Da

✏️ Editing: 1638228043.M664107P617719.aristoteles.x5servers.com,S=86794,W=88605:2,S

From: <rcruz@sapasequipment.com>
To: "'Tsai, Shu-Hui'" <s-tsai@wiu.edu>
References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com> <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com> <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com> <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com> <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com> <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com> <034801d7e54c$ab0dea10$0129be30$@sapasequipment.com> <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com>
In-Reply-To: <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com>
Subject: RE: Refused Freight - Western Illinois University Macomb IL
Date: Mon, 29 Nov 2021 17:20:36 -0600
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Hi Kay

So I can offer you 120 days warranty on the unit and waive shipping cost. 
How about that?    Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu>
Sent: Monday, November 29, 2021 2:43 PM
To: rcruz@sapasequipment.com
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Hi,

My faculty's questions-

1. how much discount will you be willing to give?

2. will the shipping cost be waived?

3. will the warranty be extended? 6 months to a year?

Please advise.

Thank you.

Kay

On Mon, Nov 29, 2021 at 12:12 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Kay,

So let me start by apologizing as to the way this delivery was handled. I 
was just informed about the driver dropping the equipment and was rude with 
your Receiving Mgr.  THIS IS UNNACEPTABLE and on behalf of this carrier 
PLEASE ACCEPT MY SINCERE APOLOGIES.

Since the unit was refused delivery, I have been dealing with the carrier to 
understand what the damages involved are.  According to the physical 
inspection done by their customer service representative,  “ The damage is 
minimal, definitely cosmetic. Shouldn’t have any impact on the usage of the 
microscope”. In order to avoid resending the unit back, I would like to 
propose the following option:

1.	Item is to be redelivered by another driver.
2.	You have a chance to fully inspect and test to ensure it is working 
properly.
3.	If it works properly you keep.  If there are any “smaller cosmetic” 
issues I will give you a partial refund
4.	If the unit does not meet your expectations, I will have unit packed and 
sent back to me at my expense.

Again, I am so sorry about this issue;  I am trying to earn your business 
and realize that having delivered in this manner is not acceptable.  PLEASE 
ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.

Respectfully

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Monday, November 29, 2021 11:44 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning. We are re-attempting delivery today and the gentleman in 
receiving is once again refusing the freight. I instructed the driver that 
Ms. Tsai needs to be the one to inspect the freight. Have you had a chance 
to speak with her? Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, November 24, 2021 12:23 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Hi Daniel

Thanks again!  I am going to suggest they accept but the bottom line 
decision is up to them.  Lets plan for redelivery for Monday pending 
concurrence from my customer.

Thanks and happy holidays!   Rich

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Wednesday, November 24, 2021 10:33 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning Richard. I had a chance to look at the freight up close. The 
damage is minimal, definitely cosmetic. Shouldn’t have any impact on the 
usage of the microscope. Would you like us to attempt redelivery on Monday? 
Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:53 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Thanks Daniel; great customer service.

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:47 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I will examine them further tomorrow, when I have it up close and report 
back to you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:46 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

I really appreciate it!   Do they look cosmetic in damage? Is it more than 
just scratched?  I am trying to avoid them from returning the unit.

Thanks again,

Richard

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:43 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Looking at the pictures provided by my driver, the base of the microscope, 
just below the bubble wrap and shrink wrap, has minor scratches in two 
places. I can get you a better description when I have the freight in front 
of me tomorrow. The consignee can take pictures if we are going to reattempt 
delivery of this freight as well. Just in case, Ms. Tsai wants to know who 
refused the freight, his name was Dan in receiving.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:32 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So, how will I know what the “claimed damages” are?   It was sitting on a 
pallet and protected with various layers of bubble wrap and shrink wrap; 
what are the scratches on the bottom they are claiming?  Can someone tell 
me?  Can you provide me with more details of what you see?

Thanks

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==> 
https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:28 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Per company policy, I am not allowed to share pictures with anyone outside 
of our company. Sorry for the inconvenience. We will hold the freight until 
Monday. Are we supposed to attempt re-delivery of the freight on that day?

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:26 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So I just spoke to the person that ordered the equipment, Kay, and she is 
not aware of what happened.  She has asked me if you can hold it till Monday 
as the university is closed the rest of the week with Thanksgiving holiday.

Would you be able to send me some pics so I can see what they are stating?

