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From: <rcruz@sapasequipment.com>
To: "'Devika Schirloff'" <dschirloff@ansunbiopharma.com>
References: <20211022231029.19273770A7C_17344E5B@wilmail2.rlcarriers.com>,<044101d7c9b7$1ce75600$56b60200$@sapasequipment.com> <cea31fd669b2494ab733655bdef14240@rlcarriers.com>
In-Reply-To: <cea31fd669b2494ab733655bdef14240@rlcarriers.com>
Subject: FW: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO number: 589924161
Date: Tue, 26 Oct 2021 11:02:10 -0500
Message-ID: <003401d7ca82$d9b25020$8d16f060$@sapasequipment.com>
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Hi Ms Schirloff,

I am in negotiations with R&L not only for damages but for return pick up
charges.  Kindly allow me a few more days to try and resolve.

I appreciate your patience in this matter,

Richard

From: Nina White <nina.white@rlcarriers.com> 
Sent: Monday, October 25, 2021 10:54 AM
To: rcruz@sapasequipment.com
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Lel

T me reach out to the claim representative who handled this load

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 10/25/21 10:44 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

--- WARNING: This message is from an outside source. ---

Hi Nina,

This is the response I got. Customer wasn't  able to verify damages till
they opened crate and that was after they left.  It definitely was dropped
during transportation.  I have to refund customer plus send it back here.

Richard

From: wboggs@rlc.com <mailto:wboggs@rlc.com>  <wboggs@rlc.com
<mailto:wboggs@rlc.com> > 
Sent: Friday, October 22, 2021 6:10 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ;
WBOGGS@RLC.COM <mailto:WBOGGS@RLC.COM> 
Subject: Claim Request :49396-21, PRO number: 589924161

RE: R + L Claim No: 49396-21
R + L Pro Number: I589924161
Amount: $2150
Claimant Reference Number:

To whom it may concern:

We have reviewed your claim, please see attached letter for our response.
If you have additional questions, concerns, or information, please contact
us to discuss the matter.

Sincerely,

Wes Boggs
Freight Claims Analyst 
R&L Carriers, Inc.
wboggs@rlcarriers.com <mailto:wboggs@rlcarriers.com> 
1 800 289 5225 ext. 1513
Fax (937) 655 5822

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Ms Schirloff, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I am in negotiations with R&amp;L not only for damages =
but for return pick up charges.&nbsp; Kindly allow me a few more days to =
try and resolve.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I appreciate =
your patience in this matter, <o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White =
&lt;nina.white@rlcarriers.com&gt; <br><b>Sent:</b> Monday, October 25, =
2021 10:54 AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> =
RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO number: =
589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p =
class=3DMsoNormal>Lel<o:p></o:p></p></div><div><p class=3DMsoNormal>T me =
reach out to the claim representative who handled this =
load&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone<o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 10/25/21 10:44 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: [SPF:Failed] =
[DKIM:Failed] FW: Claim Request :49396-21, PRO number: 589924161 =
<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre><div><p class=3DMsoNormal>Hi Nina,&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>This is the response I got. Customer wasn&#8217;t =
&nbsp;able to verify damages till they opened crate and that was after =
they left.&nbsp; It definitely was dropped during transportation.&nbsp; =
I have to refund customer plus send it back here.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>BR<o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p class=3DMsoNormal>&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:wboggs@rlc.com">wboggs@rlc.com</a> &lt;<a =
href=3D"mailto:wboggs@rlc.com">wboggs@rlc.com</a>&gt; <br><b>Sent:</b> =
Friday, October 22, 2021 6:10 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
<a href=3D"mailto:WBOGGS@RLC.COM">WBOGGS@RLC.COM</a><br><b>Subject:</b> =
Claim Request :49396-21, PRO number: 589924161<o:p></o:p></p></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>RE: R + L Claim No: 49396-21<br>R + L Pro =
Number: I589924161<br>Amount: $2150<br>Claimant Reference Number: =
<br><br>To whom it may concern:<br><br>We have reviewed your claim, =
please see attached letter for our response. If you have additional =
questions, concerns, or information, please contact us to discuss the =
matter.<o:p></o:p></p><p>Sincerely,<o:p></o:p></p><p>Wes =
Boggs<br>Freight Claims Analyst <br>R&amp;L Carriers, Inc.<br><a =
href=3D"mailto:wboggs@rlcarriers.com">wboggs@rlcarriers.com</a><br>1 800 =
289 5225 ext. 1513<br>Fax (937) 655 =
5822<o:p></o:p></p></div></div></div></body></html>
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