Da

✏️ Editing: 1605541535.M159545P4109922.aristoteles.x5servers.com,S=40779,W=41643:2,S

From: <rcruz@sapasequipment.com>
To: "'Robert Walker'" <rwalker@labx.com>
Cc: "'AILED ALVAREZ CASTRO'" <ailedalvarez@gmail.com>
References: <CACxsfSED3QfvRNHWz4=zk=HPZvvddjDgCKyR6Yeie4bgu_49Qw@mail.gmail.com> <030501d6b613$15263e30$3f72ba90$@sapasequipment.com> <CACxsfSGzHzmKODPdopOqoAkDNSNN_3zZJhnBhZxyTnhh-jkyxw@mail.gmail.com> <01aa01d6ba03$6d6d0da0$484728e0$@sapasequipment.com> <CACxsfSEVVngtmNn52QDVf7uc34OGHrwCZTaEPz-2x3ab+FvubA@mail.gmail.com>
In-Reply-To: <CACxsfSEVVngtmNn52QDVf7uc34OGHrwCZTaEPz-2x3ab+FvubA@mail.gmail.com>
Subject: RE: Shipping Information / Buy Now Follow Up
Date: Mon, 16 Nov 2020 09:46:15 -0600
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Good morning Robert,

Trust you had a good weekend.  Wondering if Rob Calvert had any update on 
the shipping issue?  We are getting requests to quote and would like to get 
this issue resolved asap.  Thanks, Richard

From: Robert Walker <rwalker@labx.com>
Sent: Friday, November 13, 2020 3:37 PM
To: rcruz@sapasequipment.com
Cc: AILED ALVAREZ CASTRO <ailedalvarez@gmail.com>
Subject: Re: Shipping Information / Buy Now Follow Up

Hi Richard,

Thanks for the emails. I am actually on a call right now w/ our Project 
Developer & Development team, and we took a look at your shipping issue / 
shipping calculation issue. Rob Calvert is leading his team to get this 
fixed up ASAP / see what is going on. Will reach out to you ASAP once I get 
any updates from them. The technical minds will be looking at this one!

THanks again for the communication & again, will be in touch as soon as I 
hear anything.

Rob

<https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0EeQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY>

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

On Fri, Nov 13, 2020 at 4:24 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Robert

I did a test to see if I could order one of my items and I got the following 
message:

Products: LEICA ST5020 MULTI STAINERx1

This product does not ship to your location, please select a different 
destination or contact the seller directly for additional options.

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Friday, November 13, 2020 2:44 PM
To: 'Robert Walker' <rwalker@labx.com <mailto:rwalker@labx.com> >
Cc: 'AILED ALVAREZ CASTRO' <ailedalvarez@gmail.com 
<mailto:ailedalvarez@gmail.com> >
Subject: RE: Shipping Information / Buy Now Follow Up

Hi Robert,

We/Ailed worked on the instructions you sent but we were only able to make 
it work by adding a link. Included is an actual example: 
https://www.labx.com/item/labconco-77510-00-freeze-dry-system-freezone-4-5-with/12790744 
We are looking for a picture showing a red arrow which possible buyers can 
click….it makes a big difference.   Thanks and in wait of your feedback. 
Rich

From: Robert Walker <rwalker@labx.com <mailto:rwalker@labx.com> >
Sent: Monday, November 9, 2020 3:14 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Shipping Information / Buy Now Follow Up

Hi Richard,

Thanks for the email. My colleague Melissa typed up some basic instructions 
for putting videos up on our website - you can find them attached in the 
word document. IF you have any questions / if you follow these steps & it 
still doesn't work, please let me know. We can dig deeper into any issues 
coming up.

As for your question on Freight, this is where the 'Request a Quote' 
listings come in very handy / why they are often utilized with bigger / 
heavier items- which so much scientific machinery/ equipment tends to be on 
our site.

Items that require freight shipping are GENERALLY listed as Request a Quote 
items. This is because it allows the person (buyer) to email inquiring on 
the item / the cost, which also allows you as the Seller to see where the 
person is inquiring from /  establish communication on how much it is going 
to cost to ship it via freight. Currently, LabX's Buy Now program 
development team is still working on building the best way to automatically 
CALCULATE freight shipping. But as of now, the best option is to leave those 
items as Request a Quote- so yourself / the potential buyer can work out 
between yourselves where / how the item will be shipped, and what the final 
freight shipping cost will be.

