Da

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From: <rcruz@sapasequipment.com>
To: "'Jake Swink'" <jswink@brownequinehospital.com>
References: <CAAO53gS4_Xt55vry4ZzMou7eNNZDPo441YQn7n_99jjk8zpQWg@mail.gmail.com> <0b9001d774e4$de1ff200$9a5fd600$@sapasequipment.com> <CAAO53gQtTYUHpFsOGcVoLApfu7gJ7S5SPdMnTs0U_WYeSBt2jA@mail.gmail.com> <CAAO53gTcD3ecvtccgUbA8kkgs9C6Ukx7Nx47daFeiY1=n4YcJA@mail.gmail.com> <007301d777f4$38a7b700$a9f72500$@sapasequipment.com> <CAAO53gSxgteqvd7vZdV_LVC7JNrEtWGRwPHgyAOiXoQ2WLHKzw@mail.gmail.com> <04c201d778fd$51c39470$f54abd50$@sapasequipment.com> <CAAO53gTkdWky-jbYHPMNC_yUdCJpLkevjDY9-HcjoDMqkYeQ1A@mail.gmail.com> <06e201d7799d$633568f0$29a03ad0$@sapasequipment.com> <CAAO53gR3JcQ-qftX+aRem6oKyqJNGEuGRYA8uxAQxVV4aU3Ldg@mail.gmail.com> <074101d779b2$8ceb4f10$a6c1ed30$@sapasequipment.com> <CAAO53gRXbSVQw2UsNk2zmG18F8gLX03dJKAdQ7Q=jEzOpfx06Q@mail.gmail.com>
In-Reply-To: <CAAO53gRXbSVQw2UsNk2zmG18F8gLX03dJKAdQ7Q=jEzOpfx06Q@mail.gmail.com>
Subject: RE: Incubator
Date: Thu, 15 Jul 2021 16:20:57 -0500
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OK, we will take some pics and send you some tech data.   Regards

From: Jake Swink <jswink@brownequinehospital.com>
Sent: Thursday, July 15, 2021 3:56 PM
To: rcruz@sapasequipment.com
Subject: Re: Incubator

Sure I'd be interested to hear the details on the newer units.
Jake

On Thu, Jul 15, 2021 at 3:49 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

I have some other units but they need to be fully inspected.  I have two 
other incubators that are almost new;  I could offer you a considerable 
discount but would be more expensive than the Isotemp you purchased. Let me 
know if you are interested in receiving information on them.    Another 
option would be fixing the unit you currently have.  I realize it will take 
a little longer than sending you out another unit but we have parts for it.

Those are the options I can add.  Rich

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Thursday, July 15, 2021 1:53 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Incubator

Ah. I don't think that we would be interested in this unit.

I am having a hard time finding any other information on it online. If it's 
that hard to find information on, if we run into trouble, I fear that it 
would be too difficult to troubleshoot or fix.

On Thu, Jul 15, 2021 at 1:18 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Here is the information:

*	Model:  Revco Ultima
*	Tech checked for any leaks and noticed one area of slight dripping. Tech 
Tightened seals and have not seen any dripping for the past 4 hours.
*	Unit was set to a temperature of 38 degrees. After 18 hours, unit 
maintained the same temperature of  38 degrees.
*	Unit shows no signs of rust. Has a glass protector that is also intact. 
There is a slight dent in the front.
*	Unit continually displays a indicator sign “Add Water”.  We believe this 
is a incorrect message.  We are checking to see what the issue is but 
regardless will not affect the incubators proper operation.

Is there a set temperature you will be setting incubator?  If so, what is 
that temperature?   We can run a 24 hour test with that temperature and 
monitor results.

Richard

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Thursday, July 15, 2021 11:26 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Incubator

What is and what are the details regarding the working unit that you would 
send us?

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On Wed, Jul 14, 2021 at 6:12 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Jake

Per our discussion earlier today, my tech has spent most of the day testing 
various incubators.  There are 2 units that appear to be working properly 
but we would need to leave them operating for a period of 24-48 hours to 
test their performance over a period of time.

