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Envelope-to: amora@sapasequipment.com
Delivery-date: Wed, 04 Feb 2026 14:46:45 -0500
From: <rcruz@sapasequipment.com>
To: "'LabX.com Client Services'" <clientservices@labx.com>
Cc: <ailedalvarez@gmail.com>,
	<amora@sapasequipment.com>
References: <68557cc9328bf_1c53f93eab925b81498e8.sidekiq-frequent-fd-poduseast1-main5-blue-59cb786d56-rg2z5@outbound-email.freshdesk.com> <6983a01f74793_2223d57634415886638.sidekiq-frequent-fd-poduseast1-main5-green-5cf5848b4b-58zhl@email.freshdesk.com>
In-Reply-To: <6983a01f74793_2223d57634415886638.sidekiq-frequent-fd-poduseast1-main5-green-5cf5848b4b-58zhl@email.freshdesk.com>
Subject: RE: Your Upcoming LabX Keyword Advertising Campaign - MATERIALS REQUIRED!
Date: Wed, 4 Feb 2026 13:46:43 -0600
Message-ID: <000201dc960e$fddd0060$f9970120$@sapasequipment.com>
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I found the same information and have since informed my buyer about the =
shipping was noted as =E2=80=9Cto be determined=E2=80=9D.   I spoke to =
customer and agreed to send her two shipping options.  Based on the one =
chosen, I will charge them accordingly. =20

=20

Thanks for the clarification!=20

=20

From: LabX.com Client Services <clientservices@labx.com>=20
Sent: Wednesday, February 4, 2026 1:38 PM
To: rcruz@sapasequipment.com
Cc: ailedalvarez@gmail.com; amora@sapasequipment.com
Subject: Re: Your Upcoming LabX Keyword Advertising Campaign - MATERIALS =
REQUIRED!

=20

Hi Richard,

=20

We looked into Order #0127100, and I can confirm it was sold with the =
shipping method set to =E2=80=9CTo Be Determined.=E2=80=9D

=20

This occurred because:

*	The item did not have any inherited shipping parameters from eBay.

*	The item weighs 149 lbs, which falls outside of SAPAS=E2=80=99s =
current store-wide FedEx calculated shipping range of 1=E2=80=93145 lbs.

When an item is listed with a =E2=80=9CTo Be Determined=E2=80=9D =
shipping option, the buyer is notified both at checkout and on their =
order confirmation that final shipping costs may be provided separately. =

=20

This option is commonly used for larger or freight items where exact =
shipping costs may vary or are not known at the time of purchase.

=20

If you would prefer to display a different shipping option for heavier =
items or specific locations, this can be configured in the LabX Control =
Panel under Settings > Shipping. For example, you could:

*	Set flat shipping rates for certain weight ranges, or

*	Enable calculated freight options for supported carriers that offer =
them.

Please let us know if you have any additional questions or concerns.

=20

Best,
Melissa

=20

<https://www.labx.com/>=20

Melissa Barr

Team Lead | LabX Sales Operations

Communicates with Kindness

mbarr@labx.com

705.528.6888 x256

=20

Happy with your LabX experience?  Consider sharing a testimonial  =
<https://go.labx.com/labx-client-testimonial-consent-form> here!=20

=20

<https://mediakit.labx.com/>=20

Confidentiality Notice: This message, together with any attachments, is =
intended only for the use of the individual or entity to which it is =
addressed and may contain confidential or privileged information. If you =
think you have received this message in error, please advise the sender =
and delete this message and any attachments immediately.=20

=20

On Wed, 4 Feb at 1:29 PM , Rcruz <rcruz@sapasequipment.com> wrote:=20

So, I went over the freight for a few items and it registered freight =
=E2=80=9Cat checkout=E2=80=9D or stated =E2=80=9Cto be determined.   =
That looks correct.  What was the situation with Oder# 127100?  This =
just sold and there was no freight charged. =20

=20

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>=20
Sent: Wednesday, February 4, 2026 11:59 AM
To: 'LabX.com Client Services' <clientservices@labx.com>
Cc: 'ailedalvarez@gmail.com' <ailedalvarez@gmail.com>; =
'amora@sapasequipment.com' <amora@sapasequipment.com>
Subject: RE: Your Upcoming LabX Keyword Advertising Campaign - MATERIALS =
REQUIRED!=20