Let me know if you have any questions, especially on the Freight Shipping 
portion- as I can loop in Rob Calvert to explain more on that end of things.

Warm regards,

Rob

<https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0EeQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY>

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

On Sun, Nov 8, 2020 at 4:06 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Robert,

I still don’t see how to load a Youtube video.   These are the steps we 
follow in ebay to load a youtube video to a listing. I am using an actual 
video of one of our units:

Youtube Video link:     <https://youtu.be/BK5SdYZTbVY> 
https://youtu.be/BK5SdYZTbVY

Once the Video link is generated we need to go to the You Tube to ebay 
converter site: https://www.isdntek.com/tagbot/YouTubeConverter.htm

We load this video link into load video

This will generate ebay code:

<p class="yt_hd">chiller - YouTube</p>

<p class="yt_ft">Video will open in a new window<br>Using the eBay App? 
Paste link into a browser window:</p>

<span class="yt_tag" style="display:none">[isdntekvideo]</span>

</div>

This is what is copied into the HTML of the listing and will generate a 
“push arrow” video.

We would like to do the same with LabX

Thanks,

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Saturday, November 7, 2020 11:45 AM
To: 'Robert Walker' <rwalker@labx.com <mailto:rwalker@labx.com> >
Cc: 'BETSY ALVAREZ' <betsyalvarez12@gmail.com 
<mailto:betsyalvarez12@gmail.com> >; 'AILED ALVAREZ CASTRO' 
<ailedalvarez@gmail.com <mailto:ailedalvarez@gmail.com> >
Subject: RE: Shipping Information / Buy Now Follow Up

Hi Robert,

My comments below in red .  BR

From: Robert Walker <rwalker@labx.com <mailto:rwalker@labx.com> >
Sent: Thursday, November 5, 2020 4:49 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: BETSY ALVAREZ <betsyalvarez12@gmail.com 
<mailto:betsyalvarez12@gmail.com> >
Subject: Shipping Information / Buy Now Follow Up

Good afternoon Richard & Betsy,

Was nice to chat today & hopefully the meeting was useful to you all. Just 
touching base on a few things.

1. Your excel sheet / Listings. You will see in yellow the items that I / my 
team have already added to your Buy Now program. The other columns (left 
white) are the ones we still need to add/ are awaiting confirmation on in 
regards to either dimensions or weight. I WILL TRY TO UPDATE THIS 
INFORMATION OVER THE WEEKEND.   Remember, these items are STILL active on 
the site- but currently sit as 'Request a Quote' items. Once we have 
finalized these things, we will get them up & running for you on the Buy Now 
option. You will then be free to manage, enable / disable & edit your own 
listings as we showed you via the video call today. Of course, any questions 
/ bugs you run into, myself or my team at clientservices@labx.com 
<mailto:clientservices@labx.com>  is here to help when we can.

2. Shipping Information. As we discussed today, customers are free to choose 
whatever shipping option you provide for them on any listing. As of right 
now, as per your email- I have FedEx Calculated Ground / International 
chosen for ALL of your products as the 'main' shipping option, so that 
customers in the U.S. or worldwide will be given a calculated shipping cost 
upon purchasing the item. If you would like to continue adding shipping 
options to your listings (i.e. present more & more options to your viewers- 
i.e. USPS, UPS, etc.) again, I have provided the screenshots / instructions 
below. You will simply go to your LISTINGS / MANAGE toolbar, select your 
"Buy Now Products". From there, select ANY listing you wish & add the 
shipping service you wish to promote / provide on it.  WILL WORK WITH THIS 
OPTION IN THE COMING DAYS; OUR DESIRE IS TO PROVIDE ALL MAIN CARRIERS AND 
LET THE CUSTOMER CHOOSE.  ALSO PLEASE INFORM ME HOW TO HANDLE WHEN FREIGHT 
CARRIERS ARE INVOLVED( i.e.  items shipping within the US but because they 
are on pallets need to go on freight)/ THESE ARE COMPANIES LIKE R&L 
CCARRIERS, ROAR RUNNER, CONSOLIDATED ETC)

I've also let Jacklynn know your interest (down the road) in the 'Click to 
Buy' option- where customers will be directed to YOUR website's e-commerce 
platform, when ready.

As always, any questions- let me know & I will get to them as soon as I can. 
Thanks all!

