Da

✏️ Editing: 1644863400.M127357P957322.aristoteles.x5servers.com,S=40369,W=41237:2,S

From: <rcruz@sapasequipment.com>
To: "'Customer Support'" <cases.432086.2478193_5786202_417196.a23c570e89@432086.email.netsuite.com>
References: <2dwbzs7dy5tpk2z2rvk6fkcsqvj12es9r7vtdq8xkm9yzk14dvhl2hwt9wpfk0v6@na1.netsuite.com>
In-Reply-To: <2dwbzs7dy5tpk2z2rvk6fkcsqvj12es9r7vtdq8xkm9yzk14dvhl2hwt9wpfk0v6@na1.netsuite.com>
Subject: RE: Case #24308: Sapas EQPT
Date: Mon, 14 Feb 2022 12:29:55 -0600
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Hi  Todd,

Thanks so much for the help!   We are collecting the information for the tag 
details for the red and green arrows you note.

They are working on consolidating this information now.

Best, R

From: Customer Support <support@espec.com>
Sent: Monday, February 14, 2022 12:12 PM
To: rcruz@sapasequipment.com
Subject: RE: Case #24308: Sapas EQPT

<http://click.netsuite.com/q/AAuqddqA9ta6MSR2DhxESw~~/AALN9wA~/RgRj688HPVcDc3BjQgpiBYebCmIyJfxiUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

"On a related subject, Eli just found what could be a relay  issue.  This is 
what the unit currently haS( see pic)s:
(2) 24V DC
(2)  60V DC

If we are reading the panel correctly, it should have:

(2) 12-24V DC
(3) 110- 125V AC

Is this correct?  If so should we change? Could this be the reason it doesn’t 
cool?"

For the above - Do you have the chamber plugged into a 110VAC outlet or a 
208VAC outlet?
This is a 208VAC chamber and plugging it into a 110VAC outlet will cause the 
issues we are seeing.

For the contactor names we are looking for, see the red arrow in the 
attached picture.  Each electrical component should have some type of tag on 
it so we can refer back to the schematics.
Also, there is a green arrow in there pointing to the tags on some wafer 
solid-state relays - can you get me the names on each tag going from left to 
right when viewing the picture?

Thank You,
Todd Perkins
Customer Support
 <https://432086-sb2.app.netsuite.com/core/media/media.nl?id=9292&c=432086_SB2&h=6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9LaNtLhJz>

ESPEC North America Inc. | Corporate Office
4141 Central Parkway, Hudsonville, MI 49426 USA
Main: +1 616.896.6100
support@espec.com <mailto:support@espec.com>
espec.com <http://www.espec.com/>

QUALMARK - a product line of ESPEC North America

CONFIDENTIALITY NOTICE : This email transmission and any documents, files or 
previous email messages attached to it may contain information that is 
confidential or legally privileged. If you are not the intended recipient or 
a person responsible for delivering this transmission to the intended 
recipient, you are hereby notified that you must not read this transmission 
and that any disclosure, copying, printing, distribution or use of this 
transmission is strictly prohibited. If you have received this transmission 
in error, please immediately notify the sender by telephone or return email 
and delete the original transmission and its attachments without reading or 
saving in any manner. Thank you.

_____

From: Richard Cruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> >
Sent: 2/14/2022 12:45 pm GMT-05:00
To: Todd Perkins (Support@espec.com <mailto:Support@espec.com> )
Subject: RE: Case #24308: Sapas EQPT

Good morning Todd

So please find the pics along with the attached letter:

Hi   Tod,

Thanks for your support and patience as you help us resolving our issue.  As 
mentioned over the phone, the unit heats up properly but does not cool at 
all.  As a matter of fact the compressors wont start either.  Eli checked 
the compressors independently and they both work.

I am including the pics as you requested.  If you need any other angle, 
please just let us know.

On a related subject, Eli just found what could be a relay  issue.  This is 
what the unit currently haS( see pic)s:

(2) 24V DC

(2)  60V DC

If we are reading the panel correctly, it should have:

(2) 12-24V DC

(3) 110- 125V AC

Is this correct?  If so should we change? Could this be the reason it doesn’t 
cool?

