Da

✏️ Editing: 1627072135.M779503P3496704.aristoteles.x5servers.com,S=40734,W=41666:2,RS

From: <rcruz@sapasequipment.com>
To: "'seqls, support'" <support.seqls@roche.com>
References: <663042033.70624.1626480593250@roche-prod64-publish1useast1> <CAGAohks3fG+nNj2VgZpySaj9rAdoRmoRcvt7mR0oyq8MKqy-MA@mail.gmail.com> <004a01d77e7c$06ba5c00$142f1400$@sapasequipment.com> <CAGAohksU7Pr7DURqcTSM7On8TsDsnvknxmByhBEU2ESFsxVpuw@mail.gmail.com> <01d601d77ffb$f2dc6d50$d89547f0$@sapasequipment.com> <CAGAohkv5BqCBK+YBMCskcH6_GLME2Xxip63BXUPo+1+deKfjpg@mail.gmail.com> <020401d77fff$45056b10$cf104130$@sapasequipment.com> <CAGAohkvwau1FkFGHDDggiBQahAX7=XWsiJYzfVtawRYVbuHHGg@mail.gmail.com>
In-Reply-To: <CAGAohkvwau1FkFGHDDggiBQahAX7=XWsiJYzfVtawRYVbuHHGg@mail.gmail.com>
Subject: RE: Technical Support Form Request
Date: Fri, 23 Jul 2021 15:28:47 -0500
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So  LCinstall for the USER NAME and LCinstall for the password   Correct?

From: seqls, support <support.seqls@roche.com>
Sent: Friday, July 23, 2021 3:17 PM
To: rcruz@sapasequipment.com
Subject: Re: Technical Support Form Request

There is also LCinstall / LCinstall as a possibility, but I thought that was 
limited to PCs only.

Roche Sequencing and Life Science Support & Applications

Roche Sequencing & Life Science | Kapa Biosystems
9115 Hague Road | Indianapolis, IN 46256
P: 800-262-4911

<http://sequencing.roche.com/> sequencing.roche.com | 
<http://kapabiosystems.com/> kapabiosystems.com

Confidentiality Note:

This message is intended only for the use of the named recipient(s) and may 
contain confidential and/or proprietary information. If you are not the 
intended recipient, please contact the sender and delete this message. Any 
unauthorized use of the information contained in this message is prohibited.

On Fri, Jul 23, 2021 at 4:14 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

OK, so when I start the software it sends me directly to a page 
requesting( please note, at this point unit is not hooked up to laptop):

User name:

Password:

I do not get a message stating admin / LightCycler480 then prompts a 
password change

Rich

From: seqls, support <support.seqls@roche.com 
<mailto:support.seqls@roche.com> >
Sent: Friday, July 23, 2021 3:00 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Technical Support Form Request

The first time through it looks for admin / LightCycler480 then prompts a 
password change.  We usually have folks change it to the shorter Roche480 at 
that point.

Hope this helps,

Andrew Roth

Roche Sequencing and Life Science Support & Applications

Roche Sequencing & Life Science | Kapa Biosystems
9115 Hague Road | Indianapolis, IN 46256
P: 800-262-4911

<http://sequencing.roche.com/> sequencing.roche.com | 
<http://kapabiosystems.com/> kapabiosystems.com

Confidentiality Note:

On Fri, Jul 23, 2021 at 3:50 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Andrew

So I was able to download the software to my laptop.  However when starting 
it is asking me for the following User name and password.   Can you please 
advise.

Thanks,

Rich

From: seqls, support <support.seqls@roche.com 
<mailto:support.seqls@roche.com> >
Sent: Thursday, July 22, 2021 8:58 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Technical Support Form Request

Hi Richard,

That password is  96+384=LC480

Please let me know if this doesn't grant you access.