Based on our conversation today, the  2 options I see are:

a.	Arrange return of the unit you have and replace with a working unit
b.	Arrange return of the unit you have and refund your purchase.

Let me know what you think of the proposed options and/or whether you have 
any other options.

Richard

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Tuesday, July 13, 2021 9:47 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Incubator

We will give this a try.

On Tue, Jul 13, 2021 at 10:34 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Jake

So we have been looking into possible causes for these issues. Unfortunately 
we are not there and would need to rely on someone there to be our eyes. 
One possible solution is to set the parameters to factory setting.  At the 
bottom of page 10 of the attached manual: 
https://www.usf.edu/research-innovation/rf/usf-connect/documents/fisher-co2-incubatorffc0300rdabc.pdf 
it explains how to do this.   Can you please try and let us know if 
something happens?

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Monday, July 12, 2021 5:07 PM
To: 'Jake Swink' <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Subject: RE: Incubator

I can only agree and share your frustration.  In the end the responsibility 
is mine.   Even though I don’t believe it is anything serious the unit 
should have arrived in proper working condition.

Please allow mew to check with the engineers at Isotemp tomorrow and get an 
answer.

My sincere apologies.

Richard

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Monday, July 12, 2021 3:53 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Incubator

Hi Rich,

We have made the adjustments that you requested in the manual. The 
temperature is continuing to climb in the incubator. Its at 45 C and rising.

Do you have any other troubleshooting suggestions?

I am not happy with how things are going with this incubator thus far. We 
needed the unit to be functional a couple of weeks ago; since the delivery, 
there has only been trouble with this machine.

Jake

On Fri, Jul 9, 2021 at 1:09 PM Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> > wrote:

Yes, that is correct.

On Fri, Jul 9, 2021 at 1:07 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

So when you set the temperature to 37C it continues heating; correct?

From: Jake Swink <jswink@brownequinehospital.com 
<mailto:jswink@brownequinehospital.com> >
Sent: Friday, July 9, 2021 12:02 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Incubator

Hi Rich,

We finally got the salts and water to fill the water jacket in the incubator 
and attempt operation.

However, despite setting the temperature to 37 degrees C, the machine 
continues to heat to high temperatures. We caught it at 66 degrees; we added 
water as well as followed a few other troubleshooting instructions in the 
manual to see if it would run at a lower temperature. However, none of these 
were successful.

Did you guys have this type of trouble when it was in your possession? Do 
you know what we need to do to make it work properly?

Thanks,

Jake

Jacob Swink, DVM, MS, DACVIM (LAIM)

