Da

✏️ Editing: 1644608868.M579875P2222583.aristoteles.x5servers.com,S=118603,W=121154:2,S

From: <rcruz@sapasequipment.com>
To: "'Tsai, Shu-Hui'" <s-tsai@wiu.edu>
Cc: "'AILED ALVAREZ CASTRO'" <alvarezad@sapasequipment.com>
References: <b6240aa45a8846f8b4ec6f50d325dd68@rlcarriers.com> <085201d7e0b0$bb859a00$3290ce00$@sapasequipment.com> <ffaffed4fb934e3aac803f1ed4b7528c@rlcarriers.com> <086301d7e0b1$a048d580$e0da8080$@sapasequipment.com> <82eb642c82964cb087f150a373a14f4b@rlcarriers.com> <089301d7e0b3$84d8d690$8e8a83b0$@sapasequipment.com> <b421bcc9617e491aa7b9dd28f527b813@rlcarriers.com> <08a401d7e0b4$7e6c7090$7b4551b0$@sapasequipment.com> <39d5f29b01ef45c8bb4dd043d3b9dea8@rlcarriers.com> <09aa01d7e160$5ac88640$105992c0$@sapasequipment.com> <b89001cc2257449f957ece5c5bb653e5@rlcarriers.com> <034801d7e54c$ab0dea10$0129be30$@sapasequipment.com> <CAJJC09Os8_LsHLueBaQYrmMEiZfJ_eAkzxYcr4upYr13Lx0wbw@mail.gmail.com> <006601d7e577$b92927b0$2b7b7710$@sapasequipment.com> <CAJJC09MDDmfcpEzvfM-xzHpoMWh-4JPVU5mM_NKcYtwZXnwm_g@mail.gmail.com> <01ef01d7e60f$4fa1ca20$eee55e60$@sapasequipment.com> <CAJJC09MXaU+P5pJf0wECapDZ018z4=FWO0tPU0mVygnYXFvJrg@mail.gmail.com> <002a01d7e627$4e137510$ea3a5f30$@sapasequipment.com> <05d201d7f28d$67
	0a7c90$351f75b0$@sapasequipment.com> <CAJJC09PAoneFzGfov6zzYyeMFSTxyuxUMjgeY3Go09HMopyH4A@mail.gmail.com> <006801d81c41$d83d5620$88b80260$@sapasequipment.com> <CAJJC09Ngjy+rWBF4YaL-zeXpHbfK_QFE6=jpxue8mMct+3DBJA@mail.gmail.com> <001001d81d12$f418c330$dc4a4990$@sapasequipment.com> <CAJJC09O9ESLChk_CCp9G_8uWnpSQvSDoWDYpCvKAC9JZTqWZCQ@mail.gmail.com> 
In-Reply-To: 
Subject: RE: Refused Freight - Western Illinois University Macomb IL
Date: Fri, 11 Feb 2022 13:47:44 -0600
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Hi Kay

I believe we found the way to refund your credit card. I need to get your 
credit card information again.  Can you call me at 713-502-3780

Thanks,

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, February 9, 2022 6:15 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu>
Cc: 'AILED ALVAREZ CASTRO' <alvarezad@sapasequipment.com>
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Hi, I must admit we have never done a credit card refund but I would think 
we should.   We will work on this tomorrow morning.

I will contact you tomorrow to confirm it was done. If you don’t hear from 
me by noon please feel free to contact me.

Best

Ailed,

Please contact me tomorrow morning first thing so we can go into quicken and 
do a partial refund for this customer.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, February 9, 2022 8:24 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Is it possible to refund it through the credit card?

On Tue, Feb 8, 2022 at 11:42 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Absolutely.  Can I transfer via Paypal, Venmo or Zelle?  I can also send a 
company check.  What ever is most convenient.  Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, February 8, 2022 8:19 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Thanks for the speedy response as always. You agreed to waive the shipping 
cost (see below).

