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✏️ Editing: 1643910144.M164724P3694542.aristoteles.x5servers.com,S=7906,W=8074:2,S

Envelope-to: pamay@sapasequipment.com
Delivery-date: Thu, 03 Feb 2022 13:42:24 -0400
MIME-Version: 1.0
Date: Thu, 03 Feb 2022 17:41:40 +0000
From: Biodot support <support@biodot.com>
Reply-To: Biodot support <support@biodot.com>
To: pamay@sapasequipment.com
Message-ID: <61fc13d432809_1df2af94e7f0004784853b.sidekiq-frequent-fd-poduseast1-main3-green-b7d648f7f-fr6gc@email.freshdesk.com>
In-Reply-To: <61fc0fa38732a_1f92aca7e886260757214d.sidekiq-frequent-fd-poduseast1-main3-green-b7d648f7f-fr6gc@notification.freshdesk.com>
References: <61fc0fa38732a_1f92aca7e886260757214d.sidekiq-frequent-fd-poduseast1-main3-green-b7d648f7f-fr6gc@notification.freshdesk.com>
Subject: Re: Biodot XYZ 3000
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sent-on: 2022-02-03 17:41:40 +0000

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Hi Patricia Amaya,  Please reply to your ticket here: https://biodot.fres=
hdesk.com/public/tickets/822a8598fa3206da6c596932666a5838486890c1ef2fe397=
326f553a6e95ecc3          In reviewing the serial number of this instrume=
nt, this is a legacy unit that we can offer parts as long as they're avai=
lable. =C2=A0This is a 1st gen unit and if Service determines that the CP=
U board needs to be replaced, please note that we no longer offer that bo=
ard and there is no replacement. =C2=A0This unit is about 20 years old.  =
   I will have Service follow up with you on this open issue.     Thanks =
    =E2=80=8BBioDot Support   =

On
                            Thu, 3 Feb at  9:23 AM
                            ,  Patricia Amaya <pamay@sapasequipment.com> =
 wrote:
                             =

I've tried running the equipment but it shows a CheckSum error on the sc=
reen, I'm attaching the picture

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