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From: <rcruz@sapasequipment.com>
To: <rcruz@sapasequipment.com>
References: <056b84d7744aa05dfda65a62c046dc6a@sapasequipment.com>
In-Reply-To: <056b84d7744aa05dfda65a62c046dc6a@sapasequipment.com>
Subject: FW: Thermolyne Locator 6 Plus Cryo Biological Storage System - After return Analysis
Date: Sun, 6 Feb 2022 09:09:36 -0600
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From: Patricia Amaya <pamay@sapasequipment.com>
Sent: Saturday, February 5, 2022 1:18 PM
To: rcruz@sapasequipment.com
Subject: Thermolyne Locator 6 Plus Cryo Biological Storage System - After 
return Analysis

Good afternoon Rich,

Regarding order# 04-08087-12715 and also  the case for the  Thermolyne 
Locator 6 Plus Cryo Biological Storage System, unit purchased on Jan 3rg 
2022, which was sent fully operable as it is a new/other,unused unit, and 
returned by sender, stating it leaks, received on . After my certified 
engineer checkedg the returned storage system, analyzing how the buyer did 
the fill-up procedure of the unit and consulting with the manufacturer, I 
can conclude that the proper filling procedure was not done, therefore the 
material of the unit was damaged. As per the operations manual, it states:

To avoid damage to your Locator or Locator Plus cryogenic storage vessel 
which may result in premature vacuum loss, it is important that the 
following procedure be used when adding liquid nitrogen to a warm vessel.
1. Add only a small amount of liquid nitrogen (5-10 liters) to a new or warm 
vessel.
2. Allow this small amount of liquid nitrogen to sit in the covered vessel 
for a minimum of 2 hours. This will limit stress caused by the sudden 
temperature change associated with adding liquid nitrogen to a warm vessel.
3. Add an additional 15 liters of liquid nitrogen to the vessel.
4. Allow vessel to sit for 48 hours and monitor liquid nitrogen consumption 
with a wooden yarsdstick, optional dip measurer or Level Monitor

As said by the buyer, they had no way of knowing how much of liquid nitrogen 
they put initially in the tank, they only knew it leaked overnight, filled 
it up next day, it leaked again.  It states in the manual that at most 10lt. 
of liquid nitrogen must be firstly introduced to a new warm vessel, if not 
done so the material of the vessel would be damaged. This info was confirmed 
by the manufacturer during our phone meeting, I was also informed that after 
this failure there's no way of repairing the storage unit.

As per this review, I can conclude that:

1. The unit was in perfect condition when shipped, being new and having been 
received without any complications by the buyer.

2. After receiving the unit, the buyer notified  10 days later of its 
leakage issue, having used the equipment.

3. The proper filling procedure was not carried out by the buyer, therefore 
damaging the equipment, without any possible repair.

4. Pictures of the before and after of the equipment are attached.

Best regards,

Patricia Amaya

Engineering / Tech Support

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

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style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Patricia Amaya =
&lt;pamay@sapasequipment.com&gt; Sent: Saturday, February 5, =
2022 1:18 PM To: rcruz@sapasequipment.com Subject: =
Thermolyne Locator 6 Plus Cryo Biological Storage System - After return =
Analysis<o:p></o:p></div></div><o:p>&nbsp;</o:p>Good afternoon =
Rich,<o:p></o:p><o:p>&nbsp;</o:p><=
/span>Regarding order# =
04-08087-12715 and also =C2=A0the case for the&nbsp; Thermolyne Locator =
6 Plus Cryo Biological Storage System, unit purchased on Jan 3rg 2022, =
which was sent fully operable as it is a new/other,unused unit, and =
returned by sender, stating it leaks, received on . After my certified =
engineer checkedg the returned storage system, analyzing how the buyer =
did the fill-up procedure of the unit and consulting with the =
manufacturer, I can conclude that the proper filling procedure was not =
done, therefore the material of the unit was damaged. As per the =
operations manual, it states:<o:p></o:p>To avoid damage =
to your Locator or Locator Plus cryogenic storage vessel which may =
result in premature vacuum loss, it is important that the following =
procedure be used when adding liquid nitrogen to a warm vessel. =
 1. Add only a small =
amount of liquid nitrogen (5-10 liters) to a new or warm =
vessel. 2. Allow this small =
amount of liquid nitrogen to sit in the covered vessel for a minimum of =
2 hours. This will limit stress caused by the sudden temperature change =
associated with adding liquid nitrogen to a warm =
vessel. 3. Add an additional 15 liters of =
liquid nitrogen to the vessel. 4. Allow vessel to sit for 48 =
hours and monitor liquid nitrogen consumption with a wooden yarsdstick, =
optional dip measurer or Level =
Monitor<o:p></o:p><div>&nbsp;<o:p></o:p><=
/span></div><div>As said by the =
buyer, they had no way of knowing how much of liquid nitrogen they put =
initially in the tank, they only knew it leaked overnight, filled it up =
next day, it leaked again.&nbsp; It states in the manual that at most =
10lt. of liquid nitrogen must be firstly introduced to a new warm =
vessel, if not done so the material of the vessel would be damaged. This =
info was confirmed by the manufacturer during our phone meeting, I was =
also informed that after this failure there's no way of repairing the =
storage unit.<o:p></o:p></div><div>&nbsp;<o:p></o:p><=
/span></div><div>As per this =
review, I can conclude that:<o:p></o:p></div><div>1. The unit was =
in perfect condition when shipped, being new and having been received =
without any complications by the =
buyer.<o:p></o:p></div><div>2. After =
receiving the unit, the buyer notified&nbsp; 10 days later of its =
leakage issue, having used the =
equipment.<o:p></o:p></div><div>3. The proper =
filling procedure was not carried out by the buyer, therefore damaging =
the equipment, without any possible =
repair.<o:p></o:p></div><div>4. Pictures of =
the before and after of the equipment are =
attached.<o:p></o:p></div><div>&nbsp;<o:p></o:p><=
/span></div><div>Best =
regards,<o:p></o:p></div><div>&nbsp;<o:p></o:p><=
/span></div><div id=3Dsignature>-- =
<o:p></o:p>Patricia =
Amaya<o:p></o:p>=
Engineering / =
Tech Support<o:p></o:p>=
Sapas =
LLC<o:p></o:p>=
11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>=
Katy, TX&nbsp; =
77494 USA<o:p></o:p>=
713-502-3780=
<o:p></o:p>=
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