On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

So I can offer you 120 days warranty on the unit and waive shipping cost. 
How about that?    Rich

On Mon, Feb 7, 2022 at 10:43 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

I totally dropped the ball…my apologies.  Can you remind me if we agreed on 
a refund amount? I don’t see anything in my notes in this regard.

Thanks,

Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Monday, February 7, 2022 8:28 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Just trying to follow up on this. Can you please send me the refund 
information so I can report to the business office soon?

Thank you.

Kay

On Thu, Dec 16, 2021 at 8:59 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

Sorry for the late response!  We are working on refund and will confirm 
details today.

Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Wednesday, December 8, 2021 9:49 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Hi Rich,

The faculty accepted the instrument last Thursday.  Let me know if you need 
any additional information from me to have the refund processed.

Thank you.

Kay

On Tue, Nov 30, 2021 at 2:35 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

OK perfect.   It is rescheduled for delivery on Thursday.

Thanks for your understanding.

Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, November 30, 2021 2:23 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Cc: Nina White <nina.white@rlcarriers.com <mailto:nina.white@rlcarriers.com> 
 >
Subject: Re: Refused Freight - Western Illinois University Macomb IL

That's great.  Thank you both.  I'll make sure my faculty is there to 
inspect it on Thursday morning.

Kay

On Tue, Nov 30, 2021 at 2:17 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

Nina was able to arrange to have it delivered on Thursday.

Best,

Rich

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 30, 2021 12:18 PM
To: 'Tsai, Shu-Hui' <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Cc: 'Nina White' <nina.white@rlcarriers.com 
<mailto:nina.white@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Ummmm….the only issue is they charge me a $150 daily storage fee…..would it 
be possible to schedule delivery for tomorrow and you view on Thursday??

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, November 30, 2021 12:10 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

A question: The faculty isn't available tomorrow.😕  Is it possible to take 
a look at it on Thursday before 10am? We can meet the driver at the loading 
dock at our university's central receiving place.  Let me know if that 
works.

Thank you.

On Tue, Nov 30, 2021 at 11:25 AM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

My responses below.

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Tuesday, November 30, 2021 11:16 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Thank you for getting back quickly, Rich. Here is my faculty's response:

1. Can we look at the instrument today?  The faculty wants to look at it and 
then decide if it's acceptable.  The only way to look at unit would be to 
have it delivered so you can open and test it .  They can’t deliver today 
but can schedule for tomorrow.  I may be able to get pics of the unit taken 
by carrier.

2. The 120 days warranty on the unit sounds good, but what does it include? 
Proper operation of unit for a period of 120 days.  If unit has issues we 
will try to repair; if not we will accept back and refund your purchase 
price.

3. Yes, waving the shipping cost would be helpful.  But, if the instrument 
had some issue, would you be willing to cover the shipping cost for 
returning the instrument?  We typically don’t pay for return shipping but 
will do so in this case.

Let me know what you think.

On Mon, Nov 29, 2021 at 5:20 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hi Kay

So I can offer you 120 days warranty on the unit and waive shipping cost. 
How about that?    Rich

From: Tsai, Shu-Hui <s-tsai@wiu.edu <mailto:s-tsai@wiu.edu> >
Sent: Monday, November 29, 2021 2:43 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Re: Refused Freight - Western Illinois University Macomb IL

Hi,

My faculty's questions-

1. how much discount will you be willing to give?

2. will the shipping cost be waived?

3. will the warranty be extended? 6 months to a year?

Please advise.

Thank you.

Kay

On Mon, Nov 29, 2021 at 12:12 PM <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> > wrote:

Hello Kay,

So let me start by apologizing as to the way this delivery was handled. I 
was just informed about the driver dropping the equipment and was rude with 
your Receiving Mgr.  THIS IS UNNACEPTABLE and on behalf of this carrier 
PLEASE ACCEPT MY SINCERE APOLOGIES.

