Da

✏️ Editing: 1644252217.M839151P1567777.aristoteles.x5servers.com,S=109975,W=112289:2,S

From: <rcruz@sapasequipment.com>
To: "'Tsai, Shu-Hui'" <s-tsai@wiu.edu>
References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com> <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com> <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com> <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com> <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com> <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com> <034801d7e54c$ab0dea10$0129be30$@sapasequipment.com> <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com> <006601d7e577$b92927b0$2b7b7710$@sapasequipment.com> <CAJJC09MDDmfcpEzvfM-xzHpoMWh-4JPVU5mM_NKcYtwZXnwm_g@mail.gmail.com> <01ef01d7e60f$4fa1ca20$eee55e60$@sapasequipment.com> <CAJJC09MXaU+P5pJf0wECapDZ018z4=FWO0tPU0mVygnYXFvJrg@mail.gmail.com> <002a01d7e627$4e137510$ea3a5f30$@sapasequipment.com> <007a01d7e629$bf
	e20fb0$3fa62f10$@sapasequipment.com> <CAJJC09P5x5C-Q0Eu2AL-MTQ10fTWBbDvEffC50agmabqXa9nFg@mail.gmail.com> <05d201d7f28d$670a7c90$351f75b0$@sapasequipment.com> <CAJJC09PAoneFzGfov6zzYyeMFSTxyuxUMjgeY3Go09HMopyH4A@mail.gmail.com>
In-Reply-To: <CAJJC09PAoneFzGfov6zzYyeMFSTxyuxUMjgeY3Go09HMopyH4A@mail.gmail.com>
Subject: RE: Refused Freight - Western Illinois University Macomb IL
Date: Mon, 7 Feb 2022 10:43:30 -0600
Message-ID: <006e01d81c41$da859870$8f90c950$@sapasequipment.com>
MIME-Version: 1.0
Content-Type: multipart/related;
	boundary="----=_NextPart_000_006F_01D81C0F.8FF70F50"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQG5SFEL5rr12zccFNOCvAC2kme5BwGJpyI6AkWZpDkCtPE30gLD31GqAjxrNsIB5DS/cAGn9yJRAtkxNmECBq1BUAHXJ6/dAfva6SsBz0ajHwHztA4QAoSmauMCIVJycQF8MYeqArNcXpgBbfKmJwHLiuYaAZPbowYBpTmTfwH8re4W
Content-Language: en-us
X-OlkEid: 0000000009E6F7939455FB499B63F9D0B1E97DD30700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000286C2505A6CD2B4B9760790CADDD1F4E00000000282000005D3E5EBC71A6194FBE788FCC00DF9FB7

This is a multipart message in MIME format.

------=_NextPart_000_006F_01D81C0F.8FF70F50
Content-Type: multipart/alternative;
	boundary="----=_NextPart_001_0070_01D81C0F.8FF70F50"

------=_NextPart_001_0070_01D81C0F.8FF70F50
Content-Type: text/plain;
	charset="UTF-8"
Content-Transfer-Encoding: 8bit

I totally dropped the ball…my apologies.  Can you remind me if we agreed on 
a refund amount? I don’t see anything in my notes in this regard.

Thanks,

Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu>
Sent: Monday, February 7, 2022 8:28 AM
To: rcruz@sapasequipment.com
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Just trying to follow up on this. Can you please send me the refund 
information so I can report to the business office soon?

Thank you.

Kay

On Thu, Dec 16, 2021 at 8:59 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

Sorry for the late response!  We are working on refund and will confirm 
details today.

Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, December 8, 2021 9:49 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Hi Rich,

The faculty accepted the instrument last Thursday.  Let me know if you need 
any additional information from me to have the refund processed.

Thank you.

Kay

On Tue, Nov 30, 2021 at 2:35 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

OK perfect.   It is rescheduled for delivery on Thursday.

Thanks for your understanding.

Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, November 30, 2021 2:23 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Nina White <nina.white@rlcarriers.com <mailto:nina.white@rlcarriers.com> 
 >
Subject: Re: Refused Freight - Western Illinois University Macomb IL

That's great.  Thank you both.  I'll make sure my faculty is there to 
inspect it on Thursday morning.

