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Date: Thu, 24 Feb 2022 09:10:36 +0000
From: ESPC Support <support@espc.com>
Reply-To: ESPC Support <support@espc.com>
To: rcruz@sapasequipment.com
Cc: pamay@sapasequipment.com
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Subject: Re: [#189701] FW: FW: Case #24308: Sapas EQPT
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Ticket: https://support.espc.com/support/tickets/189701     =E2=80=8BHi, =
 =E2=80=8B   Just to let you know you have sent this email to the wrong p=
lace. We are the ESPC.        Kind Regards, Clare   =C2=A0  =C2=A0       =
     Clare Cross    Customer Services  0845 117 1111               107 Ge=
orge Street, Edinburgh, EH2 3ES | espc.com         =

On
                            Wed, 23 Feb at  8:57 PM
                            ,  Rcruz <rcruz@sapasequipment.com>  wrote:
                             =

Hi Todd,=C2=A0  =

=C2=A0 =

Please find the pics corresponding to the information noted.=C2=A0  =

=C2=A0 =

Let us know if this is the information you are needing or if we need to =
send other pics.=C2=A0  =

=C2=A0 =

Thanks for the support! =

Rich =

=C2=A0 =

Richard Cruz =

Owner  =

Sapas LLC =

11511 Gaston Road=C2=A0 Suite A-106 =

Katy, TX=C2=A0 77494 USA =

713-502-3780 =

https://sapasequipment.com =

=C2=A0 =

From: Patricia Amaya <pamay@sapasequipment.com>  Sent: Tuesday, February =
22, 2022 5:45 PM To: support@espec.com; rcruz@sapasequipment.com Subject:=
 Re: FW: Case #24308: Sapas EQPT =

=C2=A0 =

Good afternoon Todd,=C2=A0 =

=C2=A0 =

My name is Patricia Amaya, with the Tech and Engineering Dpt for SAPAS, =
I am sending you the info requested for the BTZ 175's ovens, as you've pr=
eviously spoken with Rich and Eli, we have two units here, which we would=
 greatly appreciate your feedback on the issues that they have. =

=C2=A0 =

I am attaching the picture and information about tags =

=C2=A0 =

1.- =C2=A0From the left to right side upper side red arrow contactors =C2=
=A0 =

=C2=A0 =

=C2=A0 TAGS =

=C2=A0 =

=C2=A0=C2=A0 1.-=C2=A0 CTC1 =

=C2=A0=C2=A0 2.- CTMH1 =

=C2=A0 =

2.- =C2=A0From the left to right down side green arrow relays =

=C2=A0 =

Incomplete tags only since third to five as follow =

=C2=A0 =

=C2=A0=C2=A0=C2=A0=C2=A0 1.- no tag =

=C2=A0=C2=A0=C2=A0=C2=A0 2.- no tag =

=C2=A0=C2=A0=C2=A0=C2=A0 3. =C2=A0CRSPC=C2=A0=C2=A0 100-125 VAC =

=C2=A0=C2=A0=C2=A0=C2=A0 4.- CRTS1=C2=A0=C2=A0=C2=A0 12-24=C2=A0 VDC =

=C2=A0=C2=A0=C2=A0=C2=A0 5.- CRHT=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 12-24 VD=
C =

=C2=A0 =

Because we have another Oven similar BTZ-175 with the same condition, we=
 checked the tags for the down and green arrow, and founded the following=
 =

=C2=A0 =

=C2=A0=C2=A0=C2=A0=C2=A0=C2=A01.- CRCM2=C2=A0 100-125 VAC =

=C2=A0=C2=A0=C2=A0=C2=A0 2.- CRC=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
 100-125 VAC =

=C2=A0=C2=A0=C2=A0=C2=A0 3.- CRSPC=C2=A0=C2=A0=C2=A0 100-125 VAC =

=C2=A0=C2=A0=C2=A0=C2=A0 4.- CRTS1=C2=A0=C2=A0=C2=A0=C2=A0 12-24 VDC =

=C2=A0=C2=A0=C2=A0=C2=A0 5.- CRTH=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 12=
-24 VDC =