Thanks and kind regards,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=> 
https://sapasequipment.com

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:04 PM
To: 'CSRSGF01' <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I am checking with my customer first; please don’t do anything till I have 
discussed with receiver.

Thanks,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 2:40 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: Refused Freight - Western Illinois University Macomb IL

Good afternoon. We attempted to deliver lab equipment to Western Illinois 
University in Macomb IL today. However, the freight was refused because 
there were minor scrapes on the bottom of the product, which was 
unprotected. We will need to get disposition of this shipment. I will attach 
the BOL to this email. Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi Kay<o:p></o:p><o:p>&nbsp;</o:p>So I can =
offer you 120 days warranty on the unit and waive shipping =
cost.=C2=A0=C2=A0 How about that?=C2=A0=C2=A0=C2=A0 =
Rich<o:p></o:p><o:p>&nbsp;</o:p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Tsai, Shu-Hui =
&lt;s-tsai@wiu.edu&gt; Sent: Monday, November 29, 2021 2:43 =
PM To: rcruz@sapasequipment.com Subject: Re: Refused =
Freight - Western Illinois University Macomb IL<o:p></o:p></div><o:p>&nbsp;</o:p><div><div>Hi,<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>My faculty's questions-<o:p></o:p></div><div>1. how much discount will you be willing to =
give?<o:p></o:p></div><div>2. will the shipping =
cost be waived?<o:p></o:p></div><div>3. will =
the warranty be extended? 6 months to a =
year?<o:p></o:p></div><div><o:p>&nbsp;</o:p></div><div>Please&nbsp;advise.<o:p></o:p></div><div>Thank you.<o:p></o:p></div><div>Kay<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><div>On =
Mon, Nov 29, 2021 at 12:12 PM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div>Hello =
Kay,&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>So let me =
start by apologizing as to the way this delivery was handled. I was just =
informed about the driver dropping the equipment and was rude with your =
Receiving Mgr.&nbsp; THIS IS UNNACEPTABLE and on behalf of this carrier =
PLEASE ACCEPT MY SINCERE APOLOGIES.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Since the =
unit was refused delivery, I have been dealing with the carrier to =
understand what the damages involved are.&nbsp; According to the =
physical inspection done by their customer service representative,&nbsp; =
=E2=80=9C The damage is minimal, definitely cosmetic. Shouldn=E2=80=99t =
have any impact on the usage of the microscope=E2=80=9D. In order to =
avoid resending the unit back, I would like to propose the following =
option:<o:p></o:p><ol start=3D1 type=3D1><li =
class=3Dgmail-m1805203297967014752msolistparagraph style=3D'mso-list:l0 =
level1 lfo1'>Item is to be redelivered by another driver. =
<o:p></o:p></li><li class=3Dgmail-m1805203297967014752msolistparagraph =
style=3D'mso-list:l0 level1 lfo1'>You have a chance to fully inspect and =
test to ensure it is working properly.&nbsp; <o:p></o:p></li><li =
class=3Dgmail-m1805203297967014752msolistparagraph style=3D'mso-list:l0 =
level1 lfo1'>If it works properly you keep.&nbsp; If there are any =
=E2=80=9Csmaller cosmetic=E2=80=9D issues I will give you a partial =
refund<o:p></o:p></li><li =
class=3Dgmail-m1805203297967014752msolistparagraph style=3D'mso-list:l0 =
level1 lfo1'>If the unit does not meet your expectations, I will have =
unit packed and sent back to me at my expense. <o:p></o:p></li></ol>&nbsp;<o:p><=
/o:p>Again, I am =
so sorry about this issue;&nbsp; I am trying to earn your =
business and realize that having delivered in this manner is not =
acceptable.&nbsp; PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT. =
&nbsp;&nbsp;<o:p></o:p>&nbsp;<o:p><=
/o:p>Respectfully=
<o:p></o:p>Richard<o:p>=
</o:p>&nbsp;<o:p><=
/o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>11511 Gaston Road&nbsp; Suite =
A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"https://sapasequipment.com/" target=3D"_blank">https://sapasequipment.com</a><o:p></o:p><=
/p>&nbsp;<o:p><=
/o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_1805203297967014752Picture_x0020_10" =
src=3D"cid:image001.jpg@01D7E545.6C807120"><o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: =
Monday, November 29, 2021 11:44 AM To: '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Good =
morning. We are re-attempting delivery today and the gentleman in =
receiving is once again refusing the freight. I instructed the driver =
that Ms. Tsai needs to be the one to inspect the freight. Have you had a =
