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✏️ Editing: 1608216257.M827861P2497089.aristoteles.x5servers.com,S=43264,W=44228:2,S

From: <rcruz@sapasequipment.com>
To: "'Robert Walker'" <rwalker@labx.com>
References: <CACxsfSH-T8nWjwwM7E-MYdAyt1krkrrdFfA7PWqDvrJ1V+u4qw@mail.gmail.com> <CACxsfSHsNsN3DkHnsAi8EZdbUKERBTKCx1i1sf3mih116+nn0w@mail.gmail.com> <012201d6d008$f8a33690$e9e9a3b0$@sapasequipment.com> <CACxsfSGdPsngBbX9Fm1nZKtU6Bkt9kXJqzVu7XHABaQRULwGwA@mail.gmail.com> <CACxsfSE8qKKtCyOjhzWtN+xQPJOoBYF44LuasP6HLrYSVwgLGA@mail.gmail.com> <068101d6d3cd$c8298910$587c9b30$@sapasequipment.com> <CACxsfSGMwTojewP1bW0_XxMqSnntWaMNjP8qdkERY5OsjTjU9g@mail.gmail.com>
In-Reply-To: <CACxsfSGMwTojewP1bW0_XxMqSnntWaMNjP8qdkERY5OsjTjU9g@mail.gmail.com>
Subject: RE: Buy Now Update
Date: Thu, 17 Dec 2020 08:45:14 -0600
Message-ID: <01d701d6d483$40f06930$c2d13b90$@sapasequipment.com>
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You received a payment of $2,300.00 USD from Deborah Isbell-Parker ( 
<mailto:ddparker@me.com> ddparker@me.com)

Thanks for using PayPal. You can now ship any items. To see all the 
transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.

Seller Protection -Eligible

Transaction ID
 <https://www.paypal.com/myaccount/transaction/details/9VL8975685810854U?v=1&utm_source=unp&utm_medium=email&utm_campaign=RT000019&utm_unptid=&ppid=RT000019&cnac=US&rsta=en_US(en-US)&cust=&unptid=&calc=4cbd1ccaf1fd1&unp_tpcid=null&page=main%3Aemail%3ART000019&pgrp=main%3Aemail&e=cl&mchn=em&s=ci&mail=sys&appVersion=1.26.0&xt=> 
9VL8975685810854U

Transaction date
Dec 16, 2020 08:40:53 PST

Buyer
Deborah Isbell-Parker
 <mailto:ddparker@me.com> ddparker@me.com

Instructions to merchant
The buyer hasn't entered any instructions.

Invoice ID
WC-745

Shipping address - confirmed

Deborah PARKER
2129 Belcourt Ave
Nashville , TN 37212
United States

Shipping details
You haven’t added any shipping details.

From: Robert Walker <rwalker@labx.com>
Sent: Thursday, December 17, 2020 7:19 AM
To: rcruz@sapasequipment.com
Subject: Re: Buy Now Update

Hi Richard,

Fantastic. I am glad to hear it! Yes, send it my way at your earliest 
convenience. We are glad you are starting to see sales / success on LabX & 
appreciate your patience as we sort out this Buy Now issue.

Also, did you see my previous email r.e. your spreadsheet? I was wondering 
if you had a fully up-to-date spreadsheet of your products with ALL weights, 
shipping info, etc. so I could run a few test myself on our end? If you have 
that, shoot it my way whenever you get a chance.

Rob

<https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0EeQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY>

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

On Wed, Dec 16, 2020 at 12:05 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Robert

We made our first sale through LabX!   As far as purchase, I steered them to 
the site where they paid accordingly.  I will send you copy of the paypal 
transaction so you can charge me accordingly.

We believe LabX will play an important role in the continued growth of 
Sapas.

Best,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: Robert Walker <rwalker@labx.com <mailto:rwalker@labx.com> >
Sent: Monday, December 14, 2020 7:41 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Buy Now Update

Hey Richard,

Just going to be doing some testing w/ the team today on your store. I am 
looking at the spreadsheet you had sent me a while back-- this was the last 
one I received (I think) with the shipping weights, dimensions, etc. A good 
chunk of them HAVE the dimensions, but some were missing (as you were going 
to do them in chunks).

Do you have- by any chance- a new / fully completed spreadsheet, with ALL of 
your products info (shipping weight / dimensions, etc.) that we could work 
with?

Let me know!

Thanks so much,

Rob

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

On Fri, Dec 11, 2020 at 5:00 PM Robert Walker <rwalker@labx.com 
<mailto:rwalker@labx.com> > wrote:

Thanks for the update richard and the details r.e. the shipping error. Will 
let rob know too.

On Fri., Dec. 11, 2020, 4:58 p.m. , <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Yes but no sales yet….

From: Robert Walker <rwalker@labx.com <mailto:rwalker@labx.com> >
Sent: Friday, December 11, 2020 3:55 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Buy Now Update

Speaking of which, when in your account I see a few people HAVE sent you 
emails inquiring on your products. Were you able to connect with them and 
get quotes etc to them ?

