>-- <o:p></o:p></p><div><div><div><div><div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Kay =
Tsai</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Lab Manager / =
Instructor</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Dept. of =
Chemistry</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Western Illinois =
University</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>1 University =
Circle</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>214 Currens =
Hall</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Macomb, IL =
61455</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>309-298-1578</span><o:p></o:p></=
p></div><div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><div><p =
class=3DMsoNormal>On Fri, Mar 4, 2022 at 11:20 AM Shu-Hui Tsai &lt;<a =
href=3D"mailto:s-tsai@wiu.edu">s-tsai@wiu.edu</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p =
class=3DMsoNormal>Sorry to bother you again regarding the refund. I =
thought the money you refund would automatically go into a Paypal =
account, but it's not.&nbsp; It requires my personal SSN to do so, but =
since my credit card is the university purchasing credit card which the =
university does not allow me to do so. <span style=3D'font-family:"Segoe =
UI Emoji",sans-serif'>&#128533;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Therefore, is it possible for you to <u>cancel the =
Paypal refund</u>?&nbsp; Then, I can call and give Ailed my credit card =
information for the <u>refund (direct through the credit card =
</u>company).&nbsp; I apologize for the inconvenience, especially since =
you are super busy.&nbsp; Let me know what you can =
do.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Thanks,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kay<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Mon, Feb 14, 2022 at 11:59 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.&nbsp;&nbsp; This should suffice to help track your original payment =
and thus the due credit. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Will have =
confirmation/hopefully refund completed by today<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p></div></div></blockquote></div></blockquote></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><div><p =
class=3DMsoNormal>On Sat, Feb 12, 2022 at 10:01 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Actually, I =
may not need it. Can you tell me under who/what name is the card you =
used?&nbsp; Also, would you have a date you paid?&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I think we =
can track it with this information.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Saturday, =
February 12, 2022 8:10 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a><br><b>Cc:</b> AILED =
ALVAREZ CASTRO &lt;<a href=3D"mailto:alvarezad@sapasequipment.com" =
target=3D"_blank">alvarezad@sapasequipment.com</a>&gt;<br><b>Subject:</b>=
 Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry to =
miss your email. For some reason, I didn't see your email until now. Let =
me know when the best&nbsp;time to call.&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
again for looking into this matter. Enjoy your =
weekend.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Feb =
11, 2022 at 1:47 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I believe =
we found the way to refund your credit card. I need to get your credit =
card information again.&nbsp; Can you call me at 713-502-3780&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a>&gt; =
<br><b>Sent:</b> Wednesday, February 9, 2022 6:15 PM<br><b>To:</b> =
'Tsai, Shu-Hui' &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Cc:</b> 'AILED ALVAREZ =
CASTRO' &lt;<a href=3D"mailto:alvarezad@sapasequipment.com" =
target=3D"_blank">alvarezad@sapasequipment.com</a>&gt;<br><b>Subject:</b>=
 RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi, I must =
admit we have never done a credit card refund but I would think we =
should.&nbsp;&nbsp; We will work on this tomorrow morning.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will =
contact you tomorrow to confirm it was done. If you don=E2=80=99t hear =
from me by noon please feel free to contact me.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Ailed, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please =
contact me tomorrow morning first thing so we can go into quicken and do =
a partial refund for this customer.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
February 9, 2022 8:24 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a><br><b>Subject:</b> =
Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is it =
possible to refund it through the credit card?<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Feb =
8, 2022 at 11:42 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Absolutely.&=
nbsp; Can I transfer via Paypal, Venmo or Zelle?&nbsp; I can also send a =
company check.&nbsp; What ever is most convenient.&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
February 8, 2022 8:19 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a><br><b>Subject:</b> =
Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the speedy response as always. You agreed to waive the shipping cost =
(see below). <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and <span =
style=3D'color:black;background:yellow'>waive shipping =
cost</span>.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p></div></div></blockquote></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Feb =
7, 2022 at 10:43 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank"><span =
class=3Dgmail-il>rcruz@sapasequipment.com</span></a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I totally =
dropped the ball=E2=80=A6my apologies.&nbsp; Can you remind me if we =
agreed on a refund amount? I don=E2=80=99t see anything in my notes in =
this regard.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p></div></div></blockquote></div></div></div></div></blockquote><=
/div></div></div></blockquote></div></div></div></blockquote></div></div>=
</div></div></div></div></div></div></div></div></body></html>
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