Da

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Envelope-to: pamay@sapasequipment.com
Delivery-date: Thu, 24 Feb 2022 12:53:51 -0400
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Date: Thu, 24 Feb 2022 08:53:03 -0800 (PST)
From: Customer Support <support@espec.com>
Reply-To: 
	Customer Support <cases.432086.2551242_5968899_3035.972e614ed8@432086.email.netsuite.com>
To: pamay@sapasequipment.com
Message-ID: <de2ltdzx1i6ceij1yqiq5c8rm573u91lmeaqwmxlnrifudg44bfity0q0hzrq5ls@na1.netsuite.com>
Subject: RE: Case #24308: Sapas EQPT PICT ATTACHED
MIME-Version: 1.0

<HTML><HEAD><BASE href=3D'https://432086.app.netsuite.com/'><meta http-equi=
v=3D"Content-Type" content=3D"text/html; charset=3DUTF-8"></HEAD><BODY styl=
e=3D"font-family:Verdana,Arial,Helvetica,sans-serif;font-size:10pt;">=0D=0A=
<div style=3D"color:transparent;visibility:hidden;opacity:0;font-size:0px;b=
order:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!im=
portant;display:none!important;line-height:0px!important;"><img border=3D"0=
" width=3D"1" height=3D"1" src=3D"http://click.netsuite.com/q/hAl0fhtdBvUSb=
UFEQbGXwA~~/AALN9wA~/RgRj-OtwPVcDc3BjQgpiFvC3F2JXrcp2UhhwYW1heUBzYXBhc2VxdW=
lwbWVudC5jb21YBAAAAAE~" alt=3D""/></div>=0D=0AThank you! =0D=0A =
=0D=0A616-896-6170 is the phone number to Customer Support - when calling i=
n, just ask for Todd.&nbsp; I do have a meeting today from 1pm to approx. 2=
:30pm eastern. =0D=0AIf you would prefer to have me call, let me know =
the time and number. =0D=0A =0D=0A&nbsp;=0D=0AThank You, =0D=0ATodd Perkins =
 =0D=0ACustomer Support =0D=
=0A<img alt=3D"" src=3D"https://432086-sb2.app.netsuite.com/core/media/medi=
a.nl=3Fid=3D9292&amp;c=3D432086_SB2&amp;h=3D6-jQCNzjIysA9VUJK4EpVKnOKmzYQso=
62xVVJVT9LaNtLhJz" style=3D"float: left; width: 100px; height: 49px;" /><br=
 />=0D=0A =0D=0A =0D=0A =0D=0AESPEC North America Inc. | Corporate Office</span=
> =0D=0A4141 Central Parkway, Hudsonvil=
le, MI 49426 USA =0D=0AMain: +1 616.896.6100 =0D=0Asupport@espec.=
com =0D=0A<a href=3D"http://www.espec.com/">espec.com</a>=
=0D=0A=0D=0A<div><=
font size=3D"1">QUAL=
MARK - a product line of ESPEC North America</s=
pan></div>=0D=0A =0D=0ACONFIDENTIALITY N=
OTICE : This email tran=
smission and any documents, files or previous email messages attached to it=
 may contain information that is confidential or legally privileged. If you=
 are not the intended recipient or a person responsible for delivering this=
 transmission to the intended recipient, you are hereby notified that you m=
ust not read this transmission and that any disclosure, copying, printing, =
distribution or use of this transmission is strictly prohibited. If you hav=
e received this transmission in error, please immediately notify the sender=
 by telephone or return email and delete the original transmission and its =
attachments without reading or saving in any manner. Thank you.</spa=
n>=0D=0A=0D=0A<hr /> From: 2 Espec North America &l=
t;pamay@sapasequipment.com&gt; =0D=0ASent: 2/24/2022 =
11:06 am GMT-05:00 =0D=0ATo: Todd Perkins (Support@es=
pec.com) =0D=0ASubject: Re: Case #24308: Sapas EQPT P=
