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✏️ Editing: 1648755210.M423522P693102.aristoteles.x5servers.com,S=10068,W=10305:2,S

Envelope-to: pamay@sapasequipment.com
Delivery-date: Thu, 31 Mar 2022 15:33:30 -0400
MIME-Version: 1.0
Date: Thu, 31 Mar 2022 19:32:47 +0000
From: Biodot support <support@biodot.com>
Reply-To: Biodot support <support@biodot.com>
To: pamay@sapasequipment.com
Message-ID: <624601df365b6_2152b13a7637dd4442423f.sidekiq-frequent-fd-poduseast1-main3-blue-748788b6f9-854z7@email.freshdesk.com>
In-Reply-To: <61fc0fa38732a_1f92aca7e886260757214d.sidekiq-frequent-fd-poduseast1-main3-green-b7d648f7f-fr6gc@notification.freshdesk.com>
References: <61fc0fa38732a_1f92aca7e886260757214d.sidekiq-frequent-fd-poduseast1-main3-green-b7d648f7f-fr6gc@notification.freshdesk.com>
Subject: Re: Biodot XYZ 3000
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sent-on: 2022-03-31 19:32:47 +0000

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Hi Patricia Amaya,  Please reply to your ticket here: https://biodot.fres=
hdesk.com/support/tickets/public/822a8598fa3206da6c596932666a5838486890c1=
ef2fe397326f553a6e95ecc3  =E2=80=8B  Patricia,  I'm reviewing some old ti=
ckets and it seems you have an End of Life system that we can no longer p=
rovide the parts. =C2=A0I can put you in touch with our sales department =
if you wish? =C2=A0They can discuss the purchase of a new machine. =C2=A0=
If I don't hear from you, I will close the ticket.  =E2=80=8B  BF        =
  =

On
                            Thu, 3 Feb at  9:41 AM
                            ,  Biodot support <support@biodot.com>  wrote=
:
                             =

Hi Patricia Amaya,  Please reply to your ticket here: https://biodot.fr=
eshdesk.com/public/tickets/822a8598fa3206da6c596932666a5838486890c1ef2fe3=
97326f553a6e95ecc3  =

In reviewing the serial number of this instrument, this is a legacy unit=
 that we can offer parts as long as they're available. =C2=A0This is a 1s=
t gen unit and if Service determines that the CPU board needs to be repla=
ced, please note that we no longer offer that board and there is no repla=
cement. =C2=A0This unit is about 20 years old. =

I will have Service follow up with you on this open issue. =

Thanks =

=E2=80=8BBioDot Support =

On
                            Thu, 3 Feb at  9:23 AM
                            ,  Patricia Amaya <pamay@sapasequipment.com> =
 wrote:
                             =

I've tried running the equipment but it shows a CheckSum error on the sc=
reen, I'm attaching the picture

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