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Envelope-to: alvarezbet@sapasequipment.com
Delivery-date: Tue, 15 Nov 2022 17:03:03 -0400
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 <JIRA.72465.1668468836000.185882c9-a2f9-4b11-907f-e034369ad905.1668525726487@Atlassian.JIRA>
 <007a01d8f909$c9be3f60$5d3abe20$@sapasequipment.com> <CAPb0jbXZZOVSs+WoVM=q6BETueU8bnxu0i0DX8fDs2PJuEXwiA@mail.gmail.com>
In-Reply-To: <CAPb0jbXZZOVSs+WoVM=q6BETueU8bnxu0i0DX8fDs2PJuEXwiA@mail.gmail.com>
From: Tracey MacKinnon <tmackinnon@labx.com>
Date: Tue, 15 Nov 2022 16:02:04 -0500
Message-ID: <CAPb0jbXQgqbJ7V6bpWP8OvDrCqoKpsNiMKwQay3Y0PzHmE9HQg@mail.gmail.com>
Subject: Re: LabX.com - RE: Your LabX Buy Now Program: ACTION REQUIRED ~ LCS-31055
To: rcruz@sapasequipment.com, Betsy Alvarez <alvarezbet@sapasequipment.com>
Content-Type: multipart/alternative; boundary="000000000000b0dd7005ed88abae"

--000000000000b0dd7005ed88abae
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi Rich:

I wanted to provide an update on our next steps after our call today.

I went through the eBay listings with Jesse to show him what was not
transitioning from eBay to your LabX Store.
He is having our eBay team review to understand where the root cause is.

If you could also share a few examples that show the issues you are
experiencing that would be very helpful.

Thanks,

On Tue, Nov 15, 2022 at 11:24 AM Tracey MacKinnon <tmackinnon@labx.com>
wrote:

