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From: <rcruz@sapasequipment.com>
To: "'Greg Benedict'" <sri8610greg@gmail.com>
References: <011a01d6b9dd$f46c7d70$dd457850$@sapasequipment.com> <CAETRJWK=1-4x4XU-xMRc9HgwK92TFtF3n16bb_+zyqorMtDE2A@mail.gmail.com> <00fe01d6bc61$28fd3220$7af79660$@sapasequipment.com> <CAETRJW+B7_LdbqMF7hCmWo_H5M-PJwkUDkfgWx7d6nDc2+LCCA@mail.gmail.com> <017501d6bc74$93f2cf00$bbd86d00$@sapasequipment.com> <CAETRJW+DAza=dOcFfhvwP=MCFgeyJDcp-Zp8V_19_O=wuDbvLg@mail.gmail.com> <02ac01d6bd12$b2a929a0$17fb7ce0$@sapasequipment.com> <CAETRJWJsNd5KBRwVxV+hWi7VxsZ+iJEg66195wiSyNV_iq-kdA@mail.gmail.com> 
In-Reply-To: 
Subject: RE: Issues with our Gas Chromatography 8610-10
Date: Tue, 17 Nov 2020 17:29:23 -0600
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Hi Greg

So we have left unit running for a couple hours. These are the observations:

*	The red light flickers, mainly when we open and close the red cover 
however the light does not stay on permanently.
*	Oven is not hot.  Other than the connection that goes to the  coils.  Is 
the oven supposed to get “hot”?

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, November 17, 2020 1:15 PM
To: 'Greg Benedict' <sri8610greg@gmail.com>
Subject: RE: Issues with our Gas Chromatography 8610-10

BTW, we would like to commend you with your supervisor.  Can you send me 
his/her email?   Rich

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Tuesday, November 17, 2020 1:02 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Issues with our Gas Chromatography 8610-10

You can download the software at any time.

https://www.srigc.com/pages/software_downloads/

The column is the coild of tubing in the square box.  There is a tag that 
describes the particular column.  There are lots of flavors, for lots of 
different analysis.

What is your application?

Greg

On Tue, Nov 17, 2020 at 10:51 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Greg

Thanks for the great information!   Your question on the loose cables was 
done by my tech( checking fuse).  So you are saying our unit includes a 
fused column( we didn’t know that).   Can the software for this unit be 
downloaded? If so, can you tell us where to go?

Thanks again for all the GREAT support.   Rich

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Tuesday, November 17, 2020 11:36 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Issues with our Gas Chromatography 8610-10

Here is a gc quick start.  This has our latest gc, and it looks different, 
but the concept is the same.

http://www.srigc.com/cn/downloads/13/QuickGC.pdf

What compounds are you looking for? at what levels?

Greg

On Mon, Nov 16, 2020 at 3:59 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Greg,

Something else, the metal connector going to the oven gets hot but not the 
oven itself( i.e. coils).

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, November 16, 2020 5:39 PM
To: 'Greg Benedict' <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Subject: RE: Issues with our Gas Chromatography 8610-10

Thanks Greg for your through response.  The unit looks in good condition but 
as noted we are not experts on using this unit and such the basic questions. 
What do you mean by h2?

Thanks

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Monday, November 16, 2020 5:04 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Issues with our Gas Chromatography 8610-10

I need a little bit of history.

The gc looks well kept.  You have an fid and a fused silica column.  It 
looks like the bottom is open and some wires are coming out. where do they 
go?

Is this something you have had for all these years? and was working fine? 
or is this new to you?

The gc has a serial port connector on the side, it was made to use our 
software and connect to a computer.

Unless you hooked up to the electronics inside, and then to a data system( 
strip chart,etc) , you had to view the results from Peaksimple.

I did not see the left side, but you need to hook up at least h2 for carrier 
in order for the flame to light.

Greg

On Mon, Nov 16, 2020 at 1:40 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Greg,

As mentioned in my previous email, please find video of our unit. 
https://www.youtube.com/watch?v=OvopYl6_qHQ

Best,

Richard

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, November 16, 2020 1:36 PM
To: 'Greg Benedict' <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Subject: RE: Issues with our Gas Chromatography 8610-10

Hello Greg

Trust this email finds you well.  So we don’t have a computer/software for 
the unit.  We turn the unit on and can hear the fan and we see the display 
working.  As far as your instructions to turn the black knob we did that but 
nothing seems to happen.  I will take a video of what happens and forward 
your way.

