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From: <rcruz@sapasequipment.com>
To: "'Robert Walker'" <rwalker@labx.com>
References: <CACxsfSH-T8nWjwwM7E-MYdAyt1krkrrdFfA7PWqDvrJ1V+u4qw@mail.gmail.com>
In-Reply-To: <CACxsfSH-T8nWjwwM7E-MYdAyt1krkrrdFfA7PWqDvrJ1V+u4qw@mail.gmail.com>
Subject: RE: Buy Now Update
Date: Fri, 11 Dec 2020 15:59:21 -0600
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We had a meeting today and tested the BUY IT NOW option which gives a 
reading of cannot ship to this destination; regardless what city we put 
in…..we are continuing to use the Request a Quote to deal with this issue.

Please keep us informed

Regards

Richard

From: Robert Walker <rwalker@labx.com>
Sent: Friday, December 11, 2020 3:51 PM
To: rcruz@sapasequipment.com
Subject: Buy Now Update

Hey Richard,

Rob here. Hope you've had a good week so far.  i was actually just touching 
base with someone who works with you on our Chatbot, regarding the Shipping 
Cost bug. Apologies this has taken so long... Rest assured the team IS 
looking into it & I have been trying to get updates as much as possible.

Rob Calvert , just the other day, had said that a potential fix HAD gone 
through by the team that he thought would work- but I have just tested some 
products & it looks like we are still getting that problem where shipping 
costs are NOT being calculated properly. ie. when I go to checkout, I just 
have the price of the product, not including shipping.

I have let Rob know & they are looking into this further for an alternative 
solution.

As I suggested before, I would suggest your team (if they are continuing 
making new listings on your side) continue to make them as 'Request a Quote' 
listings- which again, allows the potential buyer to contact you & for you 
to let them know directly the cost of the item AND the shipping cost. Your 
listings are then still active & able to be purchased via the usual 'Request 
a Quote' option that LabX users use / are familiar with.

Again, apologies for the inconvenience & as soon as I get the go-ahead / all 
clear that this issue has been fixed, we can easily flip your listings BACK 
to Buy Now & get them set up that way.

Any questions, let me know.

Warm regards,

Rob

<https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0EeQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY>

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

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name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>We had a meeting today and =
tested the BUY IT NOW option which gives a reading of cannot ship to =
this destination; regardless what city we put in=E2=80=A6..we are =
continuing to use the Request a Quote to deal with this issue.=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Please keep us informed<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Regards<o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Robert Walker =
&lt;rwalker@labx.com&gt; <br><b>Sent:</b> Friday, December 11, 2020 3:51 =
PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Buy Now =
Update<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hey =
Richard,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Rob here. Hope you've had a&nbsp;good week so =
far.&nbsp; i was actually just touching base with someone who works with =
you on our Chatbot, regarding the Shipping Cost bug. Apologies this has =
taken so long... Rest assured the team IS looking into it &amp; I have =
been trying to get updates as much as =
possible.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Rob Calvert , just the other day, had said that a =
potential fix HAD gone through by the team that he thought would work- =
but I have just tested some products &amp; it looks like we are still =
getting that problem where shipping costs are NOT being calculated =
properly. ie. when I go to checkout, I just have the price of the =
product, not including shipping.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=3DMsoNormal>I =
have let Rob know &amp; they are looking into this further for an =
alternative solution.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>As I suggested before, I would suggest your team (if =
they are continuing making new listings on your side) continue to make =
them as <b>'Request a Quote'</b> listings- which again, allows the =
potential buyer to contact you &amp; for you to let them know directly =
the cost of the item AND the shipping cost. Your listings are then still =
active &amp; able to be purchased via the usual 'Request a Quote' option =
that LabX users use / are familiar with.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Again, apologies for the inconvenience &amp; as soon =
as I get the go-ahead / all clear that this issue has been fixed, we can =
easily flip your listings BACK to Buy Now &amp; get them set up that =
way.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Any questions, let me =
know.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Warm regards,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Rob&nbsp;<o:p></o:p></p></div><div><div><div><div><div>=
<div><div><div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><table =
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3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
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style=3D'width:1.2291in;height:.5729in' id=3D"_x0000_i1025" =
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3.15pt;height:21.0pt'><p =
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-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:"Roboto",serif;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>705-52=
8-6888 ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div></div></div></div></di=
v></div></div></div></div></body></html>
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