Da

✏️ Editing: 1716994016.M995992P2507266.aristoteles.x5servers.net,S=38879,W=39740:2,S

Envelope-to: alvarezad@sapasequipment.com,
 amora@sapasequipment.com
Delivery-date: Wed, 29 May 2024 10:46:56 -0400
From: <rcruz@sapasequipment.com>
To: "'Client Services'" <clientservices@labx.com>
Cc: "'Alfonso Morales'" <amora@sapasequipment.com>,
	"'Ailed Alvarez Castro'" <alvarezad@sapasequipment.com>,
	"'Tracey MacKinnon'" <tmackinnon@labx.com>
References: <CAPb0jbXsU5LZTJitspZ=Y-dcnq0+_iY0+2+08FoLrS_QSs5GRg@mail.gmail.com> <0a8101dab100$ca5e8780$5f1b9680$@sapasequipment.com> <CAGnmjEFKuuA_8Rh+iq1=MghMsF01UNAdp8EP1Vxg4M2GJu+-MQ@mail.gmail.com> <6655f25254a0c_2483ffcc26426a83686040.sidekiq-frequent-fd-poduseast1-main5-green-648d8dc5b9-ctkst@email.freshdesk.com> <CAPr8XbYDhiw88YkrAsjmAoZzti_HkKsk+0tcCzKL_FRhoBMU6w@mail.gmail.com>
In-Reply-To: <CAPr8XbYDhiw88YkrAsjmAoZzti_HkKsk+0tcCzKL_FRhoBMU6w@mail.gmail.com>
Subject: FW: Help for Sapas Equipment Listings - ISSUE WITH EBAY DOWNLOADS
Date: Wed, 29 May 2024 09:46:57 -0500
Message-ID: <0c6c01dab1d7$0eda6650$2c8f32f0$@sapasequipment.com>
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Content-Language: en-us

This is a multipart message in MIME format.

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Hi Rob,

=20

Thanks for your prompt response.  Kindly resend us the instructions as =
to the Ebay token authorization process,

=20

Best

Rich

=20

From: AILED ALVAREZ CASTRO <alvarezad@sapasequipment.com>=20
Sent: Wednesday, May 29, 2024 9:39 AM
To: rcruz@sapasequipment.com
Subject: Fwd: Help for Sapas Equipment Listings - ISSUE WITH EBAY =
DOWNLOADS

=20

Ailed Alvarez

Business Executive

Sapas LLC

11511 Gaston Road  Suite 112

Katy, TX  77494 USA

=20

+1(713) 502-3780

alvarezad@sapasequipment.com <mailto:alvarezad@sapasequipment.com>=20

www.sapasequipment.com <http://www.sapasequipment.com>=20

=20

=
<https://ci3.googleusercontent.com/mail-sig/AIorK4yizHA9ukj2trU2kNW_pdvU4=
aomY0WSdJcAnclUlb45mdT9EmmUtZeziSte8E_37vlEKPDwvs0>=20

=20

---------- Forwarded message ---------
De: LabX.com Client Services <clientservices@labx.com =
<mailto:clientservices@labx.com> >
Date: mar, 28 may 2024 a las 11:03
Subject: Re: Help for Sapas Equipment Listings - ISSUE WITH EBAY =
DOWNLOADS
To: <tmackinnon@labx.com <mailto:tmackinnon@labx.com> >
Cc: <amora@sapasequipment.com <mailto:amora@sapasequipment.com> >, =
<alvarezad@sapasequipment.com <mailto:alvarezad@sapasequipment.com> >

=20

Good morning all,

=20

We just took a look at this & it appears the last full scrape was done =
on May 9th- but recently, your Ebay token has expired.

=20

If you are able to login to your LabX account & re-do the Ebay token =
authorization process, we can get things rocking & rolling again. If you =
need a reminder on this process, let us know and we will send some =
screengrabs!