=20

I will check and get back to you.  We checked various listings showing =
no freight.  Matter of fact we just sold a unit and it appeared as no =
freight.  This is an issue as this item is over 70lbs and will be =
somewhat costly to ship. =20

=20

Will get back to you on this.=20

=20

From: LabX.com Client Services <clientservices@labx.com>=20
Sent: Wednesday, February 4, 2026 11:45 AM
To: rcruz@sapasequipment.com
Cc: ailedalvarez@gmail.com; amora@sapasequipment.com
Subject: Re: Your Upcoming LabX Keyword Advertising Campaign - MATERIALS =
REQUIRED!=20

=20

Hi Richard,

=20

Thank you for getting back to me.

=20

Please let me know if you have any questions regarding the content =
needed for the keyword campaign=E2=80=94I=E2=80=99m happy to help =
clarify anything.

=20

Regarding shipping, I=E2=80=99ve attached a screenshot for reference. =
The shipping details are appearing correctly on our end. When you click =
=E2=80=9CSee shipping information,=E2=80=9D it will take you directly to =
the shipping section of the listing where this information is displayed. =
The final shipping cost is calculated at checkout.

If you=E2=80=99re seeing anything different on your side, please let me =
know and I=E2=80=99d be glad to take a closer look.

=20

Best,
Melissa

=20

<https://www.labx.com/>=20

Melissa Barr

Team Lead | LabX Sales Operations

Communicates with Kindness

mbarr@labx.com <mailto:mbarr@labx.com>=20

705.528.6888 x256

=20

Happy with your LabX experience?  Consider sharing a testimonial  =
<https://go.labx.com/labx-client-testimonial-consent-form> here!=20

=20

<https://mediakit.labx.com/>=20

=20

On Wed, 4 Feb at 12:06 PM , Rcruz <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:=20

Hi Melissa, =20

=20

Yes I am ready.   I appreciate your follow up on this matter as we keep =
putting it off=E2=80=A6=E2=80=A6 =20

=20

Also, we are having issues with our freight rate not appearing on =
listings.   This has been an issue in the part which was corrected and =
is now reoccurring.   Can you help and/or direct us to someone who can =
help us?

=20

Thanks,=20

Richard

=20

From: LabX.com Client Services <clientservices@labx.com =
<mailto:clientservices@labx.com> >=20
Sent: Wednesday, February 4, 2026 10:48 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>=20
Cc: ailedalvarez@gmail.com <mailto:ailedalvarez@gmail.com> ; =
amora@sapasequipment.com <mailto:amora@sapasequipment.com>=20
Subject: Re: Your Upcoming LabX Keyword Advertising Campaign - MATERIALS =
REQUIRED!=20

=20

Hi Richard,

=20

I hope you=E2=80=99re doing well. I wanted to follow up regarding the =
keyword advertising campaign and see if you=E2=80=99re ready to move =
forward with the campaign details.

=20

When you have a moment, please let me know if there=E2=80=99s any =
information you still need from our side, or if you=E2=80=99re able to =
share the remaining campaign details so we can get everything set up and =
scheduled.

=20

Looking forward to your update.

=20

Best regards,
Melissa

=20

<https://www.labx.com/>=20

Melissa Barr

Team Lead | LabX Sales Operations

Communicates with Kindness

mbarr@labx.com <mailto:mbarr@labx.com>=20

705.528.6888 x256

=20

Happy with your LabX experience?  Consider sharing a testimonial  =
<https://go.labx.com/labx-client-testimonial-consent-form> here!=20

=20

<https://mediakit.labx.com/>=20

=20

On Mon, 12 Jan at 11:27 AM , LabX.com Client Services =
<clientservices@labx.com <mailto:clientservices@labx.com> > wrote:=20

Good afternoon,=20

=20

I would like to remind you about your upcoming Keyword Advertising =
Campaign. To launch your campaign, we require the following:=20

=20

1.	Banner: Please provide the banner you'd like to use for this =
promotion.=20

1.	It should have an aspect ratio of 13:7, as it will be displayed at =
260x140 pixels on our site. =20
2.	Any standard image format (JPEG, PNG, etc.) is acceptable.=20

