Da

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Envelope-to: pamay@sapasequipment.com
Delivery-date: Tue, 22 Feb 2022 19:46:31 -0400
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Date: Tue, 22 Feb 2022 15:45:44 -0800 (PST)
From: Customer Support <support@espec.com>
Reply-To: 
	Customer Support <cases.432086.2551242_incoming_3035.b89fad2860@432086.email.netsuite.com>
To: pamay@sapasequipment.com
Message-ID: <oh0x1xle28y1k054ved59u71ldbdhlkp4sf24f0np5lx1gir1d4qhc0c6bqcv0ad@na1.netsuite.com>
Subject: Case # 24952 Created: Re: FW: Case #24308: Sapas EQPT
MIME-Version: 1.0

<html><head><title>Case Creation Notification</title>=0D=0A<style>=0D=0A<!-=
-=0D=0Abody, p, td {=0D=0A font-family: Verdana, Arial, Helvetica, sans-se=
rif;=0D=0A font-size: 11px;=0D=0A}=0D=0A-->=0D=0A</style>=0D=0A</head>=0D=
=0A<body>=0D=0A<div style=3D"color:transparent;visibility:hidden;opacity:0;=
font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;bord=
er-width:0px!important;display:none!important;line-height:0px!important;"><=
img border=3D"0" width=3D"1" height=3D"1" src=3D"http://click.netsuite.com/=
q/ywiUZSCcHBsr5NUNx9SWTQ~~/AALN9wA~/RgRj9qkpPVcDc3BjQgpiBal1FWI_sD9wUhhwYW1=
heUBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~" alt=3D""/></div>=0D=0A=0D=0A <im=
g src=3D'https://432086.app.netsuite.com/core/media/media.nl=3Fid=3D7425&am=
p;c=3D432086&amp;h=3DnkQ13jINwNIV8Sblih-WU-En6E4lwGq-U97YhF5T1IdKZILO' bord=
er=3D0 />=0D=0A <table width=3D"100%" border=3D"0" cellspacing=3D"2" c=
ellpadding=3D"2">=0D=0A <tr valign=3D"top">=0D=0A <td colspan=3D"2"=
 valign=3D"top">=0D=0A Thank you for contacting ESPEC North Ameri=
ca, Inc. Customer Support.=0D=0A Your request for assistance =
has been received. Case #24952 - "Re: FW: Case #24308: Sapas EQPT" has been=
 created for you. A member of our customer care team will respond to your c=
ase as soon as possible.=0D=0A =0D=0A <img src=
=3D"http://content.netsuite.com/images/icons/crm/icon_updateCase.gif" align=
=3D"absbottom"><a href=3D"https://432086.app.netsuite.com/app/site/crm/exte=
rnalcaseresponsepage.nl=3Fe=3DT&compid=3D432086&id=3D2551242&h=3DAAFdikaIa_=
Kno3MagfbMF8dgQFLKYfuiWwJ8wXcB1HtFB1ICIKM">Click here to update the Case on=
line</a>, or reply to this email=0D=0A </t=
d>=0D=0A </tr>=0D=0A </table>=0D=0A <hr width=3D"100%" size=3D"1" nosh=
ade color=3D"#CCCCCC">=0D=0A <blockquote>=0D=0A =0D=0A Message H=
istory =0D=0A =0D=0A <html>=0D=0A<=
head>=0D=0A<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3Diso-8859-1">=0D=0A</head>=0D=0A<body style=3D"font-size: 10pt; font-fami=
ly: Georgia,Palatino,serif">=0D=0AGood afternoon Todd,&nbsp;=0D=0A<p=
> =0D=0A=0D=0AMy name is Patricia Amaya, with the Tech and Engine=
ering Dpt for SAPAS, I am sending you the info requested for the BTZ 175's =
ovens, as you've previously spoken with Rich and Eli, we have two units her=
e, which we would greatly appreciate your feedback on=0D=0A the issues that=
 they have.=0D=0A =0D=0A=0D=0AI am a=
ttaching the picture and information about tags=0D=0A&nbsp;=0D=0A1.- &nbsp;From the left to =
right side upper side red arrow contactors &nbsp;=0D=0A&nbsp;=0D=0A&nbsp; TAGS=0D=0A&nbsp;=0D=0A&nbsp;&nbsp; =
1.-&nbsp; CTC1=0D=0A&nbsp;&nbsp; 2.- CTMH1=
=0D=0A&nbsp;=0D=0A2.-=
 &nbsp;From the left to right down side green arrow relays=0D=0A&nbsp;=0D=0AIncomplete tags =
only since third to five as follow=0D=0A&nbsp;=