Rob

<https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0EeQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY>

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Good morning Robert, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Trust you had a good weekend.=C2=A0 Wondering if Rob =
Calvert had any update on the shipping issue?=C2=A0 We are getting =
requests to quote and would like to get this issue resolved asap.=C2=A0 =
Thanks, Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Robert Walker =
&lt;rwalker@labx.com&gt; <br><b>Sent:</b> Friday, November 13, 2020 3:37 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Cc:</b> AILED ALVAREZ =
CASTRO &lt;ailedalvarez@gmail.com&gt;<br><b>Subject:</b> Re: Shipping =
Information / Buy Now Follow Up<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Richard,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thanks for the emails. I am actually on a call right =
now w/ our Project Developer &amp; Development team, and we took a look =
at your shipping issue / shipping calculation issue. Rob Calvert is =
leading his team to get this fixed up ASAP / see what is going on. Will =
reach out to you ASAP once I get any updates from them. The technical =
minds will be looking at this one!<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>THanks again for the communication &amp; again, will =
be in touch as soon as I hear anything.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Rob<br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse;border:currentcolor'><tr =
style=3D'height:21.0pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
style=3D'font-family:"Arial",sans-serif'><img width=3D118 height=3D55 =
style=3D'width:1.2291in;height:.5729in' id=3D"_x0000_i1027" =
src=3D"https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0E=
eQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72=
hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY"></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>705-528-6888 =
ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div></div></div></div></di=
v></div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Fri, Nov 13, 2020 at 4:24 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Robert<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I did a =
test to see if I could order one of my items and I got the following =
message:<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Products: =
LEICA ST5020 MULTI STAINERx1<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This =
product does not ship to your location, please select a different =
destination or contact the seller directly for additional =
options.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Friday, November 13, 2020 2:44 PM<br><b>To:</b> 'Robert Walker' &lt;<a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt;<br><b>Cc:</b> 'AILED ALVAREZ =
CASTRO' &lt;<a href=3D"mailto:ailedalvarez@gmail.com" =
target=3D"_blank">ailedalvarez@gmail.com</a>&gt;<br><b>Subject:</b> RE: =
Shipping Information / Buy Now Follow Up<o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Robert, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We/Ailed =
worked on the instructions you sent but we were only able to make it =
work by adding a link. Included is an actual example:&nbsp; <a =
href=3D"https://www.labx.com/item/labconco-77510-00-freeze-dry-system-fre=
ezone-4-5-with/12790744" =
target=3D"_blank">https://www.labx.com/item/labconco-77510-00-freeze-dry-=
system-freezone-4-5-with/12790744</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
 We are looking for a picture showing a red arrow which possible buyers =
can click=E2=80=A6.it makes a big difference.&nbsp;&nbsp; Thanks and in =
wait of your feedback.&nbsp;&nbsp; Rich<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Robert Walker &lt;<a href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt; <br><b>Sent:</b> Monday, =
November 9, 2020 3:14 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Shipping Information / Buy Now Follow Up<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the email. My colleague Melissa typed up some basic instructions for =
putting videos up on our website - you can find them attached in the =
word document. IF you have any questions / if you follow these steps =
&amp; it still doesn't work, please&nbsp;let me know. We can dig deeper =
into any issues coming up.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As for your =
question on Freight, this is where the 'Request a Quote' listings come =
in very handy / why they are often utilized with bigger / heavier items- =
which so much scientific machinery/ equipment tends to be on our =
site.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Items =
that require freight shipping are GENERALLY listed as Request a Quote =
items.</b> This is because it allows the person (buyer) to email =
inquiring on the item / the cost, which also allows you as the Seller to =
see where the person is inquiring from /&nbsp; establish communication =
on how much it is going to cost to ship it via freight. Currently, =
LabX's Buy Now program development team is still working on building the =
best way to automatically CALCULATE freight shipping. But as of now, the =