2.	Link: Kindly confirm the URL you=E2=80=99d like the banner to link =
to. =20

1.	This could be an external website or an internal page, such as your =
store or listings on LabX.=20

3.	Keyword Packages: Attached are our curated keyword packages, which =
include groupings of searchable terms where your banner can appear. =20

1.	Please review and let us know which package(s) you'd like to select. =
If there are specific keywords you=E2=80=99d like to include, or if =
you=E2=80=99d prefer a customised package based on your campaign =
objectives, we can assist with that as well.=20

4.	=E2=80=8BAdditional Considerations: Your banner will appear in search =
results that include your sponsored keywords. =20

1.	Please note that trademarked terms other than your own brand name are =
not eligible for sponsorship.=20
2.	If you'd like some guidance on creating an effective banner for our =
audience, let us know=E2=80=94we'd be happy to share tips.=20

Feel free to reach out with any questions or further instructions.=20

=20

Regards,=20

Melissa=20

=20

<https://www.labx.com/>=20

Melissa Barr

Team Lead | LabX Sales Operations

Communicates with Kindness

mbarr@labx.com <mailto:mbarr@labx.com>=20

705.528.6888 x256

=20

Happy with your LabX experience?  Consider sharing a testimonial  =
<https://go.labx.com/labx-client-testimonial-consent-form> here!=20

=20

<https://mediakit.labx.com/>=20

=20

On Thu, 27 Nov, 2025 at 12:44 PM , Rcruz <rcruz@sapasequipment.com =
<mailto:rcruz@sapasequipment.com> > wrote:=20

I will ensure we complete the campaign information next week at our =
return to Houston.=20

=20

Thanks for the constant reminders and Happy Thanksgiving!!

