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From: <rcruz@sapasequipment.com>
To: "'Devika Schirloff'" <dschirloff@ansunbiopharma.com>
References: <20211022231029.19273770A7C_17344E5B@wilmail2.rlcarriers.com>,<044101d7c9b7$1ce75600$56b60200$@sapasequipment.com> <cea31fd669b2494ab733655bdef14240@rlcarriers.com> <002f01d7ca82$d74065c0$85c13140$@sapasequipment.com> <BY3PR13MB5009FDE0DA2DDF3BA7923F6CB58D9@BY3PR13MB5009.namprd13.prod.outlook.com>  <012201d7d194$a7881f80$f6985e80$@sapasequipment.com> <BY3PR13MB5009D6AF33BED32CC0D10538B58D9@BY3PR13MB5009.namprd13.prod.outlook.com> <014201d7d195$7b0b9d50$7122d7f0$@sapasequipment.com> <BY3PR13MB5009E0DC7C8B1D428263BC8CB58D9@BY3PR13MB5009.namprd13.prod.outlook.com>
In-Reply-To: <BY3PR13MB5009E0DC7C8B1D428263BC8CB58D9@BY3PR13MB5009.namprd13.prod.outlook.com>
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO number: 589924161
Date: Thu, 4 Nov 2021 12:04:28 -0500
Message-ID: <016401d7d19e$0be82480$23b86d80$@sapasequipment.com>
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I apologize again.  Unfortunately the freight company does not want to pay
for the claim and I am stuck with the broken unit.  Atleast I want them to
pay for the return freight.   Thanks for your understanding.

From: Devika Schirloff <dschirloff@ansunbiopharma.com> 
Sent: Thursday, November 4, 2021 11:44 AM
To: rcruz@sapasequipment.com
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Hi Rich,

OK, we will put it back together today and be prepared for pick up
tomorrow.

Kind Regards,

Devika

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Thursday, November 4, 2021 9:03 AM
To: Devika Schirloff <dschirloff@ansunbiopharma.com
<mailto:dschirloff@ansunbiopharma.com> >
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

As you can see I am having R&L pay for return shipping.  I haven't gotten
a confirmation but will demand for tomorrow or latest Friday.   Details
forthcoming.

From: Devika Schirloff <dschirloff@ansunbiopharma.com
<mailto:dschirloff@ansunbiopharma.com> > 
Sent: Thursday, November 4, 2021 11:00 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Hi Rich,

When is the pickup scheduled for? Someone (probably a scientist) will have
to drill it back up, we do not pack equipment like this. All we can do it
drill the crate back together as it was, however we are not stating that
we packed it to ensure safe arrival.

Kind Regards,

Devika

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Thursday, November 4, 2021 8:57 AM
To: Devika Schirloff <dschirloff@ansunbiopharma.com
<mailto:dschirloff@ansunbiopharma.com> >
Subject: FW: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

I will get these picked up.  Please seal back as they arrived; R&L does
not pack.

Thanks

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Thursday, November 4, 2021 10:56 AM
To: 'Nina White' <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >
Subject: FW: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Nina,

I need R and L to authorize/pay for shipment of damaged units back to my
office/Sapas.   We can follow up on claim from this end but as you can see
the customer needs to get these out of their building.

Thanks and please advise how to proceed.

Rich

From: Devika Schirloff <dschirloff@ansunbiopharma.com
<mailto:dschirloff@ansunbiopharma.com> > 
Sent: Thursday, November 4, 2021 10:48 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Hello Rich,

I hope you're doing well. I wanted to follow up as it has been over a week
and the incubators are still on site. We cannot have the incubators remain
any longer, please let me know when we can expect someone to pick up the
units.

Kind Regards,
Devika

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, October 26, 2021 9:02 AM
To: Devika Schirloff <dschirloff@ansunbiopharma.com
<mailto:dschirloff@ansunbiopharma.com> >
Subject: FW: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Hi Ms Schirloff,

I am in negotiations with R&L not only for damages but for return pick up
charges.  Kindly allow me a few more days to try and resolve.