Kind regards,

Andrew Roth

Roche Sequencing and Life Science Support & Applications

Roche Sequencing & Life Science | Kapa Biosystems
9115 Hague Road | Indianapolis, IN 46256
P: 800-262-4911

<http://sequencing.roche.com/> sequencing.roche.com | 
<http://kapabiosystems.com/> kapabiosystems.com

Confidentiality Note:

On Wed, Jul 21, 2021 at 6:02 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello,

Thanks for this valuable information. However when I try to open the file 
called LC480_SW_1.5.1.62_SP3.zip I receive the following message(pic); 
requesting password.   I don’t think it is the same password you sent me as 
that password is to enter Roche Managed File Transfer.  Regardless I also 
tried that password and didn’t work.  Can you please help me.

Regards

Rich

From: seqls, support <support.seqls@roche.com 
<mailto:support.seqls@roche.com> >
Sent: Monday, July 19, 2021 9:36 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Technical Support Form Request

Dear Richard,

Thank you for contacting Roche Sequencing & Life Science Technical 
Operations.

The software is free & available via www.lightcycler.com 
<http://www.lightcycler.com> , but that site is sometimes down.  Below is 
the information to download the most current software from my FTP instead. 
As a note of clarification, you will need "LC480SWv1_5_1.zip" & 
"LC480_SW_1.5.1.62_SP3.zip"  to run the instrument, but only 
"LC480SWv1_5_1.zip" to analyze the data on a different PC.  When prompted, 
please use '96+384=LC480' to free the SP3 update if prompted.  We also often 
recommend folks download the latest version of the LC480 manual while 
they're on the FTP, because it's much too big to email later.  There are 
also detailed software install instructions within the manual.

https://mftnalaext.roche.com
user = ARoth_TS2
pass = Roche123

If you hit any snags, please call the number below & we can assist.

Kind regards,

Andrew Roth

Roche Sequencing and Life Science Support & Applications

Roche Sequencing & Life Science | Kapa Biosystems
9115 Hague Road | Indianapolis, IN 46256
P: 800-262-4911

<http://sequencing.roche.com/> sequencing.roche.com | 
<http://kapabiosystems.com/> kapabiosystems.com

Confidentiality Note:

On Fri, Jul 16, 2021 at 8:09 PM <noreply@roche.com 
<mailto:noreply@roche.com> > wrote:

Hi Support Team,

Name

Richard Cruz

Products Used

LIGHTCYCLER 480 II/96

rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Business or Institution

Sapas LLC

Phone Number

7135023780

Design

I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 
SERIAL NUMBER OF MY UNIT: 26070

Results

I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 II/96 
SERIAL NUMBER OF MY UNIT: 26070

Issue

NO ISSUES I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR MY LIGHTCYCLER 480 
II/96 SERIAL NUMBER OF MY UNIT: 26070

