Da

✏️ Editing: 1636420234.M79147P19842.aristoteles.x5servers.com,S=28466,W=29068:2,S

From: <rcruz@sapasequipment.com>
To: "'Devika Schirloff'" <dschirloff@ansunbiopharma.com>
References: <20211022231029.19273770A7C_17344E5B@wilmail2.rlcarriers.com> <02d601d7d1d2$528145a0$f783d0e0$@sapasequipment.com> <BY3PR13MB500903A035813C5FE1F5000DB5919@BY3PR13MB5009.namprd13.prod.outlook.com> <85d4c0740fd640589d8ab90638664f8d@rlcarriers.com> <BY3PR13MB5009AE222F5991E00939F7F3B5929@BY3PR13MB5009.namprd13.prod.outlook.com>
In-Reply-To: <BY3PR13MB5009AE222F5991E00939F7F3B5929@BY3PR13MB5009.namprd13.prod.outlook.com>
Subject: RE: Claim Request :49396-21, PRO number: 589924161
Date: Mon, 8 Nov 2021 19:10:25 -0600
Message-ID: <028901d7d506$983773d0$c8a65b70$@sapasequipment.com>
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Dear Ms  Schirloff,

I realize you are needing an answer but the issue is stuck with the carrier 
at this point, as you have been copied on all communication.  We went the 
extra step packing this item properly and paying to have item returned 
without a resolution from R&L is also not in my best interest either.

I am acting in good faith but under the conditions I am needing a resolution 
from  R&L Carriers before I can proceed.

Be assured I will respond as I get a resolution from R&L.

Respectfully

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com <https://sapasequipment.com/>

From: Devika Schirloff <dschirloff@ansunbiopharma.com>
Sent: Monday, November 8, 2021 7:01 PM
To: rcruz@sapasequipment.com
Subject: RE: Claim Request :49396-21, PRO number: 589924161

Hello Rich,

Ansun’s AP team is asking how the refund will be processed? Will you be 
sending a check for the full amount to Ansun or would you prefer ACH direct 
wire transfer?

Kind Regards,
Devika

From: Nina White <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Sent: Monday, November 8, 2021 9:36 AM
To: Devika Schirloff <dschirloff@ansunbiopharma.com 
<mailto:dschirloff@ansunbiopharma.com> >; rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com>
Subject: RE: Claim Request :49396-21, PRO number: 589924161

Let me reach out to the service center again

Nina White

From: Devika Schirloff <dschirloff@ansunbiopharma.com 
<mailto:dschirloff@ansunbiopharma.com> >
Sent: Monday, November 8, 2021 11:50 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; Nina White 
<nina.white@rlcarriers.com <mailto:nina.white@rlcarriers.com> >
Subject: RE: Claim Request :49396-21, PRO number: 589924161

--- WARNING: This message is from an outside source. ---

Hello Richard,

The incubators were not picked up on Friday. Can you please schedule to have 
the incubators picked up ASAP.

Kind Regards,

Devika

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Thursday, November 4, 2021 4:19 PM
To: 'Nina White' <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Cc: Devika Schirloff <dschirloff@ansunbiopharma.com 
<mailto:dschirloff@ansunbiopharma.com> >
Subject: FW: Claim Request :49396-21, PRO number: 589924161

Hi Nina,

Is this the letter you were asking for?  Can you please authorize return of 
damaged equipment( back to my office) for tomorrow?  My client has been very 
patient but they need to get it out of their building asap.

Thanks,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

https://sapasequipment.com

From: wboggs@rlc.com <mailto:wboggs@rlc.com> <wboggs@rlc.com 
<mailto:wboggs@rlc.com> >
Sent: Friday, October 22, 2021 6:10 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ; 
WBOGGS@RLC.COM <mailto:WBOGGS@RLC.COM>
Subject: Claim Request :49396-21, PRO number: 589924161

RE: R + L Claim No: 49396-21
R + L Pro Number: I589924161
Amount: $2150
Claimant Reference Number:

To whom it may concern:

We have reviewed your claim, please see attached letter for our response. If 
you have additional questions, concerns, or information, please contact us 
to discuss the matter.

