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Envelope-to: pamay@sapasequipment.com
Delivery-date: Thu, 24 Feb 2022 08:47:52 -0400
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Date: Thu, 24 Feb 2022 04:47:05 -0800 (PST)
From: Customer Support <support@espec.com>
Reply-To: 
	Customer Support <cases.432086.2551242_5961922_3035.d7675a4658@432086.email.netsuite.com>
To: pamay@sapasequipment.com
Message-ID: <48v7mw6vwgrwajgo71aary6nh4u41786ebfy9qfoiiyc58r6fcp8gh2hu4ovia8k@na1.netsuite.com>
Subject: RE: Case #24308: Sapas EQPT PICT ATTACHED
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<HTML><HEAD><BASE href=3D'https://432086.app.netsuite.com/'><meta http-equi=
v=3D"Content-Type" content=3D"text/html; charset=3DUTF-8"></HEAD><BODY styl=
e=3D"font-family:Verdana,Arial,Helvetica,sans-serif;font-size:10pt;">=0D=0A=
<div style=3D"color:transparent;visibility:hidden;opacity:0;font-size:0px;b=
order:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!im=
portant;display:none!important;line-height:0px!important;"><img border=3D"0=
" width=3D"1" height=3D"1" src=3D"http://click.netsuite.com/q/j4AouEADdlpuV=
u0DRS4wVg~~/AALN9wA~/RgRj-LHKPVcDc3BjQgpiFkp-F2JLGhwdUhhwYW1heUBzYXBhc2VxdW=
lwbWVudC5jb21YBAAAAAE~" alt=3D""/></div>=0D=0AThank you!&nbsp; I did not se=
e the other message come in, so I am sorry for that! =0D=0A =0D=
=0AI would really like to continue troubleshooting this chamber over the ph=
one, if possible.&nbsp; I will need an individual who will be able to do li=
ve voltage/amperage testing. =0D=0A =0D=0AIs this something we ca=
n set up=3F =0D=0A =0D=0A&nbsp;=0D=0AThank You, =0D=0ATodd Perkins =0D=
=0ACustomer Support =0D=0A<img a=
lt=3D"" src=3D"https://432086-sb2.app.netsuite.com/core/media/media.nl=3Fid=
=3D9292&amp;c=3D432086_SB2&amp;h=3D6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9=
LaNtLhJz" style=3D"float: left; width: 100px; height: 49px;" /> =0D=0A=
 =0D=0A =0D=0A =0D=0A<strong=
>ESPEC North America Inc. | Corporate Office =
=0D=0A4141 Central Parkway, Hudsonville, MI =
49426 USA =0D=0AMain: +1 616.896.6100 =0D=0Asupport@espec.com =0D=0A<a href=3D"http://www.espec.com/">espec.com</a>=0D=0A=0D=
=0A<div>QUALMARK</span=
> - a=
 product line of ESPEC North America</di=
v>=0D=0A =0D=0ACONFIDENTIALITY NOTICE :<=
/span> This email transmission=
 and any documents, files or previous email messages attached to it may con=
tain information that is confidential or legally privileged. If you are not=
 the intended recipient or a person responsible for delivering this transmi=
ssion to the intended recipient, you are hereby notified that you must not =
read this transmission and that any disclosure, copying, printing, distribu=
tion or use of this transmission is strictly prohibited. If you have receiv=
ed this transmission in error, please immediately notify the sender by tele=
phone or return email and delete the original transmission and its attachme=
nts without reading or saving in any manner. Thank you.</span=
>=0D=0A=0D=0A<hr /> From: 2 Espec North America &lt;pamay@=
sapasequipment.com&gt; =0D=0ASent: 2/22/2022 7:08 pm =
GMT-05:00 =0D=0ATo: rcruz@sapasequipment.com; support=
@espec.com =0D=0ASubject: Re: FW: Case #24308: Sapas =
EQPT PICT ATTACHED =0D=0A =0D=0A<body style=3D"font-size:10pt;fon=
t-family:&#39;georgia&#39; , &#39;palatino&#39; , serif">=0D=0ASorry Tod=
d, on my precious email the picture did not attach, you will find how the e=