Since the unit was refused delivery, I have been dealing with the carrier to 
understand what the damages involved are.  According to the physical 
inspection done by their customer service representative,  “ The damage is 
minimal, definitely cosmetic. Shouldn’t have any impact on the usage of the 
microscope”. In order to avoid resending the unit back, I would like to 
propose the following option:

1.	Item is to be redelivered by another driver.
2.	You have a chance to fully inspect and test to ensure it is working 
properly.
3.	If it works properly you keep.  If there are any “smaller cosmetic” 
issues I will give you a partial refund
4.	If the unit does not meet your expectations, I will have unit packed and 
sent back to me at my expense.

Again, I am so sorry about this issue;  I am trying to earn your business 
and realize that having delivered in this manner is not acceptable.  PLEASE 
ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT.

Respectfully

Richard

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com/> https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Monday, November 29, 2021 11:44 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning. We are re-attempting delivery today and the gentleman in 
receiving is once again refusing the freight. I instructed the driver that 
Ms. Tsai needs to be the one to inspect the freight. Have you had a chance 
to speak with her? Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Wednesday, November 24, 2021 12:23 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Hi Daniel

Thanks again!  I am going to suggest they accept but the bottom line 
decision is up to them.  Lets plan for redelivery for Monday pending 
concurrence from my customer.

Thanks and happy holidays!   Rich

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Wednesday, November 24, 2021 10:33 AM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Good morning Richard. I had a chance to look at the freight up close. The 
damage is minimal, definitely cosmetic. Shouldn’t have any impact on the 
usage of the microscope. Would you like us to attempt redelivery on Monday? 
Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:53 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

Thanks Daniel; great customer service.

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:47 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I will examine them further tomorrow, when I have it up close and report 
back to you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:46 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

I really appreciate it!   Do they look cosmetic in damage? Is it more than 
just scratched?  I am trying to avoid them from returning the unit.

Thanks again,

Richard

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:43 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Looking at the pictures provided by my driver, the base of the microscope, 
just below the bubble wrap and shrink wrap, has minor scratches in two 
places. I can get you a better description when I have the freight in front 
of me tomorrow. The consignee can take pictures if we are going to reattempt 
delivery of this freight as well. Just in case, Ms. Tsai wants to know who 
refused the freight, his name was Dan in receiving.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:32 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So, how will I know what the “claimed damages” are?   It was sitting on a 
pallet and protected with various layers of bubble wrap and shrink wrap; 
what are the scratches on the bottom they are claiming?  Can someone tell 
me?  Can you provide me with more details of what you see?

Thanks

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmFlZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg==> 
https://sapasequipment.com

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 3:28 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

Per company policy, I am not allowed to share pictures with anyone outside 
of our company. Sorry for the inconvenience. We will hold the freight until 
Monday. Are we supposed to attempt re-delivery of the freight on that day?

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:26 PM
To: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

--- WARNING: This message is from an outside source. ---

So I just spoke to the person that ordered the equipment, Kay, and she is 
not aware of what happened.  She has asked me if you can hold it till Monday 
as the university is closed the rest of the week with Thanksgiving holiday.

Would you be able to send me some pics so I can see what they are stating?

Thanks and kind regards,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTIxZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYmdXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=> 
https://sapasequipment.com

From: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Sent: Tuesday, November 23, 2021 3:04 PM
To: 'CSRSGF01' <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Subject: RE: Refused Freight - Western Illinois University Macomb IL

I am checking with my customer first; please don’t do anything till I have 
discussed with receiver.

Thanks,

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

From: CSRSGF01 <CSRSGF01@rlcarriers.com <mailto:CSRSGF01@rlcarriers.com> >
Sent: Tuesday, November 23, 2021 2:40 PM
To: 'rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> ' 
<rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com> >
Subject: Refused Freight - Western Illinois University Macomb IL

Good afternoon. We attempted to deliver lab equipment to Western Illinois 
University in Macomb IL today. However, the freight was refused because 
there were minor scrapes on the bottom of the product, which was 
unprotected. We will need to get disposition of this shipment. I will attach 
the BOL to this email. Please advise. Thank you.