ICT ATTACHED =0D=0A =0D=0A<body style=3D"font-size:10pt;font-fami=
ly:&#39;georgia&#39; , &#39;palatino&#39; , serif">=0D=0AHi Todd, mornin=
g. We sure can, let me know where I can call you and at what time=3F=0D=
=0A=0D=0A<div id=3D"signature">---=0D=0APatricia Amaya</=
span>=0D=0A=0D=0AEngineering / Tech Support=0D=0A=0D=0ASapas LLC</=
p>=0D=0A=0D=0A11511 Gaston Ro=
ad&nbsp; Suite A-106=0D=0A=0D=0A=
<s=
pan class=3D"v1size">Katy, TX&nbsp; 77494 USA=0D=0A=0D=0A=
713-502-3780=
=0D=0A=0D=0A<a href=3D"https://sapaseq=
uipment.com/">https://sapasequipment.com</a=
>=0D=0A=0D=0A&nb=
sp;=0D=0A</div>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AEl 2022-02-24 08:47, Customer Support escribi&oacute;:=0D=0A=
=0D=0A<blockquote style=3D"padding:0 0.4em;border-left:#1010ff 2px solid;ma=
rgin:0" type=3D"cite">=0D=0A<div id=3D"replybody1">=0D=0A<div style=3D"font=
-family:'verdana' , 'arial' , 'helvetica' , sans-serif;font-size:10pt">=0D=
=0A<div style=3D"font-size:0px;border:0;max-height:1px;width:1px;margin:0px=
;padding:0px;border-width:0px !important;display:!important;line-height:0px=
 !important"><img border=3D"0" height=3D"1" src=3D"http://click.netsuite.co=
m/q/j4AouEADdlpuVu0DRS4wVg~~/AALN9wA~/RgRj-LHKPVcDc3BjQgpiFkp-F2JLGhwdUhhwY=
W1heUBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~" width=3D"1" /></div>=0D=0AThank yo=
u!&nbsp; I did not see the other message come in, so I am sorry for that!<b=
r />=0D=0A =0D=0AI would really like to continue troubleshooting this =
chamber over the phone, if possible.&nbsp; I will need an individual who wi=
ll be able to do live voltage/amperage testing. =0D=0A =0D=0AIs t=
his something we can set up=3F =0D=0A =0D=0A&nbsp;=0D=0AThank You, =0D=0ATodd Perkins </stron=
g> =0D=0ACustomer Support<=
br />=0D=0A<img src=3D"https://432086-sb2.app.netsuite.com/core/media/media=
.nl=3Fid=3D9292&amp;c=3D432086_SB2&amp;h=3D6-jQCNzjIysA9VUJK4EpVKnOKmzYQso=
62xVVJVT9LaNtLhJz" style=3D"width:100px;height:49px" /> =0D=0A =
=0D=0A =0D=0A =0D=0AESPEC =
North America Inc. | Corporate Office =0D=0A4141 Central Parkway, Hudsonville, MI 49426 USA =
=0D=0AMain: +1 616.896.6100 =0D=0Asupport@espec.com =0D=0A<a href=
=3D"http://www.espec.com/" rel=3D"noopener noreferrer" target=3D"_blank">es=
pec.com</a>=0D=0A=0D=0A<div><sp=
an style=3D"font-size:11pt">QUALMARK</=
span> =
- a product line of ESPEC North America</div>=
=0D=0A =0D=0ACONFIDENTIALITY NOTICE : This email transmission and any doc=
uments, files or previous email messages attached to it may contain informa=
tion that is confidential or legally privileged. If you are not the intende=
d recipient or a person responsible for delivering this transmission to the=
 intended recipient, you are hereby notified that you must not read this tr=
ansmission and that any disclosure, copying, printing, distribution or use =
of this transmission is strictly prohibited. If you have received this tran=
smission in error, please immediately notify the sender by telephone or ret=
urn email and delete the original transmission and its attachments without =
reading or saving in any manner. Thank you.=0D=0A=0D=0A<hr />=
From: 2 Espec North America &lt;pamay@sapasequipment.com&g=