Rob

On Fri., Dec. 11, 2020, 4:51 p.m. Robert Walker, <rwalker@labx.com 
<mailto:rwalker@labx.com> > wrote:

Hey Richard,

Rob here. Hope you've had a good week so far.  i was actually just touching 
base with someone who works with you on our Chatbot, regarding the Shipping 
Cost bug. Apologies this has taken so long... Rest assured the team IS 
looking into it & I have been trying to get updates as much as possible.

Rob Calvert , just the other day, had said that a potential fix HAD gone 
through by the team that he thought would work- but I have just tested some 
products & it looks like we are still getting that problem where shipping 
costs are NOT being calculated properly. ie. when I go to checkout, I just 
have the price of the product, not including shipping.

I have let Rob know & they are looking into this further for an alternative 
solution.

As I suggested before, I would suggest your team (if they are continuing 
making new listings on your side) continue to make them as 'Request a Quote' 
listings- which again, allows the potential buyer to contact you & for you 
to let them know directly the cost of the item AND the shipping cost. Your 
listings are then still active & able to be purchased via the usual 'Request 
a Quote' option that LabX users use / are familiar with.

Again, apologies for the inconvenience & as soon as I get the go-ahead / all 
clear that this issue has been fixed, we can easily flip your listings BACK 
to Buy Now & get them set up that way.

Any questions, let me know.

