Da

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From: <rcruz@sapasequipment.com>
To: "'Federico Rojas Quijano'" <federico@macrocyclics.com>
References: <008401d6ae01$3a716a80$af543f80$@sapasequipment.com> <DM5PR19MB13886D4B0680D202899671B7BE140@DM5PR19MB1388.namprd19.prod.outlook.com> <04bf01d6b233$e0f531d0$a2df9570$@sapasequipment.com> <DM5PR19MB1388AAAB51DFA62FBFF6F3E1BE110@DM5PR19MB1388.namprd19.prod.outlook.com>,<04f801d6b238$b5f36bf0$21da43d0$@sapasequipment.com> <73895498-D088-45ED-A6A2-45958B45D27E@macrocyclics.com>
In-Reply-To: <73895498-D088-45ED-A6A2-45958B45D27E@macrocyclics.com>
Subject: RE: Question on Biotage sp1
Date: Wed, 4 Nov 2020 07:49:47 -0600
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That is very helpful as it may be a wiring issue giving us the error. 
Thanks so much!

From: Federico Rojas Quijano <federico@macrocyclics.com>
Sent: Tuesday, November 3, 2020 8:10 PM
To: rcruz@sapasequipment.com
Subject: Re: Question on Biotage sp1

There were no messages before you picked it up.

In terms of the pump, there were no warnings.  It was all based on 
performance.

On Nov 3, 2020, at 5:25 PM, rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> wrote:

So they told me the same thing, unless it is improperly wired to the 3 units 
it is likely a board.   Did you get a message like this before I picked it 
up?  I ask because if you didn’t then it very likely is incorrect wiring.

As far as the pump did you receive a message on your screen stating there 
was an issue with the pump or was it the leaking and the lack of pumping?

Thanks!

From: Federico Rojas Quijano <federico@macrocyclics.com 
<mailto:federico@macrocyclics.com> >
Sent: Tuesday, November 3, 2020 5:20 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Question on Biotage sp1

Rich,

I hate to say this, but last time I saw that error, they had to replace a 
board in the instrument.  I am not sure why you are getting this error, 
though.

We need we had a pump issue because (a) the pump would leak, and (b) it 
would not pump from that line.

Not sure what to tell you at this point.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 3, 2020 4:52 PM
To: Federico Rojas Quijano <federico@macrocyclics.com 
<mailto:federico@macrocyclics.com> >
Subject: RE: Question on Biotage sp1

Hi Federico,

Trust this email finds you well.  After much effort we were able to connect 
the unit and we are getting a image 😊    If you don’t mind I wanted to ask 
you a few questions:

1.	Did you ever receive an error message as the one in the picture?
2.	How did you know you had a pump issue?  Did your monitor ever report a 
pump error?

I really appreciate any insight you may be able to provide as these are the 
questions  Biotage are asking us.

Best,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

<image001.jpg>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, October 29, 2020 11:02 AM
To: 'Federico Rojas Quijano' <federico@macrocyclics.com 
<mailto:federico@macrocyclics.com> >
Subject: RE: Question on Biotage sp1

There was actually a very good picture showing cable layout.  Let me try 
that….Thanks!

From: Federico Rojas Quijano <federico@macrocyclics.com 
<mailto:federico@macrocyclics.com> >
Sent: Thursday, October 29, 2020 10:12 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Question on Biotage sp1

Richard,

I would suggest you start with this link:

https://newlifescientific.com/products/biotage-sp1-hpfc-flash-chromatography-system-purification-spx-2-0-new-lamp

There’s at least three clear pictures of the back of one of them.  Let me 
know if this helps.

I am not sure how much help I can provide over the phone, to be honest.  But 
if the link above doesn’t work, let me know.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, October 29, 2020 9:39 AM
To: Federico Rojas Quijano <federico@macrocyclics.com 
<mailto:federico@macrocyclics.com> >
Cc: eliasmavares@hotmail.com <mailto:eliasmavares@hotmail.com>
Subject: Question on Biotage sp1

Good day Federico!

Trust this email finds you well.  I am reaching out to you regarding the 
Biotage unit I picked up a few weeks ago.  My technician, Elias Mavares, 
has been working on it but we are struggling trying to wire it 
appropriately.   I was hoping you wouldn’t  mind giving us some guidance on 
how to put it together.  If so, is there a better time today we can call 
you?  If today isn’t convenient please let us know when would be a better 
day and time.

De antemano muchas gracias!

