Da

✏️ Editing: 1618540350.M869584P904650.aristoteles.x5servers.com,S=34802,W=35618:2,S

From: <rcruz@sapasequipment.com>
To: "'Nina White'" <nina.white@rlcarriers.com>
References: <006301d73256$3bf02890$b3d079b0$@sapasequipment.com> <133B85A371FB594989E709F2224C26101B81BB@RLPRDMBX02.rlcarriers.com>
In-Reply-To: <133B85A371FB594989E709F2224C26101B81BB@RLPRDMBX02.rlcarriers.com>
Subject: RE: Unresolved issue
Date: Thu, 15 Apr 2021 21:32:23 -0500
Message-ID: <00aa01d73268$bfdb5910$3f920b30$@sapasequipment.com>
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Thanks Nina.  I heard so many good comments about you from Cory.

Looking forwards to speaking with you then.

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

From: Nina White <nina.white@rlcarriers.com> 
Sent: Thursday, April 15, 2021 8:48 PM
To: rcruz@sapasequipment.com
Subject: RE: Unresolved issue

Richard

Thank you for the email.  Let me look into this and I will call you at the
morning

Kind Regards,

Nina White

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/15/21 7:20 PM (GMT-06:00)

To: Leeayn Morrow <leeayn.morrow@rlcarriers.com
<mailto:leeayn.morrow@rlcarriers.com> >

Cc: 'Michael Ziebell' <mziebell@spectruscorp.com
<mailto:mziebell@spectruscorp.com> >, Cory Rank <cory.rank@rlcarriers.com
<mailto:cory.rank@rlcarriers.com> >, Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: Unresolved issue

--- WARNING: This message is from an outside source. ---

Leeyan

I have not received any update form you on this.   I need R&L to resolve
this matter, if you cant find my customers shipment, that R&L  cross proed
and sent to the wrong address, I expect R&L to reimburse my customer for
his lab item they lost. Either way I need an IMMEDIATE SOLUTION.

I am a understaffed small business and don't have the time to continue
following up on this matter.

Cory and/or Nina

I need help with this matter.  We have been very patient with this matter
and have yet to receive any feedback and much less a resolution.  Please
call me first thing tomorrow morning.

Respectfully

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZmYjlmOGI1NTc4OWE0NjY
2Mz02MDc4RDgzNV82MjgyNV8xNjk1NV8xJiYzNWZiM2FiNmQxMTE4YmQ9MTIyMyYmdXJsPWh0d
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=>

From: Leeayn Morrow <leeayn.morrow@rlcarriers.com
<mailto:leeayn.morrow@rlcarriers.com> > 
Sent: Tuesday, April 6, 2021 4:34 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Follow up with "cross proed" issue WF8499249

I am checking with the Boston terminal for an update on this .

Thank You,

Leeayn Morrow

R+L Carriers

Call center CSR

Wilmington, OH 45177

800-535-5589 x 1978

Fax 937-655-3102

leeayn.morrow@rlcarriers.com <mailto:leeayn.morrow@rlcarriers.com>

http://www2.rlcarriers.com

HOW AM I DOING? PLEASE EMAIL CSFEEDBACK@RLC.COM
<mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
[mailto:rcruz@sapasequipment.com] 
Sent: Tuesday, April 6, 2021 4:13 PM
To: Leeayn Morrow
Subject: Follow up with "cross proed" issue WF8499249

--- WARNING: This message is from an outside source. ---

Hello Leeayn

Per our previous conversations I am following up on the status of
WF8499249 which was incorrectly "cross proed" / shipped to wrong address.

You mentioned that a company by the name of Sun Logistics Carrier is
responsible for picking up the equipment at the incorrect address and
sending to the correct address which is:

Spectrus LLC
100 Cummings Center, Suite 414G
Beverly, MA 01915
ATTN: M. Ziebell
(617) 416 4496

WF8499249

My customer cannot wait any longer as he has been extremely patient, and
ask for an immediate resolution.