--- =

Patricia Amaya
 =

Engineering / Tech Support
 =

Sapas LLC
 =

11511 Gaston Road=C2=A0 Suite A-106
 =

Katy, TX=C2=A0 77494 USA
 =

713-502-3780
 =

https://sapasequipment.com
 =

=C2=A0
 =

=C2=A0 =

El 2022-02-22 19:38, rcruz@sapasequipment.com escribi=C3=B3: =

=C2=A0 =

From: Customer Support <support@espec.com>  Sent: Monday, February 14, 20=
22 12:12 PM To: rcruz@sapasequipment.com Subject: RE: Case #24308: Sapas =
EQPT
 =

=C2=A0 =

"On a related subject, Eli just found what could be a relay=C2=A0 issue.=C2=
=A0 This is what the unit currently haS( see pic)s: (2) 24V DC (2)=C2=A0 =
60V DC   If we are reading the panel correctly, it should have:   (2) 12-=
24V DC (3) 110- 125V AC   Is this correct?=C2=A0 If so should we change? =
Could this be the reason it doesn't cool?"  For the above - Do you have t=
he chamber plugged into a 110VAC outlet or a 208VAC outlet? This is a 208=
VAC chamber and plugging it into a 110VAC outlet will cause the issues we=
 are seeing.  For the contactor names we are looking for, see the red arr=
ow in the attached picture.=C2=A0 Each electrical component should have s=
ome type of tag on it so we can refer back to the schematics. Also, there=
 is a green arrow in there pointing to the tags on some wafer solid-state=
 relays - can you get me the names on each tag going from left to right w=
hen viewing the picture?    =C2=A0 =

Thank You, Todd Perkins  Customer Support     ESPEC North America Inc. | =
Corporate Office 4141 Central Parkway, Hudsonville, MI 49426 USA Main: +1=
 616.896.6100 support@espec.com espec.com
 =

QUALMARK - a product line of ESPEC North America
 =

CONFIDENTIALITY NOTICE : This email transmission and any documents, file=
s or previous email messages attached to it may contain information that =
is confidential or legally privileged. If you are not the intended recipi=
ent or a person responsible for delivering this transmission to the inten=
ded recipient, you are hereby notified that you must not read this transm=
ission and that any disclosure, copying, printing, distribution or use of=
 this transmission is strictly prohibited. If you have received this tran=
smission in error, please immediately notify the sender by telephone or r=
eturn email and delete the original transmission and its attachments with=
out reading or saving in any manner. Thank you. =

From: Richard Cruz <rcruz@sapasequipment.com> Sent: 2/14/2022 12:45 pm GM=
T-05:00 To: Todd Perkins (Support@espec.com) Subject: RE: Case #24308: Sa=
pas EQPT
 =

Good morning Todd
 =

=C2=A0
 =

So please find the pics along with the attached letter:
 =

=C2=A0
 =

Hi=C2=A0=C2=A0 Tod,=C2=A0
 =

=C2=A0
 =

Thanks for your support and patience as you help us resolving our issue.=C2=
=A0 As mentioned over the phone, the unit heats up properly but does not =
cool at all.=C2=A0 As a matter of fact the compressors wont start either.=
=C2=A0 Eli checked the compressors independently and they both work.=C2=A0=

=C2=A0
 =

I am including the pics as you requested.=C2=A0 If you need any other ang=
le, please just let us know.=C2=A0
 =

=C2=A0
 =

On a related subject, Eli just found what could be a relay=C2=A0 issue.=C2=
=A0 This is what the unit currently haS( see pic)s:
 =

(2) 24V DC
 =

(2)=C2=A0 60V DC
 =

=C2=A0
 =

If we are reading the panel correctly, it should have:
 =

=C2=A0
 =

(2) 12-24V DC
 =

(3) 110- 125V AC
 =

=C2=A0
 =

Is this correct?=C2=A0 If so should we change? Could this be the reason i=
t doesn't cool?=C2=A0
 =

=C2=A0
 =

Thanks again,
 =

Rich
 =

=C2=A0
 =

Richard Cruz
 =

Owner
 =

Sapas LLC
 =

11511 Gaston Road=C2=A0 Suite A-106
 =

Katy, TX=C2=A0 77494 USA
 =

713-502-3780
 =

https://sapasequipment.com
 =

=C2=A0
 =

From: Customer Support <support@espec.com> Sent: Monday, February 14, 202=
2 7:05 AM To: rcruz@sapasequipment.com Subject: RE: Case #24308: Sapas EQ=
PT
 =