Thanks again,

Rich

Richard Cruz

Owner

Sapas LLC

11511 Gaston Road  Suite A-106

Katy, TX  77494 USA

713-502-3780

<https://sapasequipment.com> https://sapasequipment.com

From: Customer Support <support@espec.com <mailto:support@espec.com> >
Sent: Monday, February 14, 2022 7:05 AM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: RE: Case #24308: Sapas EQPT

<http://click.netsuite.com/q/tLyE2Y6zT_IdfPcVZsNGnA~~/AALN9wA~/RgRj64bpPVcDc3BjQgpiBWlTCmIyJVLLUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

Good morning, Rich

I have not seen any photos come in.  I was keeping an eye on my job bucket 
as well as the unassigned bucket and I have not seen them.  If possible, can 
you send them again through this email string?

One more quick question...  What type of voltage are you supplying to the 
chamber?

Thank You,
Todd Perkins
Customer Support
 <https://432086-sb2.app.netsuite.com/core/media/media.nl?id=9292&c=432086_SB2&h=6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9LaNtLhJz>

ESPEC North America Inc. | Corporate Office
4141 Central Parkway, Hudsonville, MI 49426 USA
Main: +1 616.896.6100
 <mailto:support@espec.com> support@espec.com
 <http://www.espec.com/> espec.com

QUALMARK - a product line of ESPEC North America

_____

From: Richard Cruz <rcruz@sapasequipment.com 
<mailto:rcruz@sapasequipment.com> >
Sent: 2/11/2022 5:39 pm GMT-05:00
To: Todd Perkins (Support@espec.com <mailto:Support@espec.com> )
Subject: RE: Case #24308: Sapas EQPT

Hi Todd,

Thanks so much for the manuals.

Were you able to see the pics?   I am trying to identify the label you are 
referring to.

Thanks,

Rich

From: Customer Support <support@espec.com <mailto:support@espec.com> >
Sent: Friday, February 11, 2022 4:19 PM
To: rcruz@sapasequipment.com <mailto:rcruz@sapasequipment.com>
Subject: Case #24308: Sapas EQPT

<http://click.netsuite.com/q/VOH7VCLf-ZrKUCr6p-qn1Q~~/AALN9wA~/RgRj6BQ4PVcDc3BjQgpiBbjgBmI_cvhJUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

Good afternoon, Mr Cruz!

Please follow this 
<https://especnorthamericainc-my.sharepoint.com/:f:/g/personal/tperkins_espec_com/Eqd5oIq0_H5Hg4QmpVmhg0kBGfPkjUGJmJYxtCi7U0CRtQ?e=6PKMzl> 
link to download the manuals for your chamber. The RPL-SCH document is a 
combined Parts List and Schema.

Let me know if you have any questions!

Thank You,
Todd Perkins
Customer Support
 <https://432086-sb2.app.netsuite.com/core/media/media.nl?id=9292&c=432086_SB2&h=6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9LaNtLhJz>

ESPEC North America Inc. | Corporate Office
4141 Central Parkway, Hudsonville, MI 49426 USA
Main: +1 616.896.6100
 <mailto:support@espec.com> support@espec.com
 <http://www.espec.com/> espec.com

QUALMARK - a product line of ESPEC North America

<http://click.netsuite.com/q/QRjqonJhbuuMBOVCDrGNZA~~/AALN9wA~/RgRj64bpPlcDc3BjQgpiBWlTCmIyJVLLUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

<http://click.netsuite.com/q/9MVWKnzsaS-fC620eYnqig~~/AALN9wA~/RgRj688HPlcDc3BjQgpiBYebCmIyJfxiUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~>