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

<image001.jpg>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>That is very helpful as it may =
be a wiring issue giving us the error.=C2=A0 Thanks so =
much!<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Federico Rojas Quijano =
&lt;federico@macrocyclics.com&gt; Sent: Tuesday, November 3, =
2020 8:10 PM To: rcruz@sapasequipment.com Subject: =
Re: Question on Biotage sp1<o:p></o:p></div></div><o:p>&nbsp;</o:p><div>There =
were no messages before you picked it up. =
&nbsp;<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>In terms of the pump, there were no warnings. &nbsp;It =
was all based on performance.<o:p></o:p></div><div> <o:p></o:p><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'>On Nov 3, 2020, at 5:25 PM, <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
wrote:<o:p></o:p></blockquote></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div>=EF=BB=BF <o:p></o:p>So they =
told me the same thing, unless it is improperly wired to the 3 units it =
is likely a board.&nbsp;&nbsp; Did you get a message like this before I =
picked it up?&nbsp; I ask because if you didn=E2=80=99t then it very =
likely is incorrect wiring.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>As far as =
the pump did you receive a message on your screen =
stating there was an issue with the pump or was it =
the leaking and the lack of pumping?<o:p></o:p>&nbsp;<o:p></o:p>Thanks! =
<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Federico Rojas Quijano &lt;<a =
href=3D"mailto:federico@macrocyclics.com">federico@macrocyclics.com</a>&g=
t; Sent: Tuesday, November 3, 2020 5:20 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Question on Biotage sp1<o:p></o:p></div></div>&nbsp;<o:p></o:p>Rich,<o:p></o:p>&nbsp;<o:p></o:p>I hate to =
say this, but last time I saw that error, they had to replace a board in =
the instrument.&nbsp; I am not sure why you are getting this error, =
though.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>We need we =
had a pump issue because (a) the pump would leak, and (b) it would not =
pump from that line.<o:p></o:p>&nbsp;<o:p></o:p>Not sure =
what to tell you at this point.<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, November 3, 2020 4:52 PM To: =
Federico Rojas Quijano &lt;<a =
href=3D"mailto:federico@macrocyclics.com">federico@macrocyclics.com</a>&g=
t; Subject: RE: Question on Biotage =
sp1<o:p></o:p></div></div>&nbsp;<o:p></o:p>Hi Federico, =
<o:p></o:p>&nbsp;<o:p></o:p>Trust this email finds you well.&nbsp; After much =
effort we were able to connect the unit and we are getting a image &#128522; =
&nbsp;&nbsp;&nbsp;If you don=E2=80=99t mind I wanted to ask you a few =
questions:<o:p></o:p>&nbsp;<o:p></o:p><ol =
style=3D'margin-top:0in' start=3D1 type=3D1><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>Did you ever receive =
an error message as the one in the picture?<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l1 level1 =
lfo3'>How did you know you had a pump issue?&nbsp; Did your monitor ever =
report a pump error?&nbsp; <o:p></o:p></li></ol>&nbsp;<o:p></o:p>I really =
appreciate any insight you may be able to provide as these are the =
questions&nbsp; Biotage are asking us.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Best, =
<o:p></o:p>Rich<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com">https://sapasequipment.com</a><o:p></=
o:p>&nbsp;<o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Thursday, October 29, 2020 11:02 AM To: =
'Federico Rojas Quijano' &lt;<a =
href=3D"mailto:federico@macrocyclics.com">federico@macrocyclics.com</a>&g=
t; Subject: RE: Question on Biotage =
sp1<o:p></o:p></div></div>&nbsp;<o:p></o:p>There was =
actually a very good picture showing cable layout.&nbsp; Let me try =
that=E2=80=A6.Thanks!<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Federico Rojas Quijano &lt;<a =
href=3D"mailto:federico@macrocyclics.com">federico@macrocyclics.com</a>&g=
t; Sent: Thursday, October 29, 2020 10:12 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Question on Biotage sp1<o:p></o:p></div></div>&nbsp;<o:p></o:p>Richard,<o:p></o:p>&nbsp;<o:p></o:p>I would =
suggest you start with this link:<o:p></o:p>&nbsp;<o:p></o:p><a =
href=3D"https://newlifescientific.com/products/biotage-sp1-hpfc-flash-chr=
omatography-system-purification-spx-2-0-new-lamp">https://newlifescientif=
ic.com/products/biotage-sp1-hpfc-flash-chromatography-system-purification=
-spx-2-0-new-lamp</a><o:p></o:p>&nbsp;<o:p></o:p>There=E2=80=99s at least three clear pictures of the =
back of one of them.&nbsp; Let me know if this helps.&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>I am not sure how much help I can provide over the =
phone, to be honest.&nbsp; But if the link above doesn=E2=80=99t work, =
let me know.<o:p></o:p>&nbsp;<o:p></o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Thursday, October 29, 2020 9:39 AM To: =
Federico Rojas Quijano &lt;<a =
href=3D"mailto:federico@macrocyclics.com">federico@macrocyclics.com</a>&g=
t; Cc: <a =
href=3D"mailto:eliasmavares@hotmail.com">eliasmavares@hotmail.com</a> =
Subject: Question on Biotage sp1<o:p></o:p></div></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Good day =
Federico!&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>Trust this =
email finds you well.&nbsp; I am reaching out to you regarding the =
Biotage unit I picked up a few weeks ago.&nbsp; My technician, Elias =
Mavares,&nbsp; has been working on it but we are struggling trying to =
wire it appropriately.&nbsp;&nbsp; I was hoping you wouldn=E2=80=99t =
&nbsp;mind giving us some guidance on how to put it together.&nbsp; If =
so, is there a better time today we can call you?&nbsp; If today =
isn=E2=80=99t convenient please let us know when would be a better day =
and time.&nbsp; <o:p></o:p>&nbsp;<o:p></o:p>De antemano =
muchas gracias!<o:p></o:p>&nbsp;<o:p></o:p>Richard<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com">https://sapasequipment.com</a><o:p></=
o:p>&nbsp;<o:p></o:p><div>&lt;image001.jpg&gt;<o:p></o:p></div>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p></div></blockquote></div></body></=
html>
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