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From: <rcruz@sapasequipment.com>
To: "'Greg Benedict'" <sri8610greg@gmail.com>
References: <011a01d6b9dd$f46c7d70$dd457850$@sapasequipment.com> <CAETRJWK=1-4x4XU-xMRc9HgwK92TFtF3n16bb_+zyqorMtDE2A@mail.gmail.com> 
In-Reply-To: 
Subject: RE: Issues with our Gas Chromatography 8610-10
Date: Mon, 16 Nov 2020 15:40:51 -0600
Message-ID: <010401d6bc61$2a539a60$7efacf20$@sapasequipment.com>
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Hi Greg,

As mentioned in my previous email, please find video of our unit. 
https://www.youtube.com/watch?v=OvopYl6_qHQ

Best,

Richard

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Monday, November 16, 2020 1:36 PM
To: 'Greg Benedict' <sri8610greg@gmail.com>
Subject: RE: Issues with our Gas Chromatography 8610-10

Hello Greg

Trust this email finds you well.  So we don’t have a computer/software for 
the unit.  We turn the unit on and can hear the fan and we see the display 
working.  As far as your instructions to turn the black knob we did that but 
nothing seems to happen.  I will take a video of what happens and forward 
your way.

Thanks again for the support.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Friday, November 13, 2020 11:11 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Issues with our Gas Chromatography 8610-10

on the front of the gc is a black knob.  Turn it to oven setpoint.  This 
should equal the temperature on the computer screen.

Does the detector communicate with the software?

Thank you

Greg

On Fri, Nov 13, 2020 at 8:55 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Greg

Per our phone conversation,  I am including the issues we are experiencing:

*	Unit turns on ( shows the ambient temperature and fan turns on)
*	The red light doesn’t turn on- indicating oven is on
*	Temperature control doesn’t  function

What we should look for?

What are the possible issues?

We appreciate any direction you can provide us.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Wednesday, October 28, 2020 5:18 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Request manuals for our Gas Chromatography 8610-10

This must be close to 20 years old.  We dont have a manual for it anymore.

Call from in frontof the gc , 310-214-5092

Have you been using it? or did you get it used?

Greg

On Wed, Oct 28, 2020 at 3:11 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good day,

We own the following unit .  Can you send us the owner’s manual and 
electrical schematic?

Thanks in advance.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Greg, <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>As mentioned =
in my previous email, please find video of our unit.=C2=A0 <a =
href=3D"https://www.youtube.com/watch?v=3DOvopYl6_qHQ">https://www.youtub=
e.com/watch?v=3DOvopYl6_qHQ</a>=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best, <o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Monday, November 16, =
2020 1:36 PM<br><b>To:</b> 'Greg Benedict' =
&lt;sri8610greg@gmail.com&gt;<br><b>Subject:</b> RE: Issues with our Gas =
Chromatography 8610-10<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hello =
Greg<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Trust this email finds you well.&nbsp; So we =
don=E2=80=99t have a computer/software for the unit.&nbsp; We turn the =
unit on and can hear the fan and we see the display working.&nbsp; As =
far as your instructions to turn the black knob we did that but nothing =
seems to happen.&nbsp; I will take a video of what happens and forward =
your way.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks again =
for the support. <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner <o:p></o:p></span></p><p =
class=3DMsoNormal><b>Sapas LLC<o:p></o:p></b></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780<o:p></o:p></span></p><p =
class=3DMsoNormal><a =
href=3D"https://sapasequipment.com">https://sapasequipment.com</a><o:p></=
o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><img border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' id=3D"Picture_x0020_3" =
src=3D"cid:image001.jpg@01D6BC2E.DC730010"><o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Greg Benedict &lt;<a =
href=3D"mailto:sri8610greg@gmail.com">sri8610greg@gmail.com</a>&gt; =
<br><b>Sent:</b> Friday, November 13, 2020 11:11 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Issues with our Gas Chromatography =
8610-10<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>on the =
front of the gc is a black knob.&nbsp; Turn it to oven setpoint.&nbsp; =
This should equal the temperature on the computer =
screen.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Does the detector communicate with the =
software?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank&nbsp;you&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Greg<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Fri, Nov 13, 2020 at 8:55 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Greg<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Per our =
phone conversation,&nbsp; I am including the issues we are =
experiencing:<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><ul type=3Ddisc><li =
class=3Dgmail-m4333992970729291506msolistparagraph style=3D'mso-list:l0 =
level1 lfo3'>Unit turns on ( shows the ambient temperature and fan turns =
on)<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>The red light doesn=E2=80=99t turn on- indicating oven is =
on<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>Temperature control doesn=E2=80=99t&nbsp; =
function<o:p></o:p></li></ul><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What we =
should look for?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What are =
the possible issues? <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We =
appreciate any direction you can provide us. <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BR<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' =
id=3D"gmail-m_4333992970729291506Picture_x0020_2" =
src=3D"cid:image002.jpg@01D6BC2E.DC730010"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Greg Benedict &lt;<a href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt; <br><b>Sent:</b> =
Wednesday, October 28, 2020 5:18 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Request manuals for our Gas Chromatography =
8610-10<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This must =
be close to 20 years old.&nbsp; We dont&nbsp;have a manual for it =
anymore.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Call from =
in frontof the gc , 310-214-5092<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Have you =
been using it? or did you get it used?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greg<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Oct =
28, 2020 at 3:11 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good day, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We own the =
following unit .&nbsp; Can you send us the owner=E2=80=99s manual and =
electrical schematic?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks in =
advance. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' =
id=3D"gmail-m_4333992970729291506gmail-m_1921055385917535213Picture_x0020=
_1" src=3D"cid:image001.jpg@01D6BC2E.DC730010"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></blockquote></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br =
clear=3Dall><o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-- =
<o:p></o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>SRI =
Instruments<o:p></o:p></p><div><p class=3DMsoNormal =
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St<o:p></o:p></p></div><div><p class=3DMsoNormal =
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90503<o:p></o:p></p></div><div><p class=3DMsoNormal =
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<o:p></o:p></p><div><div><p class=3DMsoNormal>SRI =
Instruments<o:p></o:p></p><div><p class=3DMsoNormal>20720 Earl =
St<o:p></o:p></p></div><div><p class=3DMsoNormal>Torrance CA =
90503<o:p></o:p></p></div><div><p =
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