Da

✏️ Editing: 1620863568.M847105P1133101.aristoteles.x5servers.com,S=31387,W=32059:2,RS

From: <rcruz@sapasequipment.com>
To: "'Mary Pop'" <mary.pop@julabo.us>
Cc: "'Mail Alert'" <eliasmavares@hotmail.com>
References: <008601d7469c$0a5c90c0$1f15b240$@sapasequipment.com> <MN2PR12MB4064692147345E18AA40BF9B8B529@MN2PR12MB4064.namprd12.prod.outlook.com>
In-Reply-To: <MN2PR12MB4064692147345E18AA40BF9B8B529@MN2PR12MB4064.namprd12.prod.outlook.com>
Subject: RE: Follow up to issue with our Julabo 
Date: Wed, 12 May 2021 18:52:40 -0500
Message-ID: <017201d74789$e93427c0$bb9c7740$@sapasequipment.com>
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Hi Mary

What makes it flicker is the camera we are using; it doesn't
flicker..sorry we should have mentioned this.     Same thing happens
whenever we record any digital screen..

I assume you didn't look into the E03 when you saw this...Can you provide
your assessment what it could be and hopefully how to correct.

Thanks!

Rich

From: Mary Pop <mary.pop@julabo.us> 
Sent: Wednesday, May 12, 2021 12:04 PM
To: rcruz@sapasequipment.com
Cc: 'Mail Alert' <eliasmavares@hotmail.com>
Subject: RE: Follow up to issue with our Julabo

Hi Richard and Eli!

Thanks for the extra info!

More important than the E03, I can see the screen is flashing. It appears
that either the incoming power is too high or the processor board (main
computer board) is going bad.

I would recommend confirming the incoming power to start, if that checks
out OK - then this unit would require servicing.

The RMA process is as follows:

*         You complete the online form at:
https://julabo.us/contact-us/product-returns/

*         We send you an email with your RMA number and shipping
instructions

*         Once we evaluate the unit, we will send you a quote for repair

*         You then have 3 options

*         Pay the quote and we fix the unit (we do not charge an eval fee
on top of the repair costs)

*         Decide against the repair and have us either ship the unit back
or scrap it (eval  fee of $250.00 applies)

*         Decide against repair, but purchase a replacement (eval fee is
waived)

Please let me know if there's anything else I can assist with.

Thank You,

Mary Pop

Customer Service Support Technician, JULABO USA, Inc.

P 800.458.5226 x1313 :: F 610.231.0260 :: <http://www.julabo.us/>
www.julabo.us

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, May 11, 2021 3:30 PM
To: Mary Pop <mary.pop@julabo.us <mailto:mary.pop@julabo.us> >
Cc: 'Mail Alert' <eliasmavares@hotmail.com
<mailto:eliasmavares@hotmail.com> >
Subject: Follow up to issue with our Julabo

CAUTION: This email originated from outside your organization. Exercise
caution when opening attachments or clicking links, especially from
unknown senders.

Hello Mary

Thanks for helping Eli and I earlier today.  Please find pics and a video
of what we are encountering.

Hope this helps and look forwards hearing back from you.

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com
<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsapasequipment.com%2f
&c=E,1,WKaDQYcUiV8DfBt-MpT7qLpqoi_VNgvwNzFmfuQNRJ_0hgx2cO0DgjI6s17ER3ijg4z
e33410_9LWBRp0LP4Fu_v-UJ5kjUrKpxAna5L-UqUxw,,&typo=1>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Mary<o:p></o:p><o:p>&nbsp;</o:p>What makes it flicker =
is the camera we are using; it doesn&#8217;t flicker&#8230;.sorry we =
should have mentioned this. &nbsp;&nbsp;&nbsp;&nbsp;Same thing happens =
whenever we record any digital =
screen&#8230;&#8230;<o:p></o:p><o:p>&nbsp;</o:p>I assume you =
didn&#8217;t look into the E03 when you saw this&#8230;..Can you provide =
your assessment what it could be and hopefully how to correct. =
&nbsp;<o:p></o:p><o:p>&nbsp;</o:p>Thanks!&nbsp; =
&nbsp;<o:p></o:p>Rich <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Mary Pop &lt;mary.pop@julabo.us&gt; =
 Sent: Wednesday, May 12, 2021 12:04 PM To: =
rcruz@sapasequipment.com Cc: 'Mail Alert' =
&lt;eliasmavares@hotmail.com&gt; Subject: RE: Follow up to =
issue with our Julabo <o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi Richard and Eli!<o:p></o:p><o:p>&nbsp;</o:p>Thanks for the extra =
info! <o:p></o:p><o:p>&nbsp;</o:p>More important than =
the E03, I can see the screen is flashing. It appears that either the =
incoming power is too high or the processor board (main computer board) =
is going bad. <o:p></o:p><o:p>&nbsp;</o:p>I would recommend =
confirming the incoming power to start, if that checks out OK &#8211; =
then this unit would require servicing.<o:p></o:p><o:p>&nbsp;</o:p>The RMA process is as =
follows:<o:p></o:p><o:p>&nbsp;</o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>You complete the online form at: <a =
href=3D"https://julabo.us/contact-us/product-returns/">https://julabo.us/=
contact-us/product-returns/</a><o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>We send you an email with your RMA number =
and shipping instructions<o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>Once we evaluate the unit, we will send =
you a quote for repair<o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>You then have 3 options<o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>Pay the quote and we fix the unit (we do =
not charge an eval fee on top of the repair costs)<o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>Decide against the repair and have us =
either ship the unit back or scrap it (eval&nbsp; fee of $250.00 =
applies)<o:p></o:p><![if !supportLists]>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<![endif]>Decide against repair, but purchase a =
replacement (eval fee is waived)<o:p></o:p><o:p>&nbsp;</o:p>Please let me know if =
there&#8217;s anything else I can assist with. <o:p></o:p><o:p>&nbsp;</o:p>Thank You,<o:p></o:p>Mary Pop<o:p></o:p>Customer Service Support Technician, =
JULABO USA, Inc.<o:p></o:p>P =
800.458.5226 x1313 :: =
F =
610.231.0260 :: <a =
href=3D"http://www.julabo.us/">www.julabo.us</a><o:p></o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, May 11, 2021 3:30 PM To: Mary Pop =
&lt;<a =
href=3D"mailto:mary.pop@julabo.us">mary.pop@julabo.us</a>&gt; Cc:</=
b> 'Mail Alert' &lt;<a =
href=3D"mailto:eliasmavares@hotmail.com">eliasmavares@hotmail.com</a>&gt;=
 Subject: Follow up to issue with our Julabo =
<o:p></o:p></div><o:p>&nbsp;</o:p>CAUTION: This email originated =
from outside your organization. Exercise caution when opening =
attachments or clicking links, especially from unknown =
senders.<o:p></o:p>Hello Mary<o:p></o:p><o:p>&nbsp;</o:p>Thanks for helping =
Eli and I earlier today.&nbsp; Please find pics and a video of what we =
are encountering.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Hope this helps and =
look forwards hearing back from you.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>BR<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>11511 Gaston Road&nbsp; Suite =
A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://linkprotect.cudasvc.com/url?a=3Dhttps%3a%2f%2fsapasequipm=
ent.com%2f&amp;c=3DE,1,WKaDQYcUiV8DfBt-MpT7qLpqoi_VNgvwNzFmfuQNRJ_0hgx2cO=
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1">https://sapasequipment.com</a><o:p></o:p><o:p>&nbsp;</o:p><img border=3D0 =
width=3D100 height=3D100 style=3D'width:1.0416in;height:1.0416in' =
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