Kay

On Tue, Nov 30, 2021 at 2:17 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

Nina was able to arrange to have it delivered on Thursday.

Best,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 30, 2021 12:18 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Cc: 'Nina White' <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Ummmm….the only issue is they charge me a $150 daily storage fee…..would it 
be possible to schedule delivery for tomorrow and you view on Thursday??

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, November 30, 2021 12:10 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

A question: The faculty isn't available tomorrow.😕  Is it possible to take 
a look at it on Thursday before 10am? We can meet the driver at the loading 
dock at our university's central receiving place.  Let me know if that 
works.

Thank you.

On Tue, Nov 30, 2021 at 11:25 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

My responses below.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, November 30, 2021 11:16 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Thank you for getting back quickly, Rich. Here is my faculty's response:

1. Can we look at the instrument today?  The faculty wants to look at it and 
then decide if it's acceptable.  The only way to look at unit would be to 
have it delivered so you can open and test it .  They can’t deliver today 
but can schedule for tomorrow.  I may be able to get pics of the unit taken 
by carrier.

2. The 120 days warranty on the unit sounds good, but what does it include? 
Proper operation of unit for a period of 120 days.  If unit has issues we 
will try to repair; if not we will accept back and refund your purchase 
price.

3. Yes, waving the shipping cost would be helpful.  But, if the instrument 
had some issue, would you be willing to cover the shipping cost for 
returning the instrument?  We typically don’t pay for return shipping but 
will do so in this case.

Let me know what you think.

On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

So I can offer you 120 days warranty on the unit and waive shipping cost. 
How about that?    Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Monday, November 29, 2021 2:43 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Hi,

My faculty's questions-

1. how much discount will you be willing to give?

2. will the shipping cost be waived?

3. will the warranty be extended? 6 months to a year?

Please advise.

Thank you.

Kay

On Mon, Nov 29, 2021 at 12:12 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Kay,

So let me start by apologizing as to the way this delivery was handled. I 
was just informed about the driver dropping the equipment and was rude with 
your Receiving Mgr.  THIS IS UNNACEPTABLE and on behalf of this carrier 
PLEASE ACCEPT MY SINCERE APOLOGIES.

Since the unit was refused delivery, I have been dealing with the carrier to 
understand what the damages involved are.  According to the physical 
inspection done by their customer service representative,  “ The damage is 
minimal, definitely cosmetic. Shouldn’t have any impact on the usage of the 
microscope”. In order to avoid resending the unit back, I would like to 
propose the following option:

1.	Item is to be redelivered by another driver.
2.	You have a chance to fully inspect and test to ensure it is working 
properly.
3.	If it works properly you keep.  If there are any “smaller cosmetic” 
issues I will give you a partial refund
4.	If the unit does not meet your expectations, I will have unit packed and 
sent back to me at my expense.

Again, I am so sorry about this issue;  I am trying to earn your business 
and realize that having delivered in this manner is not acceptable.  PLEASE 
ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.

Respectfully

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Monday, November 29, 2021 11:44 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning. We are re-attempting delivery today and the gentleman in 
receiving is once again refusing the freight. I instructed the driver that 
Ms. Tsai needs to be the one to inspect the freight. Have you had a chance 
to speak with her? Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, November 24, 2021 12:23 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Hi Daniel

Thanks again!  I am going to suggest they accept but the bottom line 
decision is up to them.  Lets plan for redelivery for Monday pending 
concurrence from my customer.

Thanks and happy holidays!   Rich

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Wednesday, November 24, 2021 10:33 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning Richard. I had a chance to look at the freight up close. The 
damage is minimal, definitely cosmetic. Shouldn’t have any impact on the 
usage of the microscope. Would you like us to attempt redelivery on Monday? 
Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:53 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Thanks Daniel; great customer service.

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:47 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I will examine them further tomorrow, when I have it up close and report 
back to you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:46 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

I really appreciate it!   Do they look cosmetic in damage? Is it more than 
just scratched?  I am trying to avoid them from returning the unit.

