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✏️ Editing: 1619050880.M259802P783526.aristoteles.x5servers.com,S=66697,W=68435:2,RS

From: <rcruz@sapasequipment.com>
To: "'Nina White'" <nina.white@rlcarriers.com>
Subject: Question on invoice 
Date: Wed, 21 Apr 2021 19:21:09 -0500
Message-ID: <027e01d7370d$6adfe6c0$409fb440$@sapasequipment.com>
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Hi Nina,

It was a pleasure meeting you earlier today. As far as the "other charge
we discussed today,  I am still looking for the Original Invoice we
discussed this afternoon but I was able to generate the following
information from my bank statement, hopefully you can track with the
following data:

Amount invoiced:   $1,598.32

Date my bank charged:  April 10, 2021

At this point I am wanting to see a copy of the Original invoice so I can
review.  I am thinking this was a charge that was never picked up from CA
but at this point I can only speculate.

Thanks again,

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

From: Nina White <nina.white@rlcarriers.com> 
Sent: Wednesday, April 21, 2021 9:19 AM
To: rcruz@sapasequipment.com
Subject: RE: Unresolved issue

Perfect I will push for today near 3 pm

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/21/21 9:06 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Either day is fine; I am here most of the day.

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Wednesday, April 21, 2021 8:58 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Absolutely,  if you're free today or tomorrow.  I can stop by

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/21/21 8:43 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Thanks Nina for your understanding on my frustration; nothing personal
intended.

I would also like to schedule some time to go over some invoices.

Thanks,

Richard

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Wednesday, April 21, 2021 8:36 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Let me send you a claim form.  No additional insurance is needed. You can
also find it on our website at myrlc

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/21/21 8:18 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Hi Nina,

How do I file a claim?   I did not purchase any external insurance on this
item.  Please advise.

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Wednesday, April 21, 2021 3:13 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Richard,

I truly understand your frustration. I have been working on this issue
since we've first spoken.  Is there anyway you can begin filing a claim
and resending the order while I attempt to resolve the issue.

I apologize this was not resolved sooner but I have not been successful at
locating the miss shipped pallet at this time.

Please let me know if I can help assist with the claim process.  We will
continue to work on your locating your pallet.

Nina White

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/20/21 7:30 PM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >, Leeayn Morrow
<leeayn.morrow@rlcarriers.com <mailto:leeayn.morrow@rlcarriers.com> >

Cc: Cory Rank <cory.rank@rlcarriers.com <mailto:cory.rank@rlcarriers.com>
>, 'Michael Ziebell' <mziebell@spectruscorp.com
<mailto:mziebell@spectruscorp.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Good day Nina,

With all due respect, it has been almost 2 months and no one at R&L has
resolved this shipment error.  For a small business I do a lot of business
with you; is this the service I can expect?

A very frustrated and disappointed customer.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiMzdiMjMyNmY0MzViYTJ
jND02MDdGNzIzNV80MTUyMl82MjI4XzQmJjAxNjk2MGZmOTQxZjJjZT0xMjIzJiZ1cmw9aHR0c
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Friday, April 16, 2021 10:29 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Noted

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/16/21 9:49 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

It should have been delivered to Beverly MA which is 23 miles from Boston.
I highlighted his delivery address below.

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Friday, April 16, 2021 9:44 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Is he on the Bronx or Boston

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/16/21 9:37 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Cc: 'Michael Ziebell' <mziebell@spectruscorp.com
<mailto:mziebell@spectruscorp.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Hi Nina

Thanks for calling this morning; I am copying my customer Michael Ziebell
on this correspondence.  He is the person that has yet to receive his
shipment.

"Per our previous conversations I am following up on the status of
WF8499249 which was incorrectly "cross proed" / shipped to wrong address.