=20

Rob

=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VNsAfWOo=
y0_J-NjdyLo_Zk>=20

LabX Client Services
Email: clientservices@labx.com <mailto:clientservices@labx.com>=20
Phone: 705-528-6888=20

On Tue, 28 May at 10:58 AM , LabX.com Client Services =
<clientservices@labx.com <mailto:clientservices@labx.com> > wrote:=20

Hi Rob,=20

=20

Thanks for the heads-up. Correct=E2=80=94the last update appears to have =
been May 9th. I looked at their eBay token, and it seems like it just =
recently expired.

=20

Could we get them to re-add their eBay token via their LCP? Feel free to =
let me know when it's done and I'll confirm all is well.

=20

All the best,=20

=20

On Tue, May 28, 2024 at 10:12=E2=80=AFAM LabX.com Client Services =
<clientservices@labx.com <mailto:clientservices@labx.com> > wrote:

Hey Tracey,

=20

I am seeing the most recent update being on May 9th according to their =
most recent product details but I'll loop Jesse in to confirm.

=20

Jesse- any issues being flagged w/ SAPAS Ebay scrapes? =
https://www.labx.com/sellers/profile/sapasequipment/138531=20

=20

Rob

=20

LabX Client Services
Email: clientservices@labx.com <mailto:clientservices@labx.com>=20
Phone: 705-528-6888=20

On Tue, 28 May at 10:09 AM , Tracey MacKinnon <tmackinnon@labx.com =
<mailto:tmackinnon@labx.com> > wrote:=20

Hi Richard:

=20

Thank you for letting us know about this issue. I have included @Client =
Services <mailto:clientservices@labx.com>  to help support you with =
this.

=20

@Client Services <mailto:clientservices@labx.com>  can you please have a =
look into this issue with Richard and his LabX listings imports.

=20

Thanks,=20

=20

=
<https://lh3.googleusercontent.com/cqQZLqgfY0F_pL1FYGKqx68RBo4JfdawimC1O3=
w04pK0AKI9rBM8DfA61d0OMUfxMDnsIkNB2bxGZ-OxXkMiMWBMRKB1zPbAfsVPpKgmUplYwiw=
F7BvGAdxfi6Uh4jRqVRwDX-AP>=20

Tracey MacKinnon (She/Her)

Clinical & Diagnostics Account Manager | LabX

tmackinnon@labx.com <mailto:tmackinnon@labx.com>=20

1.548.881.2122

=20

Confidentiality Notice: This message, together with any attachments, is =
intended only for the use of the individual or entity to which it is =
addressed and may contain confidential or privileged information. If you =
think you have received this message in error, please advise the sender =
and delete this message and any attachments immediately.

=20

On Tue, May 28, 2024 at 9:13=E2=80=AFAM <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:

Good morning Tracey,=20

=20

We just found out we haven=E2=80=99t had any new ebay listings added =
since April 18th.   We were not aware of this issue until today.  =20

=20

This is obviously very concerning to us and ask for a prompt resolution. =

=20

Thank you=20

=20

Richard Cruz

Owner

=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzUsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.AGTuvcCsjVV1zioRq5yp_XB9IYBmS=
xQ7e2dPiYFH3Mw>   713-502-3780=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzYsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.OJW4TP30bk5XxRvNhAYITFNSL8JIL=
Nm1qDR5ZvGSv-Y>    <mailto:amora@sapasequipment.com> =
rcruz@sapasequipment.com=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzcsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.9RHadZ5rbUpsaQk48Y1KwUENoyzvi=
sQRfeMMEM3dz2M>    <http://www.sapasequipment.com> =
www.sapasequipment.com=20

=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzgsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.ZGrTthtkY327Dyc8JVIYvlrtdAtmu=
ZsQIc-84kTUplY>=20

=20

--=20

=
<https://lh4.googleusercontent.com/YVhUc9kaxuKZerpflURBlDCeNxaazGCyRAkWAu=
iYj-co1ONTXsUMuONnJfrjk4vXlQvKunuMHvvag9d-PdMJeenYODvxYXYyqZDKAWIG57vujfs=
5qjXIyihighRxVEk-1IVbKZvF>=20

