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From: <rcruz@sapasequipment.com>
To: "'Jake Swink'" <jswink@brownequinehospital.com>
References: <CAAO53gS4_Xt55vry4ZzMou7eNNZDPo441YQn7n_99jjk8zpQWg@mail.gmail.com> <0b9001d774e4$de1ff200$9a5fd600$@sapasequipment.com> <CAAO53gQtTYUHpFsOGcVoLApfu7gJ7S5SPdMnTs0U_WYeSBt2jA@mail.gmail.com> <CAAO53gTcD3ecvtccgUbA8kkgs9C6Ukx7Nx47daFeiY1=n4YcJA@mail.gmail.com> <007301d777f4$38a7b700$a9f72500$@sapasequipment.com> <CAAO53gSxgteqvd7vZdV_LVC7JNrEtWGRwPHgyAOiXoQ2WLHKzw@mail.gmail.com>
In-Reply-To: <CAAO53gSxgteqvd7vZdV_LVC7JNrEtWGRwPHgyAOiXoQ2WLHKzw@mail.gmail.com>
Subject: RE: Incubator
Date: Wed, 14 Jul 2021 17:12:18 -0500
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Hello Jake

Per our discussion earlier today, my tech has spent most of the day testing 
various incubators.  There are 2 units that appear to be working properly 
but we would need to leave them operating for a period of 24-48 hours to 
test their performance over a period of time.

Based on our conversation today, the  2 options I see are:

a.	Arrange return of the unit you have and replace with a working unit
b.	Arrange return of the unit you have and refund your purchase.

Let me know what you think of the proposed options and/or whether you have 
any other options.

Richard

From: Jake Swink <jswink@brownequinehospital.com>
Sent: Tuesday, July 13, 2021 9:47 AM
To: rcruz@sapasequipment.com
Subject: Re: Incubator

We will give this a try.

On Tue, Jul 13, 2021 at 10:34 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Jake

So we have been looking into possible causes for these issues. Unfortunately 
we are not there and would need to rely on someone there to be our eyes. 
One possible solution is to set the parameters to factory setting.  At the 
bottom of page 10 of the attached manual: 
https://www.usf.edu/research-innovation/rf/usf-connect/documents/fisher-co2-incubatorffc0300rdabc.pdf 
it explains how to do this.   Can you please try and let us know if 
something happens?

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, July 12, 2021 5:07 PM
To: 'Jake Swink' <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Subject: RE: Incubator

I can only agree and share your frustration.  In the end the responsibility 
is mine.   Even though I don’t believe it is anything serious the unit 
should have arrived in proper working condition.

Please allow mew to check with the engineers at Isotemp tomorrow and get an 
answer.

My sincere apologies.

Richard

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Monday, July 12, 2021 3:53 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Incubator

Hi Rich,

We have made the adjustments that you requested in the manual. The 
temperature is continuing to climb in the incubator. Its at 45 C and rising.

Do you have any other troubleshooting suggestions?

I am not happy with how things are going with this incubator thus far. We 
needed the unit to be functional a couple of weeks ago; since the delivery, 
there has only been trouble with this machine.

Jake

On Fri, Jul 9, 2021 at 1:09 PM Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> > wrote:

Yes, that is correct.

On Fri, Jul 9, 2021 at 1:07 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

So when you set the temperature to 37C it continues heating; correct?

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Friday, July 9, 2021 12:02 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Incubator

Hi Rich,

We finally got the salts and water to fill the water jacket in the incubator 
and attempt operation.

However, despite setting the temperature to 37 degrees C, the machine 
continues to heat to high temperatures. We caught it at 66 degrees; we added 
water as well as followed a few other troubleshooting instructions in the 
manual to see if it would run at a lower temperature. However, none of these 
were successful.

Did you guys have this type of trouble when it was in your possession? Do 
you know what we need to do to make it work properly?