Thank you,
Roche Diagnostics

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>So=C2=A0 LCinstall for the =
USER NAME and LCinstall for the password=C2=A0=C2=A0 Correct?=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> seqls, support =
&lt;support.seqls@roche.com&gt; <br><b>Sent:</b> Friday, July 23, 2021 =
3:17 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: =
Technical Support Form Request<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>There =
is also LCinstall&nbsp;/ LCinstall&nbsp;as a possibility, but I thought =
that was limited to PCs only.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><div><div><=
div><div><div><div><div><div><div><div><div><div><div><div><div><p =
class=3DMsoNormal><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Roche =
Sequencing and Life Science Support &amp; Applications</span></b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><o:p></o:p></sp=
an></p></div></div></div></div></div></div></div></div></div></div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><br></span><spa=
n style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>Roche =
Sequencing &amp; Life Science | Kapa Biosystems<br></span><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>9115 Hague =
Road | Indianapolis, IN 46256</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><br>P: =
800-262-4911</span><span =
style=3D'font-size:12.0pt;font-family:"Tahoma",sans-serif'><o:p></o:p></s=
pan></p><div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://sequencing.roche.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>sequencing.roche.com</span></a></=
span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;|&nbsp;</s=
pan><span style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://kapabiosystems.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>kapabiosystems.com</span></a><o:p=
></o:p></span></p></div></div><div><div><div><div><div><div><div><div><di=
v><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><o:p>&nbsp;</o:p=
></span></p></div><div><p class=3DMsoNormal><strong><span =
style=3D'font-size:7.5pt;color:black'>Confidentiality =
Note:</span></strong><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><o:p></o:p></spa=
n></p></div><div><p class=3DMsoNormal><strong><span =
style=3D'font-size:10.0pt;color:black'>&nbsp;</span></strong><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:black'>This message is intended only for the use of =
the named recipient(s) and may contain confidential and/or proprietary =
information. If you are not the intended recipient, please contact the =
sender and delete this message. Any unauthorized use of the information =
contained in this message is prohibited.</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><o:p></o:p></spa=
n></p></div></div></div></div></div></div></div></div></div></div></div><=
/div></div></div></div></div></div></div></div></div></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Fri, Jul 23, 2021 at 4:14 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>OK, so when =
I start the software it sends me directly to a page requesting( please =
note, at this point unit is not hooked up to laptop):<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>User =
name:<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Password:<o:=
p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I do not =
get a message stating <span =
style=3D'color:black;background:yellow'>admin / LightCycler480 then =
prompts a password change</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 seqls, support &lt;<a href=3D"mailto:support.seqls@roche.com" =
target=3D"_blank">support.seqls@roche.com</a>&gt; <br><b>Sent:</b> =
Friday, July 23, 2021 3:00 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Technical Support Form Request<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The first =
time through it looks for admin / LightCycler480 then prompts a password =
change.&nbsp; We usually have folks change it to the shorter Roche480 at =
that point.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hope this =
helps,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Andrew =
Roth<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><div><div><=
div><div><div><div><div><div><div><div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Roche =
Sequencing and Life Science Support &amp; =
Applications</span></b><o:p></o:p></p></div></div></div></div></div></div=
></div></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><br></span><spa=
n style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>Roche =
Sequencing &amp; Life Science | Kapa Biosystems<br></span><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>9115 Hague =
Road | Indianapolis, IN 46256</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><br>P: =
800-262-4911</span><o:p></o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://sequencing.roche.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>sequencing.roche.com</span></a></=
span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;|&nbsp;</s=
pan><span style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://kapabiosystems.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>kapabiosystems.com</span></a></sp=
an><o:p></o:p></p></div></div><div><div><div><div><div><div><div><div><di=
v><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;</span><o:=
p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:7.5pt;font-family:"Calibri",sans-serif;color:black'>Co=
nfidentiality Note:</span></strong><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>&=
nbsp;</span></strong><span style=3D'font-size:10.0pt;font-family:"Times =
New Roman",serif;color:black'>This message is intended only for the use =
of the named recipient(s) and may contain confidential and/or =
proprietary information. If you are not the intended recipient, please =
contact the sender and delete this message. Any unauthorized use of the =
information contained in this message is =
