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✏️ Editing: 1626902611.M83629P3476068.aristoteles.x5servers.com,S=4427,W=4577:2,S

From: <rcruz@sapasequipment.com>
To: "'LPD NA Technical Support Group'" <technicalsupport@thermofisher.com>,
	<service.led.marietta@thermofisher.com>
References: <wqL1m000000000000000000000000000000000000000000000QWK4XO00YzVa84kiTLGhDpDaRxgYjA@sfdc.net> <DgVpK000000000000000000000000000000000000000000000QWLQT700bLvBImwwRmW3O7EheAcieg@sfdc.net> <089501d77e49$c629cea0$527d6be0$@sapasequipment.com> <nznJf000000000000000000000000000000000000000000000QWLZL000RtIEtj-IScSmC-Ee3wlVhw@sfdc.net>
In-Reply-To: <nznJf000000000000000000000000000000000000000000000QWLZL000RtIEtj-IScSmC-Ee3wlVhw@sfdc.net>
Subject: RE: Service for Locator Plus 6    [ ref:_00D606yt2._5004z1XrdOy:ref ]
Date: Wed, 21 Jul 2021 16:23:22 -0500
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Hi Bob

I received a call from Wayne in technical support.  Unfortunately I missed
his call and when I called back their dpt had already closed.  Will reach
out tomorrow.

I can only describe your follow up as INCREDIBLE.

Best and regards. 
Rich

Richard Cruz
Owner 
Sapas LLC
11511 Gaston Road  Suite A-106
Katy, TX  77494 USA
713-502-3780
https://sapasequipment.com

-----Original Message-----
From: LPD NA Technical Support Group <technicalsupport@thermofisher.com> 
Sent: Wednesday, July 21, 2021 2:03 PM
To: service.led.marietta@thermofisher.com
Cc: rcruz@sapasequipment.com
Subject: RE: Service for Locator Plus 6 [ ref:_00D606yt2._5004z1XrdOy:ref
]

Hello Team,

Just a gentle follow up, can you kindly contact our customer Rick, copied
on this email, regarding service for a Locator Plus 6 to solve his
problem?

Please reply to rcruz@sapasequipment.com
PH: 713-502-3780

Best Regards,

Bob White
Technical Applications Scientist
Life Sciences Solutions Group
Thermo Fisher Scientific
T (USA) 800-955-6288 (EMEA) 00-800-5345-5345
technicalsupport@thermofisher.com www.thermofisher.com

--------------- Original Message ---------------
From:  [rcruz@sapasequipment.com]
Sent: 7/21/2021 12:02 PM
To: technicalsupport@thermofisher.com
Subject: RE: Service for Locator Plus 6    [ ]

Hi Bob

No I haven't.

Thanks for the follow up.  
Rich

Richard Cruz
Owner
Sapas LLC
11511 Gaston Road  Suite A-106
Katy, TX  77494 USA
713-502-3780
https://urldefense.proofpoint.com/v2/url?u=https-3A__sapasequipment.com&d=
DwICAg&c=q6k2DsTcEGCcCb_WtVSz6hhIl8hvYssy7sH8ZwfbbKU&r=5YNlRVqSe_aJHxkV8Bt
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PED6vyXeFyGmzIU70&s=Uf_UkWSwcFmX5_p3mnKNr0GvnrMg5BPZVb2axe_OMIc&e=

-----Original Message-----
From: LPD NA Technical Support Group <technicalsupport@thermofisher.com> 
Sent: Wednesday, July 21, 2021 10:54 AM
To: rcruz@sapasequipment.com
Subject: RE: Service for Locator Plus 6 [ ]

Hello Rick,

Just following up, have you been contacted regarding the Locator Plus 6?

Please advise me of any questions or concerns, and thanks again for your
patience.

Regards,

Bob White
Technical Applications Scientist
Life Sciences Solutions Group
Thermo Fisher Scientific
T (USA) 800-955-6288 (EMEA) 00-800-5345-5345
technicalsupport@thermofisher.com www.thermofisher.com

--------------- Original Message ---------------
From: LPD NA Technical Support Group [technicalsupport@thermofisher.com]
Sent: 7/20/2021 3:03 PM
To: service.led.marietta@thermofisher.com
Cc: rcruz@sapasequipment.com
Subject: Service for Locator Plus 6    [ ]

Hello Team,

We appreciate your support.  Our valued customer Rick, copied on this
email,
has been trying to obtain service for a Locator Plus 6, and has had
difficulty with our phone system.  Can you kindly contact him to solve
this
problem?

Please reply to rcruz@sapasequipment.com
PH:   713-502-3780

Please advise me of any further questions or concerns, I am always happy
to
assist.

Best Regards,

Bob White
Technical Applications Scientist
Life Sciences Solutions Group
Thermo Fisher Scientific
T (USA) 800-955-6288 (EMEA) 00-800-5345-5345
technicalsupport@thermofisher.com www.thermofisher.com
ref:_00D606yt2._5004z1XrdOy:ref

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