Da

✏️ Editing: 1620226457.M14996P11918.aristoteles.x5servers.com,S=86098,W=88100:2,S

From: <rcruz@sapasequipment.com>
To: "'Michael Ziebell'" <mziebell@spectruscorp.com>
References: <006301d73256$3bf02890$b3d079b0$@sapasequipment.com> <133B85A371FB594989E709F2224C26101B81BB@RLPRDMBX02.rlcarriers.com> <00a401d73268$bd7a3790$386ea6b0$@sapasequipment.com> <133B85A371FB594989E709F2224C26101B84A1@RLPRDMBX02.rlcarriers.com> <015901d732ce$012ce450$0386acf0$@sapasequipment.com> <133B85A371FB594989E709F2224C26101B875B@RLPRDMBX02.rlcarriers.com> <016a01d732cf$aa642d70$ff2c8850$@sapasequipment.com> <133B85A371FB594989E709F2224C26101B87ED@RLPRDMBX02.rlcarriers.com> <013001d73645$9087a110$b196e330$@sapasequipment.com> <CAJthPB7_rbRNpL3xq1U5UPLfszbZf_wFAfrCJJrH76MyfZFH0g@mail.gmail.com> <002901d736b4$88e4fb00$9aaef100$@sapasequipment.com> <CAJthPB6Vq2yLZ-_CCRj9S19Ut5z_MFA-N+Tqg_SEX6v3AdAtCg@mail.gmail.com> <01e601d736fb$08fdc920$1af95b60$@sapasequipment.com> <CAJthPB4qaQBP3hOyJVcaXvaqHRwdJ5wkQskqsB7JizVU1FkMaA@mail.gmail.com> <007001d7388e$4e41de10$eac59a30$@sapasequipment.com> <CAJthPB5uLpzu45Bd=S-iKmD2xsNo1dKjUheCxQCOwz8-4LxT-g@mail.gmail.com> <021801d73a9e$888e9b50$99abd1f0$
	@sapasequipment.com> <CAJthPB6HWmh4AnbX7+OCiX9Rsk2SOFm3ioa--sqnaWx8CS9aAA@mail.gmail.com> <CAJthPB4=LU5H5Fg4D6Smm7Vpmg60M62=C8B_MomYAS5b2143wA@mail.gmail.com>
In-Reply-To: <CAJthPB4=LU5H5Fg4D6Smm7Vpmg60M62=C8B_MomYAS5b2143wA@mail.gmail.com>
Subject: RE: Unresolved issue
Date: Wed, 5 May 2021 09:54:09 -0500
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Hi Michael,

Claim and documentation have been submitted to company. If it isn’t resolved 
by next Tuesday I will just reimburse you out of my funds; is that 
acceptable?

Rich

From: Michael Ziebell <mziebell@spectruscorp.com>
Sent: Wednesday, May 5, 2021 9:48 AM
To: rcruz@sapasequipment.com
Subject: Re: Unresolved issue

Hi Rich,

How is the reimbursement process going with the shipping company?  Do you 
have an estimate when you can pass on the reimbursement to us?

Thank you,

Michael

On Mon, Apr 26, 2021 at 10:59 AM Michael Ziebell <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> > wrote:

Hi Rich:  I no longer need the imager as I will purchase a different one. 
Instead I request the refund from you.  I will provide a good rating to you 
on ebay once complete.

Let me know that you received this message.

Kind regards,

Michael

On Mon, Apr 26, 2021 at 9:17 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Michael,

First of all, I appreciate the 3 week consideration. I don’t know if the 
imager is lost; what the R&L rep told me was to file a claim and if the unit 
appeared they “would work something out”.  I question the effort they are 
putting to find it.  I am sorry for this, of the 100’s of freight shipments 
I have been involved with , it is the first time this has happened.

Will keep you updated.

Rich

From: Michael Ziebell <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> >
Sent: Monday, April 26, 2021 7:59 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Unresolved issue

Hi Rich:

Yes we can wait 3 weeks for reimbursement.  Is it accurate that the imager 
is truly lost?  I ask because I will purchase a replacement.