Daniel Voss

Customer Service Representative

R + L Carriers, Inc.

3401 Remington St.

Springfield Il 62707

Phone (800) 644-4218

Fax (217) 744-1051

EMAIL....CSRSGF@RLCARRIERS.COM <mailto:EMAIL....CSRSGF@RLCARRIERS.COM>

HOW AM I DOING?

PLEASE EMAIL CSFEEDBACK@RLC.COM <mailto:CSFEEDBACK@RLC.COM>

------=_NextPart_001_00DC_01D81F4D.F4F1A690
Content-Type: text/html;
	charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Kay<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>I believe we =
found the way to refund your credit card. I need to get your credit card =
information again.=C2=A0 Can you call me at 713-502-3780=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks, <o:p></o:p></p><p class=3DMsoNormal>Rich =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> rcruz@sapasequipment.com =
&lt;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Wednesday, February 9, =
2022 6:15 PM<br><b>To:</b> 'Tsai, Shu-Hui' =
&lt;s-tsai@wiu.edu&gt;<br><b>Cc:</b> 'AILED ALVAREZ CASTRO' =
&lt;alvarezad@sapasequipment.com&gt;<br><b>Subject:</b> RE: Refused =
Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Hi, I must =
admit we have never done a credit card refund but I would think we =
should.&nbsp;&nbsp; We will work on this tomorrow morning.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>I will contact you tomorrow to confirm it was done. If =
you don=E2=80=99t hear from me by noon please feel free to contact =
me.&nbsp; <o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Best<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Ailed, =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Please contact me tomorrow morning first thing so we =
can go into quicken and do a partial refund for this =
customer.<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Tsai, Shu-Hui &lt;<a =
href=3D"mailto:s-tsai@wiu.edu">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> =
Wednesday, February 9, 2022 8:24 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><br>=
<b>Subject:</b> Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p =
class=3DMsoNormal>Is it possible to refund it through the credit =
card?<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Tue, Feb 8, 2022 at 11:42 AM &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Absolutely.&=
nbsp; Can I transfer via Paypal, Venmo or Zelle?&nbsp; I can also send a =
company check.&nbsp; What ever is most convenient.&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor =
currentcolor'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
February 8, 2022 8:19 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
the speedy response as always. You agreed to waive the shipping cost =
(see below). <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and <span =
style=3D'color:black;background:yellow'>waive shipping =
cost</span>.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p></div></div></blockquote></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Feb =
7, 2022 at 10:43 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I totally =
dropped the ball=E2=80=A6my apologies.&nbsp; Can you remind me if we =
agreed on a refund amount? I don=E2=80=99t see anything in my notes in =
this regard.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, =
February 7, 2022 8:28 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Just trying =
to follow up on this. Can you please send me the refund information so I =
can report to the business office soon?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Thu, Dec =
16, 2021 at 8:59 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sorry for =
the late response!&nbsp; We are working on refund and will confirm =
details today.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>BR<o:p></o:p=
></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Wednesday, =
December 8, 2021 9:49 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Rich,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The faculty =
accepted the instrument last Thursday.&nbsp; Let me know if you need any =
additional information from me to have the refund =
processed.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 2:35 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>OK perfect. =
&nbsp;&nbsp;It is rescheduled for delivery on Thursday.&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for =
your understanding.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 2:23 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc:</b> Nina White =
&lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt;<br><b>Subject:</b> =
Re: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That's =
great.&nbsp; Thank you both.&nbsp; I'll make sure my faculty is there to =
inspect it on Thursday morning.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 2:17 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Nina was =
able to arrange to have it delivered on Thursday.&nbsp;&nbsp; =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Best, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rich<o:p></o=
:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 30, 2021 12:18 PM<br><b>To:</b> 'Tsai, Shu-Hui' &lt;<a =