t; =0D=0ASent: 2/22/2022 7:08 pm GMT-05:00 =0D=
=0ATo: rcruz@sapasequipment.com; support@espec.com =
=0D=0ASubject: Re: FW: Case #24308: Sapas EQPT PICT ATTACH=
ED =0D=0A&nbsp;=0D=0A<div style=3D"font-size:10pt;font-family:'georgia=
' , 'palatino' , serif">=0D=0ASorry Todd, on my precious email the pictu=
re did not attach, you will find how the equipment are on this picture.=
=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AThanks=0D=0A=0D=0A<div id=3D"v1=
signature">---=0D=0APatricia Amaya=0D=0A=0D=
=0AEngine=
ering / Tech Support=0D=0A=0D=0A=
Sapas LLC=0D=0A=0D=0A=
11511 Gaston Road&nbsp; S=
uite A-106=0D=0A=0D=0AKaty, TX&nbsp; 77494 USA=0D=0A=0D=0A713-502-3780</=
span>=0D=0A=0D=0A<a href=3D"https://sapas=
equipment.com/" rel=3D"noopener noreferrer" target=3D"_blank">https://sapasequipment.com</a>=0D=0A=0D=
=0A&nbsp;=0D=
=0A</div>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AEl 20=
22-02-22 19:38, rcruz@sapasequipment.com escribi&oacute;:=0D=0A=0D=0A<b=
lockquote style=3D"padding:0 0.4em;border-left:#1010ff 2px solid;margin:0">=
=0D=0A<div id=3D"v1replybody1">=0D=0A<div lang=3D"EN-US" style=3D"word-wrap=
:break-word">=0D=0A<div class=3D"v1v1WordSection1">=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=
=0D=0A<div>=0D=0A<div style=3D"border:none;border-top:solid #e1e1e1 1pt;pad=
ding:3pt 0in 0in 0in">=0D=0AFrom:</stron=
g> Customer Support &lt;support@espec.com&gt; =0D=0ASent:</str=
ong> Monday, February 14, 2022 12:12 PM =0D=0ATo: rcr=
uz@sapasequipment.com =0D=0ASubject: RE: Case #24308:=
 Sapas EQPT=0D=0A</div>=0D=0A</div>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<div>=0D=0A<img height=3D"1" id=
=3D"v1v1_x0000_i1039" style=3D"width:0.0104in;height:0.0104in" width=3D"1" =
/>=0D=0A</div>=0D=0A=0D=0A&quot;On a related subject, Eli just found what could be a relay=
&nbsp; issue.&nbsp; This is what the unit currently haS( see pic)s:<=
br />=0D=0A(2) 24V DC =0D=
=0A(2)&nbsp; 60V DC<b=
r />=0D=0A =0D=0A =0D=0AIf we are reading the panel correctly, it should have: =
=0D=0A =0D=0A =0D=0A(2) 12-24V DC =0D=0A(3) 110- 125V AC =0D=0A =0D=0A =0D=0AIs this correct=3F&nbsp; If so should =
we change=3F Could this be the reason it doesn&#39;t cool=3F&quot;<b=
r />=0D=0A =0D=0AFor the above - Do you have the chamber plugged into =
a 110VAC outlet or a 208VAC outlet=3F =0D=0AThis is a 208VAC chamber a=
nd plugging it into a 110VAC outlet will cause the issues we are seeing.<br=
 />=0D=0A =0D=0AFor the contactor names we are looking for, see the re=
d arrow in the attached picture.&nbsp; Each electrical component should hav=
e some type of tag on it so we can refer back to the schematics. =0D=
=0AAlso, there is a green arrow in there pointing to the tags on some wafer=
 solid-state relays - can you get me the names on each tag going from left =
to right when viewing the picture=3F =0D=0A =0D=0A =0D=0A<br=
 />=0D=0A&nbsp; =0D=0A=0D=0AThank You, =0D=
=0ATodd Perkins </=
span> =0D=0ACustomer Support =0D=0A<img id=3D"v1v1_x=
0000_i1038" /> =0D=0A =0D=0A =0D=0A =0D=0A<stron=
g>ESPEC No=
rth America Inc. | Corporate Office =0D=0A4141 Central Parkway, Hudson=