chance to speak with her? Please advise. Thank you.<o:p></o:p>&nbsp;<o:p><=
/o:p><div>Daniel Voss<o:p></o:p>Customer Service =
Representative<o:p></o:p>R + L Carriers, Inc.<o:p></o:p>3401 Remington St.<o:p></o:p>Springfield Il 62707<o:p></o:p>Phone =
(800)&nbsp;644-4218<o:p></o:p>Fax (217) 744-1051<o:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><o:p></o:p></p=
>HOW AM I DOING?<o:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a><o:p></o:p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_1805203297967014752_x005f_x0000_i1033" =
src=3D"cid:image002.jpg@01D7E545.6C807120"><o:p></o:p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Wednesday, November 24, 2021 12:23 PM To: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre>Hi =
Daniel<o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks =
again!&nbsp; I am going to suggest they accept but the bottom line =
decision is up to them.&nbsp; Lets plan for redelivery for Monday =
pending concurrence from my customer.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks and =
happy holidays!&nbsp;&nbsp; Rich<o:p></o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: =
Wednesday, November 24, 2021 10:33 AM To: '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Good =
morning Richard. I had a chance to look at the freight up close. The =
damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any =
impact on the usage of the microscope. Would you like us to attempt =
redelivery on Monday? Thank you.<o:p></o:p>&nbsp;<o:p><=
/o:p><div>Daniel Voss<o:p></o:p>Customer Service =
Representative<o:p></o:p>R + L Carriers, Inc.<o:p></o:p>3401 Remington St.<o:p></o:p>Springfield Il 62707<o:p></o:p>Phone =
(800)&nbsp;644-4218<o:p></o:p>Fax (217) 744-1051<o:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><o:p></o:p></p=
>HOW AM I DOING?<o:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a><o:p></o:p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_1805203297967014752_x005f_x0000_i1032" =
src=3D"cid:image002.jpg@01D7E545.6C807120"><o:p></o:p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:53 PM To: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre>Thanks =
Daniel; great customer service.&nbsp;&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:47 PM To: '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>I will =
examine them further tomorrow, when I have it up close and report back =
to you.<o:p></o:p>&nbsp;<o:p><=
/o:p><div>Daniel Voss<o:p></o:p>Customer Service =
Representative<o:p></o:p>R + L Carriers, Inc.<o:p></o:p>3401 Remington St.<o:p></o:p>Springfield Il 62707<o:p></o:p>Phone =
(800)&nbsp;644-4218<o:p></o:p>Fax (217) 744-1051<o:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><o:p></o:p></p=
>HOW AM I DOING?<o:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a><o:p></o:p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_1805203297967014752_x005f_x0000_i1031" =
src=3D"cid:image002.jpg@01D7E545.6C807120"><o:p></o:p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:46 PM To: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre>I really =
appreciate it!&nbsp;&nbsp; Do they look cosmetic in damage? Is it more =
than just scratched?&nbsp; I am trying to avoid them from returning the =
unit.&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks =
again, <o:p></o:p>Richard<o:p>=
</o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:43 PM To: '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Looking at =
the pictures provided by my driver, the base of the microscope, just =
below the bubble wrap and shrink wrap, has minor scratches in two =
places. I can get you a better description when I have the freight in =
front of me tomorrow. The consignee can take pictures if we are going to =
reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to know who refused the freight, his name was Dan in =
receiving.<o:p></o:p>&nbsp;<o:p><=
/o:p><div>Daniel Voss<o:p></o:p>Customer Service =
Representative<o:p></o:p>R + L Carriers, Inc.<o:p></o:p>3401 Remington St.<o:p></o:p>Springfield Il 62707<o:p></o:p>Phone =
(800)&nbsp;644-4218<o:p></o:p>Fax (217) 744-1051<o:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><o:p></o:p></p=
>HOW AM I DOING?<o:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a><o:p></o:p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_1805203297967014752_x005f_x0000_i1030" =
src=3D"cid:image002.jpg@01D7E545.6C807120"><o:p></o:p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:32 PM To: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre>So, how =
will I know what the =E2=80=9Cclaimed damages=E2=80=9D are?&nbsp;&nbsp; =
