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From: <rcruz@sapasequipment.com>
To: <info@BTLabSystems.com>
Cc: <eliasmavares@hotmail.com>
Subject: Technical Issue with our GeneMate Incubator shaker mini
Date: Wed, 4 Aug 2021 11:06:48 -0500
Message-ID: <021d01d7894a$bf1a0e20$3d4e2a60$@sapasequipment.com>
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Good day

We are reaching out to you as we are having an issue with our  GeneMate
Incubator shaker mini.   The serial number is  12N205BC339.  Message we
receive is E.StoP on the RPM display.   What does that mean and how do we
correct?

We also are looking for the part number for the plexiglass cover. I have
included various pics for your review.

Thanks for your support

Regards

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Good day<o:p></o:p><o:p>&nbsp;</o:p>We are =
reaching out to you as we are having an issue with our&nbsp; GeneMate&nbsp; =
Incubator shaker mini.&nbsp;&nbsp; The serial number is&nbsp; =
12N205BC339.&nbsp; Message we receive is E.StoP on the =
RPM display.&nbsp;&nbsp; What does that mean and how do we =
correct?&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>We also are =
looking for the part number for the plexiglass cover. I have included =
various pics for your review.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks for =
your support <o:p></o:p><o:p>&nbsp;</o:p><img width=3D624 height=3D81 =
style=3D'width:6.5in;height:.8437in' id=3D"Picture_x0020_1" =
src=3D"cid:image004.png@01D78920.D04EC160"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Regards<o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p></o:p><=
/p><o:p>&nbsp;</o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_2" =
src=3D"cid:image003.jpg@01D78920.AD3A8010"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p></div></body></html>
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