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✏️ Editing: 1601992814.M885043P308083.aristoteles.x5servers.com,S=14254,W=14547:2,S

From: <rcruz@sapasequipment.com>
To: "'LED NA Call Center- Technical Support'" <technicalsupport.led@thermofisher.com>
Cc: "'Paige Czarnecki'" <pczarnecki@cleancroptech.com>
References: <ao9vE000000000000000000000000000000000000000000000QHS4YZ00lllXZhVDTfeNBNzQht-Jpg@sfdc.net>
In-Reply-To: <ao9vE000000000000000000000000000000000000000000000QHS4YZ00lllXZhVDTfeNBNzQht-Jpg@sfdc.net>
Subject: RE: Regarding your recent Technical Support Inquiry Case number: 03284706 [ ref:_00D606yt2._5000z1Te7sJ:ref ]
Date: Tue, 6 Oct 2020 09:00:23 -0500
Message-ID: <000601d69be9$158c4d90$40a4e8b0$@sapasequipment.com>
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Thanks Frantz for your response. I am copying Paige as she is the one
dealing with these issues.

Paige,

Please feel free to add anything else.

Thanks again,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: LED NA Call Center- Technical Support
<technicalsupport.led@thermofisher.com> 
Sent: Tuesday, October 6, 2020 7:21 AM
To: rcruz@sapasequipment.com
Subject: Regarding your recent Technical Support Inquiry Case number:
03284706 [ ref:_00D606yt2._5000z1Te7sJ:ref ]

Hi Richard,

Try to lubricate the rotor pins, so that the buckets swing out freely, and
see if that helps. Also, are you getting an imbalance error?

Frantz Gay
Technical Support Representative
Unity Lab Services, LED Products
Telephone: 800-438-4851
www.unitylabservices.com
<https://tfs-2.my.salesforce.com/servlet/servlet.ImageServer?oid=00D600000
006yt2&esid=0180z0000115zif>

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(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1>Thanks Frantz for your response. I am copying Paige as =
she is the one dealing with these issues.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Paige, =
<o:p></o:p>Please feel free to add anything =
else.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks =
again, <o:p></o:p><o:p>&nbsp;</o:p>Richard Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p>https://sapasequipment.com<o:p></o:p><o:p>&nbsp;</o:p><img width=3D147 height=3D87 =
style=3D'width:1.5277in;height:.9097in' id=3D"Picture_x0020_2" =
src=3D"cid:image001.jpg@01D69BBF.1FA03460"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: LED NA Call Center- Technical =
Support &lt;technicalsupport.led@thermofisher.com&gt; Sent: =
Tuesday, October 6, 2020 7:21 AM To: =
rcruz@sapasequipment.com Subject: Regarding your recent =
Technical Support Inquiry Case number: 03284706 [ =
ref:_00D606yt2._5000z1Te7sJ:ref ]<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Richard, Try to lubricate the rotor pins, so that the buckets =
swing out freely, and see if that helps. Also, are you getting an =
imbalance error? Frantz Gay Technical Support =
Representative Unity Lab Services, LED Products Telephone: =
800-438-4851 www.unitylabservices.com<img id=3D"_x0000_i1025" =
src=3D"https://tfs-2.my.salesforce.com/servlet/servlet.ImageServer?oid=3D=
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