Da

✏️ Editing: 1620090965.M620280P3313582.aristoteles.x5servers.com,S=21637,W=22081:2,S

From: <rcruz@sapasequipment.com>
To: "'Nina White'" <nina.white@rlcarriers.com>
References: <00a901d7406c$aadaca70$00905f50$@sapasequipment.com> <133B85A371FB594989E709F2224C26101C4C70@RLPRDMBX02.rlcarriers.com>
In-Reply-To: <133B85A371FB594989E709F2224C26101C4C70@RLPRDMBX02.rlcarriers.com>
Subject: RE: Claim on behalf of Pro# WF8499249
Date: Mon, 3 May 2021 20:15:57 -0500
Message-ID: <00ce01d74083$0e78cc10$2b6a6430$@sapasequipment.com>
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Thanks Nina.  Just help me here...I have to refund my customer for what he
paid and  freight.

Thanks for your support..Rich

From: Nina White <nina.white@rlcarriers.com> 
Sent: Monday, May 3, 2021 6:22 PM
To: rcruz@sapasequipment.com
Subject: RE: Claim on behalf of Pro# WF8499249

Thank you. I just sent it to the claim department

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 5/3/21 5:35 PM (GMT-06:00)

To: cargoclaims <cargoclaims@rlcarriers.com
<mailto:cargoclaims@rlcarriers.com> >

Cc: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: Claim on behalf of Pro# WF8499249

--- WARNING: This message is from an outside source. ---

Please find all claim documents as requested. You will also find Word
document outlining issue and flow of events.

I now use R&L almost entirely for my shipments and can understand mistakes
occasionally happen but after being very patient I now need for R&L to
stand behind this and cover the cost of this mistake for which I need to
make financial restitution to my customer.

Feel free to contact me as needed.

Respectfully

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiYzN2I1YjQ1NTcwYmQxYWU
yND02MDkwN0FDQV85NTg4N181NTc3XzEmJjU0NjhhOWNlMjRjNDIwMz0xMjIzJiZ1cmw9aHR0c
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HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
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(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Thanks Nina.&nbsp; Just help =
me here&#8230;..I have to refund my customer for what he paid and =
&nbsp;freight.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks for =
your support&#8230;.Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White =
&lt;nina.white@rlcarriers.com&gt; <br><b>Sent:</b> Monday, May 3, 2021 =
6:22 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> RE: =
Claim on behalf of Pro# WF8499249<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Thank =
you. I just sent it to the claim =
department&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone<o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 5/3/21 5:35 PM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: =
cargoclaims &lt;<a =
href=3D"mailto:cargoclaims@rlcarriers.com">cargoclaims@rlcarriers.com</a>=
&gt; <o:p></o:p></p></div><div><p class=3DMsoNormal>Cc: Nina White =
&lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: Claim on =
behalf of Pro# WF8499249 <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre><div><p class=3DMsoNormal>Please find all =
claim documents as requested. You will also find Word document outlining =
issue and flow of events. <o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>I now use =
R&amp;L almost entirely for my shipments and can understand mistakes =
occasionally happen but after being very patient I now need for R&amp;L =
to stand behind this and cover the cost of this mistake for which I need =
to make financial restitution to my customer.&nbsp; =
&nbsp;<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>Feel free to contact me as needed.<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>Respectfully<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal><b>Sapas LLC</b><o:p></o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:8.0pt'>11511 Gaston =
Road&nbsp; Suite A-106</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
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