quipment are on this picture.=0D=0A=0D=0A&nbsp;=0D=0A=0D=0ATh=
anks=0D=0A=0D=0A<div id=3D"signature">---=0D=0APatricia Amaya=
=0D=0A=0D=0AEngineering / Tech Support=0D=0A=0D=
=0ASapas LLC</e=
m>=0D=0A=0D=0A1151=
1 Gaston Road&nbsp; Suite A-106=0D=0A=0D=0AKaty, TX&nbsp; 77494 USA=
=0D=0A=0D=0A713-502=
-3780=0D=0A=0D=0A<a href=3D"htt=
ps://sapasequipment.com/">https://sapasequipment.c=
om</a>=0D=0A=0D=0A&nbsp;=0D=0A</div>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A=
El 2022-02-22 19:38, rcruz@sapasequipment.com escribi=
&oacute;:=0D=0A=0D=0A<blockquote style=3D"padding:0 0.4em;border-left:#=
1010ff 2px solid;margin:0" type=3D"cite">=0D=0A<div id=3D"replybody1">=0D=
=0A<div lang=3D"EN-US" style=3D"word-wrap:break-word">=0D=0A<div class=3D"v=
1WordSection1">=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<div>=0D=0A<div style=3D"border:non=
e;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">=0D=0AFrom: Customer Support &lt;support@espec.com&g=
t; =0D=0ASent: Monday, February 14, 2022 12:12 PM =0D=0ATo: rcruz@sapasequipment.com =0D=0ASu=
bject: RE: Case #24308: Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=
=0A=0D=0A&nbsp;=0D=0A=0D=0A<div>=0D=0A<img height=3D"1" id=3D"v1_x0000_i1039" style=3D"width:0.0104in;heig=
ht:0.0104in" width=3D"1" />=0D=0A</div>=0D=0A=0D=0A&quot;On a related subject, Eli just foun=
d what could be a relay&nbsp; issue.&nbsp; This is what the unit currently =
haS( see pic)s: =0D=0A(2)=
 24V DC =0D=0A(2=
)&nbsp; 60V DC =0D=0A =0D=0A =0D=0AIf we are reading the panel correctly, it shou=
ld have: =0D=0A =0D=0A =0D=0A(2) 12-24V DC =0D=0A(3) 110- 125V AC =0D=0A =0D=0A<=
br />=0D=0AIs this correct=
=3F&nbsp; If so should we change=3F Could this be the reason it doesn&#39;t=
 cool=3F&quot; =0D=0A =0D=0AFor the above - Do you have th=
e chamber plugged into a 110VAC outlet or a 208VAC outlet=3F =0D=0AThi=
s is a 208VAC chamber and plugging it into a 110VAC outlet will cause the i=
ssues we are seeing. =0D=0A =0D=0AFor the contactor names we are =
looking for, see the red arrow in the attached picture.&nbsp; Each electric=
al component should have some type of tag on it so we can refer back to the=
 schematics. =0D=0AAlso, there is a green arrow in there pointing to t=
he tags on some wafer solid-state relays - can you get me the names on each=
 tag going from left to right when viewing the picture=3F =0D=0A =
=0D=0A =0D=0A =0D=0A&nbsp; =0D=0A=0D=0A<spa=
n style=3D"font-size:9pt;font-family:'verdana' , sans-serif">Thank You,</sp=
an> =0D=0ATodd Perkins =0D=0ACustomer Support</spa=
n> =0D=0A<img id=3D"v1_x0000_i1038" /> =0D=0A =0D=0A =0D=
=0A =0D=0AESPEC North America Inc. | Corporate Office =0D=
=0A4141 Ce=
ntral Parkway, Hudsonville, MI 49426 USA =0D=0AMain: +1 616.896.6100<b=
r />=0D=0A<a href=3D"https://432086.app.netsuite.com/mailto:support@espec.c=
om" rel=3D"noopener noreferrer" target=3D"_blank">support@espec.com</a> =0D=0A<a href=3D"http://www.espec.com/" rel=3D"noopener noreferrer" targe=
t=3D"_blank">espec.com</a>=0D=0A=0D=0A<div>=0D=0AQUALMARK<sp=
an style=3D"font-size:9pt;color:#174e86"> - a product line of ESPEC North A=
merica=0D=0A</div>=0D=0A=0D=0A =0D=
=0ACONFIDENTIALITY NOTICE : This email transmis=
sion and any documents, files or previous email messages attached to it may=
 contain information that is confidential or legally privileged. If you are=