Kind regards,

Michael

On Fri, Apr 23, 2021 at 6:16 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Michael,

Sorry for not getting to you earlier.  So you have been very understanding 
in this whole process.   Would you be willing to wait a couple weeks so 
hopefully by then we will be reimbursed? If not, I will reimburse you out of 
my cash flow.   Just let me know.   Rich

From: Michael Ziebell <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> >
Sent: Thursday, April 22, 2021 11:36 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Unresolved issue

Hi Rich:  Yes you can include me on email -- but I imagine it will be you 
who receives the reimbursement from R&L and passes that onto us.  Is that 
accurate?  In order for us to buy another unit -- we ask that you expeditie 
a reimbursement to us as soon as you can.

Thank you,

Michael

On Wed, Apr 21, 2021 at 6:09 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Michael

I met with R&L this afternoon where they have stated to fill the claim which 
they “should” be paying for.  I will complete the claim form tomorrow and 
copy you on this?   Is this acceptable?

Rich

From: Michael Ziebell <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> >
Sent: Wednesday, April 21, 2021 8:47 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Unresolved issue

Thank you Rich.  Keep me posted.

Michael

On Wed, Apr 21, 2021 at 9:45 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Michael,

By way of update, I am now working with my R&L rep on the claim; will keep 
you updated on the progress.

Rich

From: Michael Ziebell <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> >
Sent: Wednesday, April 21, 2021 7:41 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Unresolved issue

Hi Rich:

With all due respect to the efforts you are making to find the gel imager --  
my manager has asked me to initiate the refund process.  If the gel imager 
cannot be located by tomorrow -- please provide instructions on how to get a 
refund.

Many thanks,

Michael

On Tue, Apr 20, 2021 at 8:30 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Good day Nina,

With all due respect, it has been almost 2 months and no one at R&L has 
resolved this shipment error.  For a small business I do a lot of business 
with you; is this the service I can expect?

A very frustrated and disappointed customer.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

From: Nina White <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Sent: Friday, April 16, 2021 10:29 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Unresolved issue

Noted

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/16/21 9:49 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com <mailto:nina.white@rlcarriers.com> 
 >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

It should have been delivered to Beverly MA which is 23 miles from Boston. 
I highlighted his delivery address below.

From: Nina White <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Sent: Friday, April 16, 2021 9:44 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Unresolved issue

Is he on the Bronx or Boston

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/16/21 9:37 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com <mailto:nina.white@rlcarriers.com> 
 >

Cc: 'Michael Ziebell' <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Hi Nina

Thanks for calling this morning; I am copying my customer Michael Ziebell 
on this correspondence.  He is the person that has yet to receive his 
shipment.

“Per our previous conversations I am following up on the status of WF8499249 
which was incorrectly “cross proed” / shipped to wrong address.

You mentioned that a company by the name of Sun Logistics Carrier is 
responsible for picking up the equipment at the incorrect address and 
sending to the correct address which is:

Spectrus LLC
100 Cummings Center, Suite 414G
Beverly, MA 01915
ATTN: M. Ziebell
(617) 416 4496

WF8499249

Thanks,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com 
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiY4ZDNmNDFiYmNhMGQ3ZTZjZj02MDc5QTEyMV82MjgyMl80OTI1XzYmJjliZWIxZDIzZThmNjY2NT0xMjIzJiZ1cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>

From: Nina White <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Sent: Friday, April 16, 2021 8:06 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Unresolved issue

Richard,

Good Morning,

I will call you shortly.  I'm up making calls regarding this issue now.

Nina White

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/15/21 9:32 PM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com <mailto:nina.white@rlcarriers.com> 
 >

Subject: RE: Unresolved issue

--- WARNING: This message is from an outside source. ---

Thanks Nina.  I heard so many good comments about you from Cory.

Looking forwards to speaking with you then.