=C2=A0
 =

Good morning, Rich  I have not seen any photos come in.=C2=A0 I was keepi=
ng an eye on my job bucket as well as the unassigned bucket and I have no=
t seen them.=C2=A0 If possible, can you send them again through this emai=
l string?  One more quick question...=C2=A0 What type of voltage are you =
supplying to the chamber?    =C2=A0 =

Thank You, Todd Perkins  Customer Support     ESPEC North America Inc. | =
Corporate Office 4141 Central Parkway, Hudsonville, MI 49426 USA Main: +1=
 616.896.6100 support@espec.com espec.com
 =

QUALMARK - a product line of ESPEC North America
 =

From: Richard Cruz <rcruz@sapasequipment.com> Sent: 2/11/2022 5:39 pm GMT=
-05:00 To: Todd Perkins (Support@espec.com) Subject: RE: Case #24308: Sap=
as EQPT
 =

Hi Todd,
 =

=C2=A0
 =

Thanks so much for the manuals.=C2=A0=C2=A0
 =

=C2=A0
 =

Were you able to see the pics?=C2=A0=C2=A0 I am trying to identify the la=
bel you are referring to.=C2=A0
 =

=C2=A0
 =

Thanks,
 =

=C2=A0
 =

Rich
 =

=C2=A0
 =

From: Customer Support <support@espec.com> Sent: Friday, February 11, 202=
2 4:19 PM To: rcruz@sapasequipment.com Subject: Case #24308: Sapas EQPT
 =

=C2=A0
 =

Good afternoon, Mr Cruz!  Please follow this link to download the manuals=
 for your chamber.=C2=A0 The RPL-SCH document is a combined Parts List an=
d Schema.  Let me know if you have any questions!  =C2=A0 =

Thank You, Todd Perkins  Customer Support     ESPEC North America Inc. | =
Corporate Office 4141 Central Parkway, Hudsonville, MI 49426 USA Main: +1=
 616.896.6100 support@espec.com espec.com
 =