 not the intended recipient or a person responsible for delivering this tra=
nsmission to the intended recipient, you are hereby notified that you must =
not read this transmission and that any disclosure, copying, printing, dist=
ribution or use of this transmission is strictly prohibited. If you have re=
ceived this transmission in error, please immediately notify the sender by =
telephone or return email and delete the original transmission and its atta=
chments without reading or saving in any manner. Thank you. =0D=0A=
=0D=0A<div align=3D"center" class=3D"v1MsoNormal" style=3D"text-align:cente=
r">=0D=0A<hr align=3D"center" size=3D"2" width=3D"100%" /></div>=0D=0A=0D=
=0AFrom: </stro=
ng>Richar=
d Cruz &lt;<a href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequ=
ipment.com" rel=3D"noopener noreferrer" target=3D"_blank">rcruz@sapasequipm=
ent.com</a>&gt; =0D=0ASent: 2/14/2022 12:45 pm GMT-05:00 =0D=0A<s=
trong>To: </stron=
g>Todd Perkins (<a href=3D"https://432086.app.netsuite.com/mailto:Support@e=
spec.com" rel=3D"noopener noreferrer" target=3D"_blank">Support@espec.com</=
a>) =0D=0AS=
ubject: RE: Case #24308: Sapas EQPT=0D=0A=0D=0A<=
div>=0D=0AGood morning Todd=0D=0A=0D=0A&nbsp;=0D=0A=0D=0ASo please find the p=
ics along with the attached letter:=0D=0A=0D=0A&=
nbsp;=0D=0A=0D=0AHi&nbsp;&nbsp; Tod,&nbsp;</span=
>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AThanks for your support and patience as you help us resolving our issue.=
&nbsp; As mentioned over the phone, the unit heats up properly but does not=
 cool at all.&nbsp; As a matter of fact the compressors wont start either.&=
nbsp; Eli checked the compressors independently and they both work.&nbsp;</=
span>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AI am including the pics as you requested.&nbsp; If you need any oth=
er angle, please just let us know.&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=0D=
=0A&nbsp;=0D=0A=0D=0A<s=
pan style=3D"font-size:10pt;font-family:'verdana' , sans-serif">On a relate=
d subject, Eli just found what could be a relay&nbsp; issue.&nbsp; This is =
what the unit currently haS( see pic)s:=0D=0A=0D=0A(2) 24V DC=0D=0A=0D=0A(2)&nbsp; 60V DC=
=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AIf we are reading the panel correctly, it should have:=0D=0A=
=0D=0A&nbsp;=0D=0A=0D=0A(2) 12-2=
4V DC=0D=0A=0D=0A(3) 110- 125V AC=0D=
=0A=0D=0A&nbsp;=0D=0A=0D=0AIs th=
is correct=3F&nbsp; If so should we change=3F Could this be the reason it d=
oesn&#39;t cool=3F&nbsp;=0D=0A=0D=0A<sp=
an style=3D"font-size:10pt;font-family:'verdana' , sans-serif">&nbsp;</span=
>=0D=0A=0D=0AThanks again,=0D=0A=0D=0ARich=0D=0A=0D=0A&nbsp;=0D=
=0A=0D=0ARichard Cruz=0D=0A=0D=0AOwner=0D=0A=0D=0ASapas LLC=0D=0A=0D=
=0A11511 Gaston Road&nbsp; Suite A-106=0D=0A=0D=
=0AKaty, TX&nbsp; 77494 USA=0D=0A=0D=0A713-502-3780=0D=0A=0D=0A<a href=3D"https=
://sapasequipment.com" rel=3D"noopener noreferrer" target=3D"_blank">https://sapasequipment.com</a>=0D=
=0A=0D=0A&nbsp;=0D=0A=0D=0A&nbsp=
;=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<div>=
=0D=0A<div style=3D"border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0i=
n 0in 0in">=0D=0AFrom: Customer Support &l=
t;<a href=3D"https://432086.app.netsuite.com/mailto:support@espec.com" rel=
=3D"noopener noreferrer" target=3D"_blank">support@espec.com</a>&gt; =
=0D=0ASent: Monday, February 14, 2022 7:05 AM =0D=0A<=
strong>To: <a href=3D"https://432086.app.netsuite.com/mailto:rcruz=