Equine Internal Medicine Specialist

Brown Equine Hospital

876 Stoystown Road

Somerset, PA 15501

814-443-3560

------=_NextPart_000_07A7_01D77995.6902ACF0
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>OK, we will take some pics and =
send you some tech data.=C2=A0=C2=A0 Regards<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Jake Swink =
&lt;jswink@brownequinehospital.com&gt; <br><b>Sent:</b> Thursday, July =
15, 2021 3:56 PM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Sure =
I'd be interested to hear the details on the newer =
units.&nbsp;<br>Jake<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Thu, Jul 15, 2021 at 3:49 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have some =
other units but they need to be fully inspected.&nbsp; I have two other =
incubators that are almost new;&nbsp; I could offer you a considerable =
discount but would be more expensive than the Isotemp you purchased. Let =
me know if you are interested in receiving information on them. =
&nbsp;&nbsp;&nbsp;Another option would be fixing the unit you currently =
have.&nbsp; I realize it will take a little longer than sending you out =
another unit but we have parts for it.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Those are =
the options I can add.&nbsp; Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Thursday, July 15, 2021 1:53 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Ah. I don't =
think that we would be interested in this =
unit.&nbsp;<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am having =
a hard time finding any other information on it online. If it's that =
hard to find information on, if we run into trouble, I fear that it =
would be too difficult to troubleshoot or =
fix.&nbsp;<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Thu, Jul =
15, 2021 at 1:18 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here is the =
information: <o:p></o:p></p><ul type=3Ddisc><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487msolistparagr=
aph style=3D'mso-list:l1 level1 lfo1'>Model:&nbsp; Revco Ultima =
<o:p></o:p></li><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487msolistparagr=
aph style=3D'mso-list:l1 level1 lfo1'>Tech checked for any leaks and =
noticed one area of slight dripping. Tech Tightened seals and have not =
seen any dripping for the past 4 hours.<o:p></o:p></li><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487msolistparagr=
aph style=3D'mso-list:l1 level1 lfo1'>Unit was set to a temperature of =
38 degrees. After 18 hours, unit maintained the same temperature =
of&nbsp; 38 degrees. &nbsp;<o:p></o:p></li><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487msolistparagr=
aph style=3D'mso-list:l1 level1 lfo1'>Unit shows no signs of rust. Has a =
glass protector that is also intact.&nbsp; There is a slight dent in the =
front. <o:p></o:p></li><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487msolistparagr=
aph style=3D'mso-list:l1 level1 lfo1'>Unit continually displays a =
indicator sign =E2=80=9CAdd Water=E2=80=9D.&nbsp; We believe this is a =
incorrect message.&nbsp; We are checking to see what the issue is but =
regardless will not affect the incubators proper =
operation.<o:p></o:p></li></ul><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is there a =
set temperature you will be setting incubator?&nbsp; If so, what is that =
temperature?&nbsp;&nbsp; We can run a 24 hour test with that temperature =
and monitor results.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Thursday, July 15, 2021 11:26 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What is and =
what are the details regarding the working unit that you would send =
us?&nbsp;<o:p></o:p></p></div><div =
id=3D"gmail-m_6084368117903888802gmail-m_8334400796760690487DAB4FAD8-2DD7=
-40BB-A1B8-4E2AA1F9FDF2"><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><table class=3DMsoNormalTable border=3D1 cellpadding=3D0 =
style=3D'border:none;border-top:solid #D3D4DE 1.0pt'><tr><td width=3D55 =
style=3D'width:41.25pt;border:none;padding:9.75pt .75pt .75pt .75pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://www.avg.com/email-signature?utm_medium=3Demail&amp;utm_sou=
rce=3Dlink&amp;utm_campaign=3Dsig-email&amp;utm_content=3Dwebmail" =
target=3D"_blank"><span style=3D'text-decoration:none'><img border=3D0 =
width=3D46 height=3D29 style=3D'width:.4791in;height:.302in' =
id=3D"_x0000_i1025" =
src=3D"https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg=
-v1.png"></span></a><o:p></o:p></p></td><td width=3D470 =
style=3D'width:352.5pt;border:none;padding:9.0pt .75pt .75pt .75pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:1=
3.5pt'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#41424E'>V=
irus-free. </span><a =
href=3D"http://www.avg.com/email-signature?utm_medium=3Demail&amp;utm_sou=
rce=3Dlink&amp;utm_campaign=3Dsig-email&amp;utm_content=3Dwebmail" =
target=3D"_blank"><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#4453EA'>w=
ww.avg.com</span></a><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#41424E'> =
</span><o:p></o:p></p></td></tr></table></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Jul =
14, 2021 at 6:12 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Jake<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Per our =
discussion earlier today, my tech has spent most of the day testing =
various incubators.&nbsp; There are 2 units that appear to be working =
properly but we would need to leave them operating for a period of 24-48 =
hours to test their performance over a period of time.&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Based on =
