Da

✏️ Editing: 1720714686.M846632P87850.aristoteles.x5servers.net,S=19940,W=20389:2,S

Envelope-to: alvarezad@sapasequipment.com,
 amora@sapasequipment.com
Delivery-date: Thu, 11 Jul 2024 12:18:06 -0400
From: <rcruz@sapasequipment.com>
To: "'LabX.com Client Services'" <clientservices@labx.com>
Cc: <tmackinnon@labx.com>,
	<alvarezad@sapasequipment.com>,
	<amora@sapasequipment.com>
References: <00ad01dad39a$1252c6d0$36f85470$@sapasequipment.com> <66900008f2913_c4fd3fab8450165c127681f2.sidekiq-frequent-fd-poduseast1-main5-green-5bfff9968-pk8wm@email.freshdesk.com>
In-Reply-To: <66900008f2913_c4fd3fab8450165c127681f2.sidekiq-frequent-fd-poduseast1-main5-green-5bfff9968-pk8wm@email.freshdesk.com>
Subject: RE: DEACTIVATE EBAY LISTINGS TRANSFER
Date: Thu, 11 Jul 2024 11:18:05 -0500
Message-ID: <011301dad3ad$e9f966d0$bdec3470$@sapasequipment.com>
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Hello Melissa,=20

=20

Appreciate your prompt attention to this matter. I expect to reactive =
our ebay listings in a few days; will confirm as soon as is ready.=20

=20

The Fedex issue would be appreciated; in many instances our freight =
charge did not appear on listings and we had to assume that charge =
ourselves.=20

=20

Thanks again,

Rich

=20

From: LabX.com Client Services <clientservices@labx.com>=20
Sent: Thursday, July 11, 2024 10:54 AM
To: rcruz@sapasequipment.com
Cc: tmackinnon@labx.com; alvarezad@sapasequipment.com; =
amora@sapasequipment.com
Subject: Re: DEACTIVATE EBAY LISTINGS TRANSFER

=20

Hello Richard,

=20

Melissa here from LabX. I hope you are doing well.=20

=20

I have spoken with our e-Commerce Product Manager. He has disabled your =
sync but hasn't disabled your listings. Should you want to restore the =
inventory count for an item that has previously sold, you can do so via =
your control panel while this sync isn't enabled.

=20

Just a quick question on if/when you might want us to re-enable the =
sync?

=20

Finally, he wanted to let you know that we've been working on a solution =
to ensure properly calculated shipping rates from FedEx for =
international orders, and we are just about there. This hasn't been =
applied yet, but we'll keep you posted when it is.

Please let me know if there are any additional questions.=20

=20

=E2=80=8BBest,=20

=E2=80=8BMelissa

=
<https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7knSWW4b-=
6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc-SVW81=
wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ>=20

Client Services=20

clientservices@labx.com <mailto:clientservices@labx.com>=20

705-528-6888

Confidentiality Notice: This message, together with any attachments, is =
intended only for the use of the individual or entity to which it is =
addressed and may contain confidential or privileged information. If you =
think you have received this message in error, please advise the sender =
and delete this message and any attachments immediately.

On Thu, 11 Jul at 9:56 AM , Rcruz <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:=20

Good morning Robert, =20

=20

Are you able to temporarily deactivate our ebay synchronization/transfer =
of listings?  That without touching the 550 listings we currently have =
in ebay.=20

=20

Thanks,

Rich

=20

Richard Cruz

Owner

=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjgsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.-elEiV0NoKk99n8QOjpgkHfimMZu-=
J3p8pYjXEublBA>   713-502-3780=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjksImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.HnAbEPyY2XmCe3xw9MeORDT1Vc36H=
JeBrQ3j1tb8_lk>    <mailto:amora@sapasequipment.com> =
rcruz@sapasequipment.com=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMzAsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.D00RH2sYLNM0zjB6tKlZPuiZdy5PQ=
OL38BATiNRBZpw>    <http://www.sapasequipment.com> =
www.sapasequipment.com=20

=20

=
<https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV=
1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMzEsImRvbWFpbiI6ImxhYnguZnJlc=
2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.wJMpHbYbXq66PUswKoW__DwhE-lHf=
MLHMA4P4v6nqF0>=20