@sapasequipment.com" rel=3D"noopener noreferrer" target=3D"_blank"> rcruz@s=
apasequipment.com</a> =0D=0ASubject: RE: Case #24308:=
 Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=0A=0D=0A&=
nbsp;=0D=0A=0D=0A<div>=0D=0A<img border=3D"0" hei=
ght=3D"1" id=3D"v1_x0000_i1037" style=3D"width:0.0104in;height:0.0104in" wi=
dth=3D"1" />=0D=0A</div>=0D=0A=0D=0A<sp=
an style=3D"font-size:10pt;font-family:'verdana' , sans-serif">Good morning=
, Rich =0D=0A =0D=0AI have not seen any photos come in.&nbsp; I w=
as keeping an eye on my job bucket as well as the unassigned bucket and I h=
ave not seen them.&nbsp; If possible, can you send them again through this =
email string=3F =0D=0A =0D=0AOne more quick question...&nbsp; Wha=
t type of voltage are you supplying to the chamber=3F =0D=0A =0D=
=0A =0D=0A =0D=0A&nbsp; =0D=0A=0D=0AThank You,=
 =0D=0ATodd Perkins =0D=0ACustomer Support<b=
r />=0D=0A<img border=3D"0" id=3D"v1_x0000_i1036" /> =0D=0A =0D=0A<=
br />=0D=0A =0D=0AESPEC North America Inc. | Corporate Office</spa=
n> =0D=0A4141 Central Parkway, Hudsonville, MI 49426 USA =0D=0AMain: +1 616=
.896.6100 =0D=0A<a href=3D"https://432086.app.netsuite.com/mailto:suppo=
rt@espec.com" rel=3D"noopener noreferrer" target=3D"_blank">support@espec.com</a> =0D=0A<a href=3D"http://ww=
w.espec.com/" rel=3D"noopener noreferrer" target=3D"_blank">espec.com</a>=0D=0A=0D=0A<div>=0D=0AQUALMARK - a product li=
ne of ESPEC North America=0D=0A</div>=0D=0A=0D=0A =0D=0ACONFIDENTIALITY NOTICE :<sp=
an style=3D"font-size:8pt;font-family:'verdana' , sans-serif;color:black"> =
This email transmission and any documents, files or previous email messages=
 attached to it may contain information that is confidential or legally pri=
vileged. If you are not the intended recipient or a person responsible for =
delivering this transmission to the intended recipient, you are hereby noti=
fied that you must not read this transmission and that any disclosure, copy=
ing, printing, distribution or use of this transmission is strictly prohibi=
ted. If you have received this transmission in error, please immediately no=
tify the sender by telephone or return email and delete the original transm=
ission and its attachments without reading or saving in any manner. Thank y=
ou. =0D=0A=0D=0A<div align=3D"center" class=3D"v1MsoNormal" style=
=3D"text-align:center">=0D=0A<hr align=3D"center" size=3D"2" width=3D"100%"=
 /></div>=0D=0A=0D=0A=
F=
rom: Richard Cruz &lt;<a href=3D"https://432086.app.netsuite.com/mai=
lto:rcruz@sapasequipment.com" rel=3D"noopener noreferrer" target=3D"_blank"=
>rcruz@sapasequipment.com</a>&gt; =0D=0ASent: 2/11/2022 5:39 pm GMT-05=
:00 =0D=0AT=
o: Todd Perkins (<a href=3D"https://432086.app.netsuite.com=
/mailto:Support@espec.com" rel=3D"noopener noreferrer" target=3D"_blank">Su=
pport@espec.com</a>) =0D=0ASubject: RE: Case #24308: Sapas EQPT=
=0D=0A=0D=0A<div>=0D=0AHi Todd,=0D=0A=0D=0A<=
p class=3D"v1MsoNormal">&nbsp;=0D=0A=0D=0AThanks so much =
for the manuals.&nbsp;&nbsp;=0D=0A=0D=0A&nbsp;</=
span>=0D=0A=0D=0AWere you able to see the pics=3F&nbsp;=
&nbsp; I am trying to identify the label you are referring to.&nbsp;=
=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AThanks,=0D=0A=0D=0A&nbsp;=0D=0A=0D=
=0ARich=0D=0A=0D=0A<spa=
n style=3D"font-size:10pt;font-family:'verdana' , sans-serif">&nbsp;=
=0D=0A=0D=0A<div>=0D=0A<div style=3D"border:none;border-top:solid #e1e1=