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com 
<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OGUzZGFiOGVmNzBiOTRkOT02MDc4RjczRF84NDgxOV8xODAwN18xJiZmZTk1MDRlNWJiNjJmMDk9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=>

From: Nina White <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Sent: Thursday, April 15, 2021 8:48 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Unresolved issue

Richard

Thank you for the email.  Let me look into this and I will call you at the 
morning

Kind Regards,

Nina White

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 4/15/21 7:20 PM (GMT-06:00)

To: Leeayn Morrow <leeayn.morrow@rlcarriers.com 
<mailto:leeayn.morrow@rlcarriers.com> >

Cc: 'Michael Ziebell' <mziebell@spectruscorp.com 
<mailto:mziebell@spectruscorp.com> >, Cory Rank <cory.rank@rlcarriers.com 
<mailto:cory.rank@rlcarriers.com> >, Nina White <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >

Subject: Unresolved issue

--- WARNING: This message is from an outside source. ---

Leeyan

I have not received any update form you on this.   I need R&L to resolve 
this matter, if you cant find my customers shipment, that R&L  cross proed 
and sent to the wrong address, I expect R&L to reimburse my customer for his 
lab item they lost. Either way I need an IMMEDIATE SOLUTION.

I am a understaffed small business and don’t have the time to continue 
following up on this matter.

Cory and/or Nina

I need help with this matter.  We have been very patient with this matter 
and have yet to receive any feedback and much less a resolution.  Please 
call me first thing tomorrow morning.

Respectfully

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com 
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZmYjlmOGI1NTc4OWE0NjY2Mz02MDc4RDgzNV82MjgyNV8xNjk1NV8xJiYzNWZiM2FiNmQxMTE4YmQ9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=>

From: Leeayn Morrow <leeayn.morrow@rlcarriers.com 
<mailto:leeayn.morrow@rlcarriers.com> >
Sent: Tuesday, April 6, 2021 4:34 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Follow up with "cross proed" issue WF8499249

I am checking with the Boston terminal for an update on this .

Thank You,

Leeayn Morrow

R+L Carriers

Call center CSR

Wilmington, OH 45177

800-535-5589 x 1978

Fax 937-655-3102

leeayn.morrow@rlcarriers.com <mailto:leeayn.morrow@rlcarriers.com>

http://www2.rlcarriers.com

HOW AM I DOING?  PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
[mailto:rcruz@sapasequipment.com]
Sent: Tuesday, April 6, 2021 4:13 PM
To: Leeayn Morrow
Subject: Follow up with "cross proed" issue WF8499249

--- WARNING: This message is from an outside source. ---

Hello Leeayn

Per our previous conversations I am following up on the status of WF8499249 
which was incorrectly “cross proed” / shipped to wrong address.

You mentioned that a company by the name of Sun Logistics Carrier is 
responsible for picking up the equipment at the incorrect address and 
sending to the correct address which is:

Spectrus LLC
100 Cummings Center, Suite 414G
Beverly, MA 01915
ATTN: M. Ziebell
(617) 416 4496

WF8499249

My customer cannot wait any longer as he has been extremely patient, and ask 
for an immediate resolution.

