Da

✏️ Editing: 1638209550.M549870P1505335.aristoteles.x5servers.com,S=75421,W=77022:2,S

From: <rcruz@sapasequipment.com>
To: <s-tsai@wiu.edu>
Cc: "'Nina White'" <nina.white@rlcarriers.com>
References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com> <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com> <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com> <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com> <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com> <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com>
In-Reply-To: <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com>
Subject: RE: Refused Freight - Western Illinois University Macomb IL
Date: Mon, 29 Nov 2021 12:12:24 -0600
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Hello Kay,

So let me start by apologizing as to the way this delivery was handled. I
was just informed about the driver dropping the equipment and was rude
with your Receiving Mgr.  THIS IS UNNACEPTABLE and on behalf of this
carrier PLEASE ACCEPT MY SINCERE APOLOGIES.

Since the unit was refused delivery, I have been dealing with the carrier
to understand what the damages involved are.  According to the physical
inspection done by their customer service representative,  " The damage is
minimal, definitely cosmetic. Shouldn't have any impact on the usage of
the microscope". In order to avoid resending the unit back, I would like
to propose the following option:

1.	Item is to be redelivered by another driver. 
2.	You have a chance to fully inspect and test to ensure it is
working properly.  
3.	If it works properly you keep.  If there are any "smaller
cosmetic" issues I will give you a partial refund
4.	If the unit does not meet your expectations, I will have unit
packed and sent back to me at my expense.

Again, I am so sorry about this issue;  I am trying to earn your business
and realize that having delivered in this manner is not acceptable.
PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.

Respectfully

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com> 
Sent: Monday, November 29, 2021 11:44 AM
To: 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com>
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning. We are re-attempting delivery today and the gentleman in
receiving is once again refusing the freight. I instructed the driver that
Ms. Tsai needs to be the one to inspect the freight. Have you had a chance
to speak with her? Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Wednesday, November 24, 2021 12:23 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Hi Daniel

Thanks again!  I am going to suggest they accept but the bottom line
decision is up to them.  Lets plan for redelivery for Monday pending
concurrence from my customer.

Thanks and happy holidays!   Rich

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >

Sent: Wednesday, November 24, 2021 10:33 AM
To: 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning Richard. I had a chance to look at the freight up close. The
damage is minimal, definitely cosmetic. Shouldn't have any impact on the
usage of the microscope. Would you like us to attempt redelivery on
Monday? Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, November 23, 2021 3:53 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Thanks Daniel; great customer service.

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >

Sent: Tuesday, November 23, 2021 3:47 PM
To: 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I will examine them further tomorrow, when I have it up close and report
back to you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, November 23, 2021 3:46 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

I really appreciate it!   Do they look cosmetic in damage? Is it more than
just scratched?  I am trying to avoid them from returning the unit.

Thanks again,

Richard

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >

Sent: Tuesday, November 23, 2021 3:43 PM
To: 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Looking at the pictures provided by my driver, the base of the microscope,
just below the bubble wrap and shrink wrap, has minor scratches in two
places. I can get you a better description when I have the freight in
front of me tomorrow. The consignee can take pictures if we are going to
reattempt delivery of this freight as well. Just in case, Ms. Tsai wants
to know who refused the freight, his name was Dan in receiving.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, November 23, 2021 3:32 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So, how will I know what the "claimed damages" are?   It was sitting on a
pallet and protected with various layers of bubble wrap and shrink wrap;
what are the scratches on the bottom they are claiming?  Can someone tell
me?  Can you provide me with more details of what you see?

Thanks

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOTd
jNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0c
HMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==>
https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >

Sent: Tuesday, November 23, 2021 3:28 PM
To: 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Per company policy, I am not allowed to share pictures with anyone outside
of our company. Sorry for the inconvenience. We will hold the freight
until Monday. Are we supposed to attempt re-delivery of the freight on
that day?

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, November 23, 2021 3:26 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So I just spoke to the person that ordered the equipment, Kay, and she is
not aware of what happened.  She has asked me if you can hold it till
Monday as the university is closed the rest of the week with Thanksgiving
holiday.

Would you be able to send me some pics so I can see what they are stating?

Thanks and kind regards,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZTh
kZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0d
HBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=>
https://sapasequipment.com

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> > 
Sent: Tuesday, November 23, 2021 3:04 PM
To: 'CSRSGF01' <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I am checking with my customer first; please don't do anything till I have
discussed with receiver.