best option is to leave those items as Request a Quote- so yourself / =
the potential buyer can work out between yourselves where / how the item =
will be shipped, and what the final freight shipping cost will =
be.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me know =
if you have any questions, especially on the Freight Shipping portion- =
as I can loop in Rob Calvert to explain more on that end of =
things.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Warm =
regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob&nbsp;<br=
 clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 =
style=3D'border-collapse:collapse;border:currentcolor'><tr =
style=3D'height:21.0pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
style=3D'font-family:"Arial",sans-serif'><img border=3D0 width=3D118 =
height=3D55 style=3D'width:1.2291in;height:.5729in' id=3D"_x0000_i1026" =
src=3D"https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0E=
eQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72=
hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY"></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>705-528-6888 =
ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:white'>&nbsp;</span><o:p></o:p></p></div></div></div></div=
></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Sun, Nov =
8, 2020 at 4:06 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Robert, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I still =
don=E2=80=99t see how to load a Youtube video.&nbsp;&nbsp; These are the =
steps we follow in ebay to load a youtube video to a listing. I am using =
an actual video of one of our units:<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Youtube =
Video link:&nbsp;&nbsp;&nbsp; <a href=3D"https://youtu.be/BK5SdYZTbVY" =
target=3D"_blank"><span =
style=3D'font-size:11.5pt;font-family:Roboto;background:#F4F4F4;text-deco=
ration:none'>https://youtu.be/BK5SdYZTbVY</span></a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Once the =
Video link is generated we need to go to the You Tube to ebay converter =
site: <a href=3D"https://www.isdntek.com/tagbot/YouTubeConverter.htm" =
target=3D"_blank">https://www.isdntek.com/tagbot/YouTubeConverter.htm</a>=
&nbsp;&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We load =
this video link into load video<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This will =
generate ebay code:&nbsp; &lt;!-- BEGIN LINKED VIDEO =
--&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;div =
class=3D&quot;ytvideo&quot;&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;a =
target=3D&quot;_blank&quot; href=3D&quot;<a =
href=3D"https://www.youtube.com/embed/BK5SdYZTbVY?rel=3D0" =
target=3D"_blank">https://www.youtube.com/embed/BK5SdYZTbVY?rel=3D0</a>&q=
uot;&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;img =
src=3D&quot;<a href=3D"https://img.youtube.com/vi/BK5SdYZTbVY/0.jpg" =
target=3D"_blank">https://img.youtube.com/vi/BK5SdYZTbVY/0.jpg</a>&quot;&=
gt;&lt;/a&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;p =
class=3D&quot;yt_hd&quot;&gt;chiller - =
YouTube&lt;/p&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;p =
class=3D&quot;yt_ft&quot;&gt;Video will open in a new =
window&lt;br&gt;Using the eBay App? Paste link into a browser =
window:&lt;/p&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;span =
class=3D&quot;yt_tag&quot; =
style=3D&quot;display:none&quot;&gt;[isdntekvideo]&lt;/span&gt;<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;input =
class=3D&quot;yt_inp&quot; type=3D&quot;text&quot; value=3D&quot;<a =
href=3D"https://www.youtube.com/embed/BK5SdYZTbVY?rel=3D0" =
target=3D"_blank">https://www.youtube.com/embed/BK5SdYZTbVY?rel=3D0</a>&q=
uot;&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;/div&gt;=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;style&gt=
; .ytvideo * { box-sizing:border-box; } .ytvideo { margin:.5em auto 40px =
auto; max-width:480px; font-family:arial; text-align:center; =
position:relative; min-height:120px; background-color:#555; } .ytvideo p =
{ position:absolute; margin:0; color:white; =
background-color:rgba(0,0,0,.5); } .ytvideo .yt_hd { font-size:16px; =
width:100%; height:28px; line-height:28px; text-align:left; top:0; =
left:0; padding-left:10px; overflow:hidden; } .ytvideo .yt_ft { =
font-size:12px; width:100%; bottom:0; left:0; } .ytvideo img { =
display:block; max-width:100%; border:0; } .ytvideo a:after { =
content:&quot;\A0\25BA&quot;; position:absolute; width:60px; =
height:50px; left:0; top:0; right:0; bottom:0; margin:auto; border:0; =
border-radius:10px; color:white; background:rgba(0,0,0,.6); =
font-size:24px; line-height:50px; cursor:pointer; } .ytvideo =
a:hover:after { background:#CC181E; } .ytvideo .yt_inp { =
position:absolute; top:100%; left:0; width:100%; text-align:center; =
padding:.5em .2em; xfont-size:18px; border:0; color:white; background: =
rgba(0,0,0,.7); } @media(max-device-width:960px){ .ytvideo { =
margin-bottom:60px; } .ytvideo .yt_inp { padding:1em .2em; } } =
&lt;/style&gt;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&lt;!-- END =
LINKED VIDEO --&gt; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This is =