Respectfully,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com 
<http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZhOGQwZWZmODU1MTllMzNlZj02MDZDQzBERV80NDcyNV8zNDcxXzEmJmQ1MmY3NDQwZWRmZDNlMj0xMjIzJiZ1cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Michael, <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Claim and =
documentation have been submitted to company. If it isn=E2=80=99t =
resolved by next Tuesday I will just reimburse you out of my funds; is =
that acceptable? <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Rich =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Michael Ziebell =
&lt;mziebell@spectruscorp.com&gt; <br><b>Sent:</b> Wednesday, May 5, =
2021 9:48 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
Re: Unresolved issue<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>How is the reimbursement process going with the =
shipping company?&nbsp; Do you have&nbsp;an estimate when you can pass =
on the reimbursement to us?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank you,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Michael<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Mon, Apr 26, 2021 at 10:59 AM Michael Ziebell &lt;<a =
href=3D"mailto:mziebell@spectruscorp.com">mziebell@spectruscorp.com</a>&g=
t; wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=3DMsoNormal>Hi =
Rich:&nbsp; I no longer need the imager as I will purchase a different =
one.&nbsp; Instead I request the refund from you.&nbsp; I will provide a =
good rating to you on ebay once complete.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Let me know that you received this =
message.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Kind regards,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Michael<o:p></o:p></p></div></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Mon, Apr 26, 2021 at 9:17 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Michael, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>First of =
all, I appreciate the 3 week consideration. I don=E2=80=99t know if the =
imager is lost; what the R&amp;L rep told me was to file a claim and if =
the unit appeared they =E2=80=9Cwould work something out=E2=80=9D.&nbsp; =
I question the effort they are putting to find it.&nbsp; I am sorry for =
this, of the 100=E2=80=99s of freight shipments I have been involved =
with , it is the first time this has happened.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Will keep =
you updated. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Michael Ziebell &lt;<a href=3D"mailto:mziebell@spectruscorp.com" =
target=3D"_blank">mziebell@spectruscorp.com</a>&gt; <br><b>Sent:</b> =
Monday, April 26, 2021 7:59 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Unresolved issue<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich:<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes we can =
wait 3 weeks for&nbsp;reimbursement.&nbsp; Is it accurate that the =
imager is truly lost?&nbsp; I ask because I will purchase a =
replacement.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kind =
regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Michael<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Apr =
23, 2021 at 6:16 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Michael,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry for =
not getting to you earlier.&nbsp; So you have been very understanding in =
this whole process.&nbsp;&nbsp; Would you be willing to wait a couple =
weeks so hopefully by then we will be reimbursed? If not, I will =
reimburse you out of my cash flow. &nbsp;&nbsp;Just let me =
know.&nbsp;&nbsp; Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Michael Ziebell &lt;<a href=3D"mailto:mziebell@spectruscorp.com" =
target=3D"_blank">mziebell@spectruscorp.com</a>&gt; <br><b>Sent:</b> =
Thursday, April 22, 2021 11:36 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Unresolved issue<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich:&nbsp; Yes you can include me on email -- but I imagine it will be =
you who receives the reimbursement from R&amp;L and passes that onto =
us.&nbsp; Is that accurate?&nbsp; In order for us to buy another unit -- =
we ask that you expeditie a reimbursement to us as soon as you =
can.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Michael<o:p>=
</o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Apr =
21, 2021 at 6:09 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Michael<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I met with =
R&amp;L this afternoon where they have stated to fill the claim which =
they =E2=80=9Cshould=E2=80=9D be paying for.&nbsp; I will complete the =
claim form tomorrow and copy you on this?&nbsp;&nbsp; Is this =
acceptable?&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Michael Ziebell &lt;<a href=3D"mailto:mziebell@spectruscorp.com" =
target=3D"_blank">mziebell@spectruscorp.com</a>&gt; <br><b>Sent:</b> =
Wednesday, April 21, 2021 8:47 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Unresolved issue<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
Rich.&nbsp; Keep me posted.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Michael<o:p>=
</o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Apr =
21, 2021 at 9:45 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Michael, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>By way of =
update, I am now working with my R&amp;L rep on the claim; will keep you =
updated on the progress. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Michael Ziebell &lt;<a href=3D"mailto:mziebell@spectruscorp.com" =
target=3D"_blank">mziebell@spectruscorp.com</a>&gt; <br><b>Sent:</b> =
Wednesday, April 21, 2021 7:41 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Unresolved issue<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich:<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>With all =
due respect to the efforts&nbsp;you are making to find the gel imager -- =
my manager has asked me to initiate&nbsp;the refund process.&nbsp; If =
the gel imager cannot be located by tomorrow -- please provide =
instructions on how to get a refund.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Many =
thanks,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Michael<o:p>=