Thanks again,

Richard

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:43 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Looking at the pictures provided by my driver, the base of the microscope, 
just below the bubble wrap and shrink wrap, has minor scratches in two 
places. I can get you a better description when I have the freight in front 
of me tomorrow. The consignee can take pictures if we are going to reattempt 
delivery of this freight as well. Just in case, Ms. Tsai wants to know who 
refused the freight, his name was Dan in receiving.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:32 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So, how will I know what the “claimed damages” are?   It was sitting on a 
pallet and protected with various layers of bubble wrap and shrink wrap; 
what are the scratches on the bottom they are claiming?  Can someone tell 
me?  Can you provide me with more details of what you see?

Thanks

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==> 
https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:28 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Per company policy, I am not allowed to share pictures with anyone outside 
of our company. Sorry for the inconvenience. We will hold the freight until 
Monday. Are we supposed to attempt re-delivery of the freight on that day?

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:26 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So I just spoke to the person that ordered the equipment, Kay, and she is 
not aware of what happened.  She has asked me if you can hold it till Monday 
as the university is closed the rest of the week with Thanksgiving holiday.

Would you be able to send me some pics so I can see what they are stating?

Thanks and kind regards,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=> 
https://sapasequipment.com

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:04 PM
To: 'CSRSGF01' <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I am checking with my customer first; please don’t do anything till I have 
discussed with receiver.

Thanks,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 2:40 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: Refused Freight - Western Illinois University Macomb IL

Good afternoon. We attempted to deliver lab equipment to Western Illinois 
University in Macomb IL today. However, the freight was refused because 
there were minor scrapes on the bottom of the product, which was 
unprotected. We will need to get disposition of this shipment. I will attach 
the BOL to this email. Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

