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From: <rcruz@sapasequipment.com>
To: "'seqls, support'" <support.seqls@roche.com>
References: <663042033.70624.1626480593250@roche-prod64-publish1useast1> <CAGAohks3fG+nNj2VgZpySaj9rAdoRmoRcvt7mR0oyq8MKqy-MA@mail.gmail.com>
In-Reply-To: <CAGAohks3fG+nNj2VgZpySaj9rAdoRmoRcvt7mR0oyq8MKqy-MA@mail.gmail.com>
Subject: RE: Technical Support Form Request
Date: Mon, 19 Jul 2021 09:41:34 -0500
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You guys are great. Thanks!

From: seqls, support <support.seqls@roche.com>
Sent: Monday, July 19, 2021 9:36 AM
To: rcruz@sapasequipment.com
Subject: Re: Technical Support Form Request

Dear Richard,

Thank you for contacting Roche Sequencing & Life Science Technical 
Operations.

The software is free & available via www.lightcycler.com 
<http://www.lightcycler.com> , but that site is sometimes down.  Below is 
the information to download the most current software from my FTP instead. 
As a note of clarification, you will need "LC480SWv1_5_1.zip" & 
"LC480_SW_1.5.1.62_SP3.zip"  to run the instrument, but only 
"LC480SWv1_5_1.zip" to analyze the data on a different PC.  When prompted, 
please use '96+384=LC480' to free the SP3 update if prompted.  We also often 
recommend folks download the latest version of the LC480 manual while 
they're on the FTP, because it's much too big to email later.  There are 
also detailed software install instructions within the manual.

https://mftnalaext.roche.com
user = ARoth_TS2
pass = Roche123

If you hit any snags, please call the number below & we can assist.

Kind regards,

Andrew Roth

Roche Sequencing and Life Science Support & Applications

Roche Sequencing & Life Science | Kapa Biosystems
9115 Hague Road | Indianapolis, IN 46256
P: 800-262-4911

<http://sequencing.roche.com/> sequencing.roche.com | 
<http://kapabiosystems.com/> kapabiosystems.com

Confidentiality Note:

This message is intended only for the use of the named recipient(s) and may 
contain confidential and/or proprietary information. If you are not the 
intended recipient, please contact the sender and delete this message. Any 
unauthorized use of the information contained in this message is prohibited.

On Fri, Jul 16, 2021 at 8:09 PM <noreply@roche.com 
<mailto:noreply@roche.com> > wrote:

Hi Support Team,

Name

Richard Cruz

Products Used

LIGHTCYCLER 480 II/96

rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Business or Institution

Sapas LLC

Phone Number

7135023780

Design

I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 
SERIAL NUMBER OF MY UNIT: 26070

Results

I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 
SERIAL NUMBER OF MY UNIT: 26070

Issue

NO ISSUES I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 
II/96 SERIAL NUMBER OF MY UNIT: 26070