Thanks again for the support.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Friday, November 13, 2020 11:11 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Issues with our Gas Chromatography 8610-10

on the front of the gc is a black knob.  Turn it to oven setpoint.  This 
should equal the temperature on the computer screen.

Does the detector communicate with the software?

Thank you

Greg

On Fri, Nov 13, 2020 at 8:55 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Greg

Per our phone conversation,  I am including the issues we are experiencing:

*	Unit turns on ( shows the ambient temperature and fan turns on)
*	The red light doesn’t turn on- indicating oven is on
*	Temperature control doesn’t  function

What we should look for?

What are the possible issues?

We appreciate any direction you can provide us.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: Greg Benedict <sri8610greg@gmail.com <mailto:sri8610greg@gmail.com> >
Sent: Wednesday, October 28, 2020 5:18 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Request manuals for our Gas Chromatography 8610-10

This must be close to 20 years old.  We dont have a manual for it anymore.

Call from in frontof the gc , 310-214-5092

Have you been using it? or did you get it used?

Greg

On Wed, Oct 28, 2020 at 3:11 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good day,

We own the following unit .  Can you send us the owner’s manual and 
electrical schematic?

Thanks in advance.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

SRI Instruments

20720 Earl St

Torrance CA 90503

310-214-5092

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Greg<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>So we have =
left unit running for a couple hours. These are the =
observations:<o:p></o:p></p><ul style=3D'margin-top:0in' type=3Ddisc><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l2 level1 =
lfo4'> The red light flickers, mainly when we open and close the red =
cover however the light does not stay on permanently.<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l2 level1 =
lfo4'>Oven is not hot.=C2=A0 Other than the connection that goes to =
the=C2=A0 coils.=C2=A0 Is the oven supposed to get =
=E2=80=9Chot=E2=80=9D?=C2=A0=C2=A0 =C2=A0<o:p></o:p></li></ul><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Tuesday, November 17, =
2020 1:15 PM<br><b>To:</b> 'Greg Benedict' =
&lt;sri8610greg@gmail.com&gt;<br><b>Subject:</b> RE: Issues with our Gas =
Chromatography 8610-10<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>BTW, we =
would like to commend you with your supervisor.&nbsp; Can you send me =
his/her email?&nbsp;&nbsp; Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Greg Benedict &lt;<a =
href=3D"mailto:sri8610greg@gmail.com">sri8610greg@gmail.com</a>&gt; =
<br><b>Sent:</b> Tuesday, November 17, 2020 1:02 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Issues with our Gas Chromatography =
8610-10<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>You can =
download the software at any time.<o:p></o:p></p><div><p =
class=3DMsoNormal><a =
href=3D"https://www.srigc.com/pages/software_downloads/">https://www.srig=
c.com/pages/software_downloads/</a><o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>The column is the coild of tubing in the square =
box.&nbsp; There is a tag that describes the particular column.&nbsp; =
There are lots of flavors, for lots of different =
analysis.<o:p></o:p></p></div><div><p class=3DMsoNormal>What is your =
application?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Greg<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Nov 17, 2020 at 10:51 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Greg<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the great information!&nbsp;&nbsp; Your question on the loose cables was =
done by my tech( checking fuse).&nbsp; So you are saying our unit =
includes a fused column( we didn=E2=80=99t know that).&nbsp;&nbsp; Can =
the software for this unit be downloaded? If so, can you tell us where =
to go?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again for all the GREAT support.&nbsp;&nbsp; Rich<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Greg Benedict &lt;<a href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 17, 2020 11:36 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Issues with our Gas Chromatography 8610-10<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here is a =
gc quick start.&nbsp; This has our latest gc, and it looks different, =
but the concept is the same.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://www.srigc.com/cn/downloads/13/QuickGC.pdf" =
target=3D"_blank">http://www.srigc.com/cn/downloads/13/QuickGC.pdf</a><o:=
p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What =
compounds are you looking for? at what =
levels?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greg<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
16, 2020 at 3:59 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greg, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Something =
else, the metal connector going to the oven gets hot but not the oven =
itself( i.e. coils).<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Monday, November 16, 2020 5:39 PM<br><b>To:</b> 'Greg Benedict' &lt;<a =
href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt;<br><b>Subject:</b> RE: =
Issues with our Gas Chromatography 8610-10<o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks Greg =
for your through response.&nbsp; The unit looks in good condition but as =
noted we are not experts on using this unit and such the basic =
questions.&nbsp; What do you mean by h2?&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Greg Benedict &lt;<a href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt; <br><b>Sent:</b> Monday, =
November 16, 2020 5:04 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Issues with our Gas Chromatography 8610-10<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I need a =
little bit of history.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The gc =