</o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Apr =
20, 2021 at 8:30 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good day =
Nina, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>With all =
due respect, it has been almost 2 months and no one at R&amp;L has =
resolved this shipment error.&nbsp; For a small business I do a lot of =
business with you; is this the service I can expect?<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A very =
frustrated and disappointed customer.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com/" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897Picture_x0020_5" =
src=3D"cid:image001.jpg@01D74194.980B6D90"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Nina White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Friday, April 16, 2021 10:29 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Unresolved issue<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Noted&nbsp;<=
o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897composer_signature"><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-------- =
Original message --------<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Date: =
4/16/21 9:49 AM (GMT-06:00) <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>To: Nina =
White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Subject: =
RE: Unresolved issue <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><pre>--- WARNING: This message is from an outside =
source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It should =
have been delivered to Beverly MA which is 23 miles from Boston.&nbsp; I =
highlighted his delivery address below. <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Nina White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Friday, April 16, 2021 9:44 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Unresolved issue<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is he on =
the Bronx or Boston&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897composer_signature"><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-------- =
Original message --------<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Date: =
4/16/21 9:37 AM (GMT-06:00) <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>To: Nina =
White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Cc: =
'Michael Ziebell' &lt;<a href=3D"mailto:mziebell@spectruscorp.com" =
target=3D"_blank">mziebell@spectruscorp.com</a>&gt; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Subject: =
RE: Unresolved issue <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><pre>--- WARNING: This message is from an outside =
source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Nina<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'color:black'>Thanks for calling this morning; I am =
copying my customer Michael Ziebell&nbsp; on this correspondence.&nbsp; =
He is the person that has yet to receive his shipment.&nbsp; =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span style=3D'color:black'>&nbsp;</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>=E2=80=9CPer our previous conversations I am =
following up on the status of </span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>WF8499249</span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'> which was incorrectly =E2=80=9Ccross proed=E2=80=9D =
/ shipped to wrong address.&nbsp; </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>You mentioned that a company by the name of Sun =
Logistics Carrier is responsible for picking up the equipment at the =
incorrect address and sending to the correct address which =
is:</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>Spectrus LLC<br>100 Cummings Center, Suite =
414G<br>Beverly, MA 01915<br>ATTN: M. Ziebell<br>(617) 416 =
4496</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>WF8499249</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiY4ZDNmNDFiYmN=
hMGQ3ZTZjZj02MDc5QTEyMV82MjgyMl80OTI1XzYmJjliZWIxZDIzZThmNjY2NT0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897Picture_x0020_4" =
src=3D"cid:image001.jpg@01D74194.980B6D90"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Nina White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Friday, April 16, 2021 8:06 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Unresolved issue<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard,<o:p=
></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
Morning,&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will call =
you shortly.&nbsp; I'm up making calls regarding this issue =
now.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Nina =
White&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897composer_signature"><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-------- =
Original message --------<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Date: =
4/15/21 9:32 PM (GMT-06:00) <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>To: Nina =
White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Subject: =
RE: Unresolved issue <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><pre>--- WARNING: This message is from an outside =
source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
Nina.&nbsp; I heard so many good comments about you from Cory.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Looking =
forwards to speaking with you then. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OGUzZGFiOGV=
mNzBiOTRkOT02MDc4RjczRF84NDgxOV8xODAwN18xJiZmZTk1MDRlNWJiNjJmMDk9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897Picture_x0020_3" =
src=3D"cid:image001.jpg@01D74194.980B6D90"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Nina White &lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Thursday, April 15, 2021 8:48 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Unresolved issue<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard&nbsp=
;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for the email.&nbsp; Let me look into this and I will call you at the =
morning&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kind =
Regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Nina =
White&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897composer_signature"><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone</span><o:p></o:p></p></div></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-------- =