href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt;<br><b>Cc:</b> 'Nina White' =
&lt;<a href=3D"mailto:nina.white@rlcarriers.com" =
target=3D"_blank">nina.white@rlcarriers.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Ummmm=E2=80=A6=
.the only issue is they charge me a $150 daily storage =
fee=E2=80=A6..would it be possible to schedule delivery for tomorrow and =
you view on Thursday??<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 12:10 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A question: =
The faculty isn't available tomorrow.<span style=3D'font-family:"Segoe =
UI Emoji",sans-serif'>&#128533;</span>&nbsp; Is it possible to take a =
look at it on Thursday before 10am? We can meet the driver at the =
loading dock at our university's central receiving place.&nbsp; Let me =
know if&nbsp;that works.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Tue, Nov =
30, 2021 at 11:25 AM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
responses below.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Tuesday, =
November 30, 2021 11:16 AM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you =
for getting back quickly, Rich. Here is my faculty's =
response:<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. Can we =
look at the instrument today?&nbsp; The faculty wants to look at it and =
then decide if it's acceptable.&nbsp; <span =
style=3D'color:black;background:yellow'>The only way to look at unit =
would be to have it delivered so you can open and test it .&nbsp; They =
can=E2=80=99t deliver today but can schedule for tomorrow.</span>&nbsp; =
<span style=3D'color:black;background:yellow'>I may be able to get pics =
of the unit taken by carrier.</span> <o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. The 120 =
days warranty on the unit sounds good, but what does it include? <span =
style=3D'color:black;background:yellow'>Proper operation of unit for a =
period of 120 days.&nbsp; If unit has issues we will try to repair; if =
not we will accept back and refund your purchase price.</span>&nbsp; =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3. Yes, =
waving the shipping cost would be helpful.&nbsp; But, if the instrument =
had some issue, would you be willing to cover the shipping cost for =
returning the instrument?&nbsp; <span =
style=3D'color:black;background:yellow'>We typically don=E2=80=99t pay =
for return shipping but will do so in this case</span>.&nbsp; =
&nbsp;<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Let me know =
what you think.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 5:20 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Kay<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I can =
offer you 120 days warranty on the unit and waive shipping =
cost.&nbsp;&nbsp; How about that?&nbsp;&nbsp;&nbsp; =
Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 Tsai, Shu-Hui &lt;<a href=3D"mailto:s-tsai@wiu.edu" =
target=3D"_blank">s-tsai@wiu.edu</a>&gt; <br><b>Sent:</b> Monday, =
November 29, 2021 2:43 PM<br><b>To:</b> <a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Subject:</b> Re: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<o:p></o:=
p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My =
faculty's questions-<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1. how much =
discount will you be willing to give?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2. will the =
shipping cost be waived?<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3. will the =
warranty be extended? 6 months to a year?<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please&nbsp;=
advise.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank =
you.<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kay<o:p></o:=
p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov =
29, 2021 at 12:12 PM &lt;<a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid windowtext 1.0pt;padding:0in 0in =
0in =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5=
.0pt;border-color:currentcolor currentcolor currentcolor =
rgb(204,204,204)'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Kay,&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So let me =
start by apologizing as to the way this delivery was handled. I was just =
informed about the driver dropping the equipment and was rude with your =
Receiving Mgr.&nbsp; THIS IS UNNACEPTABLE and on behalf of this carrier =
PLEASE ACCEPT MY SINCERE APOLOGIES.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Since the =
unit was refused delivery, I have been dealing with the carrier to =
understand what the damages involved are.&nbsp; According to the =
physical inspection done by their customer service representative,&nbsp; =
=E2=80=9C The damage is minimal, definitely cosmetic. Shouldn=E2=80=99t =
have any impact on the usage of the microscope=E2=80=9D. In order to =
avoid resending the unit back, I would like to propose the following =
option:<o:p></o:p></p><ol start=3D1 type=3D1><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>Item is to be redelivered by another driver. =