looks well kept.&nbsp; You have an fid and a fused silica column.&nbsp; =
It looks like the bottom is open and some wires are coming out. =
where&nbsp;do they go?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is this =
something&nbsp;you have had for all these years? and was working =
fine?&nbsp; or is this new to you?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The gc has =
a serial port connector on the side, it was made to use our software and =
connect to a computer.&nbsp;&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Unless you =
hooked up to the electronics inside, and then to a data system( strip =
chart,etc) , you had to view the results from =
Peaksimple.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I did not =
see the left side, but you need to hook up at least h2 for carrier in =
order for the flame to light.&nbsp;&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greg<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
16, 2020 at 1:40 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Greg, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As =
mentioned in my previous email, please find video of our unit.&nbsp; <a =
href=3D"https://www.youtube.com/watch?v=3DOvopYl6_qHQ" =
target=3D"_blank">https://www.youtube.com/watch?v=3DOvopYl6_qHQ</a>&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Monday, November 16, 2020 1:36 PM<br><b>To:</b> 'Greg Benedict' &lt;<a =
href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt;<br><b>Subject:</b> RE: =
Issues with our Gas Chromatography 8610-10<o:p></o:p></p></div></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Greg<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Trust this =
email finds you well.&nbsp; So we don=E2=80=99t have a computer/software =
for the unit.&nbsp; We turn the unit on and can hear the fan and we see =
the display working.&nbsp; As far as your instructions to turn the black =
knob we did that but nothing seems to happen.&nbsp; I will take a video =
of what happens and forward your way.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again for the support. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' =
id=3D"gmail-m_924430366479163244gmail-m_6753090923194160742gmail-m_389312=
058365708018Picture_x0020_3" =
src=3D"cid:image001.jpg@01D6BD07.30400110"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Greg Benedict &lt;<a href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt; <br><b>Sent:</b> Friday, =
November 13, 2020 11:11 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Issues with our Gas Chromatography 8610-10<o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>on the =
front of the gc is a black knob.&nbsp; Turn it to oven setpoint.&nbsp; =
This should equal the temperature on the computer =
screen.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Does the =
detector communicate with the software?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank&nbsp;y=
ou&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greg<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Nov =
13, 2020 at 8:55 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Greg<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Per our =
phone conversation,&nbsp; I am including the issues we are =
experiencing:<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><ul type=3Ddisc><li =
class=3D"gmail-m924430366479163244gmail-m6753090923194160742gmail-m389312=
058365708018gmail-m4333992970729291506msolistparagraph" =
style=3D'mso-list:l1 level1 lfo3'>Unit turns on ( shows the ambient =
temperature and fan turns on)<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 =
level1 lfo3'>The red light doesn=E2=80=99t turn on- indicating oven is =
on<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 =
level1 lfo3'>Temperature control doesn=E2=80=99t&nbsp; =
function<o:p></o:p></li></ul><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What we =
should look for?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What are =
the possible issues? <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We =
appreciate any direction you can provide us. <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BR<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' =
id=3D"gmail-m_924430366479163244gmail-m_6753090923194160742gmail-m_389312=
058365708018gmail-m_4333992970729291506Picture_x0020_2" =
src=3D"cid:image002.jpg@01D6BD07.30400110"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Greg Benedict &lt;<a href=3D"mailto:sri8610greg@gmail.com" =
target=3D"_blank">sri8610greg@gmail.com</a>&gt; <br><b>Sent:</b> =
Wednesday, October 28, 2020 5:18 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Request manuals for our Gas Chromatography =
8610-10<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This must =
be close to 20 years old.&nbsp; We dont&nbsp;have a manual for it =
anymore.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Call from =
in frontof the gc , 310-214-5092<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Have you =
been using it? or did you get it used?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greg<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Oct =
28, 2020 at 3:11 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good day, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We own the =
following unit .&nbsp; Can you send us the owner=E2=80=99s manual and =
electrical schematic?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks in =
advance. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' =
id=3D"gmail-m_924430366479163244gmail-m_6753090923194160742gmail-m_389312=
058365708018gmail-m_4333992970729291506gmail-m_1921055385917535213Picture=
_x0020_1" src=3D"cid:image001.jpg@01D6BD07.30400110"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></blockquote></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br =
clear=3Dall><o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-- =
<o:p></o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>SRI =
Instruments<o:p></o:p></p><div><p class=3DMsoNormal =
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