QUALMARK - a product line of ESPEC North America
 =

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</div>
<div></div>
<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Sapas L=
LC</span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></s=
pan>
</div>
<div></div>
<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>11511 G=
aston Road=C2=A0 Suite A-106</span><span style=3D'font-size:10.0pt;font-f=
amily:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Katy, T=
X=C2=A0 77494 USA</span><span style=3D'font-size:10.0pt;font-family:"Geor=
gia",serif'></span>
</div>
<div></div>
<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>713-502=
-3780</span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'>=
</span>
</div>
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<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><a href=
=3D"https://sapasequipment.com" target=3D"_blank" rel=3D"noreferrer"><spa=
n style=3D"color:#0563C1">https://sapasequipment.com</span></a></span><sp=
an style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span>
</div>
<div></div>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
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/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
<div></div>
<div></div>
<div><div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0=
pt 0in 0in 0in">
<div class=3D"v1msonormal">
<strong><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'=
>From:</span></strong><span style=3D'font-size:10.0pt;font-family:"Verdan=
a",sans-serif'> Customer Support &lt;<a href=3D"https://432086.app.netsui=
te.com/mailto:support@espec.com" target=3D"_blank" rel=3D"noreferrer">sup=
port@espec.com</a>&gt;<br><strong><span style=3D'font-family:"Verdana",sa=
ns-serif'>Sent:</span></strong> Monday, February 14, 2022 7:05 AM<br><str=
ong><span style=3D'font-family:"Verdana",sans-serif'>To:</span></strong> =
<a href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequipment.co=
m" target=3D"_blank" rel=3D"noreferrer">rcruz@sapasequipment.com</a><br><=
strong><span style=3D'font-family:"Verdana",sans-serif'>Subject:</span></=
strong> RE: Case #24308: Sapas EQPT</span><span style=3D'font-size:10.0pt=
;font-family:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
</div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
<div></div>
<div></div>
<div>
<div class=3D"v1msonormal">
<span style=3D'font-size:1.0pt;font-family:"Verdana",sans-serif'><img wid=
th=3D"1" height=3D"1" style=3D"width:.0104in;height:.0104in" id=3D"v1_x00=
5f_x0000_i1037" src=3D"https://attachment.freshdesk.com/inline/attachment=
?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDExMzg0NzU1NCwiZG9=
tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU4OTV9.NxviDHf-m4x=
w0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"></span><span style=3D'font-size:10.0pt;=
font-family:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
</div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Good mo=
rning, Rich<br><br>I have not seen any photos come in.=C2=A0 I was keepin=
g an eye on my job bucket as well as the unassigned bucket and I have not=
 seen them.=C2=A0 If possible, can you send them again through this email=
 string?<br><br>One more quick question...=C2=A0 What type of voltage are=
 you supplying to the chamber?<br><br><br><br>=C2=A0 </span><span style=3D=
'font-size:10.0pt;font-family:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
<div>
<strong><span style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>=
Thank You,</span></strong><span style=3D'font-size:10.0pt;font-family:"Ve=
rdana",sans-serif'><br></span><strong><span style=3D'font-size:9.0pt;font=
-family:"Verdana",sans-serif'>Todd Perkins </span></strong><span style=3D=
'font-size:10.0pt;font-family:"Verdana",sans-serif'><br></span><span styl=
e=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>Customer Support</=
span><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><b=
r><img width=3D"100" height=3D"50" style=3D"width:1.0416in;height:.5208in=
" id=3D"v1_x005f_x0000_i1036" src=3D"https://attachment.freshdesk.com/inl=
ine/attachment?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDExM=
zg0NzU1NCwiZG9tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU4OT=
V9.NxviDHf-m4xw0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"><br><br><br><br></span><s=
trong><span style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>ES=
PEC North America Inc. |</span></strong><span style=3D'font-size:9.0pt;fo=
nt-family:"Verdana",sans-serif'> Corporate Office</span><span style=3D'fo=
nt-size:10.0pt;font-family:"Verdana",sans-serif'><br></span><span style=3D=
'font-size:7.0pt;font-family:"Verdana",sans-serif'>4141 Central Parkway, =
Hudsonville, MI 49426 USA<br>Main: +1 616.896.6100</span><span style=3D'f=
ont-size:10.0pt;font-family:"Verdana",sans-serif'><br><a href=3D"https://=
432086.app.netsuite.com/mailto:support@espec.com" target=3D"_blank" rel=3D=
"noreferrer"><span style=3D"font-size:7.0pt">support@espec.com</span></a>=
<br><a href=3D"http://www.espec.com/" target=3D"_blank" rel=3D"noreferrer=
"><span style=3D"font-size:7.0pt">espec.com</span></a></span><span style=3D=
'font-size:10.0pt;font-family:"Georgia",serif'></span>
</div>
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<div></div>
<div>
<div class=3D"v1msonormal">
<strong><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif;=
color:#174E86'>QUALMARK</span></strong><span style=3D'font-size:9.0pt;fon=
t-family:"Verdana",sans-serif;color:#174E86'> - a product line of ESPEC N=