Thanks,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >

Sent: Tuesday, November 23, 2021 2:40 PM
To: 'rcruz@sapasequipment.com' <rcruz@sapasequipment.com
<mailto:rcruz@sapasequipment.com> >
Subject: Refused Freight - Western Illinois University Macomb IL

Good afternoon. We attempted to deliver lab equipment to Western Illinois
University in Macomb IL today. However, the freight was refused because
there were minor scrapes on the bottom of the product, which was
unprotected. We will need to get disposition of this shipment. I will
attach the BOL to this email. Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

------=_NextPart_001_0350_01D7E51A.61B9DCC0
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
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charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hello Kay,&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>So let me start by apologizing as to the way this =
delivery was handled. I was just informed about the driver dropping the =
equipment and was rude with your Receiving Mgr.&nbsp; THIS IS =
UNNACEPTABLE and on behalf of this carrier PLEASE ACCEPT MY SINCERE =
APOLOGIES.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Since the =
unit was refused delivery, I have been dealing with the carrier to =
understand what the damages involved are.&nbsp; According to the =
physical inspection done by their customer service representative,&nbsp; =
&#8220; The damage is minimal, definitely cosmetic. Shouldn&#8217;t have =
any impact on the usage of the microscope&#8221;. In order to avoid =
resending the unit back, I would like to propose the following =
option:<o:p></o:p><ol style=3D'margin-top:0in' start=3D1 =
type=3D1><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>Item is to be =
redelivered by another driver. <o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo1'>You have a chance to fully inspect and test to ensure it is =
working properly.&nbsp; <o:p></o:p></li><li class=3DMsoListParagraph =
style=3D'margin-left:0in;mso-list:l0 level1 lfo1'>If it works properly =
you keep.&nbsp; If there are any &#8220;smaller cosmetic&#8221; issues I =
will give you a partial refund<o:p></o:p></li><li =
class=3DMsoListParagraph style=3D'margin-left:0in;mso-list:l0 level1 =
lfo1'>If the unit does not meet your expectations, I will have unit =
packed and sent back to me at my expense. <o:p></o:p></li></ol><o:p>&nbsp;</o:p>Again, I am =
so sorry about this issue;&nbsp; I am trying to =
earn your business and realize that having delivered in this =
manner is not acceptable.&nbsp; PLEASE ALLOW ME THE OPPORTUNITY TO MAKE =
THIS RIGHT. &nbsp;&nbsp;<o:p></o:p><o:p>&nbsp;</o:p>Respectfully<o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a href=3D"https://sapasequipment.com/">https://sapasequipment.com</a><o:p></o:p><=
/p><o:p>&nbsp;</o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_10" =
src=3D"cid:image002.jpg@01D7E518.F456BD20"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: CSRSGF01 =
&lt;CSRSGF01@rlcarriers.com&gt; Sent: Monday, November 29, =
2021 11:44 AM To: 'rcruz@sapasequipment.com' =
&lt;rcruz@sapasequipment.com&gt; Subject: RE: Refused Freight =
- Western Illinois University Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>Good =
morning. We are re-attempting delivery today and the gentleman in =
receiving is once again refusing the freight. I instructed the driver =
that Ms. Tsai needs to be the one to inspect the freight. Have you had a =
chance to speak with her? Please advise. Thank you.<o:p></o:p><o:p>&nbsp;</o:p><div>Daniel Voss<o=
:p></o:p>Customer Service =
Representative<o=
:p></o:p>R + L Carriers, Inc.<o=
:p></o:p>3401 Remington St.<o=
:p></o:p>Springfield Il 62707<o=
:p></o:p>Phone (800)&nbsp;644-4218<o=
:p></o:p>Fax (217) 744-1051<o=
:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM">EMAIL....CSRSGF@RLCARRIERS=
.COM</a><o=
:p></o:p>HOW AM I DOING?<o=
:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"_x0000_i1033" =
src=3D"cid:image001.jpg@01D7E518.F456BD20"><o:p></o:p></div><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Wednesday, November 24, 2021 12:23 PM To: =
CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt;<b=
r>Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p><pre>--- WARNING: This message is =
from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre>Hi =
Daniel<o:p></o:p><o:p>&nbsp;</o:p>Thanks again!&nbsp; I am going to suggest they accept =
