Da

✏️ Editing: 1608595919.M959912P987760.aristoteles.x5servers.com,S=19485,W=19850:2,S

From: <rcruz@sapasequipment.com>
To: "'Peggy Hickmott'" <peggy.hickmott@fedex.com>
References: <DM6PR12MB271613336A89C76FE355EDC186CA0@DM6PR12MB2716.namprd12.prod.outlook.com>
In-Reply-To: <DM6PR12MB271613336A89C76FE355EDC186CA0@DM6PR12MB2716.namprd12.prod.outlook.com>
Subject: RE: Tracking number 395559761483
Date: Mon, 21 Dec 2020 18:13:01 -0600
Message-ID: <022001d6d7f7$3adf1240$b09d36c0$@sapasequipment.com>
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I appreciate your response.  I doubt we took a picture of the crate with the 
Fedex label attached.  However I am forwarding you an email which should 
provide enough evidence we sent the unit out in a wooden crate.  We are in 
the lab equipment business and would only send out such a unit in a 
protected wooden crate.

Again thanks for your involvement.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

From: Peggy Hickmott <peggy.hickmott@fedex.com>
Sent: Friday, December 11, 2020 6:01 PM
To: rcruz@sapasequipment.com
Subject: Tracking number 395559761483

Hello received your letters disputed the denial of your claim for tracking 
number 395559761483. However, we do not show any damage in our scans we 
would need a picture showing the crate with the FedEx label with the 
corresponding tracking number on it also pictures of the extra packaging you 
said were sent with the package. The decision was made based on the pictures 
originally attached to the claim.

Peggy Hickmott

Cargo Claims Agent

peggy.hickmott@fedex.com <mailto:peggy.hickmott@fedex.com>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
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http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>I appreciate your =
response.=C2=A0 I doubt we took a picture of the crate with the Fedex =
label attached.=C2=A0 However I am forwarding you an email which should =
provide enough evidence we sent the unit out in a wooden crate.=C2=A0 We =
are in the lab equipment business and would only send out such a unit in =
a protected wooden crate.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Again thanks =
for your involvement.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>BR<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner <o:p></o:p></span></p><p =
class=3DMsoNormal><b>Sapas LLC<o:p></o:p></b></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road=C2=A0 Suite A-106<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX=C2=A0 77494 =
USA<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780<o:p></o:p></span></p><p =
class=3DMsoNormal><a =
href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p><=
/o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><img border=3D0 width=3D150 height=3D81 =
style=3D'width:1.5625in;height:.8437in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.png@01D6D7C4.EB5C87C0"><o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Peggy Hickmott =
&lt;peggy.hickmott@fedex.com&gt; <br><b>Sent:</b> Friday, December 11, =
2020 6:01 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
Tracking number 395559761483<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'>Hello received your letters =
disputed the denial of your claim for tracking number&nbsp;395559761483. =
However, we do not show any damage in our scans we would need a picture =
showing the crate with the FedEx label with the corresponding tracking =
number on it also pictures of the extra packaging you said were sent =
with the package. The decision was made based on the pictures originally =
attached to the claim.&nbsp;<o:p></o:p></span></p></div><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black'><o:p>&nbsp;</o:p></span></p></div>=
<div id=3DSignature><div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Times New =
Roman",serif;color:black'>=E2=80=8B<b>Peggy Hickmott</b></span><span =
style=3D'font-size:12.0pt;color:black'><o:p></o:p></span></p></div><div><=
p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times =
New Roman",serif;color:black'>=E2=80=8BCargo Claims Agent</span><span =
style=3D'font-size:12.0pt;color:black'><o:p></o:p></span></p></div><div><=
p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times =
New Roman",serif;color:#51A7F9'><a =
href=3D"mailto:peggy.hickmott@fedex.com">peggy.hickmott@fedex.com</a></sp=
an><span =
style=3D'font-size:12.0pt;color:black'><o:p></o:p></span></p></div></div>=
</div></div></div></body></html>
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