=0D=0A&nbsp;&nbsp;&nbsp;&nbsp; 1.- no tag=
=0D=0A&nbsp;&nbsp;&nbsp;&nbsp; 2.- no tag=0D=
=0A&nbsp;&nbsp;&nbsp;&nbsp; 3. &nbsp;CRSPC&nbsp;&n=
bsp; 100-125 VAC=0D=0A&nbsp;&nbsp;&nbsp;&nbsp;=
 4.- CRTS1&nbsp;&nbsp;&nbsp; 12-24&nbsp; VDC=0D=0A&nbsp;&nbsp;&nbsp;&nbsp; 5.- CRHT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 12-24 V=
DC=0D=0A&nbsp;=0D=0ABecause we have another Oven similar BTZ-175 with the same condition, we=
 checked the tags for the down and green arrow, and founded the following</=
p>=0D=0A&nbsp;=0D=0A&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.- CRCM2&nbsp; 100-125 VAC=0D=0A&nbsp;&nbsp;&nbsp;&nbsp; 2.- CRC&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp; 100-125 VAC=0D=0A&nbsp;&nbsp;=
&nbsp;&nbsp; 3.- CRSPC&nbsp;&nbsp;&nbsp; 100-125 VAC=0D=0A&nbsp;&nbsp;&nbsp;&nbsp; 4.- CRTS1&nbsp;&nbsp;&nbsp;&nbsp; 12-2=
4 VDC=0D=0A&nbsp;&nbsp;&nbsp;&nbsp; 5.- CRTH&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 12-24 VDC=0D=0A<div id=3D"signature"=
>--- =0D=0APatricia Amaya=0D=0AEngineering / Tech Support</spa=
n>=0D=0ASapas LLC=
=0D=0A11=
511 Gaston Road&nbsp; Suite A-106=0D=0AKaty, TX&nbsp; 77494 USA=0D=0A<=
p class=3D"v1MsoNormal">713-502-3780</s=
pan>=0D=0A<a href=3D"https://sapasequipment.com/"=
 rel=3D"noopener noreferrer">https://sapasequipmen=
t.com</a>=0D=0A<spa=
n class=3D"v1size">&nbsp;<img src=3D"cid:ccaab6b06e665d=
3961a7d2025dff5562@sapasequipment.com">=0D=0A</div>=0D=0A =0D=0A<=
/p>=0D=0AEl 2022-02-22 19:38, rcruz@sapasequipment.co=
m escribi=C3=B3:=0D=0A<blockquote type=3D"cite" style=3D"padding: 0 0.4=
em; border-left: #1010ff 2px solid; margin: 0">=0D=0A<div id=3D"replybody1"=
><style type=3D"text/css">@font-face=0D=0A=09{font-family:"Cambria Math";=
=0D=0A=09panose-1:2 4 5 3 5 4 6 3 2 4;}=0D=0A@font-face=0D=0A=09{font-famil=
y:Calibri;=0D=0A=09panose-1:2 15 5 2 2 2 4 3 2 4;}=0D=0A@font-face=0D=0A=09=
{font-family:Verdana;=0D=0A=09panose-1:2 11 6 4 3 5 4 4 2 4;}=0D=0A=0D=0A#r=
eplybody1 p.v1MsoNormal, #replybody1 li.v1MsoNormal, #replybody1 div.v1MsoN=
ormal=0D=0A=09{margin:0in;=0D=0A=09font-size:11.0pt;=0D=0A=09font-family:"C=
alibri",sans-serif;}=0D=0A#replybody1 a:link, #replybody1 span.v1MsoHyperli=
nk=0D=0A=09{mso-style-priority:99;=0D=0A=09color:blue;=0D=0A=09text-decorat=
ion:underline;}=0D=0A#replybody1 span.v1EmailStyle22=0D=0A=09{mso-style-typ=
e:personal-reply;=0D=0A=09font-family:"Calibri",sans-serif;=0D=0A=09color:w=
indowtext;}=0D=0A#replybody1 .v1MsoChpDefault=0D=0A=09{mso-style-type:expor=
t-only;=0D=0A=09font-size:10.0pt;}=0D=0A@page WordSection1=0D=0A=09{size:8.=
5in 11.0in;=0D=0A=09margin:1.0in 1.0in 1.0in 1.0in;}=0D=0A#replybody1 div.v=
1WordSection1=0D=0A=09{page: unset;}</style>=0D=0A<div lang=3D"EN-US" style=
=3D"word-wrap: break-word;">=0D=0A<div class=3D"v1WordSection1">=0D=0A&nbsp;=0D=0A&nbsp;=0D=
=0A<div>=0D=0A<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; =
padding: 3.0pt 0in 0in 0in;">=0D=0AFrom:</=
strong> Customer Support &lt;support@espec.com&gt;=0D=0A =0D=0AS=
ent: Monday, February 14, 2022 12:12 PM =0D=0ATo:</stro=
ng> rcruz@sapasequipment.com =0D=0ASubject: RE: Case #2=
4308: Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=0A=
&nbsp;=0D=0A<div>=0D=0A<img id=3D"v1_x0000_i1039" st=
yle=3D"width: .0104in; height: .0104in;" src=3D"cid:164557351362157589f0e07=
658350872@sapasequipment.com" width=3D"1" height=3D"1">=0D=0A=
</div>=0D=0A&quot;On=