but the bottom line decision is up to them.&nbsp; Lets plan for =
redelivery for Monday pending concurrence from my customer.&nbsp; =
<o:p></o:p><o:p>&nbsp;</o:p>Thanks and happy holidays!&nbsp;&nbsp; =
Rich<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt; =
 Sent: Wednesday, November 24, 2021 10:33 AM To: =
'rcruz@sapasequipment.com' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>Good morning =
Richard. I had a chance to look at the freight up close. The damage is =
minimal, definitely cosmetic. Shouldn&#8217;t have any impact on the =
usage of the microscope. Would you like us to attempt redelivery on =
Monday? Thank you.<o:p></o:p><o:p>&nbsp;</o:p><div>Daniel Voss<o=
:p></o:p>Customer Service =
Representative<o=
:p></o:p>R + L Carriers, Inc.<o=
:p></o:p>3401 Remington St.<o=
:p></o:p>Springfield Il 62707<o=
:p></o:p>Phone (800)&nbsp;644-4218<o=
:p></o:p>Fax (217) 744-1051<o=
:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM">EMAIL....CSRSGF@RLCARRIERS=
.COM</a><o=
:p></o:p>HOW AM I DOING?<o=
:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"_x0000_i1032" =
src=3D"cid:image001.jpg@01D7E518.F456BD20"><o:p></o:p></div><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, November 23, 2021 3:53 PM To: =
CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt;<b=
r>Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p><pre>--- WARNING: This message is =
from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre>Thanks Daniel; great =
customer service.&nbsp;&nbsp; <o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt; =
 Sent: Tuesday, November 23, 2021 3:47 PM To: =
'rcruz@sapasequipment.com' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>I will =
examine them further tomorrow, when I have it up close and report back =
to you.<o:p></o:p><o:p>&nbsp;</o:p><div>Daniel Voss<o=
:p></o:p>Customer Service =
Representative<o=
:p></o:p>R + L Carriers, Inc.<o=
:p></o:p>3401 Remington St.<o=
:p></o:p>Springfield Il 62707<o=
:p></o:p>Phone (800)&nbsp;644-4218<o=
:p></o:p>Fax (217) 744-1051<o=
:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM">EMAIL....CSRSGF@RLCARRIERS=
.COM</a><o=
:p></o:p>HOW AM I DOING?<o=
:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"_x0000_i1031" =
src=3D"cid:image001.jpg@01D7E518.F456BD20"><o:p></o:p></div><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, November 23, 2021 3:46 PM To: =
CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt;<b=
r>Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p><pre>--- WARNING: This message is =
from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre>I really appreciate =
it!&nbsp;&nbsp; Do they look cosmetic in damage? Is it more than just =
scratched?&nbsp; I am trying to avoid them from returning the =
unit.&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks again, <o:p></o:p>Richard<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt; =
 Sent: Tuesday, November 23, 2021 3:43 PM To: =
'rcruz@sapasequipment.com' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>Looking at =
the pictures provided by my driver, the base of the microscope, just =
below the bubble wrap and shrink wrap, has minor scratches in two =
places. I can get you a better description when I have the freight in =
front of me tomorrow. The consignee can take pictures if we are going to =
reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to know who refused the freight, his name was Dan in =
receiving.<o:p></o:p><o:p>&nbsp;</o:p><div>Daniel Voss<o=
:p></o:p>Customer Service =
Representative<o=
:p></o:p>R + L Carriers, Inc.<o=
:p></o:p>3401 Remington St.<o=
:p></o:p>Springfield Il 62707<o=
:p></o:p>Phone (800)&nbsp;644-4218<o=
:p></o:p>Fax (217) 744-1051<o=
:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM">EMAIL....CSRSGF@RLCARRIERS=
.COM</a><o=
:p></o:p>HOW AM I DOING?<o=
:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"_x0000_i1030" =
src=3D"cid:image001.jpg@01D7E518.F456BD20"><o:p></o:p></div><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, November 23, 2021 3:32 PM To: =
CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt;<b=
r>Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p><pre>--- WARNING: This message is =
from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre>So, how will I know =
what the &#8220;claimed damages&#8221; are?&nbsp;&nbsp; It was sitting =
on a pallet and protected with various layers of bubble wrap and shrink =
wrap;&nbsp; what are the scratches on the bottom they are =