You mentioned that a company by the name of Sun Logistics Carrier is
responsible for picking up the equipment at the incorrect address and
sending to the correct address which is:

Spectrus LLC
100 Cummings Center, Suite 414G
Beverly, MA 01915
ATTN: M. Ziebell
(617) 416 4496

WF8499249

Thanks,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiY4ZDNmNDFiYmNhMGQ3ZTZ
jZj02MDc5QTEyMV82MjgyMl80OTI1XzYmJjliZWIxZDIzZThmNjY2NT0xMjIzJiZ1cmw9aHR0c
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Friday, April 16, 2021 8:06 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Richard,

Good Morning,

I will call you shortly.  I'm up making calls regarding this issue now.

Nina White

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/15/21 9:32 PM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Thanks Nina.  I heard so many good comments about you from Cory.

Looking forwards to speaking with you then.

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OGUzZGFiOGVmNzBiOTR
kOT02MDc4RjczRF84NDgxOV8xODAwN18xJiZmZTk1MDRlNWJiNjJmMDk9MTIyMyYmdXJsPWh0d
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=>

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Thursday, April 15, 2021 8:48 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Unresolved issue

Richard

Thank you for the email.  Let me look into this and I will call you at the
morning

Kind Regards,

Nina White

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/15/21 7:20 PM (GMT-06:00)

To: Leeayn Morrow <leeayn.morrow@rlcarriers.com
<mailto:leeayn.morrow@rlcarriers.com> >

Cc: 'Michael Ziebell' <mziebell@spectruscorp.com
<mailto:mziebell@spectruscorp.com> >, Cory Rank <cory.rank@rlcarriers.com
<mailto:cory.rank@rlcarriers.com> >, Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: Unresolved issue

--- WARNING: This message is from an outside source. ---

Leeyan

I have not received any update form you on this.   I need R&L to resolve
this matter, if you cant find my customers shipment, that R&L  cross proed
and sent to the wrong address, I expect R&L to reimburse my customer for
his lab item they lost. Either way I need an IMMEDIATE SOLUTION.

I am a understaffed small business and don't have the time to continue
following up on this matter.

Cory and/or Nina

I need help with this matter.  We have been very patient with this matter
and have yet to receive any feedback and much less a resolution.  Please
call me first thing tomorrow morning.

Respectfully

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZmYjlmOGI1NTc4OWE0NjY
2Mz02MDc4RDgzNV82MjgyNV8xNjk1NV8xJiYzNWZiM2FiNmQxMTE4YmQ9MTIyMyYmdXJsPWh0d
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=>

From: Leeayn Morrow <leeayn.morrow@rlcarriers.com
<mailto:leeayn.morrow@rlcarriers.com> > 
Sent: Tuesday, April 6, 2021 4:34 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: Follow up with "cross proed" issue WF8499249

I am checking with the Boston terminal for an update on this .

Thank You,

Leeayn Morrow

R+L Carriers

Call center CSR

Wilmington, OH 45177

800-535-5589 x 1978

Fax 937-655-3102

leeayn.morrow@rlcarriers.com <mailto:leeayn.morrow@rlcarriers.com>

http://www2.rlcarriers.com

HOW AM I DOING?  PLEASE EMAIL CSFEEDBACK@RLC.COM
<mailto:CSFEEDBACK@RLC.COM>

From:  <mailto:rcruz@sapasequipment.com> rcruz@sapasequipment.com [
<mailto:rcruz@sapasequipment.com> mailto:rcruz@sapasequipment.com] 
Sent: Tuesday, April 6, 2021 4:13 PM
To: Leeayn Morrow
Subject: Follow up with "cross proed" issue WF8499249

--- WARNING: This message is from an outside source. ---

Hello Leeayn

Per our previous conversations I am following up on the status of
WF8499249 which was incorrectly "cross proed" / shipped to wrong address.