> Hi Rich:
>
> I have resent the meeting invite to both you and Betsy.
> Hope you got it.
>
> Thanks, Tracey
>
> On Tue, Nov 15, 2022 at 10:49 AM <rcruz@sapasequipment.com> wrote:
>
>> Hi Tracey
>>
>>
>>
>> Had a computer issue and lost my calendar. Please resend invite
>>
>>
>>
>> *From:* Tracey MacKinnon <jira@labxsupport.atlassian.net>
>> *Sent:* Tuesday, November 15, 2022 9:22 AM
>> *To:* rcruz@sapasequipment.com
>> *Subject:* LabX.com - RE: Your LabX Buy Now Program: ACTION REQUIRED ~
>> LCS-31055
>>
>>
>>
>> =E2=80=94-=E2=80=94-=E2=80=94-=E2=80=94
>>
>>
>> *Replying to this email replies to:rcruz@sapasequipment.com
>> <rcruz@sapasequipment.com>, Tracey MacKinnon, and betsyalvarez12@gmail.c=
om
>> <betsyalvarez12@gmail.com>*
>>
>> Hi Rich:
>>
>> Thanks for reaching out - this is something that we will be discussing
>> today during our call.
>> Will Betsy be joining us?
>>
>> Thanks,
>> ------------------------------
>>
>> Tracey MacKinnon added you as a participant.
>>
>> Description: Good day Rob and Tracey,
>>
>> Can you confirm the transfer/scrapes have been halted? Also, when can we
>> expect the scrapes that were done in these past weeks be removed?
>>
>> Thanks,
>>
>> Richard
>>
>> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
>> *Sent:* Monday, November 7, 2022 3:50 PM
>> *To:* 'LabX.com Client Services' <clientservices@labx.com>
>> *Cc:* 'tmackinnon@labx.com' <tmackinnon@labx.com>; '
>> betsyalvarez12@gmail.com' <betsyalvarez12@gmail.com>
>> *Subject:* RE: Your LabX Buy Now Program: ACTION REQUIRED
>>
>> Hi Rob
>>
>> We are having all types of issues with the ebay transfers/scrapes. We ar=
e
>> at a point we prefer to enter each listing manually. Are you available
>> tomorrow morning for a brief zoom meeting? If so, what time?
>>
>> Best,
>>
>> Richard
>>
>> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
>> *Sent:* Friday, October 21, 2022 9:09 AM
>> *To:* 'LabX.com Client Services' <clientservices@labx.com>
>> *Cc:* 'tmackinnon@labx.com' <tmackinnon@labx.com>; '
>> betsyalvarez12@gmail.com' <betsyalvarez12@gmail.com>
>> *Subject:* RE: Your LabX Buy Now Program: ACTION REQUIRED
>>
>> https://www.ebay.com/itm/115492424402
>>
>> *From:* LabX.com Client Services <clientservices@labx.com>
>> *Sent:* Friday, October 21, 2022 9:05 AM
>> *To:* rcruz@sapasequipment.com
>> *Cc:* tmackinnon@labx.com; betsyalvarez12@gmail.com
>> *Subject:* Re: Your LabX Buy Now Program: ACTION REQUIRED
>>
>> Hi Richard,
>>
>> Can you please send me the same listing that appears on your EBay store
>> so I can compare the two?
>>
>> Rob
>>
>> |
>>
>> *LabX Client Services*Email: clientservices@labx.comPhone: 705-528-6888 =
|
>>
>> On Fri, 21 Oct at 9:48 AM , Rcruz <rcruz@sapasequipment.com> wrote:
>>
>> Hi Rob
>>
>> We are receiving the ebay transfers however they appear with many
>> =E2=80=9Cissues=E2=80=9D. Such is the case for this item:
>> https://www.labx.com/item/balzers-tpg252-dual-vacuum-gauge-controller-23=
0v/6093730
>> It is missing our banner, the freight noted is incorrect and other issue=
s.
>> In many cases we are now showing two of the same listing( for older
>> listeings). Such is the case for Red valve 5200 series control.
>>
>> Please take a look and lets discuss.
>>
>> Richard
>>
>> From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
>> *Sent:* Monday, October 17, 2022 12:53 PM
>> *To:* 'LabX.com Client Services' <clientservices@labx.com>
>> *Cc:* 'tmackinnon@labx.com' <tmackinnon@labx.com>; '
>> betsyalvarez12@gmail.com' <betsyalvarez12@gmail.com>
>> *Subject:* RE: Your LabX Buy Now Program: ACTION REQUIRED
>>
>> *From:* LabX.com Client Services <clientservices@labx.com>
>> *Sent:* Monday, October 17, 2022 12:48 PM
>> *To:* rcruz@sapasequipment.com
>> *Cc:* tmackinnon@labx.com; betsyalvarez12@gmail.com
>> *Subject:* Re: Your LabX Buy Now Program: ACTION REQUIRED
>>
>> Thanks RIchard,
>>
>> For question 1- absolutely, once the listings go LIVE / the scrape has
>> begun, we will have you spot-check some of the listings to ensure they a=