Jesse Brito

eCommerce Product Manager | LabX

jbrito@labx.com <mailto:jbrito@labx.com>=20

905.617.3118

63404:1468442=20

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi =
Rob,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks for =
your prompt response.=C2=A0 Kindly resend us the instructions as to the =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Ebay token authorization =
process,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Best<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Rich</span><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></=
span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
AILED ALVAREZ CASTRO &lt;alvarezad@sapasequipment.com&gt; =
<br><b>Sent:</b> Wednesday, May 29, 2024 9:39 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Fwd: Help for Sapas =
Equipment Listings - ISSUE WITH EBAY =
DOWNLOADS<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal><span style=3D'font-family:"Arial =
Narrow",sans-serif'><br =
clear=3Dall><o:p></o:p></span></p></div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'color:black'>Ailed Alvarez</span></b><span =
style=3D'color:#222222'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt;color:black'>Business =
Executive</span><o:p></o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt;color:black'><br><br></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'color:black'>Sapas LLC</span></b><span =
style=3D'color:#222222'><o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><span =
style=3D'font-size:8.0pt;color:black'>11511 Gaston Road&nbsp; Suite =
112</span><span style=3D'color:#222222'><o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><span =
style=3D'font-size:8.0pt;color:black'>Katy, TX&nbsp; 77494 =
USA</span><span style=3D'color:#222222'><o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><span =
style=3D'color:#222222'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><span =
style=3D'color:#222222'>&nbsp;+1(</span><span style=3D'color:black'>713) =
502-3780</span><span style=3D'color:#222222'><o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><span =
style=3D'color:#222222'>&nbsp;</span><span style=3D'color:black'><a =
href=3D"mailto:alvarezad@sapasequipment.com" =
target=3D"_blank">alvarezad@sapasequipment.com</a></span><span =
style=3D'color:#222222'><o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'>&nbsp;=
<span style=3D'color:black'><a href=3D"http://www.sapasequipment.com" =
target=3D"_blank">www.sapasequipment.com</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><o:p>&=
nbsp;</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background-im=
age:initial;background-position:initial;background-repeat:initial'><span =
style=3D'color:#222222'><img border=3D0 width=3D200 height=3D42 =
style=3D'width:2.0833in;height:.4375in' id=3D"_x0000_i1033" =
src=3D"https://ci3.googleusercontent.com/mail-sig/AIorK4yizHA9ukj2trU2kNW=
_pdvU4aomY0WSdJcAnclUlb45mdT9EmmUtZeziSte8E_37vlEKPDwvs0"></span><span =
style=3D'color:#222222'><o:p></o:p></span></p></div></div></div></div><p =
class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal>---------- Forwarded message ---------<br>De: =
<strong><span style=3D'font-family:"Aptos",sans-serif'>LabX.com Client =
Services</span></strong> &lt;<a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a>&gt;<b=
r>Date: mar, 28 may 2024 a las 11:03<br>Subject: Re: Help for Sapas =
Equipment Listings - ISSUE WITH EBAY DOWNLOADS<br>To: &lt;<a =
href=3D"mailto:tmackinnon@labx.com">tmackinnon@labx.com</a>&gt;<br>Cc: =
&lt;<a =
href=3D"mailto:amora@sapasequipment.com">amora@sapasequipment.com</a>&gt;=
, &lt;<a =
href=3D"mailto:alvarezad@sapasequipment.com">alvarezad@sapasequipment.com=
</a>&gt;<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><o:p>&nbsp;</o:p></p><div><div><div><div><=
p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Good morning all,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>We just took a look at this &amp; it appears the last =
full scrape was done on May 9th- but recently, your Ebay token has =
expired.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>If you are able to login to your LabX account &amp; =
re-do the Ebay token authorization process, we can get things rocking =
&amp; rolling again. If you need a reminder on this process, let us know =
and we will send some screengrabs!<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Rob<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
style=3D'background:white;font-variant-ligatures:normal;font-variant-caps=
:normal;font-variant-numeric:inherit;font-variant-east-asian:inherit;font=
-stretch:inherit;line-height:inherit;text-align:start;text-decoration-sty=
le:initial;text-decoration-color:initial;word-spacing:0px'><tr><td =
style=3D'padding:2.5pt 2.5pt 2.5pt =
2.5pt;white-space:normal!important'><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'><=
img border=3D0 width=3D100 height=3D31 =
style=3D'width:1.0416in;height:.3194in' id=3D"_x0000_i1032" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VN=