our conversation today, the &nbsp;2 options I see are:<o:p></o:p></p><ol =
start=3D1 type=3Da><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487gmail-m199109=
7824616860162msolistparagraph style=3D'mso-list:l0 level1 lfo2'>Arrange =
return of the unit you have and replace with a working =
unit<o:p></o:p></li><li =
class=3Dgmail-m6084368117903888802gmail-m8334400796760690487gmail-m199109=
7824616860162msolistparagraph style=3D'mso-list:l0 level1 lfo2'>Arrange =
return of the unit you have and refund your purchase.&nbsp; =
<o:p></o:p></li></ol><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me know =
what you think of the proposed options and/or whether you have any other =
options.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BR<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Tuesday, July 13, 2021 9:47 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We will =
give this a try.&nbsp;<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Jul =
13, 2021 at 10:34 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Jake<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So we have =
been looking into possible causes for these issues. Unfortunately we are =
not there and would need to rely on someone there to be our eyes.&nbsp; =
One possible solution is to set the parameters to factory setting.&nbsp; =
At the bottom of page 10 of the attached manual: <a =
href=3D"https://www.usf.edu/research-innovation/rf/usf-connect/documents/=
fisher-co2-incubatorffc0300rdabc.pdf" =
target=3D"_blank">https://www.usf.edu/research-innovation/rf/usf-connect/=
documents/fisher-co2-incubatorffc0300rdabc.pdf</a>&nbsp;&nbsp;&nbsp; it =
explains how to do this.&nbsp;&nbsp; Can you please try and let us know =
if something happens?&nbsp; &nbsp;&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Monday, July 12, 2021 5:07 PM<br><b>To:</b> 'Jake Swink' &lt;<a =
href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt;<br><b>Subject:</=
b> RE: Incubator<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I can only =
agree and share your frustration.&nbsp; In the end the responsibility is =
mine.&nbsp;&nbsp; Even though I don=E2=80=99t believe it is anything =
serious the unit should have arrived in proper working =
condition.&nbsp;&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please =
allow mew to check with the engineers at Isotemp tomorrow and get an =
answer. <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My sincere =
apologies.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Monday, July 12, 2021 3:53 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We have =
made the adjustments that you requested in the manual. The temperature =
is continuing to climb in the incubator. Its&nbsp;at 45 C and =
rising.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Do you have =
any other troubleshooting suggestions?&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am not =
happy with how things are going with this incubator thus far. We needed =
the&nbsp;unit to be functional a couple of weeks ago; since the =
delivery, there has only been trouble with this machine.&nbsp; =
&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Jake<o:p></o=
:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Jul =
9, 2021 at 1:09 PM Jake Swink &lt;<a =
href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes, that =
is correct.&nbsp;<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Jul =
9, 2021 at 1:07 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So when you =
set the temperature to 37C it continues heating; correct?&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Jake Swink &lt;<a href=3D"mailto:jswink@brownequinehospital.com" =
target=3D"_blank">jswink@brownequinehospital.com</a>&gt; =
<br><b>Sent:</b> Friday, July 9, 2021 12:02 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> =
Incubator<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We finally =
got the salts and water to fill the water jacket in the incubator and =
attempt operation.&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>However, =
despite setting the temperature to 37 degrees C, the machine continues =
to heat to high temperatures. We caught it at 66 degrees; we added water =
as well as followed a few other troubleshooting instructions in the =
manual to&nbsp;see if it would run at a lower temperature. However, none =
of these were successful.&nbsp;&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Did you =
guys have this type of trouble when it was in your possession? Do you =
know what we&nbsp;need to do to make it work =
properly?&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p>=
</o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Jake&nbsp;<o=
:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;&nbsp;=
<o:p></o:p></p></div><div><div><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Jacob =
Swink, DVM, MS, DACVIM (LAIM)</b><o:p></o:p></p><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i>Equine =
Internal Medicine Specialist</i><o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'color:#274E13'>Brown Equine =
Hospital</span>&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>876 =
Stoystown Road&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Somerset, =
PA 15501&nbsp;&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>814-443-3560=
<o:p></o:p></p></div></div></div></div></div></div></div></div></div></bl=
ockquote></div></blockquote></div></div></div></blockquote></div></div></=
div></blockquote></div></div></div></blockquote></div></div></div></block=
quote></div></div></body></html>
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