Sincerely,

Wes Boggs
Freight Claims Analyst
R&L Carriers, Inc.
wboggs@rlcarriers.com <mailto:wboggs@rlcarriers.com>
1 800 289 5225 ext. 1513
Fax (937) 655 5822

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Dear Ms=C2=A0 Schirloff, =
<o:p></o:p><o:p>&nbsp;</o:p>I realize you are needing an answer but the issue is =
stuck with the carrier at this point, as you have been copied on all =
communication.=C2=A0 We went the extra step packing this item properly =
and paying to have item returned without a resolution from R&amp;L is =
also not in my best interest either.=C2=A0 =C2=A0<o:p></o:p><o:p>&nbsp;</o:p>I am acting =
in good faith but under the conditions I am needing a resolution from =
=C2=A0R&amp;L Carriers before I can proceed.=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>Be assured I =
will respond as I get a resolution from R&amp;L.=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>Respectfully<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road=C2=A0 Suite A-106<o:p></o:p>Katy, TX=C2=A0 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p><=
/o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_2" =
src=3D"cid:image001.jpg@01D7D4D3.C1F7CEF0"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Devika Schirloff =
&lt;dschirloff@ansunbiopharma.com&gt; Sent: Monday, November =
8, 2021 7:01 PM To: =
rcruz@sapasequipment.com Subject: RE: Claim Request :49396-21, =
PRO number: 589924161<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hello =
Rich,<o:p></o:p><o:p>&nbsp;</o:p>Ansun=E2=80=99s AP team is asking how the refund will =
be processed? Will you be sending a check for the full amount to Ansun =
or would you prefer ACH direct wire transfer?<o:p></o:p><o:p>&nbsp;</o:p>Kind =
Regards, Devika <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; Sent: Monday, November 8, 2021 9:36 AM To: =
Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt;; <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Claim Request :49396-21, PRO number: =
589924161<o:p></o:p></div></div><o:p>&nbsp;</o:p>Let me reach =
out to the service center again<o:p></o:p><o:p>&nbsp;</o:p>Nina =
White<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt; Sent: Monday, November 8, 2021 11:50 =
AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
Nina White &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; Subject: RE: Claim Request :49396-21, PRO number: =
589924161<o:p></o:p></div></div><o:p>&nbsp;</o:p><pre>--- WARNING: This message is =
from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre>Hello =
Richard,<o:p></o:p><o:p>&nbsp;</o:p>The incubators were not picked up on Friday. Can you =
please schedule to have the incubators picked up ASAP.<o:p></o:p><o:p>&nbsp;</o:p>Kind =
Regards,<o:p></o:p>Devika <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Thursday, November 4, 2021 4:19 PM To: 'Nina =
White' &lt;<a =
href=3D"mailto:nina.white@rlcarriers.com">nina.white@rlcarriers.com</a>&g=
t; Cc: Devika Schirloff &lt;<a =
href=3D"mailto:dschirloff@ansunbiopharma.com">dschirloff@ansunbiopharma.c=
om</a>&gt; Subject: FW: Claim Request :49396-21, PRO number: =
589924161<o:p></o:p></div></div><o:p>&nbsp;</o:p>Hi =
Nina,&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Is this the letter you were asking for?&nbsp; Can you =
please authorize return of damaged equipment( back to my office) for =
tomorrow?&nbsp; My client has been very patient but they need to =
get it out of their building asap.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks, =
<o:p></o:p><o:p>&nbsp;</o:p>Richard Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://linkprotect.cudasvc.com/url?a=3Dhttp%3a%2f%2fwilmail2.rlc=
arriers.com%3a32224%2f%3fdmVyPTEuMDAxJiYyMTlhNDE5MmFkN2ViYTg3Yj02MTg5NTY0=
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0XgBB1njN8wEdJrPTatTLjw7eJ0l&amp;typo=3D1">https://sapasequipment.com</a>=
<o:p></o:p><o:p>&nbsp;</o:p><img border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D7D4D3.C1F7CEF0"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:wboggs@rlc.com">wboggs@rlc.com</a> &lt;<a =
href=3D"mailto:wboggs@rlc.com">wboggs@rlc.com</a>&gt; Sent: =
Friday, October 22, 2021 6:10 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>; =
<a href=3D"mailto:WBOGGS@RLC.COM">WBOGGS@RLC.COM</a> Subject: =
Claim Request :49396-21, PRO number: 589924161<o:p></o:p></div><o:p>&nbsp;</o:p>RE: R + L Claim No: 49396-21 R + L Pro =
Number: I589924161 Amount: $2150 Claimant Reference Number: =
 To whom it may concern: We have reviewed your claim, =
please see attached letter for our response. If you have additional =
questions, concerns, or information, please contact us to discuss the =
matter.<o:p></o:p>Sincerely,<o:p></o:p>Wes =
Boggs Freight Claims Analyst R&amp;L Carriers, Inc. <a =
href=3D"mailto:wboggs@rlcarriers.com">wboggs@rlcarriers.com</a> 1 800 =
289 5225 ext. 1513 Fax (937) 655 =
5822<o:p></o:p></div></body></html>
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