Da

✏️ Editing: 1613514621.M574990P4177851.aristoteles.x5servers.com,S=20018,W=20478:2,S

From: <rcruz@sapasequipment.com>
To: "'Nasser Taghavi'" <novamedica@yahoo.com>
References: <ERY8L9WW75@zendesk.com> <ERY8L9WW75_602c095fa5285_5c93a5bc2161c7_sprut@zendesk.com> <ERY8L9WW75_602c0eaf80e8_57fc65c0253844_sprut@zendesk.com>
In-Reply-To: <ERY8L9WW75_602c0eaf80e8_57fc65c0253844_sprut@zendesk.com>
Subject: FW: [Support] Re: Chat with Visitor 9544608
Date: Tue, 16 Feb 2021 16:30:11 -0600
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Hi Jackie

Please find information on another reagent supplier.

From: Lizzy (Support) <support@bisupport.zendesk.com>
Sent: Tuesday, February 16, 2021 12:28 PM
To: Rich <rcruz@sapasequipment.com>
Subject: [Support] Re: Chat with Visitor 9544608

##- Please type your reply above this line -##

Your request (27610) has been updated. To add additional comments, reply to 
this email.

<https://secure.gravatar.com/avatar/4d922b4e3382eb4187e2b1a3d53ef907?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g>

Lizzy (Support)

Feb 16, 2021, 13:27 GMT-5

Hello Rich,

Thank you for contacting us via Chat. As promised, below are all the items 
we have in-stock and I hope there are the ones you are needing:

* Reagent CELLCLEAN AUTO Hematology Cleaning Agent For XN-Seriesª 
Automated Hematology Analyzers 20 X 4 mL CF579595 Box/20 $30.47 
<https://heymedsupply.com/reagent-cellclean-auto-hematology-cleaning-agent-for-xn-series-automated-hematology-analyzers-20-x-4-ml-cf579595-box-20/>

* Reagent CN-Free HGB / NOC Lyse For Cell Dyn 3200 Hematology 
Analyzer 4 Liter 03H8002 Each/1 $70.83 
<https://heymedsupply.com/reagent-cn-free-hgb-noc-lyse-for-cell-dyn-3200-hematology-analyzer-4-liter-03h8002-each-1/>

* Reagent Cellpack® Diluent, Sheath For Sysmex KX, XS, and XT 
Analyzers 20 Liter Each/1 $46.47 
<https://heymedsupply.com/reagent-cellpack-diluent-sheath-for-sysmex-kx-xs-and-xt-analyzers-20-liter-each-1/>

Let us know if you have any other questions or need further assistance, we 
are happy to help.

Regards,
LizzyCustomer 
Service Representative
Hey Med Supply

Phone: 301-288-5988
Email: cs@heymedsupply.com <mailto:cs@heymedsupply.com>

Stay in touch with us:
Facebook <https://www.facebook.com/heymedsupply/> | Website 
<https://heymedsupply.com/> | Twitter <https://twitter.com/HeyMedSupply>

<https://bisupport.zendesk.com/images/2016/default-avatar-80.png>

Visitor 9544608

Feb 16, 2021, 13:05 GMT-5

Chat started: 2021-02-16 05:49 PM UTC

(05:49:50 PM) Visitor 9544608: Hi, this is Rich
(05:50:03 PM) *** Lizzy joined the chat ***
(05:50:12 PM) Lizzy: Hello Rich.
(05:50:18 PM) Lizzy: Good day to you!
(05:50:22 PM) Lizzy: How can I help you today?
(05:50:31 PM) Visitor 9544608: I am looking for some reagents for my 
analyzer
(05:50:44 PM) Visitor 9544608: Can I provide you with details needed
(05:50:54 PM) Lizzy: Sure Mark
(05:52:39 PM) Visitor 9544608: They are for my Abbott Cell Dyn . I am 
needing Lyses, dilatant and cleaner. There is also a package of small vials 
to calibrate the machine. Plus a small box of daily tests, high, low and 
normal.
(05:54:59 PM) Lizzy: Do you have the specifics?
(05:55:37 PM) Visitor 9544608: I just noted them. What other specifics do 
you need?
(05:55:59 PM) Visitor 9544608: I am open to any brand
(05:57:48 PM) Visitor 9544608: Hello Lizzy
(06:01:05 PM) Lizzy: I am trying to type Lyses, dilatant, and cleaners but 
just giving a bunch of stuff that is not related to what you are looking 
for.
(06:01:14 PM) Lizzy: Do you have an email address?
(06:01:27 PM) Visitor 9544608: rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com>
(06:01:37 PM) Lizzy: Maybe I can email you instead to give me more time to 
research what you need.
(06:01:41 PM) Lizzy: Awesome!
(06:01:51 PM) Visitor 9544608 is now known as Rich.
(06:02:01 PM) Rich: Yes of course and thanks for your help.
(06:02:32 PM) Lizzy: You are welcome. I will email you on items I can find 
for you.
(06:03:01 PM) Lizzy: Will there be anything else I can help you with?
(06:03:47 PM) Rich: Not now. I will look forwards to your email. BR
(06:04:50 PM) Lizzy: Great! I will email you soon.
(06:04:56 PM) Lizzy: Thank you Rich.
(06:05:01 PM) Lizzy: Bye for now!
(06:05:17 PM) *** Lizzy left the chat ***

This email is a service from Support. Delivered by 
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[ERY8L9-WW75]