=20

65783:1468442=20

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Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello =
Melissa, <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Appreciate =
your prompt attention to this matter. I expect to reactive our ebay =
listings in a few days; will confirm as soon as is ready. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>The Fedex =
issue would be appreciated; in many instances our freight charge did not =
appear on listings and we had to assume that charge ourselves. =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks =
again,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Rich<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p>&nbsp;</=
o:p></span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
LabX.com Client Services &lt;clientservices@labx.com&gt; =
<br><b>Sent:</b> Thursday, July 11, 2024 10:54 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Cc:</b> tmackinnon@labx.com; =
alvarezad@sapasequipment.com; =
amora@sapasequipment.com<br><b>Subject:</b> Re: DEACTIVATE EBAY LISTINGS =
TRANSFER<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Hello Richard,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Melissa here from LabX. I hope you are doing =
well.&nbsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'>I have spoken with our e-Commerce Product =
Manager. He has disabled your sync but <strong><span =
style=3D'font-family:"Segoe UI",sans-serif'>hasn't</span></strong> =
disabled your listings. Should you want to restore the inventory count =
for an item that has previously sold, you can do so via your control =
panel while this sync isn't enabled.<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'>Just a quick question on if/when you might =
want us to re-enable the sync?<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#222222'>Finally, he wanted to let you know that =
we've been working on a solution to ensure properly calculated shipping =
rates from FedEx for international orders, and we are just about there. =
This hasn't been applied yet, but we'll keep you posted when it =
is.<o:p></o:p></span></p></div></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>Please =
let me know if there are any additional =
questions.&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>=E2=80=8BBest,&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>=E2=80=8BMelissa<o:p></o:p></span></p><table =
class=3DMsoNormalTable border=3D1 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse;border:none'><tr =
style=3D'height:28.5pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow-wrap: break-word;overflow:hidden'><p =
class=3DMsoNormal><br><span style=3D'border:none windowtext =
1.0pt;padding:0in'><img width=3D126 height=3D35 =
style=3D'width:1.3125in;height:.368in' id=3D"_x0000_i1029" =
src=3D"https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGExxJv7kn=
SWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyiIENMlc=
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 valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:28.5pt;overflow-wrap: break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Client =
Services&nbsp;</span></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a></span=
><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343;background:whit=
e'>705-528-6888</span><o:p></o:p></p></div></td></tr></table></table><div=
><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;</span><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Thu, 11 Jul at 9:56 AM <span class=3Dseparator>, =
Rcruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote: </span></span><span =
class=3Dseparator><o:p></o:p></span></p><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Good morning Robert,&nbsp; =
</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Are you able to temporarily deactivate our ebay =
synchronization/transfer of listings?&nbsp; That without touching the =
550 listings we currently have in ebay. =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thanks,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Rich<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Richard =
Cruz</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Owner</span><sp=
an style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Segoe =
UI",sans-serif'><img border=3D0 width=3D15 height=3D15 =
style=3D'width:.1597in;height:.1597in' id=3D"_x0000_i1028" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjgsImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.-elEiV0NoKk99n8QOjpgkHf=
imMZu-J3p8pYjXEublBA" alt=3DTel=C3=A9fono></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
713-502-3780</span><span lang=3DES-MX =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><img =
border=3D0 width=3D15 height=3D11 style=3D'width:.1597in;height:.118in' =
id=3D"_x0000_i1027" =
src=3D"https://attachment.freshdesk.com/inline/attachment?token=3DeyJ0eXA=
iOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwODMyODEwMjksImRvbWFpbiI6ImxhYng=
uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.HnAbEPyY2XmCe3xw9MeORDT=
1Vc36HJeBrQ3j1tb8_lk" alt=3DEmail></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><a href=3D"mailto:amora@sapasequipment.com"><span =
lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>rcruz@sapasequi=
pment.com</span></a> <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><img border=3D0 width=3D15 height=3D15 =
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Zdy5PQOL38BATiNRBZpw" alt=3DWeb></span><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><a href=3D"http://www.sapasequipment.com"><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:windowtext=
;text-decoration:none'>www.sapasequipment.com</span></a> =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
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hE-lHfMLHMA4P4v6nqF0"></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
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UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></blockquote></di=
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