what is copied into the HTML of the listing and will generate a =
=E2=80=9Cpush arrow=E2=80=9D video.&nbsp;&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We would =
like to do the same with LabX<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Saturday, November 7, 2020 11:45 AM<br><b>To:</b> 'Robert Walker' &lt;<a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt;<br><b>Cc:</b> 'BETSY ALVAREZ' =
&lt;<a href=3D"mailto:betsyalvarez12@gmail.com" =
target=3D"_blank">betsyalvarez12@gmail.com</a>&gt;; 'AILED ALVAREZ =
CASTRO' &lt;<a href=3D"mailto:ailedalvarez@gmail.com" =
target=3D"_blank">ailedalvarez@gmail.com</a>&gt;<br><b>Subject:</b> RE: =
Shipping Information / Buy Now Follow Up<o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Robert, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My comments =
below in red .&nbsp; BR<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Robert Walker &lt;<a href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt; <br><b>Sent:</b> Thursday, =
November 5, 2020 4:49 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> BETSY =
ALVAREZ &lt;<a href=3D"mailto:betsyalvarez12@gmail.com" =
target=3D"_blank">betsyalvarez12@gmail.com</a>&gt;<br><b>Subject:</b> =
Shipping Information / Buy Now Follow Up<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
afternoon Richard &amp; Betsy,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Was nice to =
chat today &amp; hopefully the meeting was useful to you all. Just =
touching base on a few things.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. <b>Your =
excel sheet / Listings. </b>You will see in yellow the items that I / my =
team have already added to your Buy Now program. The other columns (left =
white) are the ones we still need to add/ are awaiting confirmation on =
in regards to either dimensions or weight.<span style=3D'color:red'> I =
WILL TRY TO UPDATE THIS INFORMATION OVER THE WEEKEND.&nbsp; =
&nbsp;</span><b>Remember, these items are STILL active on the site- but =
currently sit as 'Request a Quote' items.</b>&nbsp;Once we have =
finalized these things, we will get them up &amp; running for you on the =
<b>Buy Now option.</b>&nbsp;You will then be free to manage, enable / =
disable &amp; edit&nbsp;your own listings as we showed you via the video =
call today. Of course, any questions / bugs you run into, myself or my =
team at <b><a href=3D"mailto:clientservices@labx.com" =
target=3D"_blank">clientservices@labx.com</a></b>&nbsp;is here to help =
when we can.&nbsp;&nbsp;<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. =
<b>Shipping Information. </b>As we discussed today, customers are free =
to choose whatever shipping option you provide for them on any listing. =
As of right now, as per your email- I have <b>FedEx Calculated Ground / =
International</b> chosen for ALL of your products&nbsp;as the 'main' =
shipping option, so that customers in the U.S. or worldwide will be =
given a calculated shipping cost upon purchasing the item. If you would =
like to continue adding shipping options to your listings (i.e. present =
more &amp; more options to your viewers- i.e. USPS, UPS, etc.) again, I =
have provided the screenshots / instructions below. <b>You will simply =
go to your LISTINGS / MANAGE toolbar, select your &quot;Buy Now =
Products&quot;. </b>From there, select&nbsp;ANY listing you wish &amp; =
add the shipping service you wish to promote / provide on it.&nbsp; =
<span style=3D'color:red'>WILL WORK WITH THIS OPTION IN THE COMING DAYS; =
OUR DESIRE IS TO PROVIDE ALL MAIN CARRIERS AND LET THE CUSTOMER =
CHOOSE.&nbsp; ALSO PLEASE INFORM ME HOW TO HANDLE WHEN FREIGHT CARRIERS =
ARE INVOLVED( i.e.&nbsp; items shipping within the US but because they =
are on pallets need to go on freight)/ THESE ARE COMPANIES LIKE R&amp;L =
CCARRIERS, ROAR RUNNER, CONSOLIDATED =
ETC)</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I've also =
let Jacklynn know your interest (down the road) in the 'Click to Buy' =
option- where customers will be directed to YOUR website's e-commerce =
platform, when ready.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As always, =
any questions- let me know &amp; I will get to them as soon as I can. =
Thanks all!<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob<o:p></o:=
p></p></div><div><div><div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 =
style=3D'border-collapse:collapse;border:currentcolor'><tr =
style=3D'height:21.0pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
style=3D'font-family:"Arial",sans-serif'><img border=3D0 width=3D118 =
height=3D55 style=3D'width:1.2291in;height:.5729in' id=3D"_x0000_i1025" =
src=3D"https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0E=
eQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72=
hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY"></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:Roboto;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:Roboto;color:#434343'>705-528-6888 =
ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p></div></div></div></div=
></div></div></div></div></div></div></div></blockquote></div></div></div=
></blockquote></div></div></body></html>
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