Da

✏️ Editing: 1602164618.M921371P2259275.aristoteles.x5servers.com,S=21531,W=22089:2,S

From: <rcruz@sapasequipment.com>
To: "'Nan Su'" <nan.su@acepixbio.com>
References: <025701d69d04$fe2cd7b0$fa868710$@sapasequipment.com> <28ae01d69d21$649423c0$2dbc6b40$@acepixbio.com>
In-Reply-To: <28ae01d69d21$649423c0$2dbc6b40$@acepixbio.com>
Subject: RE: Information on damages during shipping: Leica lab unit
Date: Thu, 8 Oct 2020 08:44:03 -0500
Message-ID: <007601d69d79$19242090$4b6c61b0$@sapasequipment.com>
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Hi Nan,

So you have the users password but not the supervisor?  I am trying to
locate the previous user of this unit..will stay in touch.  Rich

From: Nan Su <nan.su@acepixbio.com> 
Sent: Wednesday, October 7, 2020 10:16 PM
To: rcruz@sapasequipment.com
Subject: RE: Information on damages during shipping: Leica lab unit

Hi Rich,

Thank you so much for working on this and really appreciate your help! If
there's a way to get the supervisor's password, we can start using it.

Thanks again!

Nan

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Wednesday, October 7, 2020 4:53 PM
To: 'Nan Su' <nan.su@acepixbio.com <mailto:nan.su@acepixbio.com> >
Subject: FW: Information on damages during shipping: Leica lab unit

Hi Nan,

As you can see in the first attachment( claim) R&L's claim department has
denied our claim.  The reason given is they state that when they delivered
the crate to your location someone signed and "acknowledged the freight
was in good condition, except as noted.  There was no notation of any loss
or damage to the freight or the outer packaging".  I am contesting this
with my R&L sales rep and we will see what happens.  Regardless I
purchased another plexiglass for your unit; I will arrange to have it
shipped.  In the meantime I will stay in contact with my R&L salesrep and
keep you posted.  Obviously feel free to add or contradict anything they
put in their letter.

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Wednesday, September 30, 2020 1:41 PM
To: 'Cory Rank' <cory.rank@rlcarriers.com
<mailto:cory.rank@rlcarriers.com> >
Subject: Information on damages during shipping: Leica lab unit

Hi Cory,

I appreciate your time yesterday. As discussed I received the following
letter from R&L claims dept denying our claim.  I have included various
files including

*	Pictures of lab item and crate right before being shipped
*	Pictures taken of crate and unit as it was received on Aug 21st at
7:39pm   ( dates noted in screen shot)
*	Email from customer/ laboratory customer stating what was damaged.
By this time he had time to open, fully revise and test
*	Claim I filled out

I truly appreciate your involvement in this matter as this is a lab unit
we carefully packed and had custom crated in order to avoid such
eventualities. My understanding is that the unit still works but there are
damaged and broken components that need to be replaced. My customer
explains in further details these damages.

I have basically transferred all my shipping business to R&L during the
past couple months as I think you have a great customer service and
Account Executive support. You have truly EARNED my business. Our business
continues to expand and we NEED a shipping partner along the way. However
when such eventualities happen, which they will, I need a partner that
will support me when I have done everything reasonable to protect my
customers cargo.

Respectfully,

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1>Hi Nan, <o:p></o:p><o:p>&nbsp;</o:p>So you have =
the users password but not the supervisor?&nbsp; I am trying to locate =
the previous user of this unit&#8230;.will stay in touch.&nbsp; =
Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Nan Su =
&lt;nan.su@acepixbio.com&gt; Sent: Wednesday, October 7, 2020 =
10:16 PM To: rcruz@sapasequipment.com Subject: RE: =
Information on damages during shipping: Leica lab =
unit<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>Thank you so much for working on this and really =
appreciate your help! If there&#8217;s a way to get the =
supervisor&#8217;s password, we can start using it.<o:p></o:p><o:p>&nbsp;</o:p>Thanks =
again!<o:p></o:p><o:p>&nbsp;</o:p>Nan<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, October 7, 2020 4:53 PM To: 'Nan =
Su' &lt;<a =
href=3D"mailto:nan.su@acepixbio.com">nan.su@acepixbio.com</a>&gt; S=
ubject: FW: Information on damages during shipping: Leica lab =
unit<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Nan, =
<o:p></o:p><o:p>&nbsp;</o:p>As you can see in the first attachment( claim) =
R&amp;L&#8217;s claim department has denied our claim.&nbsp; The reason =
given is they state that when they delivered the crate to your location =
someone signed and &#8220;acknowledged the freight was in good =
condition, except as noted.&nbsp; There was no notation of any loss or =
damage to the freight or the outer packaging&#8221;.&nbsp; I am =
contesting this with my R&amp;L sales rep and we will see what =
happens.&nbsp; Regardless I purchased another plexiglass for your unit; =
I will arrange to have it shipped.&nbsp; In the meantime I will stay in =
contact with my R&amp;L salesrep and keep you posted.&nbsp; Obviously =
feel free to add or contradict anything they put in their letter.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Rich <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, September 30, 2020 1:41 PM To: =
'Cory Rank' &lt;<a =
href=3D"mailto:cory.rank@rlcarriers.com">cory.rank@rlcarriers.com</a>&gt;=
 Subject: Information on damages during shipping: Leica lab =
unit<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Cory, =
<o:p></o:p><o:p>&nbsp;</o:p>I appreciate your time yesterday. As discussed I =
received the following letter from R&amp;L claims dept denying our =
claim.&nbsp; I have included various files including<o:p></o:p><o:p>&nbsp;</o:p><ul style=3D'margin-top:0in' =
type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>Pictures of lab item =
and crate right before being shipped<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l1 level1 =
lfo3'>Pictures taken of crate and unit as it was received on Aug =
21st at 7:39pm&nbsp;&nbsp; ( dates noted in screen =
shot)<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>Email from customer/ =
laboratory customer stating what was damaged. By this time he had time =
to open, fully revise and test<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l1 level1 =
lfo3'>Claim I filled out<o:p></o:p></li></ul><o:p>&nbsp;</o:p>I truly =
appreciate your involvement in this matter as this is a lab unit we =
carefully packed and had custom crated in order to avoid such =
eventualities. My understanding is that the unit still works but there =
are damaged and broken components that need to be replaced. My customer =
explains in further details these damages. <o:p></o:p>&nbsp;I have basically transferred all my shipping =
business to R&amp;L during the past couple months as I think you have a =
great customer service and Account Executive support. You have truly =
EARNED my business. Our business continues to expand and we NEED a =
shipping partner along the way. However when such eventualities happen, =
which they will, I need a partner that will support me when I have done =
everything reasonable to protect my customers cargo.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Respectfully, <o:p></o:p><o:p>&nbsp;</o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com">https://sapasequipment.com</a><o:p></=
o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D69D4F.2CB95910"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p></div></body></html>
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