 a related subject, Eli just found what could be a relay&nbsp; issue.&nbsp;=
 This is what the unit currently haS( see pic)s: =0D=0A(2) 24V DC =0D=0A(2)&nbsp; 60V DC =0D=0A<b=
r>=0D=0A =0D=0AIf we =
are reading the panel correctly, it should have: =0D=0A =0D=0A=
 =0D=0A(2) 12-24V DC<=
/span> =0D=0A(3) 110-=
 125V AC =0D=0A =0D=0A =0D=0AIs this correct=3F&nbsp; If so should we change=3F Cou=
ld this be the reason it doesn't cool=3F&quot; =0D=0A =0D=0AFo=
r the above - Do you have the chamber plugged into a 110VAC outlet or a 208=
VAC outlet=3F =0D=0AThis is a 208VAC chamber and plugging it into a 110V=
AC outlet will cause the issues we are seeing. =0D=0A =0D=0AFor the c=
ontactor names we are looking for, see the red arrow in the attached pictur=
e.&nbsp; Each electrical component should have some type of tag on it so we=
 can refer back to the schematics. =0D=0AAlso, there is a green arrow in=
 there pointing to the tags on some wafer solid-state relays - can you get =
me the names on each tag going from left to right when viewing the picture=
=3F =0D=0A =0D=0A =0D=0A =0D=0A&nbsp; =0D=0A<stro=
ng>Tha=
nk You, =0D=0ATodd Perkins =0D=0A</span=
>Custo=
mer Support =0D=0A<img id=3D"v1_x0000_i1038" src=3D"cid:164557351362=
157589f0e07658350872@sapasequipment.com"> =0D=0A =0D=0A =0D=0A<b=
r>=0D=0AESPEC North America Inc. |=0D=0ACorporate Offic=
e =0D=0A4141 Central Parkway, Hudsonville, MI 49426 USA =0D=0AMain=
: +1 616.896.6100 =0D=0A<a href=3D"https://432086.app.netsuite.com/mailt=
o:support@espec.com" target=3D"_blank" rel=3D"noopener noreferrer">support@=
espec.com</a> =0D=0A<a href=3D"http://www.espec.com/" target=3D"_blank" =
rel=3D"noopener noreferrer">espec.com</a>=0D=0A<div>=0D=0AQUALMARK</span=
> - a product li=
ne of ESPEC North America=0D=0A</div>=0D=0A =0D=0ACONFIDENTIALITY NOTICE :<=
span style=3D"font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: b=
lack;"> This email transmission and any documents,=0D=0A files or previous =
email messages attached to it may contain information that is confidential =
or legally privileged. If you are not the intended recipient or a person re=
sponsible for delivering this transmission to the intended recipient, you a=
re hereby notified=0D=0A that you must not read this transmission and that =
any disclosure, copying, printing, distribution or use of this transmission=
 is strictly prohibited. If you have received this transmission in error, p=
lease immediately notify the sender by telephone or return=0D=0A email and =
delete the original transmission and its attachments without reading or sav=
ing in any manner. Thank you.=0D=0A=0D=0A<div class=3D"v1MsoNo=
rmal" style=3D"text-align: center;" align=3D"center">=0D=0A<hr align=3D"cen=
ter" size=3D"2" width=3D"100%">=0D=0A</div>=0D=0AFrom:=0D=0ARichard Cruz &lt=
;<a href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequipment.com=
" target=3D"_blank" rel=3D"noopener noreferrer">rcruz@sapasequipment.com</a=
>&gt; =0D=0AS=
ent: 2/14/2022 12:45 pm GMT-05:00 =0D=0ATo: Todd Perkins=
 (<a href=3D"https://432086.app.netsuite.com/mailto:Support@espec.com" targ=
et=3D"_blank" rel=3D"noopener noreferrer">Support@espec.com</a>) =0D=0A<=
strong>Subject: <=
/strong>RE: Case #24308: Sapas EQPT=0D=0A<div>=0D=0A=0D=0AGood morning Todd=0D=0A=0D=0A&nbsp;=0D=
=0A=0D=0ASo please find the pics along with the attached letter:<=
/span>=0D=0A=0D=0A&nbsp;=0D=0A=0D=
=0AHi=