e1 1pt;padding:3pt 0in 0in 0in">=0D=0A<spa=
n style=3D"font-size:10pt;font-family:'verdana' , sans-serif">From:<=
/strong> =
Customer Support &lt;<a href=3D"https://432086.app.netsuite.com/mailto:supp=
ort@espec.com" rel=3D"noopener noreferrer" target=3D"_blank">support@espec.=
com</a>&gt; =0D=0ASent: Friday, February 11, 2022 4:1=
9 PM =0D=0ATo: <a href=3D"https://432086.app.netsuite=
.com/mailto:rcruz@sapasequipment.com" rel=3D"noopener noreferrer" target=
=3D"_blank"> rcruz@sapasequipment.com</a> =0D=0ASubject:</stro=
ng> Case #24308: Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=0A=0D=0A<=
p class=3D"v1MsoNormal">&nbsp;=0D=0A=0D=0A<div>=0D=0A<img =
border=3D"0" height=3D"1" id=3D"v1_x0000_i1035" style=3D"width:0.0104in;hei=
ght:0.0104in" width=3D"1" />=0D=0A</div>=0D=0A=0D=0AGood afternoon, Mr Cruz! =0D=0A =0D=0APlease follow this<a hr=
ef=3D"https://especnorthamericainc-my.sharepoint.com/:f:/g/personal/tperkin=
s_espec_com/Eqd5oIq0_H5Hg4QmpVmhg0kBGfPkjUGJmJYxtCi7U0CRtQ=3Fe=3D6PKMzl" re=
l=3D"noopener noreferrer" target=3D"_blank">=
 li=
nk</a> to download the manuals for your chamber.&nbsp; The RP=
L-SCH document is a combined Parts List and Schema. =0D=0A =0D=0A=
Let me know if you have any questions! =0D=0A =0D=0A&nbsp; </span=
>=0D=0A=0D=0AThank You, =0D=0ATodd Perkins <=
/strong> =0D=0ACustomer Support =0D=0A<img border=3D"0" id=3D"v1_x0000_i1034"=
 /> =0D=0A =0D=0A =0D=0A =0D=0AESPEC North America=
 Inc. | Corporate Office =0D=0A4141 Central Parkway, Hudsonville, MI 4=
9426 USA =0D=0AMain: +1 616.896.6100 =0D=0A<a href=3D"https://43208=
6.app.netsuite.com/mailto:support@espec.com" rel=3D"noopener noreferrer" ta=
rget=3D"_blank">support@espec.com</a><=
br />=0D=0A<a href=3D"http://www.espec.com/" rel=3D"noopener noreferrer" ta=
rget=3D"_blank">espec.com</a></=
p>=0D=0A=0D=0A<div>=0D=0AQUALMARK</sp=
an> - a product line of ESPEC North America=0D=0A</=
div>=0D=0A=0D=0A =0D=0ACONFIDENTIAL=
ITY NOTICE : This email transmission and any documents, f=
iles or previous email messages attached to it may contain information that=
 is confidential or legally privileged. If you are not the intended recipie=
nt or a person responsible for delivering this transmission to the intended=
 recipient, you are hereby notified that you must not read this transmissio=
n and that any disclosure, copying, printing, distribution or use of this t=
ransmission is strictly prohibited. If you have received this transmission =
in error, please immediately notify the sender by telephone or return email=
 and delete the original transmission and its attachments without reading o=
r saving in any manner. Thank you. <img border=3D"0" height=3D"1" id=3D"v1_x000=
0_i1033" style=3D"width:0.0104in;height:0.0104in" width=3D"1" />=
=0D=0A</div>=0D=0A=0D=0A<img border=3D"0" height=3D"1" id=
=3D"v1_x0000_i1032" style=3D"width:0.0104in;height:0.0104in" width=3D"1" />=
=0D=0A</div>=0D=0A=0D=0A<img border=3D"0" height=
=3D"1" id=3D"v1_x0000_i1031" style=3D"width:0.0104in;height:0.0104in" width=
=3D"1" />=0D=0A</div>=0D=0A</div>=0D=0A</div>=0D=0A</blockquote>=
=0D=0A</body>=0D=0A<img border=3D"0" width=3D"1" height=3D"1" alt=3D"" src=
=3D"http://click.netsuite.com/q/0NgbLob6yLB8t-NGsJWJWg~~/AALN9wA~/RgRj-LHKP=
lcDc3BjQgpiFkp-F2JLGhwdUhhwYW1heUBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~">=0D=0A=
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