=20

Richard Cruz=20

Owner=20

713-502-3780=20

<mailto:amora@sapasequipment.com> rcruz@sapasequipment.com=20

<http://www.sapasequipment.com> www.sapasequipment.com=20

=20

81460:1468442=20

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal>I found the same information and have since informed =
my buyer about the shipping was noted as =E2=80=9Cto be =
determined=E2=80=9D.=C2=A0=C2=A0 I spoke to customer and agreed to send =
her two shipping options.=C2=A0 Based on the one chosen, I will charge =
them accordingly.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks for =
the clarification! <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
LabX.com Client Services &lt;clientservices@labx.com&gt; =
<br><b>Sent:</b> Wednesday, February 4, 2026 1:38 PM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Cc:</b> ailedalvarez@gmail.com; =
amora@sapasequipment.com<br><b>Subject:</b> Re: Your Upcoming LabX =
Keyword Advertising Campaign - MATERIALS =
REQUIRED!<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Hi Richard,<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>We looked into Order #0127100, and I can confirm it was =
sold with the shipping method set to =E2=80=9CTo Be =
Determined.=E2=80=9D<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>This occurred =
because:<o:p></o:p></span></p></div><div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 =
level1 lfo1'><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>The item did not have any inherited shipping parameters =
from eBay.<o:p></o:p></span></li></ul></div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 =
level1 lfo1'><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>The item weighs 149 lbs, which falls outside of =
SAPAS=E2=80=99s current store-wide FedEx calculated shipping range of =
1=E2=80=93145 lbs.<o:p></o:p></span></li></ul><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img =
width=3D100 height=3D100 style=3D'width:1.0416in;height:1.0416in' =
id=3D"Picture_x0020_1" src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by =
sender."></span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>When an item is listed with a =E2=80=9CTo Be =
Determined=E2=80=9D shipping option, the buyer is notified both at =
checkout and on their order confirmation that final shipping costs may =
be provided separately.&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>This option is commonly used for larger or freight items =
where exact shipping costs may vary or are not known at the time of =
purchase.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif;border:solid =
windowtext 1.0pt;padding:0in'><img width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_2" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender."></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>If you would prefer to display a different shipping =
option for heavier items or specific locations, this can be configured =
in the LabX Control Panel under <strong><span =
style=3D'font-family:"Segoe UI",sans-serif'>Settings &gt; =
Shipping</span></strong>. For example, you =
could:<o:p></o:p></span></p></div><div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 =
level1 lfo2'><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Set flat shipping rates for certain weight ranges, =
or<o:p></o:p></span></li></ul></div><div><ul type=3Ddisc><li =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 =
level1 lfo2'><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Enable calculated freight options for supported carriers =
that offer them.<o:p></o:p></span></li></ul></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Please let us know if you have any additional questions =
or concerns.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Best,<br>Melissa<o:p></o:p></span></p><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:51.75pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#222222'>&=
nbsp;</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'color:black'><a href=3D"https://www.labx.com/" =
target=3D"_blank"><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D121 height=3D45 =
style=3D'width:1.2604in;height:.4687in' id=3D"_x0000_i1037" =
src=3D"cid:~WRD0000.jpg"></span></a></span><o:p></o:p></p></div></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Melissa =
Barr</span></b><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Team Lead | =
LabX Sales Operations</span></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><b><i><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Communicates =
with Kindness</span></i></b><o:p></o:p></p></div><div =
style=3D'margin-left:9.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#1155CC'>mbarr@labx.com=
</span><o:p></o:p></p></div><div style=3D'margin-left:9.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>705.528.6888 =
x256</span><o:p></o:p></p></div></td></tr></table></div><div><div><div><p=
 class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal style=3D'background:white'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hap=
py with your LabX experience? &nbsp;Consider sharing a =
testimonial&nbsp;</span></b><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'><a =
href=3D"https://go.labx.com/labx-client-testimonial-consent-form"><b><spa=
n =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'>h=
ere</span></b></a></span><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>!</=
span></b><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div><div><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'><a href=3D"https://mediakit.labx.com/" =
target=3D"_blank"><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D465 height=3D76 =
style=3D'width:4.8437in;height:.7916in' id=3D"_x0000_i1036" =
src=3D"cid:~WRD0000.jpg"></span></b></a></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'background:white'><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p>&nbsp;</o:p></span></p></div></div></div><div><div><=
p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Wed, 4 Feb at 1:29 PM <span class=3Dseparator>, Rcruz =
&lt;rcruz@sapasequipment.com&gt; wrote: =
</span><o:p></o:p></span></p></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>So, I went over the =
freight for a few items and it registered freight =E2=80=9Cat =
checkout=E2=80=9D or stated =E2=80=9Cto be determined.&nbsp;&nbsp; That =
looks correct.&nbsp; What was the situation with Oder# 127100?&nbsp; =
This just sold and there was no freight charged.&nbsp; </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>From:</span><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt; =