claiming?&nbsp; Can someone tell me?&nbsp; Can you provide me with more =
details of what you see?&nbsp; <o:p></o:p><o:p>&nbsp;</o:p>Thanks<o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmF=
lZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D">https://sapasequipment.com</a><o:p></o:p><=
/p><o:p>&nbsp;</o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_5" =
src=3D"cid:image002.jpg@01D7E518.F456BD20"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt; =
 Sent: Tuesday, November 23, 2021 3:28 PM To: =
'rcruz@sapasequipment.com' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>Per company =
policy, I am not allowed to share pictures with anyone outside of our =
company. Sorry for the inconvenience. We will hold the freight until =
Monday. Are we supposed to attempt re-delivery of the freight on that =
day?<o:p></o:p><o:p>&nbsp;</o:p><div>Daniel Voss<o=
:p></o:p>Customer Service =
Representative<o=
:p></o:p>R + L Carriers, Inc.<o=
:p></o:p>3401 Remington St.<o=
:p></o:p>Springfield Il 62707<o=
:p></o:p>Phone (800)&nbsp;644-4218<o=
:p></o:p>Fax (217) 744-1051<o=
:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM">EMAIL....CSRSGF@RLCARRIERS=
.COM</a><o=
:p></o:p>HOW AM I DOING?<o=
:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"Picture_x0020_4" =
src=3D"cid:image001.jpg@01D7E518.F456BD20"><o:p></o:p></div><p=
 class=3DMsoNormal><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, November 23, 2021 3:26 PM To: =
CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt;<b=
r>Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p><pre>--- WARNING: This message is =
from an outside source. =
---<o:p></o:p></pre><pre><o:p>&nbsp;</o:p></pre><pre><o:p>&nbsp;</o:p></p=
re><pre><o:p>&nbsp;</o:p></pre>So I just spoke to =
the person that ordered the equipment, Kay, and she is not aware of what =
happened.&nbsp; She has asked me if you can hold it till Monday as the =
university is closed the rest of the week with Thanksgiving =
holiday.&nbsp; <o:p></o:p>Would you be able to =
send me some pics so I can see what they are stating?<o:p></o:p><o:p>&nbsp;</o:p>Thanks and =
kind regards, <o:p></o:p><o:p>&nbsp;</o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D">https://sapasequipment.com</a><o:p></o:p><=
/p><o:p>&nbsp;</o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_3" =
src=3D"cid:image002.jpg@01D7E518.F456BD20"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: Tuesday, November 23, 2021 3:04 PM To: =
'CSRSGF01' &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt;<b=
r>Subject: RE: Refused Freight - Western Illinois University =
Macomb IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>I am =
checking with my customer first; please don&#8217;t do anything till I =
have discussed with receiver.<o:p></o:p><o:p>&nbsp;</o:p>Thanks, =
<o:p></o:p><o:p>&nbsp;</o:p>Richard Cruz<o:p></o:p>Owner <o:p></o:p>Sapas LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D">https://sapasequipment.com</a><o:p></o:p><=
/p><o:p>&nbsp;</o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' id=3D"Picture_x0020_2" =
src=3D"cid:image002.jpg@01D7E518.F456BD20"><o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com">CSRSGF01@rlcarriers.com</a>&gt; =
 Sent: Tuesday, November 23, 2021 2:40 PM To: =
'rcruz@sapasequipment.com' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Subject: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div><o:p>&nbsp;</o:p>Good =
afternoon. We attempted to deliver lab equipment to Western Illinois =
University in Macomb IL today. However, the freight was refused because =
there were minor scrapes on the bottom of the product, which was =
unprotected. We will need to get disposition of this shipment. I will =
attach the BOL to this email. Please advise. Thank you.<o:p></o:p><o:p>&nbsp;</o:p>Daniel Voss<o=
:p></o:p>Customer Service =
Representative<o=
:p></o:p>R + L Carriers, Inc.<o=
:p></o:p>3401 Remington St.<o=
:p></o:p>Springfield Il 62707<o=
:p></o:p>Phone (800)&nbsp;644-4218<o=
:p></o:p>Fax (217) 744-1051<o=
:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM">EMAIL....CSRSGF@RLCARRIERS=
.COM</a><o=
:p></o:p>HOW AM I DOING?<o=
:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM">CSFEEDBACK@RLC.COM</a><o:p></o:=
p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D7E518.F456BD20"><o:p></o:p><o:p>&nbsp;</o:p></div></body></html>
------=_NextPart_001_0350_01D7E51A.61B9DCC0--

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