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered medium)"><base =
href=3D"https://432086.app.netsuite.com/"><style></style></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1>Hi=C2=A0 Todd, =
<o:p></o:p><o:p>&nbsp;</o:p>Thanks so much for the help!=C2=A0=C2=A0 We are =
collecting the information for the tag details for the red and green =
arrows you note.=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>They are =
working on consolidating this information now.=C2=A0 <o:p></o:p><o:p>&nbsp;</o:p>Best, =
R<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Customer Support =
&lt;support@espec.com&gt; Sent: Monday, February 14, 2022 =
12:12 PM To: rcruz@sapasequipment.com Subject: RE: =
Case #24308: Sapas EQPT<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><img =
width=3D1 height=3D1 style=3D'width:.0104in;height:.0104in' =
id=3D"_x0000_i1039" =
src=3D"http://click.netsuite.com/q/AAuqddqA9ta6MSR2DhxESw~~/AALN9wA~/RgRj=
688HPVcDc3BjQgpiBYebCmIyJfxiUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~"=
><o:p></o:p></s=
pan></div>&quot;On a related subject, Eli just found what could =
be a relay&nbsp; issue.&nbsp; This is what the unit currently haS( see =
pic)s: (2) 24V DC (2)&nbsp; 60V =
DC If =
we are reading the panel correctly, it should =
have: (2) 12-24V DC (3) 110- 125V =
AC Is =
this correct?&nbsp; If so should we change? Could this be the reason it =
doesn=E2=80=99t cool?&quot; For the above - Do you have =
the chamber plugged into a 110VAC outlet or a 208VAC outlet? This is =
a 208VAC chamber and plugging it into a 110VAC outlet will cause the =
issues we are seeing. For the contactor names we are looking for, =
see the red arrow in the attached picture.&nbsp; Each electrical =
component should have some type of tag on it so we can refer back to the =
schematics. Also, there is a green arrow in there pointing to the =
tags on some wafer solid-state relays - can you get me the names on each =
tag going from left to right when viewing the =
picture? &nbsp; <o:p></o:p>Thank =
You, <s=
pan style=3D'font-family:"Verdana",sans-serif'>Todd Perkins =
 <s=
pan style=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>Customer =
Support <s=
pan style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><img =
id=3D"_x0000_i1038" =
src=3D"https://432086-sb2.app.netsuite.com/core/media/media.nl?id=3D9292&=
amp;c=3D432086_SB2&amp;h=3D6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9LaNtLh=
Jz"> <=
br>ESPEC North =
America Inc. | =
Corporate =
Office <s=
pan style=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>4141 =
Central Parkway, Hudsonville, MI 49426 USA Main: +1 =
616.896.6100 <a =
href=3D"mailto:support@espec.com">support@espec.com</a> <a =
href=3D"http://www.espec.com/">espec.com</a><o:p></o:p></=
span><div>QUALMARK - a product line of ESPEC North =
America<o:p></o:p></=
span></div> <b=
>CO=
NFIDENTIALITY NOTICE : =
This email transmission and any documents, files or previous email =
messages attached to it may contain information that is confidential or =
legally privileged. If you are not the intended recipient or a person =
responsible for delivering this transmission to the intended recipient, =
you are hereby notified that you must not read this transmission and =
that any disclosure, copying, printing, distribution or use of this =
transmission is strictly prohibited. If you have received this =
transmission in error, please immediately notify the sender by telephone =
or return email and delete the original transmission and its attachments =
without reading or saving in any manner. Thank you. =
<o:p></o:p><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 =