Respectfully,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZhOGQwZWZmODU1MTllMzN
lZj02MDZDQzBERV80NDcyNV8zNDcxXzEmJmQ1MmY3NDQwZWRmZDNlMj0xMjIzJiZ1cmw9aHR0c
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Thanks Nina.&nbsp; I heard so =
many good comments about you from Cory.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Looking =
forwards to speaking with you then. <o:p></o:p><o:p>&nbsp;</o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p><=
/o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_3" =
src=3D"cid:image001.jpg@01D7323E.D2597C40"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Nina White =
&lt;nina.white@rlcarriers.com&gt; Sent: Thursday, April 15, =
2021 8:48 PM To: rcruz@sapasequipment.com Subject: =
RE: Unresolved issue<o:p></o:p></div></div><o:p>&nbsp;</o:p><div>Richard&nbsp;<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>Thank you for the email.&nbsp; Let me look into this =
and I will call you at the morning&nbsp;<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>Kind Regards,<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>Nina White&nbsp;<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div><o:p>&nbsp;</o:p></div><div><o:p>&nbsp;</o:p></div><div =
id=3D"composer_signature"><div>Sent from my Verizon, Samsung =
Galaxy smartphone<o:p></o:p></div></div><div><o:p>&nbsp;</o:p></div><div><o:p>&nbsp;</o:p></div><div><o:p>&nbsp;</o:p></div><div>-------- Original message =
--------<o:p></o:p></div><div>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></div><div>Date: 4/15/21 7:20 PM =
(GMT-06:00) <o:p></o:p></div><div>To: Leeayn =
Morrow &lt;<a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a>&gt; <o:p></o:p></div><div>Cc: 'Michael =
Ziebell' &lt;<a =
href=3D"mailto:mziebell@spectruscorp.com">mziebell@spectruscorp.com</a>&g=
t;, Cory Rank &lt;<a =
href=3D"mailto:cory.rank@rlcarriers.com">cory.rank@rlcarriers.com</a>&gt;=
, Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></div><div>Subject: Unresolved =
issue <o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre><div>Leeyan =
<o:p></o:p>&nbsp;<o:p></o:p>I have not received any update form you on =
this.&nbsp;&nbsp; I need R&amp;L to resolve this matter, if you cant =
find my customers shipment, that R&amp;L&nbsp; cross proed and sent to =
the wrong address, I expect R&amp;L to reimburse my customer for his lab =
item they lost. Either way I need an IMMEDIATE SOLUTION.&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>I am a understaffed small business and don&#8217;t =
have the time to continue following up on this matter.&nbsp;&nbsp; =
<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Cory and/or =
Nina<o:p></o:p>&nbsp;<o:p></o:p>I need help with this matter.&nbsp; We have been very =
patient with this matter and have yet to receive any feedback and much =
less a resolution.&nbsp; Please call me first thing tomorrow morning. =
<o:p></o:p>&nbsp;<o:p></o:p>Respectfully<o:p></o:p>Richard Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZmYjlmOGI1NTc=
4OWE0NjY2Mz02MDc4RDgzNV82MjgyNV8xNjk1NV8xJiYzNWZiM2FiNmQxMTE4YmQ9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D">https://sapas=
equipment.com</a><o:p></o:p>&nbsp;<o:p></o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_2" =
src=3D"cid:image001.jpg@01D7323E.D2597C40"><o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>From: =
Leeayn Morrow &lt;<a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a>&gt; Sent: Tuesday, April 6, 2021 4:34 PM To: =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Follow up with &quot;cross proed&quot; issue =
WF8499249<o:p></o:p>&nbsp;<o:p></o:p>I am checking with the =
Boston terminal for an update on this .<o:p></o:p>&nbsp;<o:p></o:p>Thank =
You,<o:p></o:p>&nbsp;<o:p></o:p>Leeayn =
Morrow<o:p></o:p>R+L Carriers<o:p></o:p>Call center =
CSR<o:p></o:p>Wilmington, OH 45177<o:p></o:p>800-535-5589 x =
1978<o:p></o:p>Fax 937-655-3102<o:p></o:p><a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a><o:p></o:p><a =
href=3D"http://www2.rlcarriers.com">http://www2.rlcarriers.com</a>=
<o:p></o:p>&nbsp;<o:p></o:p>HOW AM I DOING?&nbsp; =
PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>From:</=
b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
[<a =
href=3D"mailto:rcruz@sapasequipment.com">mailto:rcruz@sapasequipment.com<=
/a>] Sent: Tuesday, April 6, 2021 4:13 PM To: =
Leeayn Morrow Subject: Follow up with &quot;cross proed&quot; =
issue WF8499249<o:p></o:p>&nbsp;<o:p></o:p>--- WARNING: This =
message is from an outside source. ---<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Hello Leeayn<o:p></o:p>&nbsp;<o:p></o:p>Per our previous conversations I am following up on =
the status of WF8499249 which was incorrectly &#8220;cross proed&#8221; / =
shipped to wrong address.&nbsp; <o:p></o:p>You mentioned that a company by the name of Sun =
Logistics Carrier is responsible for picking up the equipment at the =
incorrect address and sending to the correct address which =
is:<o:p></o:p>&nbsp;<o:p></o:p>Spectrus LLC 100 Cummings Center, Suite =
414G Beverly, MA =
01915 ATTN: M. =
Ziebell (617) 416 =
4496<o:p></o:p>WF8499249<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>My customer cannot wait any longer as he has been =
extremely patient, and ask for an immediate resolution. =
<o:p></o:p>&nbsp;<o:p></o:p>Respectfully,<o:p></o:p>&nbsp;<o:p></o:p>&nbsp;<o:p></o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZhOGQwZWZmODU=
1MTllMzNlZj02MDZDQzBERV80NDcyNV8zNDcxXzEmJmQ1MmY3NDQwZWRmZDNlMj0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D">https://sap=
asequipment.com</a><o:p></o:p>&nbsp;<o:p></o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_1" =
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