ville, MI 49426 USA =0D=0AMain: +1 616.896.6100 =0D=0A<a href=3D"=
https://432086.app.netsuite.com/mailto:support@espec.com" rel=3D"noopener n=
oreferrer" target=3D"_blank">support@espec.com</a> =0D=0A<a href=3D"ht=
tp://www.espec.com/" rel=3D"noopener noreferrer" target=3D"_blank">espec.co=
m</a>=0D=0A=0D=0A<div>=0D=0A<=
span style=3D"color:#174e86">QUALMARK - a product line of ESPEC North America=
=0D=0A</div>=0D=0A=0D=0A =0D=0A<spa=
n style=3D"font-size:8pt;font-family:'verdana' , sans-serif;color:black">CO=
NFIDENTIALITY NOTICE : This email transmission and any do=
cuments, files or previous email messages attached to it may contain inform=
ation that is confidential or legally privileged. If you are not the intend=
ed recipient or a person responsible for delivering this transmission to th=
e intended recipient, you are hereby notified that you must not read this t=
ransmission and that any disclosure, copying, printing, distribution or use=
 of this transmission is strictly prohibited. If you have received this tra=
nsmission in error, please immediately notify the sender by telephone or re=
turn email and delete the original transmission and its attachments without=
 reading or saving in any manner. Thank you. =0D=0A=0D=0A<div alig=
n=3D"center" class=3D"v1v1MsoNormal" style=3D"text-align:center">=0D=0A<hr =
align=3D"center" size=3D"2" width=3D"100%" /></div>=0D=0A=0D=0AFrom: Richard Cruz &lt;<a=
 href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequipment.com" r=
el=3D"noopener noreferrer" target=3D"_blank">rcruz@sapasequipment.com</a>&g=
t; =0D=0ASe=
nt: 2/14/2022 12:45 pm GMT-05:00 =0D=0ATo: Todd Perkin=
s (<a href=3D"https://432086.app.netsuite.com/mailto:Support@espec.com" rel=
=3D"noopener noreferrer" target=3D"_blank">Support@espec.com</a>) =0D=
=0ASubject: </sp=
an>RE: Case #24308: Sapas EQPT=0D=0A=0D=0A<div>=0D=0A<p=
 class=3D"v1v1MsoNormal">Good morning Todd=0D=0A=0D=0A&=
nbsp;=0D=0A=0D=0ASo please find the pics along=
 with the attached letter:=0D=0A=0D=0A&nbsp;</=
span>=0D=0A=0D=0AHi&nbsp;&nbsp; Tod,&nbsp;=
=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AThanks for your support and patience as you help us resolving our issue.&=
nbsp; As mentioned over the phone, the unit heats up properly but does not =
cool at all.&nbsp; As a matter of fact the compressors wont start either.&n=
bsp; Eli checked the compressors independently and they both work.&nbsp;</s=
pan>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AI am including the pics as you requested.&nbsp; If you need any o=
ther angle, please just let us know.&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=
=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AOn a related subject, Eli just found what could be a relay&nbsp; issue.&n=
bsp; This is what the unit currently haS( see pic)s:=0D=0A=0D=0A=
(2) 24V DC=0D=0A=0D=0A(2)&nb=
sp; 60V DC=0D=0A=0D=0A&nbsp;=0D=0A=
=0D=0AIf we are reading the panel correctly, it should ha=
ve:=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<p=
 class=3D"v1v1MsoNormal">(2) 12-24V DC=0D=0A=0D=0A(3) 1=
10- 125V AC=0D=0A=0D=0A&nbsp;=0D=0A=
=0D=0AIs this correct=3F&nbsp; If so should we change=3F =