------=_NextPart_001_0070_01D81C0F.8FF70F50
Content-Type: text/html;
	charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>I totally dropped the =
ball=E2=80=A6my apologies.=C2=A0 Can you remind me if we agreed on a =
refund amount? I don=E2=80=99t see anything in my notes in this =
regard.=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Tsai, Shu-Hui =
&lt;s-tsai@wiu.edu&gt; <br><b>Sent:</b> Monday, February 7, 2022 8:28 =
AM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Subject:</b> Re: Refused =
Freight - Western Illinois University Macomb IL<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p =
class=3DMsoNormal>Just trying to follow up on this. Can you please send =
me the refund information so I can report to the business office =
soon?<o:p></o:p></p></div><div><p class=3DMsoNormal>Thank =
you.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kay<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Thu, Dec 16, 2021 at 8:59 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry for =
the late response!&nbsp; We are working on refund and will confirm =
details today.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BR<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
December 8, 2021 9:49 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The faculty =
accepted the instrument last Thursday.&nbsp; Let me know if you need any =
additional information from me to have the refund =
processed.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 2:35 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>OK perfect. =
&nbsp;&nbsp;It is rescheduled for delivery on Thursday.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
your understanding.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 2:23 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Nina White =
&lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt;<br><b>Subject:</b> =
Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That's =
great.&nbsp; Thank you both.&nbsp; I'll make sure my faculty is there to =
inspect it on Thursday morning.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 2:17 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Nina was =
able to arrange to have it delivered on Thursday.&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 30, 2021 12:18 PM<br><b>To:</b> 'Tsai, Shu-Hui' &lt;<a =
href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Cc:</b> 'Nina White' =
&lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Ummmm=E2=80=A6=
.the only issue is they charge me a $150 daily storage =
fee=E2=80=A6..would it be possible to schedule delivery for tomorrow and =
you view on Thursday??<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 12:10 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A question: =
The faculty isn't available tomorrow.<span style=3D'font-family:"Segoe =
UI Emoji",sans-serif'>&#128533;</span>&nbsp; Is it possible to take a =
look at it on Thursday before 10am? We can meet the driver at the =
loading dock at our university's central receiving place.&nbsp; Let me =
know if&nbsp;that works.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 11:25 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
responses below.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 11:16 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for getting back quickly, Rich. Here is my faculty's =
response:<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. Can we =
look at the instrument today?&nbsp; The faculty wants to look at it and =
then decide if it's acceptable.&nbsp; <span =
style=3D'color:black;background:yellow'>The only way to look at unit =
would be to have it delivered so you can open and test it .&nbsp; They =
can=E2=80=99t deliver today but can schedule for tomorrow.</span>&nbsp; =
<span style=3D'color:black;background:yellow'>I may be able to get pics =
of the unit taken by carrier.</span> <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. The 120 =
days warranty on the unit sounds good, but what does it include? <span =
style=3D'color:black;background:yellow'>Proper operation of unit for a =
period of 120 days.&nbsp; If unit has issues we will try to repair; if =
not we will accept back and refund your purchase price.</span>&nbsp; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3. Yes, =
waving the shipping cost would be helpful.&nbsp; But, if the instrument =
had some issue, would you be willing to cover the shipping cost for =
returning the instrument?&nbsp; <span =
style=3D'color:black;background:yellow'>We typically don=E2=80=99t pay =
for return shipping but will do so in this case</span>.&nbsp; =
&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me know =
what you think.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and waive shipping =
cost.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, =
November 29, 2021 2:43 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
faculty's questions-<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. how much =
discount will you be willing to give?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. will the =
shipping cost be waived?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3. will the =
warranty be extended? 6 months to a year?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please&nbsp;=
advise.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 12:12 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Kay,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So let me =
start by apologizing as to the way this delivery was handled. I was just =
informed about the driver dropping the equipment and was rude with your =
Receiving Mgr.&nbsp; THIS IS UNNACEPTABLE and on behalf of this carrier =
PLEASE ACCEPT MY SINCERE APOLOGIES.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Since the =
unit was refused delivery, I have been dealing with the carrier to =
understand what the damages involved are.&nbsp; According to the =
physical inspection done by their customer service representative,&nbsp; =
=E2=80=9C The damage is minimal, definitely cosmetic. Shouldn=E2=80=99t =
have any impact on the usage of the microscope=E2=80=9D. In order to =
avoid resending the unit back, I would like to propose the following =
option:<o:p></o:p></p><ol start=3D1 type=3D1><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>Item is to be redelivered by another driver. =
<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>You have a chance to fully inspect and test to ensure it is =
working properly.&nbsp; <o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>If it works properly you keep.&nbsp; If there are any =
=E2=80=9Csmaller cosmetic=E2=80=9D issues I will give you a partial =
refund<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo1'>If the unit does not meet your expectations, I will have =
unit packed and sent back to me at my expense. <o:p></o:p></li></ol><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Again, I am =
so sorry about this issue<span =