I appreciate your patience in this matter,

Richard

From: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> > 
Sent: Monday, October 25, 2021 10:54 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
Subject: RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

Lel

T me reach out to the claim representative who handled this load

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>

Date: 10/25/21 10:44 AM (GMT-06:00)

To: Nina White <nina.white@rlcarriers.com
<mailto:nina.white@rlcarriers.com> >

Subject: [SPF:Failed] [DKIM:Failed] FW: Claim Request :49396-21, PRO
number: 589924161

--- WARNING: This message is from an outside source. ---

Hi Nina,

This is the response I got. Customer wasn't  able to verify damages till
they opened crate and that was after they left.  It definitely was dropped
during transportation.  I have to refund customer plus send it back here.

Richard

From: wboggs@rlc.com <mailto:wboggs@rlc.com>  <wboggs@rlc.com
<mailto:wboggs@rlc.com> > 
Sent: Friday, October 22, 2021 6:10 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ;
WBOGGS@RLC.COM <mailto:WBOGGS@RLC.COM> 
Subject: Claim Request :49396-21, PRO number: 589924161

RE: R + L Claim No: 49396-21
R + L Pro Number: I589924161
Amount: $2150
Claimant Reference Number:

To whom it may concern:

We have reviewed your claim, please see attached letter for our response.
If you have additional questions, concerns, or information, please contact
us to discuss the matter.

Sincerely,

Wes Boggs
Freight Claims Analyst 
R&L Carriers, Inc.
wboggs@rlcarriers.com <mailto:wboggs@rlcarriers.com> 
1 800 289 5225 ext. 1513
Fax (937) 655 5822

