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✏️ Editing: 1633962682.M16791P2362714.aristoteles.x5servers.com,S=28896,W=29548:2,S

From: <rcruz@sapasequipment.com>
To: <rsmith12@ups.com>
References: 
In-Reply-To: 
Subject: RE: Issue with UPS delivery in our area. 
Date: Mon, 11 Oct 2021 09:31:20 -0500
Message-ID: <023d01d7beac$ac327800$04976800$@sapasequipment.com>
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So a couple other facts I collected from my guy:

*	Driver showed up  7:40pm.   This was over an hour past the
original latest time I had set. 
*	My guy was in his car about to head home, he flagged your driver,
while he was still at our facility, to tell him, "I am still here".  
*	The driver told him, I am not waiting for you and drove off.

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com> 
Sent: Monday, September 13, 2021 10:53 AM
To: 'rsmith12@ups.com' <rsmith12@ups.com>
Subject: Issue with UPS delivery in our area.

Hello Robert

I would like to start by reiterating that I don't look to go after anyone
personally. I realize people need to work and make a living. At the same
time, when someone's actions continually affects my business I must
address the matter.

Per our conversation earlier this morning I would like to outline my
experiences with your UPS driver that handles our small package delivery
and pick up ( my address noted below).

*	A few months ago I received a shipment of 9-12 boxes via UPS.  Our
warehouses are "inside the gate" for which I asked the driver if he would
help us by driving through the gate to drop them off rather than leave
them at the front gate office.  He responded that he didn't do that. For
which I told him that all other deliveries from other companies (including
UPS) would do this.   He was adamite about his position and held his
position.  This would have been a simple action for his part and a big
help for us especially at that time we didn't have pallet jacks.  I must
admit I was upset but never disrespectful.  
*	After this incident we noticed the driver would act hostile
towards myself and employees and would make comments that we should not
get close to him due to the Coronavirus.  I understand protecting oneself
during an epidemic however his attitude was confrontational.  
*	He made the comment that " he would never pick up our UPS items
needing delivery".  This forced us to send my personnel to drive and drop
off at UPS centers.  
*	Eventually I called your office and spoke with Julie. She was kind
enough to tell us the days he didn't work so someone else would pick up
our cargo.

The answer is not to avoid this driver but rather address the issue.  We
need someone with a good attitude( like most of your other drivers) to
drop off and pick up our UPS cargo.

We thank you for your attention to this matter and look forwards to a
prompt resolution.

Respectfully,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

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link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>So a couple other facts I =
collected from my guy:<o:p></o:p><ul style=3D'margin-top:0in' =
type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l2 level1 lfo4'>Driver showed up&nbsp; =
7:40pm.&nbsp;&nbsp; This was over an hour past the original latest time =
I had set. <o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l2 level1 lfo4'>My guy was in his car =
about to head home, he flagged your driver, while he was still at our =
facility, to tell him, &#8220;I am still here&#8221;.&nbsp; =
<o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l2 level1 lfo4'>The driver told him, I =
am not waiting for you and drove off. <o:p></o:p></li></ul><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; Sent: Monday, September 13, =
2021 10:53 AM To: 'rsmith12@ups.com' =
&lt;rsmith12@ups.com&gt; Subject: Issue with UPS delivery in =
our area. <o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Robert<o:p></o:p><o:p>&nbsp;</o:p>I would like to start by reiterating that I =
don&#8217;t look to go after anyone personally. I realize people need to =
work and make a living. At the same time, when someone&#8217;s actions =
continually affects my business I must address the matter.&nbsp; =
<o:p></o:p>Per our conversation earlier this =
morning I would like to outline my experiences with your UPS driver that =
handles our small package delivery and pick up ( my address noted =
below). <o:p></o:p><o:p>&nbsp;</o:p><ul =
style=3D'margin-top:0in' type=3Ddisc><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>A few months ago I =
received a shipment of 9-12 boxes via UPS.&nbsp; Our warehouses are =
&#8220;inside the gate&#8221; for which I asked the driver if he would =
help us by driving through the gate to drop them off rather than leave =
them at the front gate office.&nbsp; He responded that he didn&#8217;t =
do that. For which I told him that all other deliveries from other =
companies (including UPS) would do this.&nbsp;&nbsp; He was adamite =
about his position and held his position.&nbsp; This would have been a =
simple action for his part and a big help for us especially at that time =
we didn&#8217;t have pallet jacks. &nbsp;I must admit I was upset but =
never disrespectful.&nbsp; <o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l1 level1 lfo3'>After this incident we =
noticed the driver would act hostile towards myself and employees and =
would make comments that we should not get close to him due to the =
Coronavirus.&nbsp; I understand protecting oneself during an epidemic =
however his attitude was confrontational.&nbsp; <o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l1 level1 =
lfo3'>He made the comment that &#8220; he would never pick up our UPS =
items needing delivery&#8221;.&nbsp; This forced us to send my personnel =
to drive and drop off at UPS centers.&nbsp; <o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l1 level1 =
lfo3'>Eventually I called your office and spoke with Julie. She was kind =
enough to tell us the days he didn&#8217;t work so someone else would =
pick up our cargo. <o:p></o:p></li></ul><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>The answer =
is not to avoid this driver but rather address the issue.&nbsp; We need =
someone with a good attitude( like most of your other drivers) to drop =
off and pick up our UPS cargo.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>We thank you =
for your attention to this matter and look forwards to a prompt =
resolution. <o:p></o:p><o:p>&nbsp;</o:p>Respectfully,<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p><=
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