re
>> coming over properly / looking the same as the EBay ones. OK, so once
>> they are placed as ACTIVE the transfer to our LabX store takes place.
>> Correct? We will place one in ebay in a little while and confirm with yo=
u
>> how it goes.
>>
>> For any FREIGHT items (i.e. those on a pallet, or those over 100lbs in
>> general - when 'freight' charges tend to kcik in), usually those listing=
s
>> will instead be 'Request A Quote' so pricing can be sorted out. Any furt=
her
>> details on this I will get Jesse to chime in when he's back in office
>> tomorrow. That is what I thought. So we note a shipping cost for the
>> smaller items and the larger items would go through REQUEST A QUOTE
>>
>> Rob
>>
>> |
>>
>> *LabX Client Services*Email: clientservices@labx.comPhone: 705-528-6888 =
|
>>
>> On Mon, 17 Oct at 1:43 PM , Rcruz <rcruz@sapasequipment.com> wrote:
>>
>> Yes, that is my paypal email.
>>
>> Some questions noted below.
>>
>> From: LabX.com Client Services <clientservices@labx.com>
>> *Sent:* Monday, October 17, 2022 11:28 AM
>> *To:* rcruz@sapasequipment.com
>> *Cc:* tmackinnon@labx.com; betsyalvarez12@gmail.com
>> *Subject:* Re: Your LabX Buy Now Program: ACTION REQUIRED
>>
>> Hi Richard,
>>
>> Thanks for letting us know. One more thing to confirm- is your PayPal
>> Email address still: richcruz2010@gmail.com ?
>>
>> I will check w/ Trevor and Jesse once the set-up is complete but yes- yo=
u
>> may recall, our Ebay integration that you initially signed up for back i=
n
>> 2020 was having some issues- especially when it came to calculating
>> shipping correctly, etc. This has been revamped & fixed up - so the idea
>> is, anything that is currently on your Ebay store will also be 'scraped'=
 on
>> a regular basis & reflect EXACTLY on LabX- same photos, description,
>> pricing, etc. to hopefully allow you to not WORRY about having to list a=
ll
>> of the items twice / save you some work from having to manually manage t=
wo
>> platforms. THIS WOULD BE GREAT! HAS IT ALREADY BEEN SETT UP? WE WOULD
>> LIKE TO SEE HOW THEY LOOK.
>>
>> However, you ARE still able to log in and make 'Buy Now' listings via th=
e
>> LabX platform itself too (i.e. if you have some items that are NOT on Eb=
ay
>> that you want to sell). *Just remember, when making the listings to
>> choose 'Buy Now' when it asks you what TYPE of listing you want to make =
&
>> fill in all of the fields (especially shipping / dimensions)* so that an
>> accurate shipping cost can be calculated.
>>
>> As for the emails r.e. 'Request A Quote' - customers CAN still email you
>> on any of your products (even Buy Now ones) to confirm pricing, ask
>> questions, etc. - so yes, you will still get the same emails to your inb=
ox
>> from potential buyers. However, these may drop in favour of people now j=
ust
>> being able to successfully & easily purchase items DIRECTLY from LabX. T=
HE
>> ONLY ISSUE WITH SETTING PRESET SHIPPING COSTS IS IF THEY ITEMS THAT HAVE=
 TO
>> GO OUT ON A PALLET, WE WOULD NEED TO FIRST GENERATE A FREIGHT COST BY
>> DESTINATION. NO ISSUE WITH THE REGULAR CARRIER ITEMS. HOW WOULD THIS WOR=
K
>> WITH THE BUY IT OPTION?
>>
>> We will be in touch with any other set-up questions we may have.
>>
>> Rob
>>
>> |
>>
>> *LabX Client Services*Email: clientservices@labx.comPhone: 705-528-6888 =
|
>>
>> 30536:1468442
>>
>> *LabX Customer Support Team*
>> Email: customersupport@labx.com
>> Phone: 705-528-6888
>>
>> Powered by LabX.com <http://www.labx.com>
>>
>> Sent on November 15, 2022 10:22:06 AM EST
>>
>
>
> --
>
>
> *Tracey MacKinnon*
>
> Clinical & Diagnostics Account Manager | LabX
>
> tmackinnon@labx.com
>
> 1.548.881.2122
>
> Confidentiality Notice: This message, together with any attachments, is
> intended only for the use of the individual or entity to which it is
> addressed and may contain confidential or privileged information. If you
> think you have received this message in error, please advise the sender a=
nd
> delete this message and any attachments immediately.
>