sAfWOoy0_J-NjdyLo_Zk"></span><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'><=
o:p></o:p></span></p></div></td><td style=3D'padding:2.5pt 2.5pt 2.5pt =
2.5pt;white-space:normal!important'><div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"inherit",serif;color:#CC0000;borde=
r:none windowtext 1.0pt;padding:0in'>LabX Client =
Services</span></b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'><=
br></span><span =
style=3D'font-size:8.5pt;font-family:"inherit",serif;color:#333333;border=
:none windowtext 1.0pt;padding:0in'>Email: <a =
href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">clientservices@labx.com</a><br>Phone: =
705-528-6888</span><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'> =
<o:p></o:p></span></p></div></td></tr></table></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Tue, 28 May at 10:58 AM , LabX.com Client Services =
&lt;<a href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">clientservices@labx.com</a>&gt; wrote: =
<o:p></o:p></span></p><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi =
Rob,&nbsp;<o:p></o:p></span></p><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thanks for the heads-up. Correct=E2=80=94the last update =
appears to have been May 9th. I looked at their eBay token, and it seems =
like it just recently expired.<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Could we get them to re-add their eBay token via their =
LCP? Feel free to let me know when it's done and I'll confirm all is =
well.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>All the best,&nbsp;<o:p></o:p></span></p></div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Tue, May 28, 2024 at 10:12=E2=80=AFAM LabX.com Client =
Services &lt;<a href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">clientservices@labx.com</a>&gt; =
wrote:<o:p></o:p></span></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Hey Tracey,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>I am seeing the most recent update being on May 9th =
according to their most recent product details but I'll loop Jesse in to =
confirm.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Jesse- any issues being flagged w/ SAPAS Ebay scrapes? =
<a href=3D"https://www.labx.com/sellers/profile/sapasequipment/138531" =
target=3D"_blank">https://www.labx.com/sellers/profile/sapasequipment/138=
531</a> <o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Rob<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D3 cellpadding=3D0 =
style=3D'background:white;font-variant-ligatures:normal;font-variant-caps=
:normal;font-variant-numeric:inherit;font-variant-east-asian:inherit;font=
-stretch:inherit;line-height:inherit;text-align:start;text-decoration-sty=
le:initial;text-decoration-color:initial;word-spacing:0px'><tr><td =
style=3D'padding:2.5pt 2.5pt 2.5pt 2.5pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'><=
img border=3D0 width=3D100 height=3D31 =
style=3D'width:1.0416in;height:.3194in' id=3D"_x0000_i1031" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VN=
sAfWOoy0_J-NjdyLo_Zk"></span><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'><=
o:p></o:p></span></p></div></td><td style=3D'padding:2.5pt 2.5pt 2.5pt =
2.5pt'><div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"inherit",serif;color:#CC0000;borde=
r:none windowtext 1.0pt;padding:0in'>LabX Client =
Services</span></b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'><=
br></span><span =
style=3D'font-size:8.5pt;font-family:"inherit",serif;color:#333333;border=
:none windowtext 1.0pt;padding:0in'>Email: <a =
href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">clientservices@labx.com</a><br>Phone: =
705-528-6888</span><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'> =
<o:p></o:p></span></p></div></td></tr></table></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Tue, 28 May at 10:09 AM , Tracey MacKinnon &lt;<a =
href=3D"mailto:tmackinnon@labx.com" =
target=3D"_blank">tmackinnon@labx.com</a>&gt; wrote: =
<o:p></o:p></span></p><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi =
Richard:<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thank you for letting us know about this issue. I have =
included&nbsp;<a href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">@Client Services</a>&nbsp;to help support you with =
this.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><a href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">@Client Services</a>&nbsp;can you please have a look =
into this issue with Richard and his LabX listings =
imports.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thanks,&nbsp;<o:p></o:p></span></p></div><div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:28.5pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow:hidden'><p class=3DMsoNormal><br><span =
style=3D'border:none windowtext 1.0pt;padding:0in'><img border=3D0 =
width=3D126 height=3D35 style=3D'width:1.3125in;height:.368in' =
id=3D"_x0000_i1030" =
src=3D"https://lh3.googleusercontent.com/cqQZLqgfY0F_pL1FYGKqx68RBo4Jfdaw=