width=3D"100%" align=3Dcenter></div>From: =
Richard Cruz =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: =
2/14/2022 12:45 pm GMT-05:00 To: Todd =
Perkins (<a =
href=3D"mailto:Support@espec.com">Support@espec.com</a>) <span=
 style=3D'font-family:"Verdana",sans-serif'>Subject: RE: =
Case #24308: Sapas EQPT<o:p></o:p><div>Good morning =
Todd<o:p></o:p>&nbsp;<o:p></=
o:p>So please =
find the pics along with the attached letter:<o:p></o:p>&nbsp;<o:p></=
o:p>Hi&nbsp;&nbsp=
; Tod,&nbsp;<o:p></o:p>&nbsp;<o:p></=
o:p>Thanks for =
your support and patience as you help us resolving our issue.&nbsp; As =
mentioned over the phone, the unit heats up properly but does not cool =
at all.&nbsp; As a matter of fact the compressors wont start =
either.&nbsp; Eli checked the compressors independently and they both =
work.&nbsp;<o:p></o:p>&nbsp;<o:p></=
o:p>I am =
including the pics as you requested.&nbsp; If you need any other angle, =
please just let us know.&nbsp;<o:p></o:p>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p>On a related =
subject, Eli just found what could be a relay&nbsp; issue.&nbsp; This is =
what the unit currently haS( see pic)s:<o:p></o:p>(2) 24V =
DC<o:p></o:p>(2)&nbsp; =
60V DC<o:p></o:p>&nbsp;<o:p></=
o:p>If we are =
reading the panel correctly, it should have:<o:p></o:p>&nbsp;<o:p></=
o:p>(2) 12-24V =
DC<o:p></o:p>(3) 110- =
125V AC<o:p></o:p>&nbsp;<o:p></=
o:p>Is this =
correct?&nbsp; If so should we change? Could this be the reason it =
doesn=E2=80=99t cool?&nbsp;<o:p></o:p>&nbsp;<o:p></=
o:p>Thanks =
again,<o:p></o:p>Rich<o:p></o:=
p>&nbsp;<o:p></=
o:p>Richard =
Cruz<o:p></o:p>Owner<o:p></o=
:p>Sapas =
LLC<o:p></o:p>11511 Gaston =
Road&nbsp; Suite A-106<o:p></o:p>Katy, =
TX&nbsp; 77494 USA<o:p></o:p>713-502-3780<=
o:p></o:p><a =
href=3D"https://sapasequipment.com">https://sapasequipment.com</a><o:p></o:p><=
/span>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p>&nbsp;<o:p></=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Customer Support &lt;<a =
href=3D"mailto:support@espec.com">support@espec.com</a>&gt; Sent:</=
b> Monday, February 14, 2022 7:05 AM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: RE: Case #24308: Sapas =
EQPT<o:p></o:p></div></div>&nbsp;<o:p></=
o:p><div><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0104in;height:.0104in' =
id=3D"_x0000_i1037" =
src=3D"http://click.netsuite.com/q/tLyE2Y6zT_IdfPcVZsNGnA~~/AALN9wA~/RgRj=
64bpPVcDc3BjQgpiBWlTCmIyJVLLUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~"=
><o:p></o:p></=
span></div>Good =
morning, Rich I have not seen any photos come in.&nbsp; I was =
keeping an eye on my job bucket as well as the unassigned bucket and I =
have not seen them.&nbsp; If possible, can you send them again through =
this email string? One more quick question...&nbsp; What type of =
voltage are you supplying to the chamber? &nbsp; =
<o:p></o:p>Thank =
You, <s=
trong>Todd Perkins =
 <s=
pan style=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>Customer =
Support <s=
pan style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><img =
border=3D0 id=3D"_x0000_i1036" =
src=3D"https://432086-sb2.app.netsuite.com/core/media/media.nl?id=3D9292&=
amp;c=3D432086_SB2&amp;h=3D6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9LaNtLh=
Jz"> <=
br>ESPEC North =
America Inc. | =
Corporate =
Office <s=
pan style=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>4141 =
Central Parkway, Hudsonville, MI 49426 USA Main: +1 =
616.896.6100 <a =
href=3D"mailto:support@espec.com">support@espec.com</a> <a =
href=3D"http://www.espec.com/">espec.com</a><o:p></o:p><div>=
QUALMARK=
 - a product line of ESPEC North America<o:p></o:p></=