Warm regards,

Rob

Robert Walker

Team Lead  | LabX Client Services

rwalker@labx.com <mailto:rwalker@labx.com>

705-528-6888 ext. 229

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ion date</span></b><span =
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16, 2020 08:40:53 =
PST<o:p></o:p></span></p></td></tr></table></td></tr><tr><td =
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rah Isbell-Parker<br><a href=3D"mailto:ddparker@me.com"><span =
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style=3D'font-size:12.0pt;font-family:PayPal-Sans;color:#2C2E2F'><br>The =
buyer hasn't entered any =
instructions.<o:p></o:p></span></p></td></tr></table></td></tr><tr><td =
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</span><span =
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PARKER<br>2129 Belcourt Ave<br>Nashville , TN 37212<br>United =
States<o:p></o:p></span></p></td></tr></table></td></tr></table></td><td =
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style=3D'line-height:18.75pt;mso-line-height-rule:exactly'><b><span =
style=3D'font-size:12.0pt;font-family:PayPal-Sans;color:#2C2E2F'>Shipping=
 details</span></b><span =
style=3D'font-size:12.0pt;font-family:PayPal-Sans;color:#2C2E2F'><br>You =
haven=E2=80=99t added any shipping =
details.<o:p></o:p></span></p></td></tr></table></td></tr></table></td></=
tr></table></div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Robert Walker =
&lt;rwalker@labx.com&gt; <br><b>Sent:</b> Thursday, December 17, 2020 =
7:19 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: =
Buy Now Update<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Richard,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Fantastic. I am glad to hear it! Yes, send it my way =
at your earliest convenience. We are glad you are starting to see sales =
/ success on LabX &amp; appreciate your patience as we sort out this Buy =
Now issue.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Also, did you see my previous email r.e. your =
spreadsheet? I was wondering if you had a fully up-to-date spreadsheet =
of your products with ALL weights, shipping info, etc. so I =
could&nbsp;run a few test myself on our end? If you have that, shoot it =
my way whenever you get a chance.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Rob<br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse;border:currentcolor'><tr =
style=3D'height:21.0pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
style=3D'font-family:"Arial",sans-serif'><img border=3D0 width=3D118 =
height=3D55 style=3D'width:1.2291in;height:.5729in' id=3D"_x0000_i1028" =
src=3D"https://lh6.googleusercontent.com/l7n04j0Ot8OIBZxJqsJcBByP65zVyI0E=
eQo-lRIsD9aDdDYBkU03j6mD39MgVP9Hz23QcfqT039MbKqdUMyJYZlIYYYrRfpb3STByKK72=
hhuXTRJ6ukE1MwmOxO94V7tERdJLNtY"></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:"Roboto",serif;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin=
-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>705-52=
8-6888 ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div></div></div></div></di=
v></div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Wed, Dec 16, 2020 at 12:05 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Robert<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We made our =
first sale through LabX!&nbsp;&nbsp; As far as purchase, I steered them =
to the site where they paid accordingly.&nbsp; I will send you copy of =
the paypal transaction so you can charge me accordingly. =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We believe =
LabX will play an important role in the continued growth of Sapas. =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D147 height=3D87 =
style=3D'width:1.5312in;height:.9062in' =
id=3D"gmail-m_-7641013320380582884Picture_x0020_3" =
src=3D"cid:image001.jpg@01D6D450.EFC8E140"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Robert Walker &lt;<a href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt; <br><b>Sent:</b> Monday, =
December 14, 2020 7:41 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Buy Now Update<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hey =
Richard,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Just going =
to be doing some testing w/ the team today on your store. I am looking =
at the spreadsheet you had sent me a while back-- this was the last one =
I received (I think) with the shipping weights, dimensions, etc. A good =
chunk of them HAVE the dimensions, but some were missing (as you were =
going to do them in chunks).<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Do you =
have- by any chance- a new / fully completed spreadsheet, with ALL of =
your products info (shipping weight / dimensions, etc.) that we could =
work with?&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me =
know!&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks so =
much,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob&nbsp;<br=
 clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 =
style=3D'border-collapse:collapse;border:currentcolor'><tr =
style=3D'height:21.0pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
style=3D'font-family:"Arial",sans-serif;border:solid windowtext =
1.0pt;padding:0in'><img border=3D0 width=3D118 height=3D55 =
style=3D'width:1.2291in;height:.5729in' =
id=3D"gmail-m_-7641013320380582884Picture_x0020_1" =
src=3D"cid:image002.jpg@01D6D450.EFC8E140" alt=3D"Image removed by =
sender."></span><o:p></o:p></p></td><td valign=3Dtop =
style=3D'border:solid white 1.0pt;border-left:none;padding:3.15pt 3.15pt =
3.15pt 3.15pt;height:21.0pt'><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:"Roboto",serif;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>705-52=
8-6888 ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></div></div></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Dec =
11, 2020 at 5:00 PM Robert Walker &lt;<a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the update richard and the details r.e. the shipping error. Will let rob =
know too.<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri., =
Dec. 11, 2020, 4:58 p.m. , &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes but no =
sales yet=E2=80=A6.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Robert Walker &lt;<a href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt; <br><b>Sent:</b> Friday, =
December 11, 2020 3:55 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Buy Now Update<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Speaking of =
which, when in your account I see a few people HAVE sent you emails =
inquiring on your products. Were you able to connect with them and get =
quotes etc to them ?<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri., =
Dec. 11, 2020, 4:51 p.m. Robert Walker, &lt;<a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hey =
Richard,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob here. =
Hope you've had a&nbsp;good week so far.&nbsp; i was actually just =
touching base with someone who works with you on our Chatbot, regarding =
the Shipping Cost bug. Apologies this has taken so long... Rest assured =
the team IS looking into it &amp; I have been trying to get updates as =
much as possible.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob Calvert =
, just the other day, had said that a potential fix HAD gone through by =
the team that he thought would work- but I have just tested some =
products &amp; it looks like we are still getting that problem where =
shipping costs are NOT being calculated properly. ie. when I go to =
checkout, I just have the price of the product, not including =
shipping.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have let =
Rob know &amp; they are looking into this further for an alternative =
solution.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As I =
suggested before, I would suggest your team (if they are continuing =
making new listings on your side) continue to make them as <b>'Request a =
Quote'</b> listings- which again, allows the potential buyer to contact =
you &amp; for you to let them know directly the cost of the item AND the =
shipping cost. Your listings are then still active &amp; able to be =
purchased via the usual 'Request a Quote' option that LabX users use / =
are familiar with.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Again, =
apologies for the inconvenience &amp; as soon as I get the go-ahead / =
all clear that this issue has been fixed, we can easily flip your =
listings BACK to Buy Now &amp; get them set up that =
way.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any =
questions, let me know.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Warm =
regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rob&nbsp;<o:=
p></o:p></p></div><div><div><div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 =
style=3D'border-collapse:collapse;border:currentcolor'><tr =
style=3D'height:21.0pt'><td valign=3Dtop style=3D'border:solid white =
1.0pt;border-right:solid red 1.5pt;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p style=3D'margin:0in'><span =
style=3D'font-family:"Arial",sans-serif;border:solid windowtext =
1.0pt;padding:0in'><img border=3D0 width=3D118 height=3D55 =
style=3D'width:1.2291in;height:.5729in' =
id=3D"gmail-m_-7641013320380582884gmail-m_-8491821517539805900m_415454333=
4754179832_x005f_x0000_i1025" src=3D"cid:image002.jpg@01D6D450.EFC8E140" =
alt=3D"Image removed by sender."></span><o:p></o:p></p></td><td =
valign=3Dtop style=3D'border:solid white =
1.0pt;border-left:none;padding:3.15pt 3.15pt 3.15pt =
3.15pt;height:21.0pt'><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:10.0pt;font-family:"Roboto",serif;color:red'>Robert =
Walker</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><b><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>Team =
Lead&nbsp; | LabX Client Services</span></b><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'><a =
href=3D"mailto:rwalker@labx.com" =
target=3D"_blank">rwalker@labx.com</a></span><o:p></o:p></p><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;marg=
in-left:9.0pt'><span =
style=3D'font-size:9.0pt;font-family:"Roboto",serif;color:#434343'>705-52=
8-6888 ext. 229</span><o:p></o:p></p></td></tr></table></div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
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