orth America</span><span style=3D'font-size:10.0pt;font-family:"Georgia",=
serif'></span>
</div>
<div></div>
<div></div>
</div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><br></s=
pan><strong><span style=3D'font-size:8.0pt;font-family:"Verdana",sans-ser=
if;color:black'>CONFIDENTIALITY NOTICE :</span></strong><span style=3D'fo=
nt-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> This email t=
ransmission and any documents, files or previous email messages attached =
to it may contain information that is confidential or legally privileged.=
 If you are not the intended recipient or a person responsible for delive=
ring this transmission to the intended recipient, you are hereby notified=
 that you must not read this transmission and that any disclosure, copyin=
g, printing, distribution or use of this transmission is strictly prohibi=
ted. If you have received this transmission in error, please immediately =
notify the sender by telephone or return email and delete the original tr=
ansmission and its attachments without reading or saving in any manner. T=
hank you.</span><span style=3D'font-size:10.0pt;font-family:"Verdana",san=
s-serif'> </span><span style=3D'font-size:10.0pt;font-family:"Georgia",se=
rif'></span>
</div>
<div></div>
<div></div>
<div class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><sp=
an style=3D'font-size:10.0pt;font-family:"Georgia",serif'><hr align=3D"ce=
nter"></span></div>
<div class=3D"v1msonormal" style=3D"margin-bottom:12.0pt">
<strong><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'=
>From: </span></strong><span style=3D'font-size:10.0pt;font-family:"Verda=
na",sans-serif'>Richard Cruz &lt;<a href=3D"https://432086.app.netsuite.c=
om/mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=3D"noreferrer">=
rcruz@sapasequipment.com</a>&gt;<br><strong><span style=3D'font-family:"V=
erdana",sans-serif'>Sent: </span></strong>2/11/2022 5:39 pm GMT-05:00<br>=
<strong><span style=3D'font-family:"Verdana",sans-serif'>To: </span></str=
ong>Todd Perkins (<a href=3D"https://432086.app.netsuite.com/mailto:Suppo=
rt@espec.com" target=3D"_blank" rel=3D"noreferrer">Support@espec.com</a>)=
<br><strong><span style=3D'font-family:"Verdana",sans-serif'>Subject: </s=
pan></strong>RE: Case #24308: Sapas EQPT</span><span style=3D'font-size:1=
0.0pt;font-family:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
<div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Hi Todd=
,</span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></sp=
an>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Thanks =
so much for the manuals.=C2=A0=C2=A0</span><span style=3D'font-size:10.0p=
t;font-family:"Georgia",serif'></span>
</div>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
<div></div>
<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Were yo=
u able to see the pics?=C2=A0=C2=A0 I am trying to identify the label you=
 are referring to.=C2=A0</span><span style=3D'font-size:10.0pt;font-famil=
y:"Georgia",serif'></span>
</div>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
<div></div>
<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Thanks,=
</span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></spa=
n>
</div>
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<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
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<div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Rich</s=
pan><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span>
</div>
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<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
<div></div>
<div></div>
<div><div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0=
pt 0in 0in 0in">
<div class=3D"v1msonormal">
<strong><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'=
>From:</span></strong><span style=3D'font-size:10.0pt;font-family:"Verdan=
a",sans-serif'> Customer Support &lt;<a href=3D"https://432086.app.netsui=
te.com/mailto:support@espec.com" target=3D"_blank" rel=3D"noreferrer">sup=
port@espec.com</a>&gt;<br><strong><span style=3D'font-family:"Verdana",sa=
ns-serif'>Sent:</span></strong> Friday, February 11, 2022 4:19 PM<br><str=
ong><span style=3D'font-family:"Verdana",sans-serif'>To:</span></strong> =
<a href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequipment.co=
m" target=3D"_blank" rel=3D"noreferrer">rcruz@sapasequipment.com</a><br><=
strong><span style=3D'font-family:"Verdana",sans-serif'>Subject:</span></=
strong> Case #24308: Sapas EQPT</span><span style=3D'font-size:10.0pt;fon=
t-family:"Georgia",serif'></span>
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</div></div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>=C2=A0<=
/span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'></span=
>
</div>
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<div>
<div class=3D"v1msonormal">
<span style=3D'font-size:1.0pt;font-family:"Verdana",sans-serif'><img wid=
th=3D"1" height=3D"1" style=3D"width:.0104in;height:.0104in" id=3D"v1_x00=
5f_x0000_i1035" src=3D"https://attachment.freshdesk.com/inline/attachment=
?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDExMzg0NzU1NCwiZG9=
tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU4OTV9.NxviDHf-m4x=
w0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"></span><span style=3D'font-size:10.0pt;=
font-family:"Georgia",serif'></span>
</div>
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</div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'>Good af=
ternoon, Mr Cruz!<br><br>Please follow this<a href=3D"https://especnortha=