<br><b>Sent:</b> Wednesday, February 4, 2026 11:59 AM<br><b>To:</b> =
'LabX.com Client Services' &lt;clientservices@labx.com&gt;<br><b>Cc:</b> =
'ailedalvarez@gmail.com' &lt;ailedalvarez@gmail.com&gt;; =
'amora@sapasequipment.com' =
&lt;amora@sapasequipment.com&gt;<br><b>Subject:</b> RE: Your Upcoming =
LabX Keyword Advertising Campaign - MATERIALS REQUIRED!</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>I will check and get =
back to you.&nbsp; We checked various listings showing no freight.&nbsp; =
Matter of fact we just sold a unit and it appeared as no freight.&nbsp; =
This is an issue as this item is over 70lbs and will be somewhat costly =
to ship.&nbsp; </span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>Will get back to you =
on this. </span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>BR</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><div><p class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> =
LabX.com Client Services &lt;clientservices@labx.com&gt; =
<br><b>Sent:</b> Wednesday, February 4, 2026 11:45 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Cc:</b> ailedalvarez@gmail.com; =
amora@sapasequipment.com<br><b>Subject:</b> Re: Your Upcoming LabX =
Keyword Advertising Campaign - MATERIALS REQUIRED!</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Hi =
Richard,<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thank you for getting back to =
me.<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Please let me know if you have any questions regarding =
the content needed for the keyword campaign=E2=80=94I=E2=80=99m happy to =
help clarify anything.<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Regarding shipping, I=E2=80=99ve attached a screenshot =
for reference. The shipping details are appearing correctly on our end. =
When you click <strong><span style=3D'font-family:"Segoe =
UI",sans-serif'>=E2=80=9CSee shipping =
information,=E2=80=9D</span></strong> it will take you directly to the =
shipping section of the listing where this information is displayed. The =
final shipping cost is calculated at =
checkout.<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img =
border=3D0 width=3D1920 height=3D911 =
style=3D'width:20.0in;height:9.4895in' id=3D"Picture_x0020_13" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>If you=E2=80=99re seeing anything different on your =
side, please let me know and I=E2=80=99d be glad to take a closer =
look.<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div =
style=3D'margin-bottom:12.0pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Best,<br>Melissa<o:p></o:p></span></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:51.75pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div><div>=
<p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#222222'>&=
nbsp;</span><o:p></o:p></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'color:black'><a =
href=3D"https://www.labx.com/" target=3D"_blank"><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D121 height=3D45 =
style=3D'width:1.2604in;height:.4687in' id=3D"Picture_x0020_12" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span></a></span><o:p></o:p></p></div></div></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:red'>Melis=
sa Barr</span></b><o:p></o:p></p></div></div><div =
style=3D'margin-left:9.0pt'><div><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343'>Te=
am Lead | LabX Sales =
Operations</span></b><o:p></o:p></p></div></div><div =
style=3D'margin-left:9.0pt'><div><p class=3DMsoNormal><b><i><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343'>Co=
mmunicates with Kindness</span></i></b><o:p></o:p></p></div></div><div =
style=3D'margin-left:9.0pt'><div><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#1155CC'><a=
 =
href=3D"mailto:mbarr@labx.com">mbarr@labx.com</a></span><o:p></o:p></p></=
div></div><div style=3D'margin-left:9.0pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343'>70=
5.528.6888 =
x256</span><o:p></o:p></p></div></div></td></tr></table></div><div><div><=
div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal style=3D'background:white'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hap=
py with your LabX experience? &nbsp;Consider sharing a =
testimonial&nbsp;</span></b><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'><a =
href=3D"https://go.labx.com/labx-client-testimonial-consent-form"><b><spa=
n =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'>h=
ere</span></b></a></span><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>!</=
span></b><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'><a href=3D"https://mediakit.labx.com/" =
target=3D"_blank"><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D465 height=3D76 =
style=3D'width:4.8437in;height:.7916in' id=3D"Picture_x0020_11" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span></b></a></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal style=3D'background:white'><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div></div><div>=
<div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 4 =
Feb at 12:06 PM <span class=3Dseparator>, Rcruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote: </span><o:p></o:p></span></p></div></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Hi Melissa,&nbsp; =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Yes I am ready.&nbsp;&nbsp; I appreciate your follow up =
on this matter as we keep putting it off=E2=80=A6=E2=80=A6&nbsp; =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Also, we are having issues with our freight rate not =
appearing on listings.&nbsp;&nbsp; This has been an issue in the part =
which was corrected and is now reoccurring.&nbsp;&nbsp; Can you help =
and/or direct us to someone who can help =
us?<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Thanks, <o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>Richard<o:p></o:p></span></p></div></div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><block=
quote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>From:</span><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> LabX.com =
Client Services &lt;<a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a>&gt; =
<br><b>Sent:</b> Wednesday, February 4, 2026 10:48 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Cc:</b> <a =
href=3D"mailto:ailedalvarez@gmail.com">ailedalvarez@gmail.com</a>; <a =
href=3D"mailto:amora@sapasequipment.com">amora@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Your Upcoming LabX Keyword Advertising Campaign - =