--=20

*Tracey MacKinnon*

Clinical & Diagnostics Account Manager | LabX

tmackinnon@labx.com

1.548.881.2122

Confidentiality Notice: This message, together with any attachments, is
intended only for the use of the individual or entity to which it is
addressed and may contain confidential or privileged information. If you
think you have received this message in error, please advise the sender and
delete this message and any attachments immediately.

--000000000000b0dd7005ed88abae
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr">Hi Rich:<div> </div><div>I wanted to provide an update =
on our next steps after our call today.</div><div> </div><div>I went thr=
ough the eBay listings with Jesse to show him what was not transitioning fr=
om eBay to your LabX Store.</div><div>He is having our eBay team review to =
understand where the root cause is.</div><div> </div><div>If you could a=
lso share a few examples that show the issues you are experiencing=C2=A0tha=
t would be very helpful.</div><div> </div><div>Thanks,=C2=A0</div><div><=
br></div></div> <div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gma=
il_attr">On Tue, Nov 15, 2022 at 11:24 AM Tracey MacKinnon &lt;<a href=3D"m=
ailto:tmackinnon@labx.com">tmackinnon@labx.com</a>&gt; wrote: </div><blo=
ckquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left=
:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr">Hi Rich:<div=
> </div><div>I have resent=C2=A0the meeting invite to both you and Betsy=
.</div><div>Hope you got it.</div><div> </div><div>Thanks, Tracey</div><=
/div> <div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">O=
n Tue, Nov 15, 2022 at 10:49 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote: </div><bl=
ockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-lef=
t:1px solid rgb(204,204,204);padding-left:1ex"><div><div lang=3D"EN-US"><di=
v>Hi Tracey=
=C2=A0Had a computer issue and los=
t my calendar.=C2=A0 Please resend invite=C2=A0<div><div style=3D"border-right:none;border-=
bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:=
3pt 0in 0in">From: Tracey MacKinnon &lt;<a hr=
ef=3D"mailto:jira@labxsupport.atlassian.net" target=3D"_blank">jira@labxsup=
port.atlassian.net</a>&gt; Sent: Tuesday, November 15, 2022 9:22=
 AM To: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> Subject: LabX.com - RE: Your La=
bX Buy Now Program: ACTION REQUIRED ~ LCS-31055 </div></d=
iv>=C2=A0<div>=E2=80=94-=E2=80=94-=E2=80=94-=E2=80=94 <=
/p></div>Replying to this email replies to: <a href=3D"mailto=
:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>, =
Tracey MacKinnon, and <a href=3D"mailto:betsyalvarez12@gmail.com" target=3D=
"_blank">betsyalvarez12@gmail.com</a><=
/p><div style=3D"margin-bottom:22.5pt"><div>Hi Rich:</u=
>Thanks for reaching out - this is something that we w=
ill be discussing today during our call. Will Betsy be joining us?</u=
>Thanks,</div><div cla=
ss=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><hr =
size=3D"2" width=3D"100%" align=3D"center"></div><div>Trac=
ey MacKinnon added you as a participant.=
Description: Good day Rob and Tracey, Ca=
n you confirm the transfer/scrapes have been halted? Also, when can we expe=
ct the scrapes that were done in these past weeks be removed?=
Thanks, Richard<=
/u>From: <a href=3D"mailto=
:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> &=
lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapa=
sequipment.com</a>&gt; Sent: Monday, November 7, 2022 3:50 PM<br=
>To: &#39;LabX.com Client Services&#39; &lt;<a href=3D"mailto:client=
services@labx.com" target=3D"_blank">clientservices@labx.com</a>&gt; =
Cc: &#39;<a href=3D"mailto:tmackinnon@labx.com" target=3D"_blank">tmack=