You mentioned that a company by the name of Sun Logistics Carrier is
responsible for picking up the equipment at the incorrect address and
sending to the correct address which is:

Spectrus LLC
100 Cummings Center, Suite 414G
Beverly, MA 01915
ATTN: M. Ziebell
(617) 416 4496

WF8499249

My customer cannot wait any longer as he has been extremely patient, and
ask for an immediate resolution.

Respectfully,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZhOGQwZWZmODU1MTllMzN
lZj02MDZDQzBERV80NDcyNV8zNDcxXzEmJmQ1MmY3NDQwZWRmZDNlMj0xMjIzJiZ1cmw9aHR0c
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>

------=_NextPart_001_0280_01D736E3.820DAF50
Content-Type: text/html;
	charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Nina, <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>It was a =
pleasure meeting you earlier today. As far as the &#8220;other charge we =
discussed today,&nbsp; I am still looking for the Original Invoice we =
discussed this afternoon but I was able to generate the following =
information from my bank statement, hopefully you can track with the =
following data:<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Amount =
invoiced<span =
style=3D'background:yellow;mso-highlight:yellow'>:&nbsp;&nbsp; =
$1,598.32</span><o:p></o:p></p><p class=3DMsoNormal>Date my bank =
charged:&nbsp; <span =
style=3D'background:yellow;mso-highlight:yellow'>April 10, 2021</span> =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>At this point I am wanting to see a copy of the =
Original invoice so I can review.&nbsp; I am thinking this was a charge =
that was never picked up from CA but at this point I can only speculate. =
&nbsp;<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks again, <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner <o:p></o:p></span></p><p =
class=3DMsoNormal><b>Sapas LLC<o:p></o:p></b></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780<o:p></o:p></span></p><p =
class=3DMsoNormal><a =
href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p><=
/o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><img border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_3" =
src=3D"cid:image001.jpg@01D736E3.00435DD0"><o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White =
&lt;nina.white@rlcarriers.com&gt; <br><b>Sent:</b> Wednesday, April 21, =
2021 9:19 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Perfect =
I will push for today near 3 pm&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone<o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/21/21 9:06 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre><div><p class=3DMsoNormal>Either day is =
fine; I am here most of the day.<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>BR<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Wednesday, April 21, 2021 8:58 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal>Absolutely,&nbsp; if you're free today or =
tomorrow.&nbsp; I can stop by&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/21/21 8:43 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>Thanks Nina for =
your understanding on my frustration; nothing personal intended.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>I would also like to schedule some time to go over =
some invoices.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Wednesday, April 21, 2021 8:36 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p class=3DMsoNormal>Let me =
send you a claim form.&nbsp; No additional insurance is needed. You can =
also find it on our website at myrlc<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/21/21 8:18 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>Hi =
Nina,<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>How do I file a claim?&nbsp;&nbsp; I did not purchase =
any external insurance on this item.&nbsp; Please advise. =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Wednesday, April 21, 2021 3:13 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal>Richard,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal>I =
truly understand your frustration. I have been working on this issue =
since we've first spoken.&nbsp; Is there anyway you can begin filing a =
claim and resending the order while I attempt to resolve the =
issue.&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal>I =
apologize this was not resolved sooner but I have not been successful at =
locating the miss shipped pallet at this =
time.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Please let me know if I can help assist with the claim =
process.&nbsp; We will continue to work on your locating your =
pallet.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Nina White&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/20/21 7:30 PM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t;, Leeayn Morrow &lt;<a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a>&gt; <o:p></o:p></p></div><div><p class=3DMsoNormal>Cc: Cory Rank =
&lt;<a =
href=3D"mailto:cory.rank@rlcarriers.com">cory.rank@rlcarriers.com</a>&gt;=
, 'Michael Ziebell' &lt;<a =
href=3D"mailto:mziebell@spectruscorp.com">mziebell@spectruscorp.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>Good day Nina, =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>With all due respect, it has been almost 2 months and =
no one at R&amp;L has resolved this shipment error.&nbsp; For a small =