Could this be the reason it doesn&#39;t cool=3F&nbsp;=0D=0A=0D=
=0A&nbsp;=0D=0A=0D=0AThanks =
again,=0D=0A=0D=0ARich=0D=0A=0D=0A<=
p class=3D"v1v1MsoNormal">&nbsp;=0D=0A=0D=0A<s=
pan style=3D"font-size:10pt;font-family:'verdana' , sans-serif">Richard Cru=
z=0D=0A=0D=0AOwner=0D=0A=0D=0ASapas LLC=0D=0A=0D=0A<sp=
an style=3D"font-size:10pt;font-family:'verdana' , sans-serif">11511 Gaston=
 Road&nbsp; Suite A-106=0D=0A=0D=0A<s=
pan style=3D"font-size:10pt;font-family:'verdana' , sans-serif">Katy, TX&nb=
sp; 77494 USA=0D=0A=0D=0A713-502-3780<=
/p>=0D=0A=0D=0A<a href=3D"https://sapasequipment.com" rel=
=3D"noopener noreferrer" target=3D"_blank">ht=
tps://sapasequipment.com</a>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A&nbsp;=0D=0A=0D=
=0A&nbsp;=0D=0A=0D=0A<div>=0D=0A<div style=3D"=
border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">=0D=0AFrom: Customer Support &lt;<a href=3D"https:/=
/432086.app.netsuite.com/mailto:support@espec.com" rel=3D"noopener noreferr=
er" target=3D"_blank">support@espec.com</a>&gt; =0D=0ASent:</s=
trong> Monday, February 14, 2022 7:05 AM =0D=0ATo: <a=
 href=3D"https://432086.app.netsuite.com/mailto:rcruz@sapasequipment.com" r=
el=3D"noopener noreferrer" target=3D"_blank"> rcruz@sapasequipment.com</a><=
br />=0D=0ASubject: RE: Case #24308: Sapas EQPT=
=0D=0A</div>=0D=0A</div>=0D=0A=0D=0A&nbsp;=0D=
=0A=0D=0A<div>=0D=0A<img border=3D"0" height=3D"1" id=3D"v=
1v1_x0000_i1037" style=3D"width:0.0104in;height:0.0104in" width=3D"1" /></s=
pan>=0D=0A</div>=0D=0A=0D=0AGood morning, Rich =
=0D=0A =0D=0AI have not seen any photos come in.&nbsp; I was keeping a=
n eye on my job bucket as well as the unassigned bucket and I have not seen=
 them.&nbsp; If possible, can you send them again through this email string=
=3F =0D=0A =0D=0AOne more quick question...&nbsp; What type of vo=
ltage are you supplying to the chamber=3F =0D=0A =0D=0A =0D=
=0A =0D=0A&nbsp; =0D=0A=0D=0AThank You,<br=
 />=0D=0ATodd Perkins =0D=0ACustomer Support =0D=0A<s=
pan style=3D"font-size:10pt;font-family:'verdana' , sans-serif"><img border=
=3D"0" id=3D"v1v1_x0000_i1036" /> =0D=0A =0D=0A =0D=
=0A =0D=0AESPEC North America Inc. | Corporate Office =0D=
=0A4141 Ce=
ntral Parkway, Hudsonville, MI 49426 USA =0D=0AMain: +1 616.896.6100</=
span> =0D=0A<a href=3D"https://432086.app.netsuite.com/mailto:support@espec.com=
" rel=3D"noopener noreferrer" target=3D"_blank">support@espec.com</a> =0D=0A<a href=3D"http://www.espec.com/=
" rel=3D"noopener noreferrer" target=3D"_blank">espec.com</a>=0D=0A=0D=0A<div>=0D=0AQUALMARK - a product line of ESPE=
C North America=0D=0A</div>=0D=0A=0D=0A =0D=0ACONFIDENTIALITY NOTICE : This ema=
il transmission and any documents, files or previous email messages attache=
d to it may contain information that is confidential or legally privileged.=
 If you are not the intended recipient or a person responsible for deliveri=
ng this transmission to the intended recipient, you are hereby notified tha=
t you must not read this transmission and that any disclosure, copying, pri=
nting, distribution or use of this transmission is strictly prohibited. If =