innon@labx.com</a>&#39; &lt;<a href=3D"mailto:tmackinnon@labx.com" target=
=3D"_blank">tmackinnon@labx.com</a>&gt;; &#39;<a href=3D"mailto:betsyalvare=
z12@gmail.com" target=3D"_blank">betsyalvarez12@gmail.com</a>&#39; &lt;<a h=
ref=3D"mailto:betsyalvarez12@gmail.com" target=3D"_blank">betsyalvarez12@gm=
ail.com</a>&gt; Subject: RE: Your LabX Buy Now Program: ACTION RE=
QUIREDHi Rob=
We are having all types of issues with the ebay transfers/scrapes. W=
e are at a point we prefer to enter each listing manually. Are you availabl=
e tomorrow morning for a brief zoom meeting? If so, what time? </=
u>Best, Richard<=
/u>From: <a href=3D"mailto=
:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a> &=
lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapa=
sequipment.com</a>&gt; Sent: Friday, October 21, 2022 9:09 AM<br=
>To: &#39;LabX.com Client Services&#39; &lt;<a href=3D"mailto:client=
services@labx.com" target=3D"_blank">clientservices@labx.com</a>&gt; =
Cc: &#39;<a href=3D"mailto:tmackinnon@labx.com" target=3D"_blank">tmack=
innon@labx.com</a>&#39; &lt;<a href=3D"mailto:tmackinnon@labx.com" target=
=3D"_blank">tmackinnon@labx.com</a>&gt;; &#39;<a href=3D"mailto:betsyalvare=
z12@gmail.com" target=3D"_blank">betsyalvarez12@gmail.com</a>&#39; &lt;<a h=
ref=3D"mailto:betsyalvarez12@gmail.com" target=3D"_blank">betsyalvarez12@gm=
ail.com</a>&gt; Subject: RE: Your LabX Buy Now Program: ACTION RE=
QUIRED<a href=3D"https://www.ebay.com/it=
m/115492424402" target=3D"_blank">https://www.ebay.com/itm/115492424402</a>=
 From: LabX.com Cli=
ent Services &lt;<a href=3D"mailto:clientservices@labx.com" target=3D"_blan=
k">clientservices@labx.com</a>&gt; Sent: Friday, October 21, 202=
2 9:05 AM To: <a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a> Cc: <a href=3D"mailto:tm=
ackinnon@labx.com" target=3D"_blank">tmackinnon@labx.com</a>; <a href=3D"ma=
ilto:betsyalvarez12@gmail.com" target=3D"_blank">betsyalvarez12@gmail.com</=
a> Subject: Re: Your LabX Buy Now Program: ACTION REQUIRED=
Hi Richard,C=
an you please send me the same listing that appears on your EBay store so I=
 can compare the two?Rob <=
/span><div><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" styl=
e=3D"margin-left:1.5pt;border-collapse:collapse"><tbody><tr><td width=3D"0"=
 style=3D"width:0.3pt;border:1pt solid rgb(204,204,204);padding:2.25pt 3pt"=
></td></tr></tbody></table></div><img border=3D"0" width=3D"120" =
height=3D"37" style=3D"width: 1.25in; height: 0.3854in;" id=3D"m_3048007006=
033334378m_4200559657748725170_x0000_i1029" src=3D"https://attachment.fresh=
desk.com/inline/attachment?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ=
pZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaW=
QiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VNsAfWOoy0_J-NjdyLo_Zk">|=
LabX Client Services=
Email: <a href=3D"mailto:clientservices@labx.com" target=3D"_blank">clientservices@labx.com</a>Phone: 705-5=
28-6888 |<blockquote style=3D"border-top:none;bord=
er-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);pad=
ding:0in 0in 0in 15pt;margin-left:15pt;margin-top:5pt;margin-bottom:5pt"><p=
>On Fri, 21 Oct at 9:48 AM , Rcruz &lt;<a href=3D"mailto:rcruz@sapas=
equipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt; wrote: <u=
>Hi RobW=
e are receiving the ebay transfers however they appear with many =E2=80=9Ci=
ssues=E2=80=9D. Such is the case for this item: <a href=3D"https://www.labx=
.com/item/balzers-tpg252-dual-vacuum-gauge-controller-230v/6093730" target=
=3D"_blank">https://www.labx.com/item/balzers-tpg252-dual-vacuum-gauge-cont=
roller-230v/6093730</a> It is missing our banner, the freight noted is inco=