<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>You have a chance to fully inspect and test to ensure it is =
working properly.&nbsp; <o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>If it works properly you keep.&nbsp; If there are any =
=E2=80=9Csmaller cosmetic=E2=80=9D issues I will give you a partial =
refund<o:p></o:p></li><li class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 =
level1 lfo3'>If the unit does not meet your expectations, I will have =
unit packed and sent back to me at my expense. <o:p></o:p></li></ol><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Again, I am =
so sorry about this issue<span =
style=3D'color:black;background:yellow'>;&nbsp; I am trying to earn your =
business</span> and realize that having delivered in this manner is not =
acceptable.&nbsp; PLEASE ALLOW ME THE OPPORTUNITY TO MAKE THIS RIGHT. =
&nbsp;&nbsp;<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Respectfully=
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"https://sapasequipment.com/" target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1034" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Monday, November 29, 2021 11:44 AM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning. We are re-attempting delivery today and the gentleman in =
receiving is once again refusing the freight. I instructed the driver =
that Ms. Tsai needs to be the one to inspect the freight. Have you had a =
chance to speak with her? Please advise. Thank you.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1033" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Wednesday, November 24, 2021 12:23 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi =
Daniel<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again!&nbsp; I am going to suggest they accept but the bottom line =
decision is up to them.&nbsp; Lets plan for redelivery for Monday =
pending concurrence from my customer.&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
happy holidays!&nbsp;&nbsp; Rich<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Wednesday, November 24, 2021 10:33 AM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
morning Richard. I had a chance to look at the freight up close. The =
damage is minimal, definitely cosmetic. Shouldn=E2=80=99t have any =
impact on the usage of the microscope. Would you like us to attempt =
redelivery on Monday? Thank you.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1032" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:53 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
Daniel; great customer service.&nbsp;&nbsp; <o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:47 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will =
examine them further tomorrow, when I have it up close and report back =
to you.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1031" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:46 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I really =
appreciate it!&nbsp;&nbsp; Do they look cosmetic in damage? Is it more =
than just scratched?&nbsp; I am trying to avoid them from returning the =
unit.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks =
again, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard<o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:43 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Looking at =
the pictures provided by my driver, the base of the microscope, just =
below the bubble wrap and shrink wrap, has minor scratches in two =
places. I can get you a better description when I have the freight in =
front of me tomorrow. The consignee can take pictures if we are going to =
reattempt delivery of this freight as well. Just in case, Ms. Tsai wants =
to know who refused the freight, his name was Dan in =
receiving.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"Picture_x0020_5" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:32 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So, how =
will I know what the =E2=80=9Cclaimed damages=E2=80=9D are?&nbsp;&nbsp; =
It was sitting on a pallet and protected with various layers of bubble =
wrap and shrink wrap;&nbsp; what are the scratches on the bottom they =
are claiming?&nbsp; Can someone tell me?&nbsp; Can you provide me with =
more details of what you see?&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiY0OTA5Nzc2NmF=
lZDIyOTdjNj02MTlENURGNF8yNjIzOF81NzczXzEmJjQ5ZjlhNGRkZjgwM2M4ND0xMjIzJiZ1=
cmw9aHR0cHMlM0ElMkYlMkZzYXBhc2VxdWlwbWVudCUyRWNvbSUyRg=3D=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1029" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:28 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
RE: Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Per company =
policy, I am not allowed to share pictures with anyone outside of our =
company. Sorry for the inconvenience. We will hold the freight until =
Monday. Are we supposed to attempt re-delivery of the freight on that =
day?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1028" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p></div><p=
