Da

✏️ Editing: 1645657130.M442779P3089869.aristoteles.x5servers.com,S=7491,W=7697:2,S

From: <rcruz@sapasequipment.com>
To: "'Tsai, Shu-Hui'" <s-tsai@wiu.edu>
References: <CAJJC09O23ouB8F6iefA1jvsFT35hc1O0ngQYL3H9fKvP+-ATMw@mail.gmail.com>
In-Reply-To: <CAJJC09O23ouB8F6iefA1jvsFT35hc1O0ngQYL3H9fKvP+-ATMw@mail.gmail.com>
Subject: RE: Problem with the
Date: Wed, 23 Feb 2022 16:58:43 -0600
Message-ID: <010701d82908$eb7b6780$c2723680$@sapasequipment.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0108_01D828D6.A0E452E0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQIsdLL2DLieHQqReDToIQjfYOh/yALJgbY6
Content-Language: en-us
X-OlkEid: 0000000009E6F7939455FB499B63F9D0B1E97DD30700C3B68E10F77511CEB4CD00AA00BBB6E600000000000E0000286C2505A6CD2B4B9760790CADDD1F4E0000000028F90000514D0AC769431D46B1AB1884BE3DD41A

This is a multipart message in MIME format.

------=_NextPart_000_0108_01D828D6.A0E452E0
Content-Type: text/plain;
	charset="UTF-8"
Content-Transfer-Encoding: 7bit

Hi Kay,

Sorry about the issues.   So, the best thing is we involved the Emry 
technicians as well.   We will contact them but in the meantime if you could 
send us a picture of the plate( including serial number) it would be 
appreciated.

BTW, did we call you with the refund for the freight?  If not, can I send 
you the funds via Paypal?

Thanks,

Richard

From: Tsai, Shu-Hui <s-tsai@wiu.edu>
Sent: Wednesday, February 23, 2022 4:51 PM
To: rcruz@sapasequipment.com
Cc: Shu-Hui Tsai <s-tsai@wiu.edu>
Subject: Problem with the

Hi Richard,

The faculty is having some issue with the instrument we got from you 
(personal chemistry Emrys Optimizer microwave synthesizer). I was wondering 
if there is a way you could or anyone from your end could help.

Here is what they said:

The chord we bought worked for the microwave. However, I believe there is 
something malfunctioning with the sampler arm detector. We try to start a 
reaction and the error message keeps telling us to make sure nothing is 
blocking the sampler arm even though nothing is there.

I value your expertise on this.  Any idea of how to fix this? Any 
suggestions? Do you have a tech person that we can speak to?

Thanks,

Kay

Kay Tsai

Lab Manager / Instructor

Dept. of Chemistry

Western Illinois University

1 University Circle

214 Currens Hall

Macomb, IL 61455

309-298-1578

------=_NextPart_000_0108_01D828D6.A0E452E0
Content-Type: text/html;
	charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8"><meta =
name=3DGenerator content=3D"Microsoft Word 15 (filtered =
medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72" style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal>Hi Kay,=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Sorry about the issues.=C2=A0=C2=A0 So, the best thing =
is we involved the Emry technicians as well.=C2=A0=C2=A0 We will contact =
them but in the meantime if you could send us a picture of the plate( =
including serial number) it would be appreciated.=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>BTW, did we call you with the refund for the =
freight?=C2=A0 If not, can I send you the funds via Paypal?=C2=A0 =
<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p =
class=3DMsoNormal>Thanks,=C2=A0 <o:p></o:p></p><p =
class=3DMsoNormal>Richard<o:p></o:p></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b>From:</b> Tsai, Shu-Hui =
&lt;s-tsai@wiu.edu&gt; <br><b>Sent:</b> Wednesday, February 23, 2022 =
4:51 PM<br><b>To:</b> rcruz@sapasequipment.com<br><b>Cc:</b> Shu-Hui =
Tsai &lt;s-tsai@wiu.edu&gt;<br><b>Subject:</b> Problem with =
the<o:p></o:p></p></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>Hi =
Richard,<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>The faculty is having some issue with the instrument =
we got from you (personal chemistry Emrys Optimizer microwave =
synthesizer). I was wondering if there is a way you could or anyone from =
your end could help.&nbsp; <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Here is what they said: <o:p></o:p></p></div><div><p =
class=3DMsoNormal>The chord we bought worked for the microwave. However, =
I believe there is something malfunctioning with the sampler arm =
detector. We try to start a reaction and the error message keeps telling =
us to make sure nothing is blocking the sampler arm even though nothing =
is there. <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=3DMsoNormal>I =
value your expertise on this.&nbsp; Any idea of how&nbsp;to fix this? =
Any suggestions? Do you have a tech person that we can speak =
to?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div><div><p =
class=3DMsoNormal>Thanks,<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Kay<o:p></o:p></p></div><div><p =
class=3DMsoNormal><br>-- <o:p></o:p></p><div><div><div><div><div><div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Kay =
Tsai</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Lab Manager / =
Instructor</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Dept. of =
Chemistry</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Western Illinois =
University</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>1 University =
Circle</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>214 Currens =
Hall</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>Macomb, IL =
61455</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif'>309-298-1578</span><o:p></o:p></=
p></div></div></div></div></div></div></div></div></div></div></body></ht=
ml>
------=_NextPart_000_0108_01D828D6.A0E452E0--

📁 Sid Gifari File Manager