rrect and other issues. In many cases we are now showing two of the same li=
sting( for older listeings). Such is the case for Red valve 5200 series con=
trol. Please take a look and lets discus=
s. Richard<s=
pan style=3D"font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(51,51,=
51)">From: <a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank">rc=
ruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: Monday,=
 October 17, 2022 12:53 PM To: &#39;LabX.com Client Services&#39;=
 &lt;<a href=3D"mailto:clientservices@labx.com" target=3D"_blank">clientser=
vices@labx.com</a>&gt; Cc: &#39;<a href=3D"mailto:tmackinnon@labx=
.com" target=3D"_blank">tmackinnon@labx.com</a>&#39; &lt;<a href=3D"mailto:=
tmackinnon@labx.com" target=3D"_blank">tmackinnon@labx.com</a>&gt;; &#39;<a=
 href=3D"mailto:betsyalvarez12@gmail.com" target=3D"_blank">betsyalvarez12@=
gmail.com</a>&#39; &lt;<a href=3D"mailto:betsyalvarez12@gmail.com" target=
=3D"_blank">betsyalvarez12@gmail.com</a>&gt; Subject: RE: Your La=
bX Buy Now Program: ACTION REQUIREDFr=
om: LabX.com Client Services &lt;<a href=3D"mailto:client=
services@labx.com" target=3D"_blank">clientservices@labx.com</a>&gt; <b=
>Sent: Monday, October 17, 2022 12:48 PM To: <a href=3D"mailt=
o:rcruz@sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a><=
br>Cc: <a href=3D"mailto:tmackinnon@labx.com" target=3D"_blank">tmac=
kinnon@labx.com</a>; <a href=3D"mailto:betsyalvarez12@gmail.com" target=3D"=
_blank">betsyalvarez12@gmail.com</a> Subject: Re: Your LabX Buy N=
ow Program: ACTION REQUIREDThanks RIchar=
d,For question 1- absolutely, once the l=
istings go LIVE / the scrape has begun, we will have you spot-check some of=
 the listings to ensure they are coming over properly / looking the same as=
 the EBay ones. OK, so once they are placed as ACTIVE the transfer to o=
ur LabX store takes place. Correct? We will place one in ebay in a little w=
hile and confirm with you how it goes. <=
/p>For any FREIGHT items (i.e. those on a pallet, or those over 1=
00lbs in general - when &#39;freight&#39; charges tend to kcik in), usually=
 those listings will instead be &#39;Request A Quote&#39; so pricing can be=
 sorted out. Any further details on this I will get Jesse to chime in when =
he&#39;s back in office tomorrow. That is what I thought. So we note a =
shipping cost for the smaller items and the larger items would go through R=
EQUEST A QUOTE Rob =
<div><table border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" style=3D"margin-left:1.5pt;border-collapse:collapse"><tbody><tr><td wid=
th=3D"0" style=3D"width:0.3pt;border:1pt solid rgb(204,204,204);padding:2.2=
5pt 3pt"></td></tr></tbody></table></div><img border=3D"0" width=
=3D"120" height=3D"37" style=3D"width: 1.25in; height: 0.3854in;" id=3D"m_3=
048007006033334378m_4200559657748725170_x0000_i1028" src=3D"https://attachm=
ent.freshdesk.com/inline/attachment?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI=
1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWFpbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY=
291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682Cxaawpz-VNsAfWOoy0_J-NjdyLo_Zk"></span=
>|LabX Client Services</=
b>Email: <a href=3D"mailto:clientservices@labx.com" target=3D"_blank=
">clientservices@labx.com</a>Pho=
ne: 705-528-6888 |On Mon, 17 Oct at 1:43=
 PM , Rcruz &lt;<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a>&gt; wrote: <spa=
n style=3D"font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(51,51,51=
)">Yes, that is my paypal email. Some qu=
estions noted below. From: LabX.com Clie=
nt Services &lt;<a href=3D"mailto:clientservices@labx.com" target=3D"_blank=