mericainc-my.sharepoint.com/:f:/g/personal/tperkins_espec_com/Eqd5oIq0_H5=
Hg4QmpVmhg0kBGfPkjUGJmJYxtCi7U0CRtQ?e=3D6PKMzl" target=3D"_blank" rel=3D"=
noreferrer"><span class=3D"MsoSmartlink"> link</span></a> to download the=
 manuals for your chamber.=C2=A0 The RPL-SCH document is a combined Parts=
 List and Schema.<br><br>Let me know if you have any questions!<br><br>=C2=
=A0 </span><span style=3D'font-size:10.0pt;font-family:"Georgia",serif'><=
/span>
</div>
<div></div>
<div></div>
<div>
<strong><span style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>=
Thank You,</span></strong><span style=3D'font-size:10.0pt;font-family:"Ve=
rdana",sans-serif'><br></span><strong><span style=3D'font-size:9.0pt;font=
-family:"Verdana",sans-serif'>Todd Perkins </span></strong><span style=3D=
'font-size:10.0pt;font-family:"Verdana",sans-serif'><br></span><span styl=
e=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>Customer Support</=
span><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><b=
r><img width=3D"100" height=3D"50" style=3D"width:1.0416in;height:.5208in=
" id=3D"v1_x005f_x0000_i1034" src=3D"https://attachment.freshdesk.com/inl=
ine/attachment?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDExM=
zg0NzU1NCwiZG9tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU4OT=
V9.NxviDHf-m4xw0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"><br><br><br><br></span><s=
trong><span style=3D'font-size:9.0pt;font-family:"Verdana",sans-serif'>ES=
PEC North America Inc. |</span></strong><span style=3D'font-size:9.0pt;fo=
nt-family:"Verdana",sans-serif'> Corporate Office</span><span style=3D'fo=
nt-size:10.0pt;font-family:"Verdana",sans-serif'><br></span><span style=3D=
'font-size:7.0pt;font-family:"Verdana",sans-serif'>4141 Central Parkway, =
Hudsonville, MI 49426 USA<br>Main: +1 616.896.6100</span><span style=3D'f=
ont-size:10.0pt;font-family:"Verdana",sans-serif'><br><a href=3D"https://=
432086.app.netsuite.com/mailto:support@espec.com" target=3D"_blank" rel=3D=
"noreferrer"><span style=3D"font-size:7.0pt">support@espec.com</span></a>=
<br><a href=3D"http://www.espec.com/" target=3D"_blank" rel=3D"noreferrer=
"><span style=3D"font-size:7.0pt">espec.com</span></a></span><span style=3D=
'font-size:10.0pt;font-family:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
<div>
<div class=3D"v1msonormal">
<strong><span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif;=
color:#174E86'>QUALMARK</span></strong><span style=3D'font-size:9.0pt;fon=
t-family:"Verdana",sans-serif;color:#174E86'> - a product line of ESPEC N=
orth America</span><span style=3D'font-size:10.0pt;font-family:"Georgia",=
serif'></span>
</div>
<div></div>
<div></div>
</div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><br></s=
pan><strong><span style=3D'font-size:8.0pt;font-family:"Verdana",sans-ser=
if;color:black'>CONFIDENTIALITY NOTICE :</span></strong><span style=3D'fo=
nt-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> This email t=
ransmission and any documents, files or previous email messages attached =
to it may contain information that is confidential or legally privileged.=
 If you are not the intended recipient or a person responsible for delive=
ring this transmission to the intended recipient, you are hereby notified=
 that you must not read this transmission and that any disclosure, copyin=
g, printing, distribution or use of this transmission is strictly prohibi=
ted. If you have received this transmission in error, please immediately =
notify the sender by telephone or return email and delete the original tr=
ansmission and its attachments without reading or saving in any manner. T=
hank you.</span><span style=3D'font-size:10.0pt;font-family:"Verdana",san=
s-serif'> <img width=3D"1" height=3D"1" style=3D"width:.0104in;height:.01=
04in" id=3D"v1_x005f_x0000_i1033" src=3D"https://attachment.freshdesk.com=
/inline/attachment?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6N=
DExMzg0NzU1NCwiZG9tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ND=
U4OTV9.NxviDHf-m4xw0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"></span><span style=3D=
'font-size:10.0pt;font-family:"Georgia",serif'></span>
</div>
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</div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><img wi=
dth=3D"1" height=3D"1" style=3D"width:.0104in;height:.0104in" id=3D"v1_x0=
05f_x0000_i1032" src=3D"https://attachment.freshdesk.com/inline/attachmen=
t?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDExMzg0NzU1NCwiZG=
9tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU4OTV9.NxviDHf-m4=
xw0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"></span><span style=3D'font-size:10.0pt=
;font-family:"Georgia",serif'></span>
</div>
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</div>
<div class=3D"v1msonormal">
<span style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><img wi=
dth=3D"1" height=3D"1" style=3D"width:.0104in;height:.0104in" id=3D"v1_x0=
05f_x0000_i1031" src=3D"https://attachment.freshdesk.com/inline/attachmen=
t?token=3DeyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDExMzg0NzU1NCwiZG=
9tYWluIjoiZXNwYy5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU4OTV9.NxviDHf-m4=
xw0L4nsjA6yxVK3RBQphO2tyRfp3zyxzs"></span><span style=3D'font-size:10.0pt=
;font-family:"Georgia",serif'></span>
</div>
<div></div>
<div></div>
</div></div></div></blockquote>
</div>

</span>
</blockquote>
                        </div>
</div>

</div>=

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