Thanks,

Jake

Jacob Swink, DVM, MS, DACVIM (LAIM)

Equine Internal Medicine Specialist

Brown Equine Hospital

876 Stoystown Road

Somerset, PA 15501

814-443-3560

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hello Jake<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Per our =
discussion earlier today, my tech has spent most of the day testing =
various incubators.=C2=A0 There are 2 units that appear to be working =
properly but we would need to leave them operating for a period of 24-48 =
hours to test their performance over a period of time.=C2=A0=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Based on our conversation today, the =C2=A02 options I =
see are:<o:p></o:p></p><ol style=3D'margin-top:0in' start=3D1 =
type=3Da><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>Arrange return of the =
unit you have and replace with a working unit<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo1'>Arrange return of the unit you have and refund your =
purchase.=C2=A0 <o:p></o:p></li></ol><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Let me know =
what you think of the proposed options and/or whether you have any other =
options.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>BR<o:p></o:p></p><p class=3DMsoNormal>Richard =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Jake Swink =
&lt;jswink@brownequinehospital.com&gt; <br><b>Sent:</b> Tuesday, July =
13, 2021 9:47 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>We will =
give this a try.&nbsp;<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Jul 13, 2021 at 10:34 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Jake<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So we have =
been looking into possible causes for these issues. Unfortunately we are =
not there and would need to rely on someone there to be our eyes.&nbsp; =
One possible solution is to set the parameters to factory setting.&nbsp; =
At the bottom of page 10 of the attached manual: <a =
href=3D"https://www.usf.edu/research-innovation/rf/usf-connect/documents/=
fisher-co2-incubatorffc0300rdabc.pdf" =
target=3D"_blank">https://www.usf.edu/research-innovation/rf/usf-connect/=
documents/fisher-co2-incubatorffc0300rdabc.pdf</a>&nbsp;&nbsp;&nbsp; it =
explains how to do this.&nbsp;&nbsp; Can you please try and let us know =
if something happens?&nbsp; &nbsp;&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Monday, July 12, 2021 5:07 PM<br><b>To:</b> 'Jake Swink' &lt;<a =
href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt;<br><b>Subject:</=
b> RE: Incubator<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I can only =
agree and share your frustration.&nbsp; In the end the responsibility is =
mine.&nbsp;&nbsp; Even though I don=E2=80=99t believe it is anything =
serious the unit should have arrived in proper working =
condition.&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please =
allow mew to check with the engineers at Isotemp tomorrow and get an =
answer. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My sincere =
apologies.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Monday, July 12, 2021 3:53 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We have =
made the adjustments that you requested in the manual. The temperature =
is continuing to climb in the incubator. Its&nbsp;at 45 C and =
rising.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Do you have =
any other troubleshooting suggestions?&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am not =
happy with how things are going with this incubator thus far. We needed =
the&nbsp;unit to be functional a couple of weeks ago; since the =
delivery, there has only been trouble with this machine.&nbsp; =
&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Jake<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Jul =
9, 2021 at 1:09 PM Jake Swink &lt;<a =
href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes, that =
is correct.&nbsp;<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Jul =
9, 2021 at 1:07 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So when you =
set the temperature to 37C it continues heating; correct?&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Friday, July 9, 2021 12:02 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We finally =
got the salts and water to fill the water jacket in the incubator and =
attempt operation.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>However, =
despite setting the temperature to 37 degrees C, the machine continues =
to heat to high temperatures. We caught it at 66 degrees; we added water =
as well as followed a few other troubleshooting instructions in the =
manual to&nbsp;see if it would run at a lower temperature. However, none =
of these were successful.&nbsp;&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Did you =
guys have this type of trouble when it was in your possession? Do you =
know what we&nbsp;need to do to make it work =
properly?&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Jake&nbsp;<o=
:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;&nbsp;=
<o:p></o:p></p></div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Jacob =
Swink, DVM, MS, DACVIM (LAIM)</b><o:p></o:p></p><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i>Equine =
Internal Medicine Specialist</i><o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#274E13'>Brown Equine =
Hospital</span>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>876 =
Stoystown Road&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Somerset, =
PA 15501&nbsp;&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>814-443-3560=
<o:p></o:p></p></div></div></div></div></div></div></div></div></div></bl=
ockquote></div></blockquote></div></div></div></blockquote></div></div></=
body></html>
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