business I do a lot of business with you; is this the service I can =
expect?<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>A very frustrated and disappointed customer.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal><b>Sapas LLC</b><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiMzdiMjMyNmY=
0MzViYTJjND02MDdGNzIzNV80MTUyMl82MjI4XzQmJjAxNjk2MGZmOTQxZjJjZT0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D">https://sap=
asequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_5" =
src=3D"cid:image001.jpg@01D736E3.00435DD0"><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Friday, April 16, 2021 10:29 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal>Noted&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/16/21 9:49 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>It should have =
been delivered to Beverly MA which is 23 miles from Boston.&nbsp; I =
highlighted his delivery address below. <o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Friday, April 16, 2021 9:44 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p class=3DMsoNormal>Is he =
on the Bronx or Boston&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/16/21 9:37 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Cc: 'Michael Ziebell' =
&lt;<a =
href=3D"mailto:mziebell@spectruscorp.com">mziebell@spectruscorp.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>Hi =
Nina<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'color:black'>Thanks for calling this morning; I am copying my =
customer Michael Ziebell&nbsp; on this correspondence.&nbsp; He is the =
person that has yet to receive his shipment.&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&#8220;Per our previous conversations I am following =
up on the status of </span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>WF8499249</span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'> which was incorrectly &#8220;cross proed&#8221; / =
shipped to wrong address.&nbsp; </span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>You mentioned that a company by the name of Sun =
Logistics Carrier is responsible for picking up the equipment at the =
incorrect address and sending to the correct address which =
is:</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>Spectrus LLC<br>100 Cummings Center, Suite =
414G<br>Beverly, MA 01915<br>ATTN: M. Ziebell<br>(617) 416 =
4496</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>WF8499249</span><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal><b>Sapas LLC</b><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiY4ZDNmNDFiYmN=
hMGQ3ZTZjZj02MDc5QTEyMV82MjgyMl80OTI1XzYmJjliZWIxZDIzZThmNjY2NT0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D">https://sap=
asequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_4" =
src=3D"cid:image001.jpg@01D736E3.00435DD0"><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Friday, April 16, 2021 8:06 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal>Richard,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Good Morning,&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal>I =
will call you shortly.&nbsp; I'm up making calls regarding this issue =
now.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Nina White&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/15/21 9:32 PM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: RE: =
Unresolved issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>Thanks =
Nina.&nbsp; I heard so many good comments about you from Cory.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>Looking forwards to speaking with you then. =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal><b>Sapas LLC</b><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OGUzZGFiOGV=
mNzBiOTRkOT02MDc4RjczRF84NDgxOV8xODAwN18xJiZmZTk1MDRlNWJiNjJmMDk9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D">https://sapas=
equipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"_x0000_i1033" =
src=3D"cid:image001.jpg@01D736E3.00435DD0"><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Thursday, April 15, 2021 8:48 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Unresolved issue<o:p></o:p></p></div></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><div><p =
class=3DMsoNormal>Richard&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Thank you for the email.&nbsp; Let me look into this =
and I will call you at the morning&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kind Regards,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Nina White&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 4/15/21 7:20 PM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Leeayn =
Morrow &lt;<a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a>&gt; <o:p></o:p></p></div><div><p class=3DMsoNormal>Cc: 'Michael =
Ziebell' &lt;<a =
href=3D"mailto:mziebell@spectruscorp.com">mziebell@spectruscorp.com</a>&g=
t;, Cory Rank &lt;<a =
href=3D"mailto:cory.rank@rlcarriers.com">cory.rank@rlcarriers.com</a>&gt;=
, Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: Unresolved =
issue <o:p></o:p></p></div><div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal>Leeyan =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>I have not received any update form you on =
this.&nbsp;&nbsp; I need R&amp;L to resolve this matter, if you cant =
find my customers shipment, that R&amp;L&nbsp; cross proed and sent to =