 class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:26 PM<br><b>To:</b> CSRSGF01 &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><pre>--- WARNING: This message is from an outside source. =
---<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></pre><pre>&nbsp;<o:p></o:p></p=
re><pre>&nbsp;<o:p></o:p></pre><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So I just =
spoke to the person that ordered the equipment, Kay, and she is not =
aware of what happened.&nbsp; She has asked me if you can hold it till =
Monday as the university is closed the rest of the week with =
Thanksgiving holiday.&nbsp; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Would you =
be able to send me some pics so I can see what they are =
stating?<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks and =
kind regards, <o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1027" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 <a href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a> &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 3:04 PM<br><b>To:</b> 'CSRSGF01' &lt;<a =
href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt;<br><b>Subject:</b> RE: =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am =
checking with my customer first; please don=E2=80=99t do anything till I =
have discussed with receiver.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks, =
<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Richard =
Cruz<o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Owner </span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Sapas =
LLC</b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>11511 Gaston Road&nbsp; Suite =
A-106</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>Katy, TX&nbsp; 77494 =
USA</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:8.0pt'>713-502-3780</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a =
href=3D"http://wilmail1.rlcarriers.com:32224/?dmVyPTEuMDAxJiZiZDI3OGRhYTI=
xZWEzZThkZT02MTlENUM3M180NTk0N18xMjU1NV8yJiY2Yjk3MmI0YmJmYWRmOTA9MTIyMyYm=
dXJsPWh0dHBzJTNBJTJGJTJGc2FwYXNlcXVpcG1lbnQlMkVjb20lMkY=3D" =
target=3D"_blank"><span =
style=3D'color:#0563C1'>https://sapasequipment.com</span></a><o:p></o:p><=
/p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img =
border=3D0 width=3D100 height=3D100 =
style=3D'width:1.0416in;height:1.0416in' =
id=3D"gmail-m_8977882350580424384_x005f_x0000_i1026" =
src=3D"cid:image001.jpg@01D81F4D.F22C1DF0"><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div style=3D'border:none;border-top:solid windowtext =
1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentcolor'><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b>=
 CSRSGF01 &lt;<a href=3D"mailto:CSRSGF01@rlcarriers.com" =
target=3D"_blank">CSRSGF01@rlcarriers.com</a>&gt; <br><b>Sent:</b> =
Tuesday, November 23, 2021 2:40 PM<br><b>To:</b> '<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>' &lt;<a =
href=3D"mailto:rcruz@sapasequipment.com" =
target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br><b>Subject:</b> =
Refused Freight - Western Illinois University Macomb =
IL<o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Good =
afternoon. We attempted to deliver lab equipment to Western Illinois =
University in Macomb IL today. However, the freight was refused because =
there were minor scrapes on the bottom of the product, which was =
unprotected. We will need to get disposition of this shipment. I will =
attach the BOL to this email. Please advise. Thank you.<o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Daniel Voss</span></b><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Customer Service =
Representative</span></b><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>R + L Carriers, Inc.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>3401 Remington St.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Springfield Il 62707</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Phone =
(800)&nbsp;644-4218</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>Fax (217) 744-1051</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'><a =
href=3D"mailto:EMAIL....CSRSGF@RLCARRIERS.COM" =
target=3D"_blank">EMAIL....CSRSGF@RLCARRIERS.COM</a></span><o:p></o:p></p=
><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Times New =
Roman",serif;color:green'>HOW AM I DOING?</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;color:green'>PLEASE EMAIL <a =
href=3D"mailto:CSFEEDBACK@RLC.COM" =
target=3D"_blank">CSFEEDBACK@RLC.COM</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:10.0pt;font-family:"Comic Sans =
MS";color:#1F497D'><img border=3D0 width=3D148 height=3D30 =
style=3D'width:1.5416in;height:.3125in' id=3D"Picture_x0020_10" =
src=3D"cid:image002.jpg@01D81F4D.F22C1DF0"></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p></div></div></blockquote></div></div></div></blockquote></div></=
div></div></blockquote></div></div></div></blockquote></div></div></div><=
/blockquote></div></div></div></blockquote></div></div></div></blockquote=
></div></div></div></div></blockquote></div></div></body></html>
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