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From: <rcruz@sapasequipment.com>
To: "'Alison Stephens - Service Manager'" <alisons@donmcgill.com>
References: <14be8380-ccc4-85fd-a15f-197a2f6c3fdd@donmcgill.com> <00ec01d6e5e1$cf2b6be0$6d8243a0$@sapasequipment.com> <45ff9ec2-5632-6614-4adb-6ee66895d353@donmcgill.com> <013e01d6e5e7$8c968890$a5c399b0$@sapasequipment.com> <7976b420-3781-11fa-320b-10c07dba5fe1@donmcgill.com> <00bb01d6e600$4e097740$ea1c65c0$@sapasequipment.com> <b40c9c77-6912-3862-3928-65c19b7d3006@donmcgill.com>
In-Reply-To: <b40c9c77-6912-3862-3928-65c19b7d3006@donmcgill.com>
Subject: RE: Your Toyota of Katy Service Request
Date: Sat, 9 Jan 2021 09:56:22 -0600
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You are very kind; be there Wednesday.

Richard Cruz
Owner
Sapas LLC
11511 Gaston Road  Suite A-106
Katy, TX  77494 USA
713-502-3780
https://sapasequipment.com

-----Original Message-----
From: Alison Stephens - Service Manager <alisons@donmcgill.com>
Sent: Saturday, January 9, 2021 7:19 AM
To: rcruz@sapasequipment.com
Subject: Re: Your Toyota of Katy Service Request

Good morning,

Yes, I can go ahead and put you in a loaner for the day.  I have gone ahead 
and secured one for you on Wednesday morning.    Have a wonderful weekend!

Alison

On 1/8/2021 2:53 PM, rcruz@sapasequipment.com wrote:
> Will I be able to borrow a loaner?  I don’t have a second car to use while 
> recall issue is being fixed.
>
> Thanks
>
> Richard Cruz
> Owner
> Sapas LLC
> 11511 Gaston Road  Suite A-106
> Katy, TX  77494 USA
> 713-502-3780
> https://sapasequipment.com
>
>
>
>
>
> -----Original Message-----
> From: Alison Stephens - Service Manager <alisons@donmcgill.com>
> Sent: Friday, January 8, 2021 2:45 PM
> To: rcruz@sapasequipment.com
> Subject: Re: Your Toyota of Katy Service Request
>
> I have you booked in to drop off the vehicle on Wednesday, January 13
> at 7:45.  Felix will be your advisor that day.  Just pull into service
> lane
> 1 or 2 and let the greeter know who you are here to see.  In regards to 
> the recall, the vehicles fuel level must be below half a tank so do not 
> fill it up in the days prior.
>
> Have a wonderful day!
>
> Alison Stephens
>
>
> On 1/8/2021 11:56 AM, rcruz@sapasequipment.com wrote:
>> OK, please try for Wednesday; I need the maint asap.
>>
>> Regards
>>
>> Richard Cruz
>> Owner
>> Sapas LLC
>> 11511 Gaston Road  Suite A-106
>> Katy, TX  77494 USA
>> 713-502-3780
>> https://sapasequipment.com
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: Alison Stephens - Service Manager <alisons@donmcgill.com>
>> Sent: Friday, January 8, 2021 11:39 AM
>> To: rcruz@sapasequipment.com
>> Subject: Re: Your Toyota of Katy Service Request
>>
>> I just realized your Tacoma is on that has an open safety recall for the 
>> fuel pump.  I can get you scheduled for that on Wednesday or Friday next 
>> week.  You would need to be prepared to drop off the vehicle for 4-6 
>> hours. We could go ahead and take care of the fuel pump recall for you at 
>> that time as well.
>>
>> On 1/8/2021 11:15 AM, rcruz@sapasequipment.com wrote:
>>> Yes, this is fine.
>>>
>>> -----Original Message-----
>>> From: Alison Stephens - Service Manager <alisons@donmcgill.com>
>>> Sent: Friday, January 8, 2021 10:59 AM
>>> To: rcruz@sapasequipment.com
>>> Subject: Your Toyota of Katy Service Request
>>>
>>> Good morning Rick,
>>>
>>> My first available appointments for maintenance will be starting Monday 
>>> Afternoon.  Does this work for you for your vehicle ending in 113632?
>>>
>>> --
>>> Kindest Regards,
>>> Alison Stephens
>>> BDC Service Manager
>>> Toyota of Katy
>>> 21555 Katy Freeway
>>> Katy, TX  77494
>>>
>>>
>>>
>> --
>> Kindest Regards,
>> Alison Stephens
>> BDC Service Manager
>> Toyota of Katy
>> 21555 Katy Freeway
>> Katy, TX  77494
>>
>>
>>
> --
> Kindest Regards,
> Alison Stephens
> BDC Service Manager
> Toyota of Katy
> 21555 Katy Freeway
> Katy, TX  77494
>
>
>
--
Kindest Regards,
Alison Stephens
BDC Service Manager
Toyota of Katy
21555 Katy Freeway
Katy, TX  77494

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