you have received this transmission in error, please immediately notify the=
 sender by telephone or return email and delete the original transmission a=
nd its attachments without reading or saving in any manner. Thank you.</spa=
n> </span=
>=0D=0A=0D=0A<div align=3D"center" class=3D"v1v1MsoNormal" style=3D"tex=
t-align:center">=0D=0A<hr align=3D"center" size=3D"2" width=3D"100%" /></di=
v>=0D=0A=0D=0A<stro=
ng>From: =
Richard Cruz &lt;<a href=3D"https://432086.app.netsuite.com/mailto:r=
cruz@sapasequipment.com" rel=3D"noopener noreferrer" target=3D"_blank">rcru=
z@sapasequipment.com</a>&gt; =0D=0ASent: 2/11/2022 5:39 pm GMT-05:00<b=
r />=0D=0ATo: </=
span>Todd Perkins (<a href=3D"https://432086.app.netsuite.com/mail=
to:Support@espec.com" rel=3D"noopener noreferrer" target=3D"_blank">Support=
@espec.com</a>) =0D=0ASubject: RE: Case #24308: Sapas EQPT=
=0D=0A=0D=0A<div>=0D=0AHi Todd,=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<spa=
n style=3D"font-size:10pt;font-family:'verdana' , sans-serif">Thanks so muc=
h for the manuals.&nbsp;&nbsp;=0D=0A=0D=0A&nbs=
p;=0D=0A=0D=0AWere you able to see the pics=3F=
&nbsp;&nbsp; I am trying to identify the label you are referring to.&nbsp;<=
/span>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0AThanks,=0D=0A=0D=0A&nbsp;</=
p>=0D=0A=0D=0ARich=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<div>=0D=0A<div style=3D"border:none;border-=
top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">=0D=0AFrom: Customer Support &lt;<a href=3D"https://432086.app.netsuit=
e.com/mailto:support@espec.com" rel=3D"noopener noreferrer" target=3D"_blan=
k">support@espec.com</a>&gt; =0D=0ASent: Friday, Febr=
uary 11, 2022 4:19 PM =0D=0ATo: <a href=3D"https://43=
2086.app.netsuite.com/mailto:rcruz@sapasequipment.com" rel=3D"noopener nore=
ferrer" target=3D"_blank"> rcruz@sapasequipment.com</a> =0D=0A=
Subject: Case #24308: Sapas EQPT=0D=0A</div>=0D=0A</div=
>=0D=0A=0D=0A&nbsp;=0D=0A=0D=0A<div>=0D=0A<img border=3D"0" height=3D"1" id=3D"v1v1_x0000_i1035" style=
=3D"width:0.0104in;height:0.0104in" width=3D"1" />=0D=0A</div>=
=0D=0A=0D=0AGood afternoon, Mr Cruz! =0D=0A =0D=
=0APlease follow this<a href=3D"https://especnorthamericainc-my.sharepoint.=
com/:f:/g/personal/tperkins_espec_com/Eqd5oIq0_H5Hg4QmpVmhg0kBGfPkjUGJmJYxt=
Ci7U0CRtQ=3Fe=3D6PKMzl" rel=3D"noopener noreferrer" target=3D"_blank"><span=
 class=3D"v1v1MsoSmartlink"> link</a> to download the manuals fo=
r your chamber.&nbsp; The RPL-SCH document is a combined Parts List and Sch=
ema. =0D=0A =0D=0ALet me know if you have any questions! =0D=
=0A =0D=0A&nbsp; =0D=0A=0D=0AThank You,<br=
 />=0D=0ATodd Perkins =0D=0ACustomer Support =0D=0A<s=
pan style=3D"font-size:10pt;font-family:'verdana' , sans-serif"><img border=
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=0A =0D=0AESPEC North America Inc. | Corporate Office =0D=
=0A4141 Ce=
ntral Parkway, Hudsonville, MI 49426 USA =0D=0AMain: +1 616.896.6100</=
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" rel=3D"noopener noreferrer" target=3D"_blank">espec.com</a>=0D=0A=0D=0A<div>=0D=0AQUALMARK - a product line of ESPE=
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