Da

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From: <rcruz@sapasequipment.com>
To: "'Jill Magnus'" <jmagnus@dtxpharma.com>,
	<electrophoresis@agilent.com>
References: <MWHPR1201MB0176B3B2D1BBB991D74D04B68B070@MWHPR1201MB0176.namprd12.prod.outlook.com> <59E26562-CBE6-44E2-AFD7-0919792F9684@dtxpharma.com>
In-Reply-To: <59E26562-CBE6-44E2-AFD7-0919792F9684@dtxpharma.com>
Subject: RE: Key for communication with BA instrument - Service Request: 8103281657
Date: Mon, 12 Oct 2020 17:26:03 -0500
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Yes, thank you!

From: Jill Magnus <jmagnus@dtxpharma.com>
Sent: Monday, October 12, 2020 4:58 PM
To: electrophoresis@agilent.com
Cc: rcruz@sapasequipment.com
Subject: Re: Key for communication with BA instrument - Service Request: 
8103281657

Thank you Lesley! It seemed to work. I will run a chip tomorrow to be sure.

Jill

On Oct 12, 2020, at 2:36 PM, electrophoresis@agilent.com 
<mailto:electrophoresis@agilent.com>  wrote:

Hi Jill,

Below are the license keys you will need (highlighted in blue) and the 
instructions to add them to the software is below.  Once you add the license 
keys, you should be able to choose a COM Port option which is the specific 
port where your instrument is attached (USB port).  Once this has been 
identified then you should be able to control the instrument from the 
software.

2100 instrument control license: 281740907 - 15896407 – 1378230819

2100 electrophoresis license: 264958350 - 16147633 – 1378230307

<image002.jpg>

<image006.jpg>

<image009.jpg>

Please don’t hesitate to contact me if you have any issues.

Kind regards

Lesley Dossey, PhD

<http://www.agilent.com/>

Application Scientist-Genomics Technical Support

Diagnostics and Genomics Group

Agilent Technologies, Inc.

T: +1 800 227 9770 (Option 3,4,2)   |     <http://www.agilent.com/> 
www.agilent.com

<mailto:genomics@agilent.com> genomics@agilent.com

<http://www.genomics.agilent.com/article.jsp?pageId=1200022> <image010.jpg>

Agilent highly values feedback from customers about the service they have 
received.  Please be aware that you might receive an email survey from 
Agilent in the near future in which you will be asked to participate 
regarding customer satisfaction. Please take the few minutes to complete the 
survey.  Thank you for your participation.

-----Original Message-----
From: Jill Magnus <jmagnus@dtxpharma.com <mailto:jmagnus@dtxpharma.com> >
Sent: Monday, October 12, 2020 11:59 AM
To: ELECTROPHORESIS (Shared) <electrophoresis@agilent.com 
<mailto:electrophoresis@agilent.com> >
Cc: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Key for communication with BA instrument

External Sender - Use caution opening files, clicking links, or responding 
to requests.

Hello,

We recently purchased from an auction an Agilent Bioanalyzer 2100 (G2939A) 
serial # (DE52800212). The instrument was sent with demo software and 
currently does not communicate with the instrument. The seller (cc’d) was in 
touch with one fo your tech reps who said all that we need is a license key 
which we can get from you. Can you help me with this? As well as instruction 
for how to input this number into the current demo software?