">clientservices@labx.com</a>&gt; Sent: Monday, October 17, 2022=
 11:28 AM To: <a href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank">rcruz@sapasequipment.com</a> Cc: <a href=3D"mailto:tm=
ackinnon@labx.com" target=3D"_blank">tmackinnon@labx.com</a>; <a href=3D"ma=
ilto:betsyalvarez12@gmail.com" target=3D"_blank">betsyalvarez12@gmail.com</=
a> Subject: Re: Your LabX Buy Now Program: ACTION REQUIRED=
Hi Richard,T=
hanks for letting us know. One more thing to confirm- is your PayPal Email =
address still: <a href=3D"mailto:richcruz2010@gmail.com" target=3D"_blank">=
richcruz2010@gmail.com</a> ?I will check=
 w/ Trevor and Jesse once the set-up is complete but yes- you may recall, o=
ur Ebay integration that you initially signed up for back in 2020 was havin=
g some issues- especially when it came to calculating shipping correctly, e=
tc. This has been revamped &amp; fixed up - so the idea is, anything that i=
s currently on your Ebay store will also be &#39;scraped&#39; on a regular =
basis &amp; reflect EXACTLY on LabX- same photos, description, pricing, etc=
. to hopefully allow you to not WORRY about having to list all of the items=
 twice / save you some work from having to manually manage two platforms. <=
/span>THIS WOULD BE GREAT! HAS IT ALREADY BEEN SETT UP? WE WOULD LIKE TO SEE H=
OW THEY LOOK. However, you=
 ARE still able to log in and make &#39;Buy Now&#39; listings via the LabX =
platform itself too (i.e. if you have some items that are NOT on Ebay that =
you want to sell). Just remember, when making the listings to choose &#3=
9;Buy Now&#39; when it asks you what TYPE of listing you want to make &amp;=
 fill in all of the fields (especially shipping / dimensions) so that a=
n accurate shipping cost can be calculated.<spa=
n style=3D"font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(51,51,51=
)">As for the emails r.e. &#39;Request A Quote&#39; - customers CAN still e=
mail you on any of your products (even Buy Now ones) to confirm pricing, as=
k questions, etc. - so yes, you will still get the same emails to your inbo=
x from potential buyers. However, these may drop in favour of people now ju=
st being able to successfully &amp; easily purchase items DIRECTLY from Lab=
X. THE ONLY ISSUE WITH SETTING PRESET SHIPPING COSTS IS IF THEY ITEMS T=
HAT HAVE TO GO OUT ON A PALLET, WE WOULD NEED TO FIRST GENERATE A FREIGHT C=
OST BY DESTINATION. NO ISSUE WITH THE REGULAR CARRIER ITEMS. HOW WOULD THIS=
 WORK WITH THE BUY IT OPTION? <sp=
an style=3D"font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(51,51,5=
1)">We will be in touch with any other set-up questions we may have.=
Rob <div><table border=
=3D"0" cellspacing=3D"0" cellpadding=3D"0" style=3D"margin-left:1.5pt;borde=
r-collapse:collapse"><tbody><tr><td width=3D"0" style=3D"width:0.3pt;border=
:1pt solid rgb(204,204,204);padding:2.25pt 3pt"></td></tr></tbody></table><=
/div><img border=3D"0" width=3D"120" height=3D"37" style=3D"width=
: 1.25in; height: 0.3854in;" id=3D"m_3048007006033334378m_42005596577487251=
70_x0000_i1027" src=3D"https://attachment.freshdesk.com/inline/attachment?t=
oken=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjMwMjYwMzcwMTgsImRvbWF=
pbiI6ImxhYnguZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjE0Njg0NDJ9.N3xPOJFebs682=
Cxaawpz-VNsAfWOoy0_J-NjdyLo_Zk">|=
LabX Client ServicesEmail: <a href=3D"mailto:cli=
entservices@labx.com" target=3D"_blank">clientservices@labx.com</a>Phone: 705-528-6888 |</spa=
n></blockquote>30536:1468442</=
div></div><table border=3D"0" cellpadding=3D"0"><tbody><tr><td style=3D"pad=
ding:3.75pt"><img border=3D"0" width=3D"100" height=3D"31" style=3D"widt=