prohibited.</span><o:p></o:p></p></div></div></div></div></div></div></di=
v></div></div></div></div></div></div></div></div></div></div></div></div=
></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Jul =
23, 2021 at 3:50 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Andrew<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I was =
able to download the software to my laptop.&nbsp; However when starting =
it is asking me for the following User name and password.&nbsp;&nbsp; =
Can you please advise.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 seqls, support &lt;<a href=3D"mailto:support.seqls@roche.com" =
target=3D"_blank">support.seqls@roche.com</a>&gt; <br><b>Sent:</b> =
Thursday, July 22, 2021 8:58 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Technical Support Form Request<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Richard,<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That =
password is&nbsp; 96+384=3DLC480<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please let =
me know if this doesn't grant you access.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kind =
regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Andrew =
Roth<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><div><div><=
div><div><div><div><div><div><div><div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Roche =
Sequencing and Life Science Support &amp; =
Applications</span></b><o:p></o:p></p></div></div></div></div></div></div=
></div></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><br></span><spa=
n style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>Roche =
Sequencing &amp; Life Science | Kapa Biosystems<br></span><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>9115 Hague =
Road | Indianapolis, IN 46256</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><br>P: =
800-262-4911</span><o:p></o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://sequencing.roche.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>sequencing.roche.com</span></a></=
span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;|&nbsp;</s=
pan><span style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://kapabiosystems.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>kapabiosystems.com</span></a></sp=
an><o:p></o:p></p></div></div><div><div><div><div><div><div><div><div><di=
v><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;</span><o:=
p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:7.5pt;font-family:"Calibri",sans-serif;color:black'>Co=
nfidentiality Note:</span></strong><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>&=
nbsp;</span></strong><span style=3D'font-size:10.0pt;font-family:"Times =
New Roman",serif;color:black'>This message is intended only for the use =
of the named recipient(s) and may contain confidential and/or =
proprietary information. If you are not the intended recipient, please =
contact the sender and delete this message. Any unauthorized use of the =
information contained in this message is =
prohibited.</span><o:p></o:p></p></div></div></div></div></div></div></di=
v></div></div></div></div></div></div></div></div></div></div></div></div=
></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Wed, Jul =
21, 2021 at 6:02 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
this valuable information. However when I try to open the file called =
<span =
style=3D'color:black;background:yellow'>LC480_SW_1.5.1.62_SP3.zip</span> =
I receive the following message(pic); requesting password.&nbsp;&nbsp; I =
don=E2=80=99t think it is the same password you sent me as that password =
is to enter Roche Managed File Transfer.&nbsp; Regardless I also tried =
that password and didn=E2=80=99t work.&nbsp; Can you please help =
me.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Regards<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 seqls, support &lt;<a href=3D"mailto:support.seqls@roche.com" =
target=3D"_blank">support.seqls@roche.com</a>&gt; <br><b>Sent:</b> =
Monday, July 19, 2021 9:36 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Technical Support Form Request<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dear =
Richard,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for contacting Roche Sequencing &amp; Life Science Technical =
Operations.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The =
software is free &amp; available via <a =
href=3D"http://www.lightcycler.com" =
target=3D"_blank">www.lightcycler.com</a>, but that site is sometimes =
down.&nbsp; Below is the information to download the most current =
software from my FTP instead.&nbsp; As a note of clarification, you will =
need &quot;LC480SWv1_5_1.zip&quot; &amp; =
&quot;LC480_SW_1.5.1.62_SP3.zip&quot; &nbsp;to run the instrument, but =
only &nbsp;&quot;LC480SWv1_5_1.zip&quot; to analyze the data on a =
different PC.&nbsp; When prompted, please use '96+384=3DLC480' to free =
the SP3 update if prompted.&nbsp; We also often recommend folks download =
the latest version of the LC480 manual while they're on the FTP, because =
it's much too big to email later.&nbsp; There are also detailed software =
install instructions within the manual.<br><br><a =
href=3D"https://mftnalaext.roche.com" =
target=3D"_blank">https://mftnalaext.roche.com</a><br>user =3D =
ARoth_TS2<br>pass =3D Roche123<br><br>If you hit any snags, please call =
the number below &amp; we can assist.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kind =
regards,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Andrew =
Roth<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br =
clear=3Dall><o:p></o:p></p><div><div><div><div><div><div><div><div><div><=
div><div><div><div><div><div><div><div><div><div><div><div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>Roche =
Sequencing and Life Science Support &amp; =
Applications</span></b><o:p></o:p></p></div></div></div></div></div></div=
></div></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif'><br></span><spa=