Thank you,

Jill Magnus

DTx Pharma

206-251-9319

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word;-webkit-nbsp-mode: =
space;line-break:after-white-space'><div class=3DWordSection1><p =
class=3DMsoNormal>Yes, thank you!=C2=A0=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Jill Magnus =
&lt;jmagnus@dtxpharma.com&gt; <br><b>Sent:</b> Monday, October 12, 2020 =
4:58 PM<br><b>To:</b> electrophoresis@agilent.com<br><b>Cc:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Re: Key for communication =
with BA instrument - Service Request: =
8103281657<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thank you =
Lesley! It seemed to work. I will run a chip tomorrow to be =
sure.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Jill<o:p></o:p></p><div><p =
class=3DMsoNormal><br><br><o:p></o:p></p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal>On Oct 12, 2020, at 2:36 PM, <a =
href=3D"mailto:electrophoresis@agilent.com">electrophoresis@agilent.com</=
a> wrote:<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>Hi =
Jill,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Below are the license keys you will need (highlighted =
in blue) and the instructions to add them to the software is =
below.&nbsp; Once you add the license keys, you should be able to choose =
a COM Port option which is the specific port where your instrument is =
attached (USB port).&nbsp; Once this has been identified then you should =
be able to control the instrument from the =
software.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>2100 instrument control license:<span =
class=3Dapple-converted-space>&nbsp;</span><span =
style=3D'color:#4472C4'>281740907 - 15896407 =E2=80=93 =
1378230819</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>2100 electrophoresis license:<span =
class=3Dapple-converted-space>&nbsp;</span><span =
style=3D'color:#4472C4'>264958350 - 16147633 =E2=80=93 =
1378230307</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&lt;image002.jpg&gt;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&lt;image006.jpg&gt;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&lt;image009.jpg&gt;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Please don=E2=80=99t hesitate to contact me if you =
have any issues.<o:p></o:p></p></div><div><p class=3DMsoNormal>Kind =
regards<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr style=3D'height:12.25pt'><td =
width=3D384 colspan=3D3 style=3D'width:287.75pt;padding:0in 0in 0in =
0in;height:12.25pt'><div><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Lesley Dossey, =
PhD</span></b><o:p></o:p></p></div></td><td width=3D156 colspan=3D3 =
rowspan=3D6 style=3D'width:117.0pt;padding:0in 0in 0in =
0in;height:12.25pt'><p class=3DMsoNormal align=3Dright =
style=3D'text-align:right'><a href=3D"http://www.agilent.com/"><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;border:solid =
windowtext 1.0pt;padding:0in;text-decoration:none'><img border=3D0 =
width=3D130 height=3D62 style=3D'width:1.3541in;height:.6458in' =
id=3D"Picture_x0020_2" src=3D"cid:image001.jpg@01D6A0BC.C27DD2D0" =
alt=3D"Image removed by sender."></span></a><o:p></o:p></p></td></tr><tr =
style=3D'height:12.25pt'><td width=3D384 colspan=3D3 =
style=3D'width:287.75pt;padding:0in 0in 0in 0in;height:12.25pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333'>Ap=
plication Scientist-Genomics Technical =
Support</span><o:p></o:p></p></div></td></tr><tr =
style=3D'height:12.25pt'><td width=3D384 colspan=3D3 =
style=3D'width:287.75pt;padding:0in 0in 0in 0in;height:12.25pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333'>Di=
agnostics and Genomics Group</span><o:p></o:p></p></div></td></tr><tr =
style=3D'height:12.25pt'><td width=3D384 colspan=3D3 =
style=3D'width:287.75pt;padding:0in 0in 0in 0in;height:12.25pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333'>Ag=
ilent Technologies, Inc.</span><o:p></o:p></p></div></td></tr><tr =
style=3D'height:12.25pt'><td width=3D384 colspan=3D3 =
style=3D'width:287.75pt;padding:0in 0in 0in 0in;height:12.25pt'><div><p =
class=3DMsoNormal><span lang=3DDE =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333'>T:=
 +1 800 227 9770 (Option 3,4,2)&nbsp;&nbsp; |&nbsp;&nbsp;&nbsp;<span =
class=3Dapple-converted-space>&nbsp;</span></span><a =
href=3D"http://www.agilent.com/"><span lang=3DDE =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#0085D5'>ww=
w.agilent.com</span></a><o:p></o:p></p></div></td></tr><tr =
style=3D'height:12.25pt'><td width=3D384 colspan=3D3 =
style=3D'width:287.75pt;padding:0in 0in 0in 0in;height:12.25pt'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333'><a=
 href=3D"mailto:genomics@agilent.com"><span =
style=3D'color:#0563C1'>genomics@agilent.com</span></a></span><o:p></o:p>=
</p></div></td></tr><tr style=3D'height:12.25pt'><td width=3D540 =
colspan=3D6 valign=3Dtop style=3D'width:404.75pt;padding:0in 0in 0in =