Original message --------<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Date: =
4/15/21 7:20 PM (GMT-06:00) <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>To: Leeayn =
Morrow &lt;<a href=3D"mailto:leeayn.morrow@rlcarriers.com" =
target=3D"_blank">leeayn.morrow@rlcarriers.com</a>&gt; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Cc: =
'Michael Ziebell' &lt;<a href=3D"mailto:mziebell@spectruscorp.com" =
target=3D"_blank">mziebell@spectruscorp.com</a>&gt;, Cory Rank &lt;<a =
href=3D"mailto:cory.rank@rlcarriers.com" =
target=3D"_blank">cory.rank@rlcarriers.com</a>&gt;, Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Subject: =
Unresolved issue <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><pre>--- WARNING: This message is from an outside =
source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Leeyan =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have not =
received any update form you on this.&nbsp;&nbsp; I need R&amp;L to =
resolve this matter, if you cant find my customers shipment, that =
R&amp;L&nbsp; cross proed and sent to the wrong address, I expect =
R&amp;L to reimburse my customer for his lab item they lost. Either way =
I need an IMMEDIATE SOLUTION.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am a =
understaffed small business and don=E2=80=99t have the time to continue =
following up on this matter.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Cory and/or =
Nina<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I need help =
with this matter.&nbsp; We have been very patient with this matter and =
have yet to receive any feedback and much less a resolution.&nbsp; =
Please call me first thing tomorrow morning. <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Respectfully=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZmYjlmOGI1NTc=
4OWE0NjY2Mz02MDc4RDgzNV82MjgyNV8xNjk1NV8xJiYzNWZiM2FiNmQxMTE4YmQ9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897Picture_x0020_2" =
src=3D"cid:image001.jpg@01D74194.980B6D90"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Leeayn Morrow &lt;<a href=3D"mailto:leeayn.morrow@rlcarriers.com" =
target=3D"_blank">leeayn.morrow@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, April 6, 2021 4:34 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> RE: =
Follow up with &quot;cross proed&quot; issue WF8499249<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>I am checking with the Boston terminal for an =
update on this .</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>Thank You,</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>Leeayn Morrow</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>R+L Carriers</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>Call center CSR</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>Wilmington, OH 45177</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>800-535-5589 x 1978</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>Fax 937-655-3102</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'><a href=3D"mailto:leeayn.morrow@rlcarriers.com" =
target=3D"_blank">leeayn.morrow@rlcarriers.com</a></span><o:p></o:p></p><=
p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'><a href=3D"http://www2.rlcarriers.com" =
target=3D"_blank">http://www2.rlcarriers.com</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>HOW AM I DOING?&nbsp; PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#1F497D'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></=
b><span style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif'> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> [<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">mailto:rcruz@sapasequipment.com</a>] <br><b>Sent:</b> =
Tuesday, April 6, 2021 4:13 PM<br><b>To:</b> Leeayn =
Morrow<br><b>Subject:</b> Follow up with &quot;cross proed&quot; issue =
WF8499249</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>--- WARNING: This =
message is from an outside source. ---</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>Hello Leeayn</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>Per our previous conversations I am following up on =
the status of </span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:yellow'>WF8499249</span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'> which was incorrectly =E2=80=9Ccross proed=E2=80=9D =
/ shipped to wrong address.&nbsp; </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>You mentioned that a company by the name of Sun =
Logistics Carrier is responsible for picking up the equipment at the =
incorrect address and sending to the correct address which =
is:</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:#F9F9F9'>Spectrus LLC</span><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0'><br><span style=3D'background:#F9F9F9'>100 Cummings Center, Suite =
414G</span><br><span style=3D'background:#F9F9F9'>Beverly, MA =
01915</span><br><span style=3D'background:#F9F9F9'>ATTN: M. =
Ziebell</span><br><span style=3D'background:#F9F9F9'>(617) 416 =
4496</span></span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>WF8499249</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>My customer cannot wait any longer as he has been =
extremely patient, and ask for an immediate resolution. =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>Respectfully,</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail2.rlcarriers.com:32224/?dmVyPTEuMDAxJiZhOGQwZWZmODU=
1MTllMzNlZj02MDZDQzBERV80NDcyNV8zNDcxXzEmJmQ1MmY3NDQwZWRmZDNlMj0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_4654909749506473671gmail-m_2836587744019907806gmail-m_-7566=
985767352784928gmail-m_-4539004719845253066gmail-m_3351237532822839084gma=
il-m_-7545381896115897Picture_x0020_1" =
src=3D"cid:image001.jpg@01D74194.980B6D90"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:wh=
ite'><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#231F2=
0;background:white'>&nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></div></div></div></div></div></div></div></div></bl=
ockquote></div></div></div></blockquote></div></div></div></blockquote></=
div></div></div></blockquote></div></div></div></blockquote></div></block=
quote></div></div></body></html>
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