Thank you,
Roche Diagnostics

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>You guys are great. Thanks! =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> seqls, support =
&lt;support.seqls@roche.com&gt; <br><b>Sent:</b> Monday, July 19, 2021 =
9:36 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: =
Technical Support Form Request<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal>Dear Richard,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thank you for contacting Roche Sequencing &amp; Life =
Science Technical Operations.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>The software is free &amp; available via <a =
href=3D"http://www.lightcycler.com">www.lightcycler.com</a>, but that =
site is sometimes down.&nbsp; Below is the information to download the =
most current software from my FTP instead.&nbsp; As a note of =
clarification, you will need &quot;LC480SWv1_5_1.zip&quot; &amp; =
&quot;LC480_SW_1.5.1.62_SP3.zip&quot; &nbsp;to run the instrument, but =
only &nbsp;&quot;LC480SWv1_5_1.zip&quot; to analyze the data on a =
different PC.&nbsp; When prompted, please use '96+384=3DLC480' to free =
the SP3 update if prompted.&nbsp; We also often recommend folks download =
the latest version of the LC480 manual while they're on the FTP, because =
it's much too big to email later.&nbsp; There are also detailed software =
install instructions within the manual.<br><br><a =
href=3D"https://mftnalaext.roche.com">https://mftnalaext.roche.com</a><br=
>user =3D ARoth_TS2<br>pass =3D Roche123<br><br>If you hit any snags, =
please call the number below &amp; we can =
assist.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Kind regards,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Andrew Roth<o:p></o:p></p></div><div><p =
class=3DMsoNormal><br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><div><div><=
div><div><div><div><div><div><div><div><div><div><div><div><div><p =
class=3DMsoNormal><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Roche =
Sequencing and Life Science Support &amp; Applications</span></b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></sp=
an></p></div></div></div></div></div></div></div></div></div></div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><br></span><spa=
n style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>Roche =
Sequencing &amp; Life Science | Kapa Biosystems<br></span><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>9115 Hague =
Road | Indianapolis, IN 46256</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><br>P: =
800-262-4911</span><span =
style=3D'font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></s=
pan></p><div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://sequencing.roche.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>sequencing.roche.com</span></a></=
span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;|&nbsp;</s=
pan><span style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://kapabiosystems.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>kapabiosystems.com</span></a><o:p=
></o:p></span></p></div></div><div><div><div><div><div><div><div><div><di=
v><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><o:p>&nbsp;</o:p=
></span></p></div><div><p class=3DMsoNormal><strong><span =
style=3D'font-size:7.5pt;color:black'>Confidentiality =
Note:</span></strong><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><o:p></o:p></spa=
n></p></div><div><p class=3DMsoNormal><strong><span =
style=3D'font-size:10.0pt;color:black'>&nbsp;</span></strong><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:black'>This message is intended only for the use of =
the named recipient(s) and may contain confidential and/or proprietary =
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sender and delete this message. Any unauthorized use of the information =
contained in this message is prohibited.</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><o:p></o:p></spa=
n></p></div></div></div></div></div></div></div></div></div></div></div><=
/div></div></div></div></div></div></div></div></div></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Fri, Jul 16, 2021 at 8:09 PM &lt;<a href=3D"mailto:noreply@roche.com" =
target=3D"_blank">noreply@roche.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" style=3D'width:100.0%'><tr><td =
valign=3Dbottom style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:6.25in'><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'></td></tr></table></div></td></tr><tr><td =
style=3D'padding:0in 0in 0in 0in'><p class=3DMsoNormal =
style=3D'line-height:0%'><span =
style=3D'font-size:1.0pt;font-family:"Open =
Sans",sans-serif'>&nbsp;<o:p></o:p></span></p></td></tr><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:6.25in'><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'><div align=3Dcenter><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D570 =
style=3D'width:427.5pt'><tr><td width=3D70 =
style=3D'width:52.5pt;padding:0in 0in 0in 0in'><p class=3DMsoNormal><a =
href=3D"#m_3799600702767431793_m_-89232224499694"><span =
style=3D'text-decoration:none'><img border=3D0 id=3D"_x0000_i1025" =
src=3D"http://localhost:4503/content/dam/rochesequence/worldwide/global/R=
oche_Logo.svg" alt=3D"roche =
logo"></span></a><o:p></o:p></p></td></tr></table></div></td></tr><tr><td=
 style=3D'padding:.75pt .75pt .75pt .75pt'><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></td></tr><tr><td valign=3Dtop =
style=3D'padding:.75pt .75pt .75pt .75pt'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;margin-left:15.0pt;overflow:hidden'><tr><td =
style=3D'padding:0in 0in 0in 0in'><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;marg=
in-left:0in'><span style=3D'font-size:12.0pt'>Hi Support =
Team,<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:0in 0in =
0in 0in'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt'>&nbsp;<o:p></o:p></span></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span style=3D'font-size:10.5pt;color:#444444'>Name =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>Richard Cruz =
<o:p></o:p></span></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Products Used =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>LIGHTCYCLER 480 II/96 =
<o:p></o:p></span></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Email =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'><a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><o:p></o:p></span></p></td>=
</tr><tr><td style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt =
6.0pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Business or Institution =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>Sapas LLC =
<o:p></o:p></span></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Phone Number =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt'>7135023780<o:p></o:p></span></p></td></tr><tr>=
<td style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Design =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>I AM CONTACTING ROCHE =
TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 SERIAL NUMBER OF MY =
UNIT: 26070 <o:p></o:p></span></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Results =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>I AM CONTACTING ROCHE =
TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 SERIAL NUMBER OF MY =
UNIT: 26070 <o:p></o:p></span></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;color:#444444'>Issue =
<o:p></o:p></span></b></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt'>NO ISSUES I AM =
CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 SERIAL =
NUMBER OF MY UNIT: 26070 =
<o:p></o:p></span></p></td></tr></table></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt'><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt'><p =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;marg=
in-left:15.0pt'>Thank you, <br>Roche =
Diagnostics<o:p></o:p></p></td></tr></table></div></td></tr></table></div=
><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></blockquote></div></div></d=
iv></body></html>
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