span></div> <b=
>CO=
NFIDENTIALITY NOTICE : =
This email transmission and any documents, files or previous email =
messages attached to it may contain information that is confidential or =
legally privileged. If you are not the intended recipient or a person =
responsible for delivering this transmission to the intended recipient, =
you are hereby notified that you must not read this transmission and =
that any disclosure, copying, printing, distribution or use of this =
transmission is strictly prohibited. If you have received this =
transmission in error, please immediately notify the sender by telephone =
or return email and delete the original transmission and its attachments =
without reading or saving in any manner. Thank you. =
<o:p></o:p><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><hr size=3D2 =
width=3D"100%" align=3Dcenter></div>From: =
Richard Cruz =
&lt;<a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
 Sent: =
2/11/2022 5:39 pm GMT-05:00 To: Todd =
Perkins (<a =
href=3D"mailto:Support@espec.com">Support@espec.com</a>) <span=
 style=3D'font-family:"Verdana",sans-serif'>Subject: RE: =
Case #24308: Sapas EQPT<o:p></o:p><div>Hi =
Todd,<o:p></o:p>&nbsp;<o:p></=
o:p>Thanks so =
much for the manuals.&nbsp;&nbsp;<o:p></o:p>&nbsp;<o:p></=
o:p>Were you =
able to see the pics?&nbsp;&nbsp; I am trying to identify the label you =
are referring to.&nbsp;<o:p></o:p>&nbsp;<o:p></=
o:p>Thanks,<o:p><=
/o:p>&nbsp;<o:p></=
o:p>Rich<o:p></o:=
p>&nbsp;<o:p></=
o:p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0in 0in 0in'>From:<=
/b> =
Customer Support &lt;<a =
href=3D"mailto:support@espec.com">support@espec.com</a>&gt; Sent:</=
b> Friday, February 11, 2022 4:19 PM To: <a =
href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> =
Subject: Case #24308: Sapas =
EQPT<o:p></o:p></div></div>&nbsp;<o:p></=
o:p><div><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0104in;height:.0104in' =
id=3D"_x0000_i1035" =
src=3D"http://click.netsuite.com/q/VOH7VCLf-ZrKUCr6p-qn1Q~~/AALN9wA~/RgRj=
6BQ4PVcDc3BjQgpiBbjgBmI_cvhJUhhyY3J1ekBzYXBhc2VxdWlwbWVudC5jb21YBAAAAAE~"=
><o:p></o:p></=
span></div>Good =
afternoon, Mr Cruz! Please follow this<a =
href=3D"https://especnorthamericainc-my.sharepoint.com/:f:/g/personal/tpe=
rkins_espec_com/Eqd5oIq0_H5Hg4QmpVmhg0kBGfPkjUGJmJYxtCi7U0CRtQ?e=3D6PKMzl=
"> link</a> to download the manuals for your =
chamber.&nbsp; The RPL-SCH document is a combined Parts List and =
Schema. Let me know if you have any questions! &nbsp; =
<o:p></o:p>Thank =
You, <s=
trong>Todd Perkins =
 <s=
pan style=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>Customer =
Support <s=
pan style=3D'font-size:10.0pt;font-family:"Verdana",sans-serif'><img =
border=3D0 id=3D"_x0000_i1034" =
src=3D"https://432086-sb2.app.netsuite.com/core/media/media.nl?id=3D9292&=
amp;c=3D432086_SB2&amp;h=3D6-jQCNzjIysA9VUJK4EpVKnOKmzYQso62xVVJVT9LaNtLh=
Jz"> <=
br>ESPEC North =
America Inc. | =
Corporate =
Office <s=
pan style=3D'font-size:7.0pt;font-family:"Verdana",sans-serif'>4141 =
Central Parkway, Hudsonville, MI 49426 USA Main: +1 =
616.896.6100 <a =
href=3D"mailto:support@espec.com">support@espec.com</a> <a =
href=3D"http://www.espec.com/">espec.com</a><o:p></o:p><div>=
QUALMARK=
 - a product line of ESPEC North America<o:p></o:p></=
span></div> <b=
>CO=
NFIDENTIALITY NOTICE : =
This email transmission and any documents, files or previous email =
messages attached to it may contain information that is confidential or =
legally privileged. If you are not the intended recipient or a person =
responsible for delivering this transmission to the intended recipient, =
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