&nbsp;&nbsp; Tod,&nbsp;=0D=0A=0D=0A&nbsp;=
=0D=0A=0D=0AThanks for your support and patience as you help us r=
esolving our issue.&nbsp; As mentioned over the phone, the unit heats up pr=
operly but does not cool at all.&nbsp; As a matter of fact the compressors=
=0D=0A wont start either.&nbsp; Eli checked the compressors independently a=
nd they both work.&nbsp;=0D=0A=0D=0A&nbsp;</p=
>=0D=0A=0D=0AI am including the pics as you requested.&nbsp; If y=
ou need any other angle, please just let us know.&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=
=0D=0A&nbsp;=0D=0A=0D=0AOn a related subject=
, Eli just found what could be a relay&nbsp; issue.&nbsp; This is what the =
unit currently haS( see pic)s:=0D=0A=0D=0A(2) 24V DC</=
span>=0D=0A=0D=0A(2)&nbsp; 60V DC=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AIf we are reading the panel cor=
rectly, it should have:=0D=0A=0D=0A&nbsp;=
=0D=0A=0D=0A(2) 12-24V DC=0D=0A=0D=0A<s=
pan style=3D"font-size: 10.0pt; font-family: 'Verdana',sans-serif;">(3) 110=
- 125V AC=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AIs this correct=3F&nbsp; If so should we change=3F Could this be th=
e reason it doesn't cool=3F&nbsp;=0D=0A=0D=0A<spa=
n style=3D"font-size: 10.0pt; font-family: 'Verdana',sans-serif;">&nbsp;</s=
pan>=0D=0A=0D=0AThanks again,=0D=0A=
=0D=0ARich=0D=0A=0D=0A&nbsp;=0D=0A=0D=0ARichard Cruz=0D=0A=0D=0AOwner=0D=0A=0D=0ASapas LLC=0D=0A=0D=0A11511 Gaston Road&nbsp;=
 Suite A-106=0D=0A=0D=0AKaty, TX&nbsp; 77494 USA</span=
>=0D=0A=0D=0A713-502-3780=0D=0A=0D=
=0A<a=
 href=3D"https://sapasequipment.com" target=3D"_blank" rel=3D"noopener nore=
ferrer">https://sapasequipment.com</=
a>=0D=0A=0D=0A&nbsp;=0D=0A=
=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A<div>=0D=0A<=
div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt =
0in 0in 0in;">=0D=0A=0D=0AFrom: Customer Suppo=
rt &lt;<a href=3D"https://432086.app.netsuite.com/mailto:support@espec.com"=
 target=3D"_blank" rel=3D"noopener noreferrer">support@espec.com</a>&gt;<br=
>=0D=0ASent: Monday, February 14, 2022 7:05 AM =0D=0A<s=
trong>To: <a href=3D"https://432086.app.netsuite.com/mailto:rcruz@=
sapasequipment.com" target=3D"_blank" rel=3D"noopener noreferrer">=0D=0Arcr=
uz@sapasequipment.com</a> =0D=0ASubject: RE: Case #2430=
8: Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=0A=0D=0A=
&nbsp=
;=0D=0A<div>=0D=0A=0D=0A<img id=3D"v1_x0000_i1037" styl=
e=3D"width: .0104in; height: .0104in;" src=3D"cid:164557351362157589f0e0765=
8350872@sapasequipment.com" width=3D"1" height=3D"1" border=3D"0"><s=
pan style=3D"font-size: 10.0pt; font-family: 'Verdana',sans-serif;">=
=0D=0A</div>=0D=0A=0D=0AGood morning, Rich =0D=0A =0D=
=0AI have not seen any photos come in.&nbsp; I was keeping an eye on my job=
 bucket as well as the unassigned bucket and I have not seen them.&nbsp; If=
 possible, can you send them again through this email string=3F =0D=0A<b=
r>=0D=0AOne more quick question...&nbsp; What type of voltage are you suppl=
ying to the chamber=3F =0D=0A =0D=0A =0D=0A =0D=0A&nbsp; </span=
>=0D=0AThank You, =0D=0ATodd Perkins=0D=
=0A =0D=0ACustomer Support =0D=0A<img id=3D"v1_x0000_=
i1036" src=3D"cid:164557351362157589f0e07658350872@sapasequipment.com" bord=
er=3D"0"> =0D=0A =0D=0A =0D=0A =0D=0AESPEC North Ame=
rica Inc. |=0D=0ACorporate Office =0D=0A4141 Central Park=
way, Hudsonville, MI 49426 USA =0D=0AMain: +1 616.896.6100 =0D=0A<a=