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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Jackie<o:p></o:p><o:p>&nbsp;</o:p>Please find =
information on another reagent supplier.<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Lizzy (Support) =
&lt;support@bisupport.zendesk.com&gt; Sent: Tuesday, February =
16, 2021 12:28 PM To: Rich =
&lt;rcruz@sapasequipment.com&gt; Subject: [Support] Re: Chat =
with Visitor 9544608<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><div>=
##- Please type your reply above this line =
-##<o:p></o:p></div>=
Your request (27610) has been updated. To add additional comments, reply =
to this email.<o:p></o:p><div =
style=3D'margin-top:18.75pt'><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
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width=3D"100%" valign=3Dtop style=3D'width:100.0%;padding:0in 0in 0in =
0in'>Lizzy (Support) <o:p></o:p>Feb 16, 2021, 13:27 GMT-5 =
<o:p></o:p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'>Hello Rich, Thank you for =
contacting us via Chat. As promised, below are all the items we have =
in-stock and I hope there are the ones you are =
needing:<o:p></o:p><![if !supportLists]>=C2=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]><a =
href=3D"https://heymedsupply.com/reagent-cellclean-auto-hematology-cleani=
ng-agent-for-xn-series-automated-hematology-analyzers-20-x-4-ml-cf579595-=
box-20/">Reagent CELLCLEAN AUTO Hematology Cleaning Agent For =
XN-Series=C2=AA Automated Hematology Analyzers 20 X 4 mL CF579595 Box/20 =
$30.47</a><o:p></o:p><![if !supportLists]>=C2=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]><a =
href=3D"https://heymedsupply.com/reagent-cn-free-hgb-noc-lyse-for-cell-dy=
n-3200-hematology-analyzer-4-liter-03h8002-each-1/">Reagent CN-Free HGB =
/ NOC Lyse For Cell Dyn 3200 Hematology Analyzer 4 Liter 03H8002 Each/1 =
$70.83</a><o:p></o:p><![if !supportLists]>=C2=B7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
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href=3D"https://heymedsupply.com/reagent-cellpack-diluent-sheath-for-sysm=
ex-kx-xs-and-xt-analyzers-20-liter-each-1/">Reagent Cellpack=C2=AE =
Diluent, Sheath For Sysmex KX, XS, and XT Analyzers 20 Liter Each/1 =
$46.47</a><o:p></o:p> Let us know if you have any other =
questions or need further assistance, we are happy to =
help. Regards, Lizzy=E2=80=8B=E2=80=8B=E2=80=8B Customer =
Service Representative Hey Med Supply Phone: =
301-288-5988 Email: <a =
href=3D"mailto:cs@heymedsupply.com">cs@heymedsupply.com</a> St=
ay in touch with us: <a =
href=3D"https://www.facebook.com/heymedsupply/">Facebook</a> | <a =
href=3D"https://heymedsupply.com/">Website</a> | <a =
href=3D"https://twitter.com/HeyMedSupply">Twitter</a> <o:p></o=
:p></div></td></tr></table></td></tr></table>=
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o:p></o:p></td><td width=3D"100%" valign=3Dtop =
style=3D'width:100.0%;padding:0in 0in 0in 0in'>Visitor 9544608 <o:p></o:p>Feb 16, 2021, 13:05 GMT-5 =
<o:p></o:p><div =
style=3D'margin-top:11.25pt;margin-bottom:11.25pt'>Chat started: 2021-02-16 05:49 PM =
UTC<o:p></o:p>(05:49:50 PM) Visitor 9544608: Hi, =
this is Rich (05:50:03 PM) *** Lizzy joined the chat *** (05:50:12 =
PM) Lizzy: Hello Rich. (05:50:18 PM) Lizzy: Good day to =
you! (05:50:22 PM) Lizzy: How can I help you today? (05:50:31 PM) =
Visitor 9544608: I am looking for some reagents for my =
analyzer (05:50:44 PM) Visitor 9544608: Can I provide you with =
details needed (05:50:54 PM) Lizzy: Sure Mark (05:52:39 PM) =
Visitor 9544608: They are for my Abbott Cell Dyn . I am needing Lyses, =
dilatant and cleaner. There is also a package of small vials to =
calibrate the machine. Plus a small box of daily tests, high, low and =
normal. (05:54:59 PM) Lizzy: Do you have the specifics? (05:55:37 =
PM) Visitor 9544608: I just noted them. What other specifics do you =
need? (05:55:59 PM) Visitor 9544608: I am open to any =
brand (05:57:48 PM) Visitor 9544608: Hello Lizzy (06:01:05 PM) =
Lizzy: I am trying to type Lyses, dilatant, and cleaners but just giving =
a bunch of stuff that is not related to what you are looking =
for. (06:01:14 PM) Lizzy: Do you have an email address? (06:01:27 =
PM) Visitor 9544608: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
(06:01:37 PM) Lizzy: Maybe I can email you instead to give me more time =
to research what you need. (06:01:41 PM) Lizzy: Awesome! (06:01:51 =
PM) Visitor 9544608 is now known as Rich. (06:02:01 PM) Rich: Yes of =
course and thanks for your help. (06:02:32 PM) Lizzy: You are =
welcome. I will email you on items I can find for you. (06:03:01 PM) =
Lizzy: Will there be anything else I can help you with? (06:03:47 PM) =
Rich: Not now. I will look forwards to your email. BR (06:04:50 PM) =
Lizzy: Great! I will email you soon. (06:04:56 PM) Lizzy: Thank you =
Rich. (06:05:01 PM) Lizzy: Bye for now! (06:05:17 PM) *** Lizzy =
left the chat =
***<o:p></o:p></div></td></tr></table></td></tr></table></div>=
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tification" target=3D"_blank">Zendesk</a> <o:p></o:p></div>[ERY8L9-WW75] =
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