MATERIALS REQUIRED!</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><div><div><div><d=
iv><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi =
Richard,<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I hope =
you=E2=80=99re doing well. I wanted to follow up regarding the keyword =
advertising campaign and see if you=E2=80=99re ready to move forward =
with the campaign =
details.<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>When you =
have a moment, please let me know if there=E2=80=99s any information you =
still need from our side, or if you=E2=80=99re able to share the =
remaining campaign details so we can get everything set up and =
scheduled.<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking =
forward to your =
update.<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Best =
regards,<br>Melissa<o:p></o:p></span></p></div></div></div><div><div><div=
 style=3D'margin-bottom:12.0pt'><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:51.75pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div><div>=
<div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#222222'>&=
nbsp;</span><o:p></o:p></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'color:black'><a =
href=3D"https://www.labx.com/" target=3D"_blank"><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D121 height=3D45 =
style=3D'width:1.2604in;height:.4687in' id=3D"Picture_x0020_10" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span></a></span><o:p></o:p></p></div></div></div></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Melissa =
Barr</span></b><o:p></o:p></p></div></div></div><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Team Lead | =
LabX Sales Operations</span></b><o:p></o:p></p></div></div></div><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><b><i><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Communicates =
with Kindness</span></i></b><o:p></o:p></p></div></div></div><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#1155CC'><a =
href=3D"mailto:mbarr@labx.com">mbarr@labx.com</a></span><o:p></o:p></p></=
div></div></div><div style=3D'margin-left:9.0pt'><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>705.528.6888 =
x256</span><o:p></o:p></p></div></div></div></td></tr></table><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal style=3D'background:white'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hap=
py with your LabX experience? &nbsp;Consider sharing a =
testimonial&nbsp;</span></b><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'><a =
href=3D"https://go.labx.com/labx-client-testimonial-consent-form"><b><spa=
n =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'>h=
ere</span></b></a></span><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>!</=
span></b><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>&nbsp; </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'><a href=3D"https://mediakit.labx.com/" =
target=3D"_blank"><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D465 height=3D76 =
style=3D'width:4.8437in;height:.7916in' id=3D"Picture_x0020_9" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span></b></a></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal style=3D'background:white'><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div></div></div=
><div><div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 12 =
Jan at 11:27 AM <span class=3Dseparator>, LabX.com Client Services =
&lt;<a =
href=3D"mailto:clientservices@labx.com">clientservices@labx.com</a>&gt; =
wrote: </span><o:p></o:p></span></p></div></div></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Good afternoon,</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>I would like to remind you about your =
upcoming Keyword Advertising Campaign. To launch your campaign, we =
require the following:</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:#183247'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><ol start=3D1 type=3D1><li =
class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l0 level1 lfo3;box-sizing: border-box'><strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Banner:&nbsp;Please provide the banner you'd =
like to use for this promotion.</span></strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li></ol><ol start=3D1 type=3D1><ol start=3D1 =
type=3D1><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l2 level2 lfo4;box-sizing: border-box'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>It should have an aspect ratio of 13:7, as =
it will be displayed at 260x140 pixels on our site.&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l2 level2 lfo4;box-sizing: border-box'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Any standard image format (JPEG, PNG, etc.) =
is acceptable.</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'> <o:p></o:p></span></li></ol></ol><ol start=3D2 =
type=3D1><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l1 level1 lfo5;box-sizing: border-box'><strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Link: Kindly confirm the URL you=E2=80=99d =
like the banner to link to.&nbsp;</span></strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li></ol><ol start=3D2 type=3D1><ol start=3D1 =
type=3D1><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l6 level2 lfo6;box-sizing: border-box'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>This could be an external website or an =
internal page, such as your store or listings on LabX.</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li></ol></ol><ol start=3D3 type=3D1><li =
class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l9 level1 lfo7;box-sizing: border-box'><strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Keyword Packages: Attached are our curated =
keyword packages, which include groupings of searchable terms where your =
banner can appear.&nbsp;</span></strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li></ol><ol start=3D3 type=3D1><ol start=3D1 =
type=3D1><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l8 level2 lfo8;box-sizing: border-box'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Please review and let us know which =
package(s) you'd like to select. If there are specific keywords =
you=E2=80=99d like to include, or if you=E2=80=99d prefer a customised =
package based on your campaign objectives, we can assist with that as =
well.</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'> <o:p></o:p></span></li></ol></ol><ol start=3D4 =
type=3D1><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l4 level1 lfo9;box-sizing: border-box'><strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>=E2=80=8BAdditional =