imC1O3w04pK0AKI9rBM8DfA61d0OMUfxMDnsIkNB2bxGZ-OxXkMiMWBMRKB1zPbAfsVPpKgmU=
plYwiwF7BvGAdxfi6Uh4jRqVRwDX-AP"></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;color:red'>Tracey MacKinnon =
(She/Her)</span></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Clinical =
&amp; Diagnostics Account Manager | =
LabX</span></b><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:tmackinnon@labx.com" =
target=3D"_blank">tmackinnon@labx.com</a></span><o:p></o:p></p></div><div=
 style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>1.548.881.2122=
</span><o:p></o:p></p></div></td></tr></table><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div></div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Tue, May 28, 2024 at 9:13=E2=80=AFAM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></span></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Good morning Tracey, <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp; <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>We just found out we haven=E2=80=99t had any new ebay =
listings added since April 18<sup>th</sup>.&nbsp;&nbsp; We were not =
aware of this issue until today.&nbsp;&nbsp; =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&nbsp; =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is =
obviously very concerning to us and ask for a prompt resolution. =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&nbsp; =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&nbsp; =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Richard =
Cruz</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Owner</span><sp=
an style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp;</span><s=
pan style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Segoe =
UI",sans-serif'><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1597in;height:.1597in' id=3D"_x0000_i1029" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzUsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.AGTuvcCsjVV1zioRq5yp_XB=
9IYBmSxQ7e2dPiYFH3Mw" alt=3DTel=C3=A9fono></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
713-502-3780</span><span lang=3DES-MX =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1597in;height:.118in' =
id=3D"_x0000_i1028" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzYsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.OJW4TP30bk5XxRvNhAYITFN=
SL8JILNm1qDR5ZvGSv-Y" alt=3DEmail></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><a href=3D"mailto:amora@sapasequipment.com" =
target=3D"_blank"><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>rcruz@sapasequi=
pment.com</span></a> <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1597in;height:.1597in' id=3D"_x0000_i1027" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzcsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.9RHadZ5rbUpsaQk48Y1KwUE=
NoyzvisQRfeMMEM3dz2M" alt=3DWeb></span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><a href=3D"http://www.sapasequipment.com" =
target=3D"_blank"><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:windowtext=
;text-decoration:none'>www.sapasequipment.com</span></a> =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp;</span><s=
pan style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D292 height=3D66 =
style=3D'width:3.0416in;height:.6875in' id=3D"_x0000_i1026" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODE5MjU4NzgsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.ZGrTthtkY327Dyc8JVIYvlr=
tdAtmuZsQIc-84kTUplY"></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp; <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp; =
<o:p></o:p></span></p></div></div></div></div></blockquote></div></div></=
blockquote></div></div></div></blockquote><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><p =
class=3DMsoNormal><span class=3Dgmailsignatureprefix><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>-- =
</span></span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p><div><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:28.5pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow:hidden'><p class=3DMsoNormal><br><span =
style=3D'border:none windowtext 1.0pt;padding:0in'><img border=3D0 =
width=3D126 height=3D35 style=3D'width:1.3125in;height:.368in' =
id=3D"_x0000_i1025" =
src=3D"https://lh4.googleusercontent.com/YVhUc9kaxuKZerpflURBlDCeNxaazGCy=
RAkWAuiYj-co1ONTXsUMuONnJfrjk4vXlQvKunuMHvvag9d-PdMJeenYODvxYXYyqZDKAWIG5=
7vujfs5qjXIyihighRxVEk-1IVbKZvF"></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Jesse =
Brito</span></b><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>eCommerce =
Product Manager | LabX</span></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:jbrito@labx.com" =
target=3D"_blank">jbrito@labx.com</a></span><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>905.617.3118</=
span><o:p></o:p></p></div></td></tr></table><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><br></span><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
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