the wrong address, I expect R&amp;L to reimburse my customer for his lab =
item they lost. Either way I need an IMMEDIATE SOLUTION.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>I am a understaffed small business and don&#8217;t =
have the time to continue following up on this matter.&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Cory and/or =
Nina<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>I need help with this matter.&nbsp; We have been very =
patient with this matter and have yet to receive any feedback and much =
less a resolution.&nbsp; Please call me first thing tomorrow morning. =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>Respectfully<o:p></o:p></p><p =
class=3DMsoNormal>Richard Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal><b>Sapas LLC</b><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZmYjlmOGI1NTc=
4OWE0NjY2Mz02MDc4RDgzNV82MjgyNV8xNjk1NV8xJiYzNWZiM2FiNmQxMTE4YmQ9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D">https://sapas=
equipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_2" =
src=3D"cid:image001.jpg@01D736E3.00435DD0"><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><b>From:</b> =
Leeayn Morrow &lt;<a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a>&gt; <br><b>Sent:</b> Tuesday, April 6, 2021 4:34 PM<br><b>To:</b> =
<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: Follow up with &quot;cross proed&quot; issue =
WF8499249<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>I am checking with the =
Boston terminal for an update on this .</span><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Thank =
You,</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Leeayn =
Morrow</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>R+L Carriers</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Call center =
CSR</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Wilmington, OH 45177</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>800-535-5589 x =
1978</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Fax 937-655-3102</span><o:p></o:p></p><p =
class=3DMsoNormal><a =
href=3D"mailto:leeayn.morrow@rlcarriers.com">leeayn.morrow@rlcarriers.com=
</a><o:p></o:p></p><p class=3DMsoNormal><a =
href=3D"http://www2.rlcarriers.com">http://www2.rlcarriers.com</a><o:p></=
o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>HOW AM I DOING?&nbsp; =
PLEASE EMAIL </span><a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:p></p><=
p class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></=
b><span style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'> =
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'>rcruz@sapasequ=
ipment.com</span></a><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'> [</span><a =
href=3D"mailto:rcruz@sapasequipment.com"><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'>mailto:rcruz@s=
apasequipment.com</span></a><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'>] =
<br><b>Sent:</b> Tuesday, April 6, 2021 4:13 PM<br><b>To:</b> Leeayn =
Morrow<br><b>Subject:</b> Follow up with &quot;cross proed&quot; issue =
WF8499249</span><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>--- WARNING: This =
message is from an outside source. ---</span><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Courier =
New"'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>Hello Leeayn</span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>Per our previous conversations I am following up on =
the status of </span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>WF8499249</span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'> which was incorrectly &#8220;cross proed&#8221; / =
shipped to wrong address.&nbsp; </span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>You mentioned that a company by the name of Sun =
Logistics Carrier is responsible for picking up the equipment at the =
incorrect address and sending to the correct address which =
is:</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:#F9F9F9'>Spectrus LLC</span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0'><br><span style=3D'background:#F9F9F9'>100 Cummings Center, Suite =
414G</span><br><span style=3D'background:#F9F9F9'>Beverly, MA =
01915</span><br><span style=3D'background:#F9F9F9'>ATTN: M. =
Ziebell</span><br><span style=3D'background:#F9F9F9'>(617) 416 =
4496</span></span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>WF8499249</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>My customer cannot wait any longer as he has been =
extremely patient, and ask for an immediate resolution. =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>Respectfully,</span><o:p></o:p></p><p =
class=3DMsoNormal style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal><b>Sapas LLC</b><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZhOGQwZWZmODU=
1MTllMzNlZj02MDZDQzBERV80NDcyNV8zNDcxXzEmJmQ1MmY3NDQwZWRmZDNlMj0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D">https://sap=
asequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D736E3.00435DD0"><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'background:white'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></div></div></div></div></div></di=
v></div></div></div></div></div></div></div></div></div></div></div></bod=
y></html>
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