Considerations:&nbsp;</span></strong><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Your banner will appear in search results =
that include your sponsored keywords.&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li></ol><ol start=3D4 type=3D1><ol start=3D1 =
type=3D1><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l5 level2 lfo10;box-sizing: border-box'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Please note that trademarked terms other =
than your own brand name are not eligible for sponsorship.</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></li><li class=3DMsoNormal =
style=3D'color:#183247;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l5 level2 lfo10;box-sizing: border-box'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>If you'd like some guidance on creating an =
effective banner for our audience, let us know=E2=80=94we'd be happy to =
share tips.</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'> <o:p></o:p></span></li></ol></ol><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Feel free to reach out with any questions or =
further instructions.</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>&nbsp;</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Regards,</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>Melissa</span><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
<o:p></o:p></span></p></div></div></div><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div></div><div>=
<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:51.75pt'><td =
valign=3Dtop style=3D'border:solid white 1.0pt;border-right:solid red =
1.5pt;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt'><div><div><div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#222222'>&=
nbsp;</span><o:p></o:p></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'color:black'><a =
href=3D"https://www.labx.com/" target=3D"_blank"><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D121 height=3D45 =
style=3D'width:1.2604in;height:.4687in' id=3D"Picture_x0020_8" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span></a></span><o:p></o:p></p></div></div></div></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;background:white;padding:3.0pt 3.0pt 3.0pt =
3.0pt;height:51.75pt;overflow-wrap:break-word;overflow:hidden'><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Melissa =
Barr</span></b><o:p></o:p></p></div></div></div><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Team Lead | =
LabX Sales Operations</span></b><o:p></o:p></p></div></div></div><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><b><i><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Communicates =
with Kindness</span></i></b><o:p></o:p></p></div></div></div><div =
style=3D'margin-left:9.0pt'><div><div><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#1155CC'><a =
href=3D"mailto:mbarr@labx.com">mbarr@labx.com</a></span><o:p></o:p></p></=
div></div></div><div style=3D'margin-left:9.0pt'><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>705.528.6888 =
x256</span><o:p></o:p></p></div></div></div></td></tr></table><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal style=3D'background:white'><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hap=
py with your LabX experience? &nbsp;Consider sharing a =
testimonial&nbsp;</span></b><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'><a =
href=3D"https://go.labx.com/labx-client-testimonial-consent-form"><b><spa=
n =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'>h=
ere</span></b></a></span><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>!</=
span></b><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'>&nbsp; </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'><a href=3D"https://mediakit.labx.com/" =
target=3D"_blank"><b><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC;bo=
rder:none windowtext 1.0pt;padding:0in;text-decoration:none'><img =
border=3D0 width=3D465 height=3D76 =
style=3D'width:4.8437in;height:.7916in' id=3D"Picture_x0020_7" =
src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by sender. Image removed =
by sender."></span></b></a></span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal style=3D'background:white'><b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Conf=
identiality Notice</span></i></b><i><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: =
This message, together with any attachments, is intended only for the =
use of the individual or entity to which it is addressed and may contain =
confidential or privileged information. If you think you have received =
this message in error, please advise the sender and delete this message =
and any attachments immediately.</span></i><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif;color:black'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div></div><div>=
<blockquote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>On Thu, 27 Nov, 2025 at 12:44 PM <span =
class=3Dseparator>, Rcruz &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote: </span><o:p></o:p></span></p></div></div><div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>I will ensure we complete the campaign information next =
week at our return to Houston. =
<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks for =
the constant reminders and Happy =
Thanksgiving!!<o:p></o:p></span></p></div></div></div><div><div><div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'>&nbsp;<o:p></o:p></span></p></div></div></div><div><div><=
div><p class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Richard =
Cruz</span><span lang=3DES-MX =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>Owner</span><sp=
an lang=3DES-MX style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'> </span><span =
style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Segoe =
UI",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img =
border=3D0 width=3D15 height=3D15 style=3D'width:.1562in;height:.1562in' =
id=3D"Picture_x0020_6" src=3D"cid:~WRD0000.jpg" alt=3D"Image removed by =
sender. Image removed by sender. Image removed by sender. =
Tel=C3=A9fono"></span><span lang=3DES-MX =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'>&nbsp; =
713-502-3780</span><span lang=3DES-MX =
style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'> =
</span><span style=3D'font-size:10.5pt;font-family:"Segoe =
UI",sans-serif'><o:p></o:p></span></p></div></div></div><div><div><div><p=
 class=3DMsoNormal><span =
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