n style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>Roche =
Sequencing &amp; Life Science | Kapa Biosystems<br></span><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'>9115 Hague =
Road | Indianapolis, IN 46256</span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'><br>P: =
800-262-4911</span><o:p></o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://sequencing.roche.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>sequencing.roche.com</span></a></=
span><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;|&nbsp;</s=
pan><span style=3D'font-size:12.0pt;font-family:"Arial",sans-serif'><a =
href=3D"http://kapabiosystems.com/" target=3D"_blank"><span =
style=3D'font-size:9.5pt;color:#1155CC'>kapabiosystems.com</span></a></sp=
an><o:p></o:p></p></div></div><div><div><div><div><div><div><div><div><di=
v><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:9.5pt;font-family:"Arial",sans-serif'>&nbsp;</span><o:=
p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:7.5pt;font-family:"Calibri",sans-serif;color:black'>Co=
nfidentiality Note:</span></strong><o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>&=
nbsp;</span></strong><span style=3D'font-size:10.0pt;font-family:"Times =
New Roman",serif;color:black'>This message is intended only for the use =
of the named recipient(s) and may contain confidential and/or =
proprietary information. If you are not the intended recipient, please =
contact the sender and delete this message. Any unauthorized use of the =
information contained in this message is =
prohibited.</span><o:p></o:p></p></div></div></div></div></div></div></di=
v></div></div></div></div></div></div></div></div></div></div></div></div=
></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, Jul =
16, 2021 at 8:09 PM &lt;<a href=3D"mailto:noreply@roche.com" =
target=3D"_blank">noreply@roche.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%'><tr><td valign=3Dbottom style=3D'padding:0in 0in =
0in 0in'><div align=3Dcenter><table class=3DMsoNormalTable border=3D0 =
cellpadding=3D0 width=3D600 style=3D'width:6.25in'><tr><td =
style=3D'padding:.75pt .75pt .75pt =
.75pt'></td></tr></table></div></td></tr><tr><td style=3D'padding:0in =
0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:0=
%'><span style=3D'font-size:1.0pt;font-family:"Open =
Sans",sans-serif'>&nbsp;</span><o:p></o:p></p></td></tr><tr><td =
valign=3Dtop style=3D'padding:0in 0in 0in 0in'><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellpadding=3D0 =
width=3D600 style=3D'width:6.25in'><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'><div align=3Dcenter><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D570 =
style=3D'width:427.5pt'><tr><td width=3D70 =
style=3D'width:52.5pt;padding:0in 0in 0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"#m_5188750286702593748_m_475697547527229"><span =
style=3D'text-decoration:none'><img border=3D0 id=3D"_x0000_i1025" =
src=3D"http://localhost:4503/content/dam/rochesequence/worldwide/global/R=
oche_Logo.svg" alt=3D"roche =
logo"></span></a><o:p></o:p></p></td></tr></table></div></td></tr><tr><td=
 style=3D'padding:.75pt .75pt .75pt .75pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></td></tr><tr><td valign=3Dtop style=3D'padding:.75pt .75pt =
.75pt .75pt'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;margin-left:15.0pt;overflow:hidden'><tr><td =
style=3D'padding:0in 0in 0in 0in'><p style=3D'margin-bottom:7.5pt'><span =
style=3D'font-size:12.0pt'>Hi Support =
Team,</span><o:p></o:p></p></td></tr><tr><td style=3D'padding:0in 0in =
0in 0in'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>&nbsp;</span><o:p></o:p></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Name =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>Richard Cruz =
</span><o:p></o:p></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Products Used =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>LIGHTCYCLER 480 II/96 =
</span><o:p></o:p></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Email =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'><a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a></span><o:p></o:p></p></td>=
</tr><tr><td style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt =
6.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Business or Institution =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>Sapas LLC =
</span><o:p></o:p></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Phone Number =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>7135023780</span><o:p></o:p></p></td></tr><tr>=
<td style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Design =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR =
MY LIGHTCYCLER 480 II/96 SERIAL NUMBER OF MY UNIT: 26070 =
</span><o:p></o:p></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Results =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>I AM CONTACTING ROCHE TO REQUEST SOFTWARE FOR =
MY LIGHTCYCLER 480 II/96 SERIAL NUMBER OF MY UNIT: 26070 =
</span><o:p></o:p></p></td></tr><tr><td =
style=3D'background:#D9EDF7;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.5pt;color:#444444'>Issue =
</span></b><o:p></o:p></p></td></tr><tr><td style=3D'border:solid =
#D9EDF7 1.0pt;padding:6.0pt 27.0pt 6.0pt 27.0pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.5pt'>NO ISSUES I AM CONTACTING ROCHE TO REQUEST =
SOFTWARE FOR MY LIGHTCYCLER 480 II/96 SERIAL NUMBER OF MY UNIT: 26070 =
</span><o:p></o:p></p></td></tr></table></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></td></tr><tr><td style=3D'padding:.75pt .75pt .75pt .75pt'><p =
style=3D'mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:7.5pt;ma=
rgin-left:15.0pt'>Thank you, <br>Roche =
Diagnostics<o:p></o:p></p></td></tr></table></div></td></tr></table></div=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></blockquote></div></div></div></div></blockquote></div></=
div></div></blockquote></div></div></div></blockquote></div></div></body>=
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