style=3D'color:black;background:yellow'>;&nbsp; I am trying to earn your =
business</span> and realize that having delivered in this manner is not =
acceptable.&nbsp; PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT. =
&nbsp;&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Respectfully=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com/" target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752Picture_x0020_10" =
src=3D"cid:image001.jpg@01D81C0F.8BC1CA10"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Monday, November 29, 2021 11:44 AM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning. We are re-attempting delivery today and the gentleman in =
receiving is once again refusing the freight. I instructed the driver =
that Ms. Tsai needs to be the one to inspect the freight. Have you had a =
chance to speak with her? Please advise. Thank you.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752_x005f_x0000_i1033" =
src=3D"cid:image002.jpg@01D81C0F.8BC1CA10"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Wednesday, November 24, 2021 12:23 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Daniel<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again!&nbsp; I am going to suggest they accept but the bottom line =
decision is up to them.&nbsp; Lets plan for redelivery for Monday =
pending concurrence from my customer.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
happy holidays!&nbsp;&nbsp; Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Wednesday, November 24, 2021 10:33 AM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning Richard. I had a chance to look at the freight up close. The =
damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any =
impact on the usage of the microscope. Would you like us to attempt =
redelivery on Monday? Thank you.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752_x005f_x0000_i1032" =
src=3D"cid:image002.jpg@01D81C0F.8BC1CA10"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:53 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
Daniel; great customer service.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:47 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will =
examine them further tomorrow, when I have it up close and report back =
to you.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752_x005f_x0000_i1031" =
src=3D"cid:image002.jpg@01D81C0F.8BC1CA10"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:46 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I really =
appreciate it!&nbsp;&nbsp; Do they look cosmetic in damage? Is it more =
than just scratched?&nbsp; I am trying to avoid them from returning the =
unit.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:43 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Looking at =
the pictures provided by my driver, the base of the microscope, just =
below the bubble wrap and shrink wrap, has minor scratches in two =
places. I can get you a better description when I have the freight in =
front of me tomorrow. The consignee can take pictures if we are going to =
reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to know who refused the freight, his name was Dan in =
receiving.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752_x005f_x0000_i1030" =
src=3D"cid:image002.jpg@01D81C0F.8BC1CA10"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:32 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So, how =
will I know what the =E2=80=9Cclaimed damages=E2=80=9D are?&nbsp;&nbsp; =
It was sitting on a pallet and protected with various layers of bubble =
wrap and shrink wrap;&nbsp; what are the scratches on the bottom they =
are claiming?&nbsp; Can someone tell me?&nbsp; Can you provide me with =
more details of what you see?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmF=
lZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752Picture_x0020_5" =
src=3D"cid:image001.jpg@01D81C0F.8BC1CA10"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:28 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Per company =
policy, I am not allowed to share pictures with anyone outside of our =
company. Sorry for the inconvenience. We will hold the freight until =
Monday. Are we supposed to attempt re-delivery of the freight on that =
day?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752Picture_x0020_4" =
src=3D"cid:image002.jpg@01D81C0F.8BC1CA10"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:26 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I just =
spoke to the person that ordered the equipment, Kay, and she is not =
aware of what happened.&nbsp; She has asked me if you can hold it till =
Monday as the university is closed the rest of the week with =
Thanksgiving holiday.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Would you =
be able to send me some pics so I can see what they are =
stating?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
kind regards, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752Picture_x0020_3" =
src=3D"cid:image001.jpg@01D81C0F.8BC1CA10"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:04 PM<br><b>To:</b> 'CSRSGF01' &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am =
checking with my customer first; please don=E2=80=99t do anything till I =
have discussed with receiver.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752Picture_x0020_2" =
src=3D"cid:image001.jpg@01D81C0F.8BC1CA10"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 2:40 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
afternoon. We attempted to deliver lab equipment to Western Illinois =
University in Macomb IL today. However, the freight was refused because =
there were minor scrapes on the bottom of the product, which was =
unprotected. We will need to get disposition of this shipment. I will =
attach the BOL to this email. Please advise. Thank you.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_-8554249379458975601gmail-m_-8386587713500683014gmail-m_406=
0538436890264112gmail-m_-7201967748649049211gmail-m_-444396957378322851gm=
ail-m_-2493875090889620521gmail-m_-5223228753347306454gmail-m_18052032979=
67014752Picture_x0020_1" =
src=3D"cid:image002.jpg@01D81C0F.8BC1CA10"></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></blockquote></div></div></div></blockquote></div></=
div></div></blockquote></div></div></div></blockquote></div></div></div><=
/blockquote></div></div></div></blockquote></div></div></body></html>
------=_NextPart_001_0070_01D81C0F.8FF70F50--

------=_NextPart_000_006F_01D81C0F.8FF70F50
Content-Type: image/jpeg;
	name="image001.jpg"
Content-Transfer-Encoding: base64
Content-ID: <image001.jpg@01D81C0F.8BC1CA10>
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------=_NextPart_000_006F_01D81C0F.8FF70F50
Content-Type: image/jpeg;
	name="image002.jpg"
Content-Transfer-Encoding: base64
Content-ID: <image002.jpg@01D81C0F.8BC1CA10>
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------=_NextPart_000_006F_01D81C0F.8FF70F50--

📁 Sid Gifari File Manager