It was sitting on a pallet and protected with various layers of bubble =
wrap and shrink wrap;&nbsp; what are the scratches on the bottom they =
are claiming?&nbsp; Can someone tell me?&nbsp; Can you provide me with =
more details of what you see?&nbsp; <o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>11511 Gaston Road&nbsp; Suite =
A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmF=
lZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p><=
/p>&nbsp;<o:p><=
/o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_1805203297967014752Picture_x0020_5" =
src=3D"cid:image001.jpg@01D7E545.6C807120"><o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:28 PM To: '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Per company =
policy, I am not allowed to share pictures with anyone outside of our =
company. Sorry for the inconvenience. We will hold the freight until =
Monday. Are we supposed to attempt re-delivery of the freight on that =
day?<o:p></o:p>&nbsp;<o:p><=
/o:p><div>Daniel Voss<o:p></o:p>Customer Service =
Representative<o:p></o:p>R + L Carriers, Inc.<o:p></o:p>3401 Remington St.<o:p></o:p>Springfield Il 62707<o:p></o:p>Phone =
(800)&nbsp;644-4218<o:p></o:p>Fax (217) 744-1051<o:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><o:p></o:p></p=
>HOW AM I DOING?<o:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a><o:p></o:p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_1805203297967014752Picture_x0020_4" =
src=3D"cid:image002.jpg@01D7E545.6C807120"><o:p></o:p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:26 PM To: CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre>So I just =
spoke to the person that ordered the equipment, Kay, and she is not =
aware of what happened.&nbsp; She has asked me if you can hold it till =
Monday as the university is closed the rest of the week with =
Thanksgiving holiday.&nbsp; <o:p></o:p>Would you =
be able to send me some pics so I can see what they are =
stating?<o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks and =
kind regards, <o:p></o:p>&nbsp;<o:p><=
/o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>11511 Gaston Road&nbsp; Suite =
A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p><=
/p>&nbsp;<o:p><=
/o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_1805203297967014752Picture_x0020_3" =
src=3D"cid:image001.jpg@01D7E545.6C807120"><o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Sent: =
Tuesday, November 23, 2021 3:04 PM To: 'CSRSGF01' &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Subject: RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>I am =
checking with my customer first; please don=E2=80=99t do anything till I =
have discussed with receiver.<o:p></o:p>&nbsp;<o:p><=
/o:p>Thanks, =
<o:p></o:p>&nbsp;<o:p><=
/o:p>Richard =
Cruz<o:p></o:p>Owner <o:p></o:p>Sapas =
LLC<o:p></o:p>11511 Gaston Road&nbsp; Suite =
A-106<o:p></o:p>Katy, TX&nbsp; 77494 =
USA<o:p></o:p>713-502-3780<o:p></o:p><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank">https://sapasequipment.com</a><o:p></o:p><=
/p>&nbsp;<o:p><=
/o:p><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_1805203297967014752Picture_x0020_2" =
src=3D"cid:image001.jpg@01D7E545.6C807120"><o:p></o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p>&nbsp;<o:p><=
/o:p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'>From:=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; Sent: =
Tuesday, November 23, 2021 2:40 PM To: '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; Subject: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></div></div>&nbsp;<o:p><=
/o:p>Good =
afternoon. We attempted to deliver lab equipment to Western Illinois =
University in Macomb IL today. However, the freight was refused because =
there were minor scrapes on the bottom of the product, which was =
unprotected. We will need to get disposition of this shipment. I will =
attach the BOL to this email. Please advise. Thank you.<o:p></o:p>&nbsp;<o:p><=
/o:p>Daniel Voss<o:p></o:p>Customer Service =
Representative<o:p></o:p>R + L Carriers, Inc.<o:p></o:p>3401 Remington St.<o:p></o:p>Springfield Il 62707<o:p></o:p>Phone =
(800)&nbsp;644-4218<o:p></o:p>Fax (217) 744-1051<o:p></o:p><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a><o:p></o:p></p=
>HOW AM I DOING?<o:p></o:p>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a><o:p></o:p><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_1805203297967014752Picture_x0020_1" =
src=3D"cid:image002.jpg@01D7E545.6C807120"><o:p></o:p>&nbsp;<o:p><=
/o:p></div></div></blockquote></div></div></body></html>
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