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>I apologize again.&nbsp; =
Unfortunately the freight company does not want to pay for the claim and =
I am stuck with the broken unit.&nbsp; Atleast I want them to pay for =
the return freight.&nbsp;&nbsp; Thanks for your understanding. =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Devika Schirloff =
&lt;dschirloff@ansunbiopharma.com&gt; <br><b>Sent:</b> Thursday, =
November 4, 2021 11:44 AM<br><b>To:</b> =
rcruz@sapasequipment.com<br><b>Subject:</b> RE: [SPF:Failed] =
[DKIM:Failed] FW: Claim Request :49396-21, PRO number: =
589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>OK, we will put it back together today and be prepared =
for pick up tomorrow.<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Kind =
Regards,<o:p></o:p></p><p class=3DMsoNormal>Devika <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Thursday, November 4, 2021 9:03 AM<br><b>To:</b> =
Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt;<br><b>Subject:</b> RE: [SPF:Failed] [DKIM:Failed] FW: Claim =
Request :49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>As you can =
see I am having R&amp;L pay for return shipping.&nbsp; I haven&#8217;t =
gotten a confirmation but will demand for tomorrow or latest =
Friday.&nbsp;&nbsp; Details forthcoming.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt; <br><b>Sent:</b> Thursday, November 4, 2021 11:00 =
AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request =
:49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hi =
Rich,<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>When is the pickup scheduled for? Someone (probably a =
scientist) will have to drill it back up, we do not pack equipment like =
this. All we can do it drill the crate back together as it was, however =
we are not stating that we packed it to ensure safe =
arrival.<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Kind Regards,<o:p></o:p></p><p =
class=3DMsoNormal>Devika <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Thursday, November 4, 2021 8:57 AM<br><b>To:</b> =
Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt;<br><b>Subject:</b> FW: [SPF:Failed] [DKIM:Failed] FW: Claim =
Request :49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I will get =
these picked up.&nbsp; Please seal back as they arrived; R&amp;L does =
not pack.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Thursday, November 4, 2021 10:56 AM<br><b>To:</b> =
'Nina White' &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t;<br><b>Subject:</b> FW: [SPF:Failed] [DKIM:Failed] FW: Claim Request =
:49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Nina,&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I need R and L to authorize/pay for shipment of =
damaged units back to my office/Sapas.&nbsp;&nbsp; We can follow up on =
claim from this end but as you can see the customer needs to get these =
out of their building.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks and =
please advise how to proceed.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Rich<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt; <br><b>Sent:</b> Thursday, November 4, 2021 10:48 =
AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request =
:49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hello =
Rich,<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I hope you&#8217;re doing well. I wanted to follow up =
as it has been over a week and the incubators are still on site. We =
cannot have the incubators remain any longer, please let me know when we =
can expect someone to pick up the units.<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Kind =
Regards,<br>Devika <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 <br><b>Sent:</b> Tuesday, October 26, 2021 9:02 AM<br><b>To:</b> Devika =
Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt;<br><b>Subject:</b> FW: [SPF:Failed] [DKIM:Failed] FW: Claim =
Request :49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hi Ms =
Schirloff, <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I am in negotiations with R&amp;L not only for damages =
but for return pick up charges.&nbsp; Kindly allow me a few more days to =
try and resolve.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I appreciate =
your patience in this matter, <o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <br><b>Sent:</b> Monday, October 25, 2021 10:54 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> RE: [SPF:Failed] [DKIM:Failed] FW: Claim Request =
:49396-21, PRO number: 589924161<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p =
class=3DMsoNormal>Lel<o:p></o:p></p></div><div><p class=3DMsoNormal>T me =
reach out to the claim representative who handled this =
load&nbsp;<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div =
id=3D"composer_signature"><div><p class=3DMsoNormal><span =
style=3D'font-size:9.5pt;color:#575757'>Sent from my Verizon, Samsung =
Galaxy smartphone<o:p></o:p></span></p></div></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>-------- Original message =
--------<o:p></o:p></p></div><div><p class=3DMsoNormal>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Date: 10/25/21 10:44 AM =
(GMT-06:00) <o:p></o:p></p></div><div><p class=3DMsoNormal>To: Nina =
White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; <o:p></o:p></p></div><div><p class=3DMsoNormal>Subject: [SPF:Failed] =
[DKIM:Failed] FW: Claim Request :49396-21, PRO number: 589924161 =
<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><pre>--- WARNING: This =
message is from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre><div><p class=3DMsoNormal>Hi Nina,&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>This is the response I got. Customer wasn&#8217;t =
&nbsp;able to verify damages till they opened crate and that was after =
they left.&nbsp; It definitely was dropped during transportation.&nbsp; =
I have to refund customer plus send it back here.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><p =
class=3DMsoNormal>BR<o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p class=3DMsoNormal>&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal>&nbsp;<o:p></o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> <a =
href=3D"mailto:wboggs@rlc.com">wboggs@rlc.com</a> &lt;<a =
href=3D"mailto:wboggs@rlc.com">wboggs@rlc.com</a>&gt; <br><b>Sent:</b> =
Friday, October 22, 2021 6:10 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
<a href=3D"mailto:WBOGGS@RLC.COM">WBOGGS@RLC.COM</a><br><b>Subject:</b> =
Claim Request :49396-21, PRO number: 589924161<o:p></o:p></p></div><p =
class=3DMsoNormal>&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>RE: R + L Claim No: 49396-21<br>R + L Pro =
Number: I589924161<br>Amount: $2150<br>Claimant Reference Number: =
<br><br>To whom it may concern:<br><br>We have reviewed your claim, =
please see attached letter for our response. If you have additional =
questions, concerns, or information, please contact us to discuss the =
matter.<o:p></o:p></p><p>Sincerely,<o:p></o:p></p><p>Wes =
Boggs<br>Freight Claims Analyst <br>R&amp;L Carriers, Inc.<br><a =
href=3D"mailto:wboggs@rlcarriers.com">wboggs@rlcarriers.com</a><br>1 800 =
289 5225 ext. 1513<br>Fax (937) 655 =
5822<o:p></o:p></p></div></div></div></body></html>
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