0in;height:12.25pt'><div><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt'>&nbsp;</span><o:p></o:p></p></div></td></tr><tr=
 style=3D'height:10.1pt'><td width=3D252 colspan=3D2 valign=3Dtop =
style=3D'width:188.75pt;background:#0085D5;padding:0in 0in 0in =
0in;height:10.1pt;background-position:initial =
initial;background-repeat:initial initial'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt;color:black'>&nbsp;</span><o:p></o:p></p></div><=
/td><td width=3D150 colspan=3D2 valign=3Dtop =
style=3D'width:112.75pt;background:#00A9E0;padding:0in 0in 0in =
0in;height:10.1pt;background-position:initial =
initial;background-repeat:initial initial'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:8.0pt;color:black'>&nbsp;</span><o:p></o:p></p></div><=
/td><td width=3D66 valign=3Dtop =
style=3D'width:49.5pt;background:#00426A;padding:0in 0in 0in =
0in;height:10.1pt;background-position:initial =
initial;background-repeat:initial initial'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:8.0pt;color:white'>&nbsp;</span><o:p></o:p></p></div><=
/td><td width=3D72 valign=3Dtop =
style=3D'width:53.75pt;background:#0085D5;padding:0in 0in 0in =
0in;height:10.1pt;background-position:initial =
initial;background-repeat:initial initial'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:8.0pt;color:black'>&nbsp;</span><o:p></o:p></p></div><=
/td></tr><tr><td width=3D540 colspan=3D6 valign=3Dtop =
style=3D'width:404.75pt;padding:0in 0in 0in 0in'><div><p =
class=3DMsoNormal><span =
style=3D'font-size:9.0pt'>&nbsp;</span><o:p></o:p></p></div></td></tr><tr=
 style=3D'height:.3in'><td width=3D96 style=3D'width:1.0in;padding:0in =
0in 0in 0in;height:.3in'><div><p class=3DMsoNormal><a =
href=3D"http://www.genomics.agilent.com/article.jsp?pageId=3D1200022"><sp=
an =
style=3D'text-decoration:none'>&lt;image010.jpg&gt;</span></a><o:p></o:p>=
</p></div></td><td width=3D444 colspan=3D5 =
style=3D'width:332.75pt;padding:0in 0in 0in =
0in;height:.3in'></td></tr><tr><td width=3D540 colspan=3D6 valign=3Dtop =
style=3D'width:404.75pt;padding:0in 0in 0in 0in'><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></td></tr><tr><td =
width=3D540 colspan=3D6 valign=3Dtop style=3D'width:404.75pt;padding:0in =
0in 0in 0in'><div><p class=3DMsoNormal><i><span =
style=3D'font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Agile=
nt highly values feedback from customers about the service they have =
received.&nbsp; Please be aware that you might receive an email survey =
from Agilent in the near future in which you will be asked to =
participate regarding customer satisfaction. Please take the few minutes =
to complete the survey.&nbsp; Thank you for your =
participation.</span></i><o:p></o:p></p></div></td></tr><tr><td =
width=3D390 style=3D'width:292.5pt;padding:0in 0in 0in 0in'></td><td =
width=3D94 style=3D'width:70.5pt;padding:0in 0in 0in 0in'></td><td =
width=3D79 style=3D'width:59.25pt;padding:0in 0in 0in 0in'></td><td =
width=3D18 style=3D'width:13.5pt;padding:0in 0in 0in 0in'></td><td =
width=3D65 style=3D'width:48.75pt;padding:0in 0in 0in 0in'></td><td =
width=3D62 style=3D'width:46.5pt;padding:0in 0in 0in =
0in'></td></tr></table><div><p class=3DMsoNormal><span =
style=3D'color:white'>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-----Original Message-----<br>From: Jill Magnus &lt;<a =
href=3D"mailto:jmagnus@dtxpharma.com">jmagnus@dtxpharma.com</a>&gt;<span =
class=3Dapple-converted-space>&nbsp;</span><br>Sent: Monday, October 12, =
2020 11:59 AM<br>To: ELECTROPHORESIS (Shared) &lt;<a =
href=3D"mailto:electrophoresis@agilent.com">electrophoresis@agilent.com</=
a>&gt;<br>Cc:<span class=3Dapple-converted-space>&nbsp;</span><a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
Subject: Key for communication with BA instrument<span =
class=3Dapple-converted-space>&nbsp;</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>External Sender - Use caution opening files, clicking =
links, or responding to requests.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Hello,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>We recently purchased from an auction an Agilent =
Bioanalyzer 2100 (G2939A) serial # (DE52800212). The instrument was sent =
with demo software and currently does not communicate with the =
instrument. The seller (cc=E2=80=99d) was in touch with one fo your tech =
reps who said all that we need is a license key which we can get from =
you. Can you help me with this? As well as instruction for how to input =
this number into the current demo software?<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Thank you,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Jill Magnus<o:p></o:p></p></div><div><p =
class=3DMsoNormal>DTx Pharma<o:p></o:p></p></div><div><p =
class=3DMsoNormal>206-251-9319<o:p></o:p></p></div></div></blockquote></d=
iv><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div></body></html>
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