Da

✏️ Editing: 1607715341.M369542P1962159.aristoteles.x5servers.com,S=29433,W=30011:2,S

From: <rcruz@sapasequipment.com>
To: "'TechSupportUS'" <TechSupportUS@edwardsvacuum.com>
Cc: <eliasmavares@hotmail.com>
References: <DB7PR04MB5132B225940C3985F2346C8EE6CA0@DB7PR04MB5132.eurprd04.prod.outlook.com>
In-Reply-To: <DB7PR04MB5132B225940C3985F2346C8EE6CA0@DB7PR04MB5132.eurprd04.prod.outlook.com>
Subject: RE: Follow up to earlier phone conversation - EO
Date: Fri, 11 Dec 2020 13:36:35 -0600
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Thanks!   When you have a chance, can you send us the manual you were
referring to?

Thanks again,

Rich

From: TechSupportUS <TechSupportUS@edwardsvacuum.com> 
Sent: Friday, December 11, 2020 1:32 PM
To: rcruz@sapasequipment.com; TechSupportUS
<TechSupportUS@edwardsvacuum.com>
Cc: eliasmavares@hotmail.com
Subject: RE: Follow up to earlier phone conversation - EO

Hi Richard,

Yes, if the gas ballast components are missing you basically have a huge
leak into the pump and it won't pull vacuum.

Best Regards,

Eric

Eric Oliver | Product Technical Support | Edwards | Part of the Atlas
Copco Group
800 848 9800 ext. 3460 | eric.oliver@edwardsvacuum.com
<mailto:eric.oliver@edwardsvacuum.com>

6416 Inducon Corporate Drive, Sanborn, NY 14132, USA |
<http://www.edwardsvacuum.com/> www.edwardsvacuum.com
Edwards Vacuum LLC.

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<https://www.youtube.com/channel/UCicRbXCmV4rp12dI4PEaN-Q>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Friday, December 11, 2020 11:21 AM
To: TechSupportUS <TechSupportUS@edwardsvacuum.com
<mailto:TechSupportUS@edwardsvacuum.com> >
Cc: eliasmavares@hotmail.com <mailto:eliasmavares@hotmail.com> 
Subject: Follow up to earlier phone conversation - EO

Hello Eric

Thanks for taking our call this morning.  As far as the problem Eli was
trying to  explain; he was able to figure it out.Now the issue we are
having is we aren't getting any negative pressure/suction from the unit.
We assume it is because we are missing the component A73001803( please see
pic) but would appreicate your professional judgment.

Thanks again for your support.

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

The contents of this email and any attachments are confidential and are
provided solely for the use of the intended recipient(s). If you are not
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disclosure, distribution, or use of this e-mail, its attachments or any
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you should please contact the sender immediately and delete this e-mail
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attachments, whether or not it has been checked by anti-virus software.
**************************************************************************
Edwards Limited is a company registered in England and Wales under number
6124750. The registered office address is Innovation Drive, Burgess Hill,
West Sussex, RH15 9TW, United Kingdom.

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link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Thanks!&nbsp;&nbsp; When you =
have a chance, can you send us the manual you were referring to?&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Thanks again, <o:p></o:p>Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: TechSupportUS =
&lt;TechSupportUS@edwardsvacuum.com&gt; Sent: Friday, =
December 11, 2020 1:32 PM To: rcruz@sapasequipment.com; =
TechSupportUS &lt;TechSupportUS@edwardsvacuum.com&gt; Cc: =
eliasmavares@hotmail.com Subject: RE: Follow up to earlier =
phone conversation - EO<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>Yes, if the gas ballast components are missing you =
basically have a huge leak into the pump and it won&#8217;t pull =
vacuum.<o:p></o:p><o:p>&nbsp;</o:p><div>Best =
Regards,<o:p></o:p>Eric<o:p></o:p><o:p>&nbsp;</o:p>Eric =
Oliver | Product Technical =
Support | Edwards | Part of the Atlas Copco Group 800 848 9800 ext. =
3460 | <a =
href=3D"mailto:eric.oliver@edwardsvacuum.com">eric.oliver@edwardsvacuum.c=
om</a> 6416 Inducon Corporate Drive, Sanborn, NY 14132, USA | <a =
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style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Friday, December 11, 2020 11:21 AM To: =
TechSupportUS &lt;<a =
href=3D"mailto:TechSupportUS@edwardsvacuum.com">TechSupportUS@edwardsvacu=
um.com</a>&gt; Cc: <a =
href=3D"mailto:eliasmavares@hotmail.com">eliasmavares@hotmail.com</a> =
Subject: Follow up to earlier phone conversation - =
EO<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Eric<o:p></o:p><o:p>&nbsp;</o:p>Thanks for taking our call this morning.&nbsp; As far =
as the problem Eli was trying to &nbsp;explain; he was able to figure it =
out.Now the issue we are having is we aren&#8217;t getting any negative =
pressure/suction from the unit.&nbsp; We assume it is because we are =
missing the component A73001803( please see pic) but would appreicate =
your professional judgment. <o:p></o:p><o:p>&nbsp;</o:p>Thanks again =
for your support. <o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com">https://sapasequipment.com</a><o:p></=
o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D146 height=3D87 =
style=3D'width:1.5208in;height:.9062in' id=3D"Picture_x0020_1" =
src=3D"cid:image010.jpg@01D6CFC2.A5112E60"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>The contents =
of this email and any attachments are confidential and are provided =
solely for the use of the intended recipient(s). If you are not the =
intended recipient, you are hereby notified that any copying, =
disclosure, distribution, or use of this e-mail, its attachments or any =
information contained therein is unauthorized and strictly prohibited =
and you should please contact the sender immediately and delete this =
e-mail and any attachments from your system. No responsibility is =
accepted for any virus or defect that might arise from opening this =
e-mail or attachments, whether or not it has been checked by anti-virus =
software. =
*************************************************************************=
* Edwards Limited is a company registered in England and Wales under =
number 6124750. The registered office address is Innovation Drive, =
Burgess Hill, West Sussex, RH15 9TW, United Kingdom. =
<o:p></o:p></div></body></html>
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