 href=3D"https://432086.app.netsuite.com/mailto:support@espec.com" target=
=3D"_blank" rel=3D"noopener noreferrer">s=
upport@espec.com</a> =0D=0A<a href=3D"http://www.espec.com/" targ=
et=3D"_blank" rel=3D"noopener noreferrer">espec.com</a>=0D=0A<div>=0D=0A=0D=0A<stro=
ng>QUALMARK - a product line of ESPEC =
North America=0D=0A</div>=0D=0A=0D=0A =0D=0A</sp=
an>CONFIDENTIALITY NOTICE : This em=
ail transmission and any documents,=0D=0A files or previous email messages =
attached to it may contain information that is confidential or legally priv=
ileged. If you are not the intended recipient or a person responsible for d=
elivering this transmission to the intended recipient, you are hereby notif=
ied=0D=0A that you must not read this transmission and that any disclosure,=
 copying, printing, distribution or use of this transmission is strictly pr=
ohibited. If you have received this transmission in error, please immediate=
ly notify the sender by telephone or return=0D=0A email and delete the orig=
inal transmission and its attachments without reading or saving in any mann=
er. Thank you.=0D=0A=0D=0A<div class=3D"v1MsoNormal" style=3D"=
text-align: center;" align=3D"center">=0D=0A<hr align=3D"center" size=3D"2"=
 width=3D"100%">=0D=0A</div>=0D=0AFrom:=0D=0A<s=
pan style=3D"font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Richard=
 Cruz &lt;<a href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequi=
pment.com" target=3D"_blank" rel=3D"noopener noreferrer">rcruz@sapasequipme=
nt.com</a>&gt; =0D=0ASent: 2/11/2022 5:39 pm GMT-05:00 =0D=0A=
To: Todd=
 Perkins (<a href=3D"https://432086.app.netsuite.com/mailto:Support@espec.c=
om" target=3D"_blank" rel=3D"noopener noreferrer">Support@espec.com</a>)<br=
>=0D=0ASubject: =
RE: Case #24308: Sapas EQPT=0D=0A<div>=0D=0A=0D=0AHi Todd,=0D=0A=0D=0A&nbsp;=0D=
=0A=0D=0AThanks so much for the manuals.&nbsp;&nbsp;=
=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AWere you able =
to see the pics=3F&nbsp;&nbsp; I am trying to identify the label you are re=
ferring to.&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A<p=
 class=3D"v1MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">=0D=0AThanks,=0D=0A=0D=0A&nbsp;=0D=
=0A=0D=0ARich=0D=0A=0D=0A&nbsp;=
=0D=0A<div>=0D=0A<div style=3D"border: none; border-top: solid #E1E1E1 1.0p=
t; padding: 3.0pt 0in 0in 0in;">=0D=0A=0D=0AFrom:<=
/strong> Customer Support &lt;<a href=3D"https://432086.app.netsuite.com/mailto:=
support@espec.com" target=3D"_blank" rel=3D"noopener noreferrer">support@es=
pec.com</a>&gt; =0D=0ASent: Friday, February 11, 2022 4=
:19 PM =0D=0ATo: <a href=3D"https://432086.app.netsuite=
.com/mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=3D"noopener no=
referrer">=0D=0Arcruz@sapasequipment.com</a> =0D=0ASubject:</str=
ong> Case #24308: Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=0A=0D=0A&nbsp;=0D=0A<div>=0D=0A=0D=0A<img id=3D"v1_x=
0000_i1035" style=3D"width: .0104in; height: .0104in;" src=3D"cid:164557351=
362157589f0e07658350872@sapasequipment.com" width=3D"1" height=3D"1" border=
=3D"0">=0D=0A</div>=0D=0A=0D=0AGood afternoon, Mr Cr=
uz! =0D=0A =0D=0APlease follow this<a href=3D"https://especnorthameri=
cainc-my.sharepoint.com/:f:/g/personal/tperkins_espec_com/Eqd5oIq0_H5Hg4Qmp=
Vmhg0kBGfPkjUGJmJYxtCi7U0CRtQ=3Fe=3D6PKMzl" target=3D"_blank" rel=3D"noopen=
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