h: 1.0416in; height: 0.3229in;" id=3D"m_3048007006033334378m_42005596577487=
25170_x0000_i1026" src=3D"https://go.labx.com/hubfs/Employee%20Email%20Sign=
aturez/LabX-1.png"></td><td style=3D"padding:3.75pt"><=
b>LabX Customer Support Team<=
br>Email: <a href=3D"mailto:customersupport=
@labx.com" target=3D"_blank">customersupport@labx.com</a> Phone: 705-528=
-6888 </td></tr></tbody></table><a href=
=3D"http://www.labx.com" target=3D"_blank">Powered by LabX.com</a>=
<div>Sent on November 15, =
2022 10:22:06 AM EST </div></div></div></div></blo=
ckquote></div> <div> </div>-- <div dir=3D"ltr"><div=
 dir=3D"ltr"><div dir=3D"ltr" style=3D"margin-left:0pt" align=3D"left=
"><table style=3D"border:none;border-collapse:collapse"><colgroup><col widt=
h=3D"140"><col width=3D"484"></colgroup><tbody><tr style=3D"height:28.5pt">=
<td style=3D"border-width:1pt 1.5pt 1pt 1pt;border-style:solid;border-color=
:rgb(255,255,255) rgb(255,0,0) rgb(255,255,255) rgb(255,255,255);vertical-a=
lign:top;padding:3.168pt;overflow:hidden"> <img src=3D"htt=
ps://lh3.googleusercontent.com/cqQZLqgfY0F_pL1FYGKqx68RBo4JfdawimC1O3w04pK0=
AKI9rBM8DfA61d0OMUfxMDnsIkNB2bxGZ-OxXkMiMWBMRKB1zPbAfsVPpKgmUplYwiwF7BvGAdx=
fi6Uh4jRqVRwDX-AP" width=3D"126" height=3D"35" style=3D"margin-left: 0px; m=
argin-top: 0px;"> </td><td style=3D"border-width:1pt 1pt 1pt 1.5p=
t;border-style:solid;border-color:rgb(255,255,255) rgb(255,255,255) rgb(255=
,255,255) rgb(255,0,0);vertical-align:top;padding:3.168pt;overflow:hidden">=
Tracey MacKinnon</s=
pan>Clinical &amp; Diagnostic=
s Account Manager | LabX<a href=3D"mailto:tma=
ckinnon@labx.com" target=3D"_blank">tmackinnon@labx.com</a>1.548.881.2122<=
/span></td></tr></tbody></table></div> Confid=
entiality Notice: This message, together with any attachments=
, is intended only for the use of the individual or entity to which it is a=
ddressed and may contain confidential or privileged information. If you thi=
nk you have received this message in error, please advise the sender and de=
lete this message and any attachments immediately. </div><=
/div>
</blockquote></div> <div> </div>-- <div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div dir=3D"ltr" style=3D=
"margin-left:0pt" align=3D"left"><table style=3D"border:none;border-collaps=
e:collapse"><colgroup><col width=3D"140"><col width=3D"484"></colgroup><tbo=
dy><tr style=3D"height:28.5pt"><td style=3D"border-width:1pt 1.5pt 1pt 1pt;=
border-style:solid;border-color:rgb(255,255,255) rgb(255,0,0) rgb(255,255,2=
55) rgb(255,255,255);vertical-align:top;padding:3.168pt;overflow:hidden"><b=
r><img src=3D"https://lh3.googleusercontent.com/cqQZLqgfY0F_p=
L1FYGKqx68RBo4JfdawimC1O3w04pK0AKI9rBM8DfA61d0OMUfxMDnsIkNB2bxGZ-OxXkMiMWBM=
RKB1zPbAfsVPpKgmUplYwiwF7BvGAdxfi6Uh4jRqVRwDX-AP" width=3D"126" height=3D"3=
5" style=3D"margin-left: 0px; margin-top: 0px;"> </td><td style=
=3D"border-width:1pt 1pt 1pt 1.5pt;border-style:solid;border-color:rgb(255,=
255,255) rgb(255,255,255) rgb(255,255,255) rgb(255,0,0);vertical-align:top;=
padding:3.168pt;overflow:hidden">Tracey MacKinnonClinical &amp; Diagnostics Account Manager | LabX<a href=3D"mailto:tmackinnon@labx.com" target=3D"_blank">tmack=
innon@labx.com</a>1.548.881.2122</td></tr></tbody></table></div=
> Confidentiality Notice: This mess=
age, together with any attachments, is intended only for the use of the ind=
ividual or entity to which it is addressed and may contain confidential or =
privileged information. If you think you have received this message in erro=
r, please